What did you like best about Helming's Auto Repair?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/2/07 and 4/22/08. Customer last names have been initialized for privacy. 

“That I trust them” —Sarah B.

“The personal service” —Kari E.

“They were very open and honest about what needed to be done and what they were going to do about it.” —Mike F.

“They are personable, helpful and they take the time to explain what they are doing.” —Diana N.

“The quality of service” —Jennifer P.

“I feel confident that I can trust what they are doing because they are honest. They are nice to work with.” —Jane V.

“They are responsive. They get me in quickly and do a good job.” —Eugenia C.

“I can trust them. I know that the repairs are going to be done properly.” —Sheryl H.

“They are very friendly. They do a really good job with everything and they have great customer service.” —Evan M.

“They talk to you and get the job done.” —Ralph C.

“They are honest.” —Lukas M.

“I like their honesty, how they do the repairs and their efficiency.” —Scott D.

“They did everything they were asked to do efficiently.” —Keither L.

“I like the fact that they talk and listen to the customer. They also explain things.” —Mary C.

“Very professional, no pressure and I just like them. They are very nice and courteous.” —Fernanole I.

“I like Mike's honesty. He always lets you know what needs to be done. He is upfront and trustworthy.” —Jason C.

“They seem honest and do good work.” —Marcello M.

“It is convenient. They're also easy to talk to.” —Mical S.

“They are honest, competent and responsible. They always call you back.” —Mike S.

“That they are a small and you actually get to talk to the people doing the work.” —Ann P.

“They take the time to talk about what is best for the car so you understand what's going on.” —Marshall D.

“They have a good reputation.” —Martin R.

“They were very knowledgeable, responsive and helpful.” —Lisa J.

“They are close to where I work.” —Mark B.

“Their price was better than the dealer's price. They were very helpful in figuring out what the scope of the work should be. They were also very cordial. I didn't feel like I was talking to a brick wall.” —Amy H.

“We love them. We trust that they will do the job correctly the first time. They don't fix things that donít need to be fixed.” —Vince B.

“Quality work” —Martha F.

“Honesty, integrity, promptness, cleanliness and professionalism” —Steve I.

“They were knowledgeable and they did their work in a timely fashion.” —Dick K.

“I like that it's a family-operated business.” —Maryann .

“They're fast and I trust them.” —Ryan O.

“They fixed my car in one day. It was ready when promised.” —Kevin R.

“The knowledgeable staff, they were busy, but they accommodated my schedule. I was impressed with that.” —Neel S.

“They were very professional and reasonably priced. They fixed a few things that I did not ask them to fix without charging me. They have state-of- the-art equipment for every task.” —George T.

“Their sense of responsibility” —Dick T.

“They're nice, they have good prices and seem very efficient and honest.” —David C.

“They were very efficient and able to accommodate what I needed done on time.” —Keith L.

“I liked their honesty and they were really personable.” —Mike R.

“I trust them. They're honest.” —David L.

“They are great. Their prices are reasonable.” —Maurice F.

“The peace of mind” —Gail W.

“They were confident, friendly, prompt and honest.” —Tom F.

“I liked the level of trust with the owner and the mechanics. They also had good workmanship.” —Kathy S.

“Their quick service is great. I've never had to make an appointment. Every time I go in, they are able to take care of me right away.” —Celine D.

“They did what they said they were going to do.” —Tom K.

“Their personal touch, thoroughness and friendliness” —Jack M.

“Very honest and good mechanics, they always complete the job when promised.” —Keiji M.

“I've known them for a long time. They do a good job and are very straightforward.” —Adam S.

“It was close by and was recommended by someone I knew. I felt confident that they would do good work and they did.” —James S.

“He knows his customers and he's very responsive.” —Marc S.

“It was very convenient for pick-up and drop-off. They were able to answer all my questions and it was a smooth process.” —Gloria J.

“They tell me what they are going to do and they do it. They are also very good listeners and pay attention to what the customer wants.” —Kathy S.

“They are very nice.” —Pat A.

“I think they do high-quality work.” —Paul A.

“They are professional and straightforward.” —Peter A.

“They are very honest and upfront. They don't try to sell you extra stuff that you don't need.” —Ray B.

“It's convenient and they do a good job.” —Shirley C.

“Everything, they are honest, skilled, convenient and easy to work with.” —John C.

“They are very honest and they don't encourage customers to do unnecessary repairs.” —Chris H.

“They're prompt and honest.” —Mike I.

“We like the personable service.” —Teri J.

“They are very honest and give me a fair deal.” —Cheryl J.

“They are great.” —Andy K.

“They have great service.” —Peter M.

“They are professional and provide good work.” —Tom P.

