What did you like best about Almaden Chem-Dry?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/28/08 and 1/30/08. Customer last names have been initialized for privacy. 

“The guy worked really hard and did a good job.” —Sargon J.

“I requested for Gary to come out both times. He is a very hard worker and does a really good job.” —Elsie K.

“The guy did more than he needed to do. He was really nice.” —Kathleen D.

“The guy who came out to clean the carpets was very professional and nice. He was quick but didn't rush and he did a very thorough job.” —Julis T.

“They were here on time and very efficient. They also moved everything back after they were done. I was really happy.” —Kathy D.

“They were thorough. He kept working at it until the thing was done. He was not satisfied until he got the stains out. He was really good.” —Valerie W.

“I really liked the guy who came out. He was a really nice and honest person. He was very realistic as to what could happen.” —Heidi D.

“They came out on time and were very professional. They did a good job.” —Kate B.

“My carpets look good. I like the service. Everything went perfectly.” —Dondi G.

“The guy was personable. He did a good job and he was on time.” —Julie H.

“The method they used to clean the carpet” —Kelly Z.

“He did a very good job. The product they used for cleaning was very good and the house looked very nice.” —Nara C.

“He was very polite and did a very good job. My carpets weren't wet forever.” —Shannon T.

“The gentleman was very pleasant and he explained what he was going to do. I liked the process they used. We were able to walk on the rug almost immediately. I was particularly grateful that there were no chemicals used.” —Marie W.

“They did the work well. Everything worked out well. The people were nice and honest.” —Bob F.

“Their process works. They did a great job.” —Greg B.

“The pleasant response I received when scheduling and the personality of the young man who came to our beach house” —M.J. W.

“I am very pleased with the work. The fellow who came out did a good job. He was thorough, courteous and he worked the whole time. He came when he said he would come. The chair I had turned out beautifully.” —Maria C.

“It worked and the service man was really great. It was perfect.” —Carol M.

“They were on time, very thorough and very good. They got all of the stains out.” —Sue K.

“Their timing was fine. They were here on time and they came when it was convenient for me. They hit all the marks for me. I was happy. The guy who came out did pretty well. He knew what he was talking about and he was polite and respectful.” —Susan J.

“I liked their professionalism and thoroughness. The job was well done. I was very impressed with the timeliness of the service as well.” —Mike G.

“We had several carpets cleaned. They did a much better job than any of the cleaning companies we've used before.” —Meadow D.

“That they didn't use any chemicals” —Carol F.

“They were prompt, on time and they did their job.” —Holly C.

“They came out very promptly.” —Mary F.

“I don't know. The carpet looked great afterwards.” —Daniel H.

“We plan on using them in the future. They do a better job than other carpet cleaning companies. The process they use is not as messy as other carpet cleaning companies. I was very happy that they showed up on time.” —Marlene P.

“They had to come out a second time but they apologized for the spots that they didn't clean. The young man who came out was extremely nice and had a great personality.” —Donna J.

“I thought I was going to have to replace my carpet. I couldn't believe how nice it looked after they cleaned it. I was shocked. I am going to call them again. They are really, really good. I was blown away by the outcome. They even cleaned away other splotches to get the carpet completely clean. I've never had better service from another company before.” —Debbie M.

“The rug came out very clean. Although the rug is an off-white color, nothing showed after they were done cleaning it.” —Patricia V.

“The man who came out gave us excellent service.” —Diane K.

“The guy who came to clean my carpet was thorough, clean and quick.” —Sister N.

“They cleaned our carpet perfectly.” —Tony T.

“They did a really good cleaning job. The person who did the cleaning was very good.” —Karen A.

“The machines they used looked brand new. The room smelled much cleaner than when I had other cleaning companies do the work in the past. I have a coupon from them to clean my couches, which I plan on having done soon.” —Wendy G.

“The technician was incredibly nice and quick. He helped me move a couple of big pieces of furniture.” —Kate L.

“He worked like a dog and got the rugs cleaned. I received very good service.” —Tyler D.

“I thought the application of the cleaning process was great. My rugs showed a big improvement afterwards.” —Jackie K.

“They did a good job for us.” —Jeff M.

“They did a good job and got my rugs clean. The price was also fair.” —Mary K.

“I don't remember.” —Jennifer A.

“It was easy for me to schedule at the time I needed. The guy who came out to clean was friendly, efficient and did a good job. I didn't have to worry about waiting for the carpet to dry in order to walk on it. The price was also very reasonable.” —Barbara D.

“The guy was super pleasant. They did exactly what I wanted.” —Laurie N.

“They did a good job. I liked the guy. He was super pleasant.” —Lucielle P.

“They came when they said they would and did what they said they were going to do. They left the place clean as well.” —Ona D.

“I liked how promptly they got to the house. Also, I liked how quick, friendly and courteous the gentleman was. He even helped me move a heavy object into my garage, which was very nice of him.” —Debbie P.

“They were prompt and recognized the problems right away. They realized that there were some areas that could be improved.” —Don N.

“I liked that they didn't leave the carpet wet.” —Ruthe I.

“They did the job quickly and the carpet was not too wet afterwards. It was dry enough that I could gingerly walk on it. The job was done. We had some bad stains but they removed them. The guy was pleasant, friendly, nice and good.” —Jo P.

“The worker who did the work was very open. He was fast and explained the process well. It looked like he knew what he was doing, very professional.” —Bailey P.

“He was here on time. He was pleasant and did a great job. He explained everything perfectly to me.” —Christine B.

“They got my carpet a lot cleaner. It was dry when they were done and it smelled better than other cleaners I had used.” —Sonya D.

“The quality and the people that worked here” —Art F.

“They did a good, thorough job. The man they sent was very professional and did a wonderful job. He took time and care. A real person answered the phones when I called them.” —Nancy M.

“That they removed a stubborn spot out of the living room carpet” —Richard L.

“He showed up on time and did what he was supposed to do. I thought the results were pretty good.” —V. G. R.

“They did a good job getting the stains out. I'd call them again.” —Tