Auto - Smog
Santa Clara County
What did you like best about Driven Auto Care?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/6/08 and 7/14/09. Customer last names have been initialized for privacy.
“They do what they say they are going to do and for the right price.” -K. A. R.
“Their service is prompt. They get things done really fast. Everything is on time and that is the best part about it. I've been really happy with their service.” -M. C. W. A. B.
“Personality is good. They are helpful. They're doing great.” -A. K.
“He is very professional. He does a great job and he is very timely. He always responds to me on time. If he says it will take three hours, it takes three hours. He doesn't overcharge. I've had a good experience with him.” -Alexi
“Paul was very attentive and on top of things. I thought they were great.” -Alexi Z.
“Customer service, they were friendly people.” -Eluis G.
“They were prompt and it was a clean place. It was very well run.” -Gilbert E.
“I got my last smog check there. I thought they were friendly and knowledgeable.” -Jose M.
“I like the promptness and the ability to take me without having to wait. They were able to give me accurate information without making it sound like everything was a life and death matter. As far as I know, the quality of the work was very good.” -Mary I.
“Customer service, they answered all of my questions. If they had to look something up, they would. I got my answers. I refer my friends and family to them.” -Natasha C.
“They were friendly, timely and reasonable.” -Pauline M.
“Their honesty, they were upfront about what the problems were and they did everything right.” -Daryn G.
“The quality of the work” -Johnathan D.
“I liked their professionalism. I liked that they were done on time. The shop was really clean and the lobby and the waiting area were nice. I liked that they treated me like an intelligent human being and not as a silly ‘broad’ with a broken car. I had a really good experience with them.” -Sheryl P.
“They are close to my home. The quality of the work is good. They are very customer care conscious.” -Tom W.
“They are easy to get to. The location is convenient, right down the street from us. We've had small things done. They attend to us right away and there are no problems.” -Excel L.
“They are professional and they get the work done on time.” -Brad R.
“They did the work quickly. I was satisfied.” -John S.
“They did my brakes a while ago. I got in and out with no ‘BS’. I checked around and the prices were competitive and the quality of the work was good.” -Suzanne A.
“I felt comfortable with the owner.” -William B.
“They were okay. They took me in and got the problem taken care of pretty fast.” -Pablo M.
“They are quick and fairly honest.” -Robert C.
“It is close to where I work. They get the work done very quickly.” -Susan H.
“They checked everything out really well.” -Nomi C.
“Their machine is good. They're good guys. They did a good and fast alignment service. I am very satisfied.” —B. I.
“They seemed to be very professional, polite, courteous and they did really good work.” —B. A. B.
“Their customer service and their pricing, they are doing great.” —H. R.
“The job is done right the first time.” —H. S. A.
“They know me. They were helpful in answering questions even though they didn't get any revenue from giving out the answers.” —Alex H.
“They were fast. They did everything right.” —Jennifer D.
“They have good service.” —Anthony S.
“They got the job done quickly and they were friendly.” —Ashish K.
“They're convenient, straightforward, and they do a good job.” —Barbara M.
“Their prices were good. They did well. They also gave me a ride back to work.” —Bob H.
“They are courteous, prompt, and the work seems to be excellent. The service is pretty good.” —Bob J.
“I thought they were honest and open.” —Bruce F.
“Their customer service is extremely focused on customer satisfaction. They have professional workmanship and a good understanding of their customers' situations. They did everything to my expectation.” —Chano Z.
“The location, they were close to my work.” —Chiaching W.
“They were very friendly, quick and they did a good job.” —Cliff M.
“Paul is wonderful. He is very honest.” —Cynthia B.
“They were very courteous and quick to respond. They seemed very honest.” —Dan S.
“Very nice people, they are honest.” —Danny F.
“They are honest.” —Diana E.
“They were very thorough and honest.” —Diana L.
“The personal service, I can trust them.” —Doris O.
“I like Paul Jancis. He was honest, knowledgeable and intelligent. When I had a question, he was able to answer it or find the answer for me. I really liked his attitude.” —Eric M.
“They are very efficient, personable and very quick at what they do. They didn't make me wait.” —Eric S.
“They are very honest and to the point.” —Erwin D.
“Paul was a good and honest guy. I liked the combination of competence and honesty.” —Garett O.
“They seemed like they cared about my car. They were very courteous.” —Gary B.
“He was willing to work with my schedule. He picked my car up and dropped it off. He was very accommodating.” —Gary R.
“His honesty and he did the job quickly.” —George C.
“They were very communicative. They told me what they were going to do. They told me what the price was going to be and made me feel that they were competent. They did a very good job.” —Gilbert E.
“They have good quality service. I trust them. It's a great place. I highly recommend them.” —Greg B.
“The owner” —Greg T.
“I liked their follow-up and the fact that I got information about what was done. They were professional, to the point and they had good customer service. The woman in the office was really good.” —Gursimran D.
“They were friendly. They explained and showed me what was wrong with my car. Also, they were cheaper than the dealership.” —Hannah W.
“They were thorough and right on the mark. They explained a lot of what I needed to do and what needed to be done.” —Hanry K.
“His honesty” —Ivy M.
“They were prompt. They called me with a direct estimate. When the work was complete, it didn't cost any more than they estimated. It was done when they said it would be done. I thought they did a good job.” —Jeff C.
