Auto Repair – European Specialist

Santa Clara County

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What did you like best about Campbell European Motors?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/15/2004 and 11/24/2008. Customer last names have been initialized for privacy. 

“They do a good job.” —Bill M.

“Their promptness, and they are interested in doing the job correctly. I like their honesty. They are very good people.” —Bonnie R.

“Kevin and the other guy who ran the shop made a big difference in my experience. They were not just business people. They really knew about cars.” —Clifford G.

“They are customer service oriented, and it always costs less than what they quote.” —David C.

“They are honest and reputable. I can count on them to tell me what is wrong with my car. They are very good about that.” —Deanna V.

“They were very pleasant. They knew what they were doing. They even picked me up and gave me a ride home.” —Dwayne A.

“It was too expensive for me to take my BMW to the dealer because of its age. I was very pleased with the service I received and the way that Campbell European was able to take care of my car. It is twenty-five years old.” —Don J.

“They were able to get it done quickly. They said what they were going to do, and they did it. For what they were asked to do, it was a very good price.” —Gary B.

“They seemed realistic about the car repairs. They were good about explaining what needed to be done rather than selling me unnecessary things.” —Liz H.

“They were very punctual. In terms of cost, they were efficient and right on. They said they would do the job in one day, and they did. I can't say that for the dealer. I asked them to get me special oil, because I couldn't find it, and within a couple of days, they had it. The bottom line is that they were very responsive to my request.” —Masoud S.

“They were very courteous and provided prompt quotes. I was very satisfied.” —Peter V.

“They worked with us to get to the bottom of what was wrong with the car. They didn't do anything without consulting us. They followed up to make sure everything was okay.” —Anat K.

“I liked their attitude and their trustworthiness.” —Amanda A.

“They do a good job. They are on time, and they seem to have good communication.” —David C.

“They are close by, and I can take the cars in when I need to, without an appointment. I can get an appointment in a reasonable time.” —Dick W.

“I am going there again on Monday. I used them once previously, and it was a good service. The car is running smoothly.” —Joseph C.

“The personal touch and contact, they took a look at the car and helped me figure out what needed to be done. I liked that Campbell European was a local company.” —Kenneth E.

“They seemed to be pretty efficient and honest.” —Klaus P.

“They are very friendly, personable, reliable, and honest. They really do their best to make sure you are satisfied.” —Paul T.

“We were happy with their personal service, versus the dealer where we were treated just like a number.” —Martin B.

“Quality, and they are efficient. They pretty much do everything well every time. They are perfect for me.” —Paul G.

“They gave me personal service. They would pick me up and give me a ride to work, which was great. I loved their small location. I was very satisfied with the service I received from them.” —Cheryl H.

“I brought my car in with an unknown problem. They kept me in the loop. They gave me all sorts of options. I didnít feel like they were trying to get me to spend a bunch of money.” —Dan O.

“The work itself is excellent, and the people are very pleasant to deal with. They are very helpful.” —Joe M.

“I trust them with my car. They're very reliable.” —Karin B.

“They gave me the impression that they tried really hard to find the problem. They worked on my car the best they could.” —Kathy A.

“They're very nice and courteous.” —Kim O.

“Richard is great. The service is great, and they're honest.” —Paul L.

“I like that they pay attention and treat my car like it's their own. They give great service. They drive me home while my car is being worked on. They will also pick me up after it is done. I am very happy with the service they provide.” —Vlasta S.

“They provide excellent customer service by listening and giving you helpful information.” —Adam S.

“They do good work.” —Alan Y.

“They did the job quickly, and they got my car back to me right away.” —Jim G.

“Everything they have done for me has been great.” —Joy H.

“Their attention to detail” —Kathy F.

“We were happy with the service and the work they did for us.” —Grace S.

“The quality of the work is excellent.” —Larry N.

“They're nice and polite.” —Peggy W.

“The owner was very friendly.” —Ed D.

“They're courteous. They try to get everything right.” —Linda J.

“Kevin is very knowledgeable.” —Michael R.

"We've been going there for a while, and we trust them." —Carol A.

"The owner knows the technical aspects of the vehicle." —Rick A.

"I think they are very friendly." —Patricia A.

"It was easy, and they're nice." —Kat A.

"They gave me a ride to work while they fixed my car." —Pam B.

"Good service and competent mechanics" —Steve B.

"Their overall care for the customer" —Diane B.

"They’re very honest and efficient." —Lena B.

"I'm very satisfied with them. They're very nice, prompt, and efficient." —Ruth B.

"I liked that the husband and wife were very honest, friendly, and professional." —Virgina B.

"Professional and respectful" —Tom C.

"They seemed to be very informative, helpful, and they answered all of our questions.” —Pauline C.

"Honesty" —Donald C.

"They're nice people, and they do good work." —Harold D.

