What did you like best about Central Computers?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/25/07 and 11/5/07. Customer last names have been initialized for privacy. 

“Very friendly and knowledgeable staff, I can call in advance to have what I need waiting for me. If I don't understand something, they can explain it to me on the phone. I am an IT professional and it can be difficult to stay on top of all the upgrades. They usually have the answers that I need.” —David R.

“They hire people who know what they are talking about. They are doing a great job. I am really happy with them. Their prices are also reasonable. It's great to have a store like that in the area. Thank you for being there.” —Rick B.

“Their knowledge” —Michael D.

“They had everything I needed and everyone there was very knowledgeable.” —A. S.

“Their prices and quality of the product” —Jostin R.

“Their selection, knowledge, and fair prices” —Peter G.

“They were knowledgeable and the manager was very confident.” —Jeffrey N.

“They're convenient and their products are good.” —Tami N.

“Pricing” —Edwin G.

“They were very knowledgeable and they had a large selection of products.” —Roy H.

“They have low prices and a good selection.” —Alex S.

“I like the fact that they have everything in stock.” —Regis P.

“They were very accommodating.” —Paul Y.

“I like them a lot. I use them all the time.” —Mike C.

“I enjoyed dealing with them. Their prices are good and they have knowledgeable people.” —Mike D.

“Knowledgeable about the product” —Andrew N.

“They are okay. They have a good selection and fair prices.” —Perry N.

“Low-pressure sales, friendliness, prompt service, and they're open on the weekends.” —Steve B.

“The selection” —Peter W.

“They were very knowledgeable and took their time to explain things.” —Gerry Y.

“The price and selection” —Stan S.

“They were very efficient and communicative.” —Eric B.

“I like that you can get service whenever you need it. Also, the prices are good. They had a good selection of parts that I needed.” —Bob M.

“They had what I needed in stock.” —Don H.

“The availability of the products” —Stefano C.

“I like the fact that they're a small vendor. I know everyone there. They have everything that I need.” —Harry W.

“Knowledgeable help” —Nyles N.

“The price and selection” —Lance B.

“The new location is very nice, very organized, and very clean.” —Robert W.

“I like the fact that every time I've been there, they had what I needed.” —Joseph H.

“I liked their prices and they had a good selection.” —Jerry O.

“They had great personal service and they were friendly.” —Michael C.

“It has the feel of a small store and a personal environment.” —James S.

“They are very friendly with a family-oriented environment.” —Clifford H.

“The prices are reasonable and they have a good selection.” —Mike F.

“The helpful staff” —Glen D.

“They have a reasonable selection and good prices.” —Bruce W.

“They are friendly, knowledgeable, close to get to, and very timely.” —David S.

“They were convenient and the place was pretty clean.” —Herbert S.

“They usually have what I need and they have decent prices.” —Owen D.

“I liked their selection and price.” —John A.

“They had the products that I needed.” —Wyen T.

“I can generally find somebody that I can trust to tell me the good technical stuff. They're knowledgeable and they have a pretty good stock of high quality products.” —Roger S.

“I like the personalized experience and the fact that I recognize the employees that I've seen before. They know what they are talking about. There are a few people there that are really good. I know that when I go there I will get good service. They have competent service and competitive prices which keep me going back.” —Lennart S.

“Their store inventory” —Kurt W.

“Their low prices” —Eric L.

“The layout and the product availability” —Cory P.

“Prices” —Florante P.

“Their prices tend to be lower than most other stores.” —Rudi A.

“Their product is cheaper than other regular stores.” —Jin K.

“I went in with a basic idea of I wanted. The salesman was familiar with computer games and with what was needed for a game set-up. When I went into the store, I was able to assemble all the parts and left. I was probably in and out within twenty to thirty minutes. They were very helpful.” —Jason S.

“They are very knowledgeable and fast. They have good technical support.” —Ching-Yi W.

“They gave me good advice. Although I have a pretty good background, I always bring it to them when I can't figure something out. I am always happy with their advice and the results.” —Joseph B.

“The people were very friendly and nice. I was very happy with those guys, especially Jim.” —Felipe B.

“They know what they are doing, unlike so many of the other places. When I take it in there, I know they will fix it. They don't overcharge. I send all of my friends there. I am a big fan of theirs.” —Gary C.

“They're fast, friendly, knowledgeable, and they do pretty well.” —Michael W.

“The person who helped me was very helpful, courteous, and friendly. They do excellent work.” —Diana L.

“There were a lot of things. They were fast, very accommodating, very knowledgeable, and their price was less than I expected. They are doing great.” —Jeff F.