“I would have to say that they completed the job as promised. They were on time.” —Jeff D.
“The gentleman who helped me went out of his way to go above and beyond to answer my questions and get the parts for my car. He had really good customer service skills.” —Jeff M.
“I liked that I was able to bring my car back in when I had questions.” —Jennett H.
“He was able to do my brakes on a pretty short notice.” —Jeremy K.
“They were nice. They scheduled my appointment and they were awesome. In comparison to other places, they were top notch. They were booked for the day that I wanted to bring my car in, but they were able to schedule me in for the next day. They answered all of my questions.” —Jeronimo D.
“The job was done quickly and in the amount of time they said it would be done. When I got my car back, it was running really well. He didn't try to tell me that I needed a lot of other stuff done.” —Jo B.
“I really liked the owner. He gave me a lot of personal attention. He drove me to work while they were working on my car. He did a good job and at the price he originally quoted me. Overall, I was really satisfied. They did a great job.” —Joe W.
“Their price and their service” —John M.
“Everything, I think they are doing great.” —Jorge K.
“Their customer service, they were very friendly and helpful.” —Mara V.
“The fact that they did what I asked them to do, and it was reasonably priced. It was done in a short amount of time. They pointed out things that I needed to take care of.” —Mary I.
“Their knowledge, honesty and customer service, I was very satisfied with them. I had a great experience. I wouldn't hesitate to recommend them to people. I have nothing but stellar things to say about them. They gave me information about the pricing of their competitors, what the market rate was and what I needed and didn't need.” —Matt W.
“Quality, honesty and speed” —Michael P.
“The friendship of Paul and all of those guys, they always do a very good, top of the line job. They are always professional.” —Mike T.
“They were quick. They diagnosed the problem quickly and the price was reasonable. The people were very honest and nice. I was very pleased. I will go back.” —Robert D.
“I thought he was very honest. He got everything done very quickly and pleasantly. I was happy with the service. Everything went really smoothly. I was very happy.” —Sally S.
“Courteous and friendly” —Steve H.
“They did good work. Plus, they are nice there.” —Suzanne R.
“It was fast.” —William P.
“The service was great.” —B. M. S.
“It was cheap.” —C. G. L.
“Honesty, quality, timeliness and they always update the customer with what is going on.” —Anil W.
“The value, the price, their communication and the customer service” —Brian G.
“They seem very competent.” —Brian R.
“They are very nice. It is close to our work. They call me and let me know when I can pick it up. They are very efficient and their prices are good.” —Carolyn C.
“The ease of it” —Catherine N.
“They were very helpful when diagnosing the problem that another dealership wasn't able to determine. They are quite knowledgeable.” —Dieter K.
“He expedited it fairly quickly and it was done right.” —Glen G.
“Everything they did was fine.” —Gloria V.
“They got things done in a reasonable amount of time and they were on time.” —Hai H.
“They are prompt and courteous. They give great service.” —Hugo H.
“Just all around good service, it was a very painless experience.” —Jeff H.
“Talking to the owner, he was pleasant and straightforward.” —John H.
“He answered all of my questions. He let me know what needed to be done and he discussed what needed to be done before starting the work. I appreciated that.” —Monica M.
“That they're a small shop and owner operated, Paul is a nice guy. He seems honest about everything. He seemed like he was truly trying to be helpful with all that he was doing with my car.” —Steve R.
“The customer service of the employee that helped me, I purchased some wiper blades and she helped me install them. I couldn't figure out how to unclip them. It made me feel like I had to go back to school.” —Thomas A.
“The service writer has a good attitude.” —A. L. T.
“They were able to take our car in right away for an alignment.” —H. A. R.
“Friendly, honest service” —Brian B.
“Friendly” —Chris S.
“They were very convenient. It was very quick and efficient. I brought my car in and left their garage to do a little shopping. Costco is right down the street.” —Corey P.
“He was always available. He communicated with me every step of the way. They were pretty good.” —Daryn G.
“Prompt service and professionalism” —Diego B.
“They got the work done at a reasonable price. It solved the problem.” —Don M.
“Honesty and friendliness” —Gregory R.
“The guy who helped me was very upfront with everything. He let me know what was wrong and how long I had until I needed to get it fixed.” —Nicole M.
“The honesty and the information, they explained everything that needed to be done. They helped me understand how to do it.” —Patrick R.
“He works with me and my customers well.” —Steve S.
“They are conveniently located. They are nearby my work. They offer comprehensive packages and their prices are reasonable.” —Yully G.
“Their prices are good. They seem like nice people. Their prices, the service, the turnaround time, everything was pretty good. Also, I like their location, and how close they are to me.” —Daniel C.
“It was a very friendly service. They were very knowledgeable, accommodating and quick. The timing was very reasonable.” —Judy C.
“It is close to where I work.” —Susan H.
“They are friendly and fast.” —Chris W.
“The owner seemed to know what he was doing. He was nice.” —David D.
“I liked that they fixed my car when I brought it back. The owner has a good relationship with his customers. He was easy to talk with.” —Gerry R.
“They were courteous people and easy to deal with.” —Imtiaz S.
“The customer service was good. They understood the problem. They were nice.” —Josh M.
“They were friendly and they have a clean facility.” —Steve S.
“Their promptness, the car was ready when they said it was going to be.” —Diana H.
“They were nice.” —Edgar P.