"They're very helpful." —Jean D.

"They're very friendly, and they pay attention to detail." —Christine F.

"In twenty to thirty years of automobile service I've never dealt with a better company. They have a family-like atmosphere. I go in there, and they know me. Secondly, they're quality control is great, and they know what they're doing. You can't get any better." —Ron F.

"They're very courteous and helpful." —Russell F.

"It was done on time, and everything was done according to the estimate." —Barbara F.

"Personal service" —Sarah G.

"The attitude" —Donald G.

"I thought they were pretty thorough and prompt." —Michael G.

"They were patient in communicating and listened to me." —Chadine G.

"Judy was great." —Beverly H.

"They do good work." —Wanda H.

"They gave me a lot of information and looked up things for me." —Lynn H.

"They fixed the car the next day after I brought it in." —Don J.

"It's very professional, and Judy explains everything to me." —Jane J.

"They actually fix your car as opposed to other places where you drive out in a car that's still broken. A lot of places don't have high quality control, but they do. They're competent, reasonably priced, and easy to deal. I recommend them to anyone who has a European car." —Bruce K.

"They seem friendly, clean, and convenient." —Caroline L.

"Their customer service is personal, their prices are fair, and their workmanship is good." —Michael M.

"They're local and convenient." —Norry M.

"Fair, honest, and quick" —Chris M.

"The car is done when they say it will be." —Jo M.

"Friendliness" —Dan M.

"Convenient" —Christine P.

"Great service and nice people." —Vladimir R.

"Personal service" —Wolfgang R.

"They explained everything, and their customer service was great." —Michael R.

"Location" —Rodd S.

"I'm familiar with them." —David S.

"They are completely reliable, and they help me plan stuff a head of time. They also help me with warranty issues." —Lori S.

"They're thoughtful and conscientious." —Cari S.

"They're straightforward, and they don't try to sell you unnecessary repairs." —Mike S.

"I liked the owners and the fact that it's a small shop with personalized service. I also liked their prices as compared with the Volks Wagon dealership." —Staci T.

"Availability, efficiency, and friendliness" —Phyllis T.

"They bring me home and pick me up for free." —Peggy U.

"Their friendly approach" —Anna W.

"They were prompt and honest. I've been very satisfied with them for many years." —Bob W.

"They fixed problems that other BMW places couldn't fix." —Alan Y.

"They're really friendly, they provide great customer service, and they're trustworthy." —Lauren A.

"The overall way they did things was great." —Steven B.

"I feel like I'm talking when I'm in there." —Jeff C.

"They're user friendly." —Cindy C.

"It was very simple, and there were no problems." —Linda D.

"They explained everything thoroughly, and they have a nice clean shop." —Roland G.

"They provided really good customer service." —Wendy H.

"They're very honest, and they tell us what the problem is. Also, they service my car properly." —Katalyn H.

"Personal service and contact with the owner" —James M.

"Good customer service" —Patrick N.

"Their willingness to discuss problems and come up with alternative solutions." —Miles P.

"They're available and helpful." —Sally R.

"They're very responsive." —Steve S.

"The price was lower than the dealership." —Avi S.

"Updates in a timely manner" —Grace S.

"They are very friendly and helpful. They also know what they are doing." —Nancy T.

"The owners were very professional." —Rey A.

"I like their friendly attitude." —Chris A.

"Communication" —Dave A.

"I had no problems with them.” —Dwain A.

"They seemed very personal and not like an assembly line." —Emily B.

"They're close by." —Mark B.

"It was close by, they took care of me right away, and they knew what they were doing." —Joseph C.

"I like the fact that it's a family owned business. They also explain everything to me." —Donna D.

"They're pleasant." —Clark E.

"The people are nice." —Bob E.

"I like the owner." —Paul F.

"Their approach is straightforward, and they're honest." —Andrew F.

"It’s easy to talk to them." —Helmut F.

"They usually fix it right the first time." —John G.

"They get me in when I want to get in, and their turnaround time is good." —Jim G.

"They seem to be honest." —Jay H.

"They were attentive, courteous, and competent." —Victor L.

"I feel the workers are knowledgeable and helpful." —Dominic L.

"Flexibility of scheduling" —Amit N.

"Prompt and availability" —Donald R.

"They were prompt and did everything they promised." —Buck S.

"Customer service" —Mary J.

"They were convenient." —Kent S.

"The attention to detail and follow through" —Adam S.

"They remember who you are, and their service is excellent." —Larry W.

"We've had a good history with them, and they know our car." —Joan H.

"Convenient" —Todd H.

"Friendliness" —Lawrence L.

"They're courteous" —Patrick B.

"The owners are nice." —Marciel I.

"They are professional." —Mitchell M.

"They listen to the customer." —Bruce M.

"They are nice." —Kim S.

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