“They were very conscientious about the work that they did. They went out of their way to find parts for me and corrected the problem. They do a really good job and get to you fairly quickly. I get excellent service from them. I couldn't say enough good things about them.” —Lee B.

“They just do a good job.” —Barbara C.

“They were friendly, courteous, very prompt and the price was reasonable.” —Carol C.

“They're in my neighborhood. They're very fair and honest. Their prices are very competitive. I think they're doing a really good job.” —Alexis M.

“They're personable, friendly, understanding and easy to work with. They work with you.” —Will N.

“Their truthfulness, they tell you honestly what they think the problem is. If they donít know right away, they wait until they've isolated the problem, then they contact you. I've never been turned away by them. I actually followed Mike from Palo Alto. Had he moved to Sunnyvale, I would have followed him there too. That's the type of person he is and the people he hires. The garage is always clean, so you don't trip over anything.” —Andy Z.

“They had a good friend of ours working there. They treated him very well. They're very friendly. I had even gone to them before it was sold. I haven't been dissatisfied with them. I like them.” —Fran B.

“We discussed what I needed, then they got the parts. They didnít fix something and then charge me for it. They were good and very honest. They did an excellent job.” —Julian A.

“My parents recommended them. They have been going to them for years. I feel like I trust them.” —Sarah B.

“They do good work.” —Giovanni F.

“They got the job done in an appropriate amount of time.” —Ernie G.

“They were thorough and did a good job.” —Elizabeth H.

“Although it was only an oil change, the service was good.” —Balaji I.

“They listened to my description of the problem with my car and fixed it. I've been with them for fifteen years. I was satisfied.” —David M.

“They afforded me their time and explained everything I needed to know about the problem. They went the extra mile to get the parts for me.” —John T.

“They were very quick with the estimate. The final repairs were close to the estimate and I felt that they did a good job informing me what work was needed and why it was needed. They communicated well.” —Ray W.

“Personally, I like them because they are close to my work.” —Joseph Z.

“I like that they always work with you. They give you a call when your car is done. They recommend a lot of other good automotive services as well.” —Scott D.

“They're friendly. I don't feel that they charge too much. Their rates are reasonable. I go out of my way to go to them. I've been using their services for twenty-five years.” —David W.

“They are trustworthy and honest.” —Patricia D.

“They do a good job and they don't tell me that I always need to have a lot of things fixed.” —Renee F.

“They were upfront and did a very good job.” —Rosalie M.

“I like their honesty and flexibility.” —Amanda M.

“I trusted that they would do the job right the first time.” —Gary B.

“They did a good job.” —Marilyn G.

“They know what they're doing and they're convenient.” —Paul K.

“I trust them.” —Robert L.

“I like the way they take care of us. They have a personal touch.” —Rachel W.

“They were thorough. They took the time that was needed to figure out what the problem was.” —Susan S.

“I think I like their level of expertise.” —Kevin A.

“They were willing to work with my schedule.” —Jeff F.

“It's quick and reasonably priced.” —Igor B.

“I thought that they communicated straightforwardly with me. It was easy to talk with them and figure out what was going on.” —David F.

“That it's close to my house” —Ariada H.

“The work was fine.” —Mona W.

“They listened to what I had to say and were cooperative.” —Jim C.

“They seem to get the job done when they say they will. They're generally available in an emergency.” —Robert R.

“They are honest and pretty knowledgeable.” —Scott R.

“They seem to be straightforward about what's going on. They are very competent.” —Jill B.

“The price and quick service” —Marco L.

“They know what they're doing.” —Genie P.

“They seemed honest and helpful.” —Rachel J.

“The courtesy, the general service and the reasonable cost of the repair” —Mylan M.

“They do a good job.” —Robert M.

“The value for the service received” —Brian A.

“They know about my older car.” —Carol F.

“They informed me on what was going on and made me feel comfortable about what was going on. If there were something wrong, they would let me know.” —Isac A.

“They are always nice and polite.” —Daniela M.

“They are honest and do good work.” —Jeff A.

“I've used them twice recently for a tune-up and oil change. They were close to my home and did a good job.” —John B.

“They were nice and did a good job.” —Manny F.
“Very friendly service” —Meilin W.

“The convenience, Mike seems to be very nice, and thatís about it.” —Donald M.

“It's close by. It's also convenient since it's on the way home. They did a good job on my transmission belts.” —Steve O.

“The fact that they weren't too far away from my house” —Steve L.

“The work they did was fine. They were honest.” —Mari R.

“The price, the dealer was going to charge me $1000, but Helming's Auto Repair charged me $350.” —Jeff B.

“When my car got stuck and I had no other place to go to, the tow-truck driver told me to go there. That was why I went there.” —Margaret T.

“They have excellent customer service.” —Helen W.

“The night drop-off” —Gillian G.

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