What did you like best about Better Water Heaters?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/9/07 and 3/11/08. Customer last names have been initialized for privacy. 

“I believe it is bigger than the last one I had and it is more efficient.” —Sharron B.

“They got the job done and it was reasonable and fast.” —Holly A.

“They were out quickly. I thought they gave me a lot of information.” —Shawn S.

“They are very prompt. The pricing is fair and the quality of the work is exceptional.” —Renee B.

“They were very nice, prompt, and efficient. They had a competitive price.” —Mark P.

“I can't really say, as I have no point of reference, but everything went smoothly.” —Steve T.

“They were very fast to respond. They were also very prompt and courteous.” —John P.

“They were prompt. They knew what they were doing.” —Kathy B.

“They were quick. They did what they said. The price was good.” —Joan

“They are pretty fast.” —Dores L.

“Very accommodating” —Jay P.

“Their service, they were very prompt and courteous. They answered all of my questions.” —Dick D.

“It was all in one.” —Linda B.

“They gave me a reasonable estimate. They did the work on time.” —I.G.

“I have hot water now.” —Sandy P.

“Their quick response” —Jo D.

“He was easy to talk to. He explained things well.” —Pam

“They did it right away.” —Anthony H.

“I got a quote and had everything taken care of in a matter of a few hours.” —Bob

“Their promptness” —Rich

“The serviceman was very nice and very efficient. The heater seems to heat well.” —Cathy F.

“I guess the installer was friendly.” —Lew H.

“They actually showed up.” —Nancy

“They fixed my water heater. They did the most economic repair they could.” —Alan L.

“They were here when they were supposed to and they were very efficient.” —Kalee

“Frans Cartwright knows what he is doing. I was very impressed with his professionalism.” —Mr. Y.

“I like their quick service and timeliness.” —Morgan

“They came in a timely manner. I think he came on a Saturday.” —Tom N.

“I don't know.” —Patty

“They did a good and professional job.” —Nick D.

“They were very fast. They also handled the city permit for me.” —Alrai

“They were prompt, on time and they got the job done quickly.” —Eric D.

“I liked their friendliness and the price. Their price was less than half of their competitor's.” —Tony C.

“Everything was done fine.” —Eddie G.

“They were straightforward, and the guy who installed my water heater did one hell of a job.” —Mike L.

“They were quick, thorough and complete.” —Susan P.

“They were very professional, nice and very personable. He also finished the installation on time. He did a nice job at a reasonable price.” —Virgil M.

“The quick service, reasonableness and friendliness” —Tim K.

“Fast service and quality work” —Tom C.

“Their responsiveness” —Teri C.

“They're very fast and responsive.” —Bruce K.

“They were here on time and their prices were really fair.” —Gary P.

“They're responsive, timely and their prices are very reasonable.” —Paulina

“They're very personable.” —Thomas E.

“It was a clean and professional job. They were awesome.” —Dave

“Frans Cartwright did a good quality job. He also knows how to communicate with a customer.” —Art D.

“The quality of the product was great. Frans Cartwright is a very nice guy.” —Doris

“The guy who came to install the water heater was nice.” —Mary

“They were very courteous, prompt and on time.” —Maurice H.

“I was happy that he came the day I called. It also passed the permit process because it was installed properly. I liked dealing with the owner rather than a journeyman. He also matched the price of a competitor. I was very satisfied.” —Howard L.

“The guy was helpful, nice and he took the time to explain what he was replacing and why.” —Lucy P.

“He knew what he was doing and cleaned up after himself.” —Doyle A.

“He came out immediately and gave me a good price. He was also very polite. When he got here, he installed the water heater immediately. I couldn't have asked for more.” —Jackie T.

“I liked their courtesy, efficiency and they were on time. Everything works fine.” —Margaret B.

“They were on time and did a good job.” —Elisabeth K.

“The installer was on time, competent, thorough, very fast and quite knowledgeable. The price was good too.” —Adam H.

“They were fast and did the work.” —Kevin C.

“Now I have hot water for my waterbed.” —Ann H.

“Prompt, efficient and very clean” —Carol B.

“They explained everything to me.” —Byron D.

“Everything is working correctly now.” —Mary E.

“His prices are fair. He does a good job and he is pleasant to talk to.” —Judy M.

“Frans is responsive and did a good job.” —Mark T.

“I never run out of water. They did well. I am very satisfied.” —William B.

“I would give him a "20" if I could. They were reasonable and the price was more than half of everyone else's. I found him in the Yellow Pages. Other companies wanted $1200 or $1,100; he only charged $400 for the installation in addition to removing the old water heater. I would like to invite him to dinner sometimes. He was excellent. I have since recommended him to friends.” —DeAnna M.

