Auto Repair
Santa Clara County
What did you like best about GIC Car Clinic?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/24/08 and 12/10/08. Customer last names have been initialized for privacy.
“They're very nice people, and the service is good. I didn't have any trouble.” —Bonaventure D.
“They had good customer service overall. I thought they were great.” —Brian K.
“They're attentive and honest.” —Donna W.
“The customer service, as they are very friendly, knowledgeable, and thorough.” —Greg L.
“I like that I can depend on them. When they fix a leak, it is fixed.” —Henry N.
“They did a good job.” —Jose G.
“Their quality, attitude, and they were very convenient. They got the job done right the first time.” —Kendra C.
“Their customer service, they were very professional and friendly. They called a few days later to see how my car was doing. Their shop was very clean.” —Lupe C.
“They tell me what I need.” —Martin G.
“They explained things to me, and they were very friendly.” —Marvin B.
“They are pretty nice, and they have a good waiting area.” —Matthew R.
“I felt like they were trustworthy, and their prices were fair.” —Neil R.
“They are honest, and their work is good. They stand by their work. They are on time and reliable as well.” —Pat M.
“They seemed fair, and they explained the issues I had very well.” —Sharon T.
“They're courteous, honest, and nice. They explain things, before they do the job. They always loan me a car, and they try to get inexpensive parts for me. The waiting room is very clean. It's not a grease bin.” —Steve E.
“I haven't had any problems. I've been satisfied.” —Alex A.
“They seemed very knowledgeable and very helpful.” —Gerald W.
“They were friendly, and they worked quickly.” —Jason K.
“They did everything correctly. I had no problems with them.” —Adrian O.
“I thought they were very professional.” —David D.
“They do good work, and they are reliable.” —Rocky C.
“They are knowledgeable, and they know what they are doing.” —Jose M.
“I just remember that they had a very welcoming office. Also, the work was efficient and quick. I felt comfortable while waiting in their office and it was a pleasant experience.” —Mary W.
“I liked their customer service. They were quick and the price was good. I never felt that I was 'being taken to the cleaners' when I was there.” —Frank T.
“He did a good job. I have gone to other places before but GIC was the best.” —Arnold T.
“I liked their knowledge about my car.” —Will S.
“Fast and efficient” —Aurora S.
“They are very good and competent. I think Alan is a good guy. They seem trustworthy, and they wouldn't cheat you. In general, they give excellent service.” —Dan S.
“It's a homey feeling there.” —Scott L.
“Their service” —Ronald S.
“The quality of work and the customer service” —Vish S.
“Their knowledge, and they get things done.” —Karl S.
“They're friendly and they give good service.” —Tuncer S.
“They're professional.” —Ali S.
“The personalized service, the quality of the work and the fair price” —Lisa R.
“I liked the changes they made in the waiting room. I thought the new owner was very charming.” —Jean R.
“They're professional.” —Sylvia R.
“Their customer service, they made me feel very comfortable about the whole transaction with their professionalism and kindness.” —Kabirou A.
“Everything” —Petra A.
“They're friendly and professional.” —Dante A.
“I like Alan. I use his services for smog checks for our business. He has also helped me out with my own van. He is honest, knowledgeable and he doesn't try to sell you services you don't need.” —Barry A.
“Alan is a good guy. He's honest and always takes care of me.” —Pete B.
“The immediacy, they got me in and out fast.” —Anita B.
“They did the job thoroughly. I've been going to them for years.” —Gloria B.
“They appeared to be honest and straightforward.” —Brian B.
“They are honest and reliable.” —Dan B.
“They were quick and accommodating.” —Richard C.
“They did it on time.” —Manuel C.
“I was very happy with the overall service.” —Al C.
“I got quick service. They took me in right on the spot and I got a fair price.” —William C.
“They were very personable. They gave me good information about what the problem was and what they were going to do to fix it.” —Marsha C.
“They were able to do the work properly.” —Yvonne D.
“They do quality work.” —David D.
“They're professional, honest, reliable and they don't overcharge me. They communicate with me well. I like the cat that I get to play with there.” —Steve E.