“They were recommended to me as the best in the valley. My experience was what I was told it would be. They really knew what they were talking about. They were very professional. It's refreshing to know that an independent business like Central Computers is still around and we donít have to rely on franchise businesses.” —Diane S.

“I liked the guy who took care of us. I have only been there a few times, but they did everything they said they would do.” —Tony B.

“They talked to me on my level so that I could understand what was wrong with my computer and what I could do to fix it.” —Billie

“They were fast and to the point.” —Don C.

“They were very knowledgeable and helpful. They were extremely helpful in explaining compatibility and assisted me with assembly.” —Bao P.

“They were fast and they got it done quickly.” —Jessica S.

“We liked the time and the knowledge that they shared with us. I have never had a complaint about the service or the technicians. I love them.” —Bill B.

“I recommended them to somebody. They were very responsive and quick. You get your computer back right away.” —Rick Z.

“Their knowledge, price, friendliness, well-staffed store, and they did a great job. It's my favorite place to shop for computer stuff.” —Allen B.

“Quick service, good prices, they provided everything I expected and more. I was surprised with the quality and the speed of the service.” —Ted H.

“They did a great job. I was really satisfied with the customer service, the knowledge, the support and promptness in solving all of my problems. When I talked to the technicians, they were really knowledgeable and they helped me to correct what was wrong. They knew what would be the best for me when I needed a component. I would recommend them to all of my friends. They were so great.” —Al C.

“Their honesty, they couldn't correct what was wrong, but they told me that they weren't going to be able to help me. They didnít' charge me for the diagnosis, which I appreciated. I thought they did fine.” —Karen

“The salesperson we spoke to was very knowledgeable about computer parts. He helped me find a balance of good parts that worked within an affordable price budget for my son. I am very knowledgeable about computers, but it has been a few years and he helped me fill in the gaps.” —Jeanne G.

“They had what I wanted at a reasonable price. Customers have different levels of technical expertise. I don't need a lot of help. I think they are geared to whatever the customer needs. I think they are a very good store. They would be my first choice to buy something.” —Charles K.

“We have been using them for about seven to eight years. We have a long standing business partnership with them.” —Stephan D.

“The knowledgeable people and good prices” —David B.

“I would say, I like the availability of their people and their willingness to answer questions. The fact that I can reach tech support via telephone is great. When you call them because you need a technician, they put their tech support on the phone. Nobody else in the world does that. I am happy when I go in there.” —Norman L.

“Their service was fast. They were also helpful with their explanations.” —Rania E.

“The quality of the parts and the price” —Greg M.

“They had knowledgeable people there that could answer my questions. They helped me troubleshoot my set-up too.” —Terry S.

“The technical support” —Wndy L.

“They do excellent work. They were timely and professional.” —Frank M.

“They understand my issues. They are pretty good. They are the best in the area. It's hard to find a better company in the area.” —Larry B.

“One stop for shopping and repair” —Ron R.

“Basically, I can come and bug them at any time.” —Isadore E.

“With the one-year warranty, they were very quick in replacing my hardware. I'm sure the technical personnel know what they're doing.” —Jonathan W.

“The convenient location and pretty quick turnaround with their service, the service is done within a day or a couple of hours. Their waiting lounge is much appreciated.” —Paul K.

“They are reliable, convenient, and fast.” —Laura

“They've already built five computers for me. I go to them for all the computer service that I need. They are close to where I live. They are also knowledgeable and quick with computer repairs. If you went to Fry's, they wouldn't have the same knowledge the people at Central Computers have.” —Steve F.

“Their turnaround time, they were fast in getting my computer back to me when I brought in for service. I like the way they explain things.” —Sally F.

“They have a lot of knowledge and the company is small enough where I can interact with people.” —Leo C.

“They completed the work when they said they would. Even thought it was a little more complicated than anticipated, they were pretty upfront about it.” —Gary S.

“They are friendlier than other stores and they have a lot of knowledge about their products.” —Yoshi A.

“Proximity and selection” —Phil Y.

“They are very helpful. They give me good advice and show me how to do something when I have a problem. One guy even stayed later than store hours to help me fix the problem. I found their technicians to be excellent.” —Susie K.

“They solved my problem and I was very satisfied.” —Bob L.

“I think they know their business. Everything they put together for me works as advertised.” —Monique H.

“Their response time” —Emmaunuel G.

“They were very helpful.” —Vincent K.

“They were open convenient hours.” —George

“They were very responsive. They were able to diagnose the problem and the technicians knew what they were doing.” —Michael N.

“Their prices for repairs and assembly were reasonable.” —Peter M.

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