“They were quick. They gave me an estimate but there were no time constraints and no obligation on my part. They were very professional and reasonable. I recommended them to my mother-in-law.” —Jocelyn

“The guy is professional and helpful. The price is also great. He brought over a very special water heater to fit our narrow closet. He did outstanding work.” —Joel M.

“They came immediately. The water heater exploded, but they came back quickly and explained what needed to be done. They were very good. They did not treat me like I was stupid.” —Lisa

“The best thing was that he diagnosed the problem and fixed it. The price was also very reasonable. In comparison, an electrician ripped me off by charging me $500. I would know because I'm an engineer.” —Rohit P.

“They were very customer oriented and attentive. They had great integrity. They also did the job like they were supposed to.” —Paul A.

“They did a good job installing the new water heater.” —Albert L.

“He was very conscientious and he came out the same day. He stuck with the job and his price was fair. You can't do better than that. I think his name was Frans.” —Linda S.

“Prompt service and good price” —Greg

“I liked the service. I was very satisfied.” —J.R.

“He came prepared. He was upfront and he replaced the water heater. He was very timely and quick. He did what he said he would do. He replaced the water heater and we were happy.” —Kathleen H.

“They did the best they could. They must have done a good job because it still works.” —Ken W.

“He installed the water heater very quickly.” —Danley K.

“I liked just about everything about him. He came out immediately and took immediate action on the water heater. I also liked the good price. In fact, I have called him for other things since then.” —Paula T.

“The quality of work is good.” —Brian O.

“Good communication” —Aaron K.

“Frans Cartwright was very professional, efficient and very responsive. We had a water heater that was a lemon, but he came the next day and replaced the old one.” —Penny V.

“The guy was really personable.” —Rodney B.

“He is very friendly and he knows what he is doing.” —Robert L.

“He really understands his business.” —Jim E.

“They were in and out in no time. We now have plenty of hot water.” —Anne W.

“Their timing was good. They responded quickly and the value for our money was okay. He also seemed interested in doing a good job.” —Edmund E.

“They were very professional and did everything correctly.” —David G.

“He did a nice job efficiently.” —Bill S.

“Everything went just fine.” —Caroline B.

“They were straightforward, on time and they did a good job correcting the problem.” —Terry C.

“They were thorough. They came right out and cleaned up after themselves. I was quite pleased with all the work Frans did.” —Robert A.

“They did the work quickly the first time. They even used blankets on our carpets when they were bringing in the water heater. I was happy with the service I received.” —Wei W.

“They showed up on time. They were in and out, and they got the job done. My management company used them a couple of times before and they were also happy with them. They gave me a big bill, but it was fair.” —Larry S.

“The service is very good. Everything is working fine.” —David J.

“The service man was good. He explained everything. Whenever I asked a question, he answered it right away.” —Noel C.

“They were really proficient. The fellow was very knowledgeable and prompt. He called promptly and seemed to know what he was doing.” —David P.

“They were efficient.” —Wayne S.

“I think the prices for the water heater and water softener was good.” —Peter H.

“I thought that everything was done in a quick and professional manner.” —Boris

“He was very upfront and knowledgeable.” —Terry

“This was a while ago. The service was fine. They came, installed the water heater and left.” —Samir K.

“They were on time, friendly and they did good work. When there was a problem, they fixed it right away.” —Larry S.

“They were courteous.” —Chug-Ing Y.

“They got the job done in a timely manner.” —Gilles V.

“The guy who came out to do the work was very professional.” —Roger C.

“The guy who came to install the water heater was excellent.” —Keith H.

“He fixed our problem.” —Ricardo

“They came right out and did good work.” —David A.

“I felt that they gave us good quality work.” —Michael S.

“They supplied good service and they were very nice.” —Jeffrey K.

“The quick service” —Malcolm B.

“They did a good job with the installation of the new water heater.” —Lalit G.

“They gave me very good service. I am happy with the new water heater. I have a lot of hot water now.” —Karen

“Prompt services” —Chaks C.

“I thought that the service was good enough.” —Robert S.

“They did the job.” —Bill M.

“They put the water heater in and we were done.” —Pat L.

“Their quick response” —Michael P.

“The service was pretty good. The price was good too. Everything was pretty good. I like the water heater.” —Ana Maria S.

“They tried to help me, but they screwed up with the thermostat and it exploded because they wired it incorrectly. They fixed it, but it went out again. It finally helped when they reset the fuse.” —Hashat A.

“They were punctual and their price was good.” —Lois S.

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