“They did good work, nice guys. I like Alan. He seems honest. They have good prices.” —Ruth F.
“They don't replace things that don't need to be replaced. It's a really good business.” —Johnny F.
“Prompt and courteous service” —Arturo G.
“Their service, theyíre honest and dependable.” —Dave G.
“Everything, they're honest and they know what they're talking about.” —Gill B.
“They're honest, reliable and they work hard.” —Janet H.
“They're friendly.” —Jihoon L.
“They were quick and did good work.” —Ricky L.
“They were fast, they offered a guarantee and did a good job.” —Tammy L.
“They are convenient.” —Kris L.
“I like the people. I also like the fact that they get things done on time. They work on cars, motor homes and trucks. They know what they are doing.” —John M.
“I thought they were efficient, had a clean shop and did a good job.” —Kimberly M.
“They are really friendly. Their prices are reasonable and they can smog-check our RV.” —Paul N.
“The high quality of service” —David P.
“They are very nice and they get me in quickly.” —Rose P.
“They're honest. They do quality work. I was satisfied with everything.” —Michael M.
“Personable service, and they were honest.” —Richard M.
“They did a great diagnostic on my car.” —Tim M.
“They were easy to make an appointment with.” —Norbert Z.
“I find them to be honest and they work quickly.” —Gary S.
“The emission control check was great. When I need that type of service, they usually get me in pretty fast. I never had to wait too long. I am completely satisfied. I've been going down there for years now.” —Albert S.
“They were convenient.” —Juvenal R.
“They were fast and friendly.” —Anthony S.
“The promptness and quality of their work” —Frank R.
“I was happy. They were convenient and got the smog test done without any problems.” —Fred R.
“I've used them for twenty years. They are honest and they do good work.” —Kathy A.
“They were really friendly.” —Brett A.
“They got me in and did the smog check pretty fast.” —Mario B.
“They knew what they were doing.” —Jim B.
“They seemed fair. I never felt like they were trying to rip me off.” —John B.
“The overall service” —Tom D.
“They were honest with the repairs. They quoted me accurately.” —Lionel G.
“They are conscientious. They also provided very good personal service and made sure the job was done right.” —Bill G.
“They were efficient and friendly.” —Christina G.
“They are friendly and treat me right. They always do a good job.” —Lydia L.
“They are fair and honest.” —Rosa L.
“They get you in quickly and they do what they say they're going to do. I've never had to go back to have them do the work again.” —Veronica P.
“They are convenient and dependable.” —Luis P.
“They were personable.” —Felicia W.
“They did what they said they would.” —William W.
“They were close to where I lived, so they were convenient.” —Richard V.
“They were good.” —Teo T.
“The person at the counter was very open. He explained things very well and the place was pretty neat and clean.” —Jeff S.
“The work they did was prompt.” —Patricia S.
“They gave me good service and answered my questions.” —Lawrence S.
“The customer service was helpful and they were very informative when I walked in the door.” —Sabrina R.
“I was very happy with the quality of their work on my car.” —Linda R.
“They're good guys.” —Dean A.
“They did a good job on my water pump.” —Jeff B.
“They did a good job. They were very nice people.” —Raul C.
“They know what they're doing.” —Ed H.
“They were friendly and courteous.” —Mary H.
“Their expertise” —Max K.
“I like the quality of the work.” —Vlorent M.
“They got my car running after it broke down. They were helpful and courteous.” —Kathleen P.
“They are friendly, courteous and knowledgeable. They do quality work.” —Kevin P.
“They are personable and they follow through. They show you the parts like they are supposed to and they are good people.” —Ron P.
“They are quick.” —Santiago P.
“They're convenient. They're right down the street.” —Mya M.
“The communication” —Raymond V.
“I liked one of the men who worked on my car. He was very nice.” —Ronnie S.
“I like the personal service. They remember who you are.” —Melissa H.
“Overall, they seem pretty professional.” —Ken P.
“I liked that they figured out what was wrong with my car. They seemed pretty ethical.” —Robin W.
“They are nice people and nearby.” —Betty A.
