Carpet & Upholstery Cleaning

Santa Clara County

C & S Carpet & Floor Coverings

(408) 330-6100

440 Martin Avenue
Santa Clara, CA 95050

Serving Santa Clara,
San Mateo and Alameda Counties

www.cscarpet.com
conn@cscarpet.com
Conn Shute, Owner and Manager

SERVICES
Bamboo
Carpet
Ceramic
Tile
Hardwood
Laminates
Limestone
Linoleum
Marble
Seagrass
Sisal
Slate
Vinyl

HOURS
Mon – Fri: 8am – 6pm
Sat: 10am – 4pm

CREDIT CARDS
Amex, Discover, MasterCard, Visa

Workers Comp Insurance
Liability Insurance
State License No. 462024
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 187 random customer surveys made since July 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that C & S Carpet & Floor Coverings has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 131.

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Survey Comments

C & S Carpet & Floor Coverings has been serving the residents and business communities of Santa Clara, San Mateo and Alameda counties since the early 1970s. Along with their many residential customers, they have done business with Santa Clara County, the cities of San Jose, Santa Clara, Cupertino, Sunnyvale and Palo Alto, San Jose International Airport and many local businesses, large and small.

C & S uses the Mohawk Professional Care System, a non-toxic, seven-step process that leaves behind a like-new carpet that dries quickly. To compliment their carpet-cleaning service, C & S has an electrostatic deodorization process that destroys odor at the source. Even odors from smoke, pets and curry can be elimianted by encapsualting the molecules that cause them.

COMPANY PHILOSOPHY
"Our number one priority is to make the entire floor covering experience, from selection through installation, a positive one for our customers. If something unforeseen goes awry we have the experience, resources and support to get things back on track quickly and with minimum in convenience to the customer. We are the only floor covering company in Northern California that is both Diamond Certified® and has the Carpet & Rug Institute of America Seal of Approval."

EXCERPTED SURVEY RESPONSES
"They listened to my concerns and made an effort to please me." —Les & Heather S.

"They were reachable—the guy I was working with gave me his cell phone number. They were very courteous." —Barbara F.

"The company was nice to deal with. The quality of the work was good." —Andy H.

"The service is good and prices are good. One time I had a warranty problem and they took care of it." —Jim P.

"Their rates are good and the service is excellent." —Joanne & Rodger K.

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