What did you like best about Van Hooser Enterprises, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/17/07 and 9/13/08. Customer last names have been initialized for privacy. 

“It totally worked. There was stuff all over my bed and my pillow. It looked liked pepper and there were boreholes in the ceiling. I noticed then that there were termites. I called them right away. The job was done perfectly, within the same day.” —Becky G.

“They are very efficient. I feel comfortable with them.” —Catherine Q.

“They are prompt. I work for the bank and one time they were late paying me. They still jumped on the next job, even though I owed them. I have used them several times.” —Eugene J.

“Very competent” —Jan W.

“I like him because he is down to earth. He gives me square answers. He really knows his business. I am always able to reach him and get firm answers. They are also very clean.” —Joanne C.

“They are pretty professional and they do a pretty good job.” —John H.

“Their customer service was very good. They were able to get me scheduled quickly. I originally scheduled with another company, but switched to Van Hooser at the last minute. In spite of the last minute scheduling, they gave me a good price and the service was quick.” —Robert H.

“Their follow-up and their customer service, as they were very prompt to get back to us. They were also very friendly and professional on the phone.” —Barbara J.

“They seem to be small enough to remember me. They work with me on pricing and they return my calls.” —Diane B.

“They got the job done properly. Some food was in the garage because we forgot to put it in a bag prior to the treatment. They did that for us.” —Paula S.

“They get out here when they say they will.” —Diana G.

“They were able to negotiate the price a bit to accommodate me.” —Eva P.

“They were on time.” —Kenyon M.

“The best thing was that they showed up on time. They were there when they said they would be.” —Mandy J.

“The price” —Rachel C.

"They were on time." —Arthur D.

"They're very prompt." —Teri D.

"They were on time and efficient." —Randy M.

"They were very professional, courteous and did a good job." —Tony S.

"The service was excellent. I was more than happy." —Rosario G.

"They were on time. They did a very good job. The office personnel were excellent. They got back to me on time and were prompt. I was very satisfied with them. They have exactly what you are looking for in a contractor. " —Rich N.

"I liked their customer service, the attention and the help that was given to us. They anticipated all the questions we might have. I recommended them to friends." —Jessica

"They made the process very simple and got the job done on time." —Jennifer S.

"We were really happy with their customer service and they were very personable." —David C.

"They were less expensive than others and were easy to work with." —Barry W.

"The guys were very helpful. They helped us move things that were not supposed there out of the house." —Juan L.

"They did a great job. They got it scheduled quickly, so it worked out great for us." —Melodie M.

"They were prompt and got the job done when they said they would." —Patricia M.

"They were timely and professional." —Chuck T.

"They did a good job and made sure everything was out. The service was done when they said it was going to be done." —Manuel C.

"They were very reasonable with the price and they were recommended to us." —Linda C.

"They were very neat, organized and they cleaned up after themselves. They came when they said they would." —Carla S.

"They gave me a phone number for PG&E that got me out of trouble because they weren't going to reconnect my utilities for days. Van Hooser gave me a magic number where I could get a hold of a human. As far as their work, we had very thorough documentation and they answered all our questions regarding permits, and handled the termite problem." —Diana O.

"Over the years, when there has been an issue with something, John hasn't been afraid to talk to us about it. He resolves conflicts between the buyer and the seller. They know what they are doing." —Builder M.

"Their receptiveness, capability and good customer field representation" —C.

"They're easy to schedule and always on time." —R. W. N.

"Their expert termite inspections" —K. K. R.

"Work ethics, attitude and a good job done on time" —K. D. E.

"I have been using him for many years." —K. A.

"They were there when I needed them. I was happy. They did the job perfectly." —O. V. R.

"I've worked with John for years. I like the fact that John has always kept himself on the cutting edge of the business. He is involved with the real estate trade association locally. He has integrity and he stays current and on the cutting edge of the industry. On multiple occasions, he's gone above and beyond the call of duty." —R. E. I. C.

"I love them. They provide great service all around. I am happy with their prices." —R. S.

"They're very professional and competent." —R. W. H.

"If I have something that I need to have done right away, they are there for me immediately." —S. P.

"He does what he's supposed to do. If there's a problem, they respond to it. They seem to be very knowledgeable." —T. C. P.

"Their customer service and quality of work" —C. B.

"They did what they said they would do efficiently." —Judy S.

"They did a good job with everything. They took care of the property, put things back after the treatment and they were very thorough." —A.

"They did what they said they were going to do. They didn't break anything." —Ken W.

"They did not beat the hell out of my house. They did a good job. There were two missing shingles up on the roof, but for the job they did, that was minimal." —Steve G.

"They were fast." —Sam Z.

"They got it done promptly." —Joe W.

"They are pretty responsive and they do good work." —Saroj G.

"Their flexibility in working with my schedule" —George U.

"They were on time and they did a good job. They were excellent." —Jose L.

"They showed up on time." —Jim R.

"They did a good job." —Dan M.

"Good job" —Pete S.

"They did the job." —Sashi U.

"They seemed to be very efficient with the work that they did. They kept me informed about everything. They told me what I needed to do for the fumigation. They called me before the fumigation to make sure everyone was taken care of. They gave me money-saving options as well." —Steve J.

"They're very prompt and they have reasonable prices." —R. A.

"They were very nice people." —A. D. R.

"They're very responsive and Debbie is very nice." —I. R. E.

"Their service" —W.

"The personal service, they treated me nicely. I get answers when I call them. I've been really pleased with their service." —K. & K. R.

"They were very thorough and followed through with the reports and the certification very promptly." —P. C. R.

"The good impression I got from the contact person, also the service was done in a timely manner." —T. R. E.

"The people on the phone were good and they treated me very well." —Pete L.

"The price" —Leonard L.

"They were able to accommodate us on a weekend when nobody else could do it." —Karen B.

"Their professionalism and honesty" —A. R. E. G.

"Customer service" —C. P.

"They did a good job." —F. P. M

"They are a small, friendly group that is efficient and knowledgeable." —I. R. E.

"I felt like they never tried to oversell me on work that didn't need to be done and they were very honest." —M. H.

"They are very easy to get a hold of and very responsive. All of my dealings with them were positive." —N. G.

"Their friendliness and the speed in getting the report out" —V. B. P.

"They were quick." —A.

"They were courteous and they did the job on time and right." —Dhirendra M.

"They're a good company." —A. R.

"Their overall service" —R. W. H. E.

"They were cheap and quick." —Paul S.

"They were very honest and prompt with their appointment." —R. R.

"They gave us enough time to make room and space for all of them to work." —Ben S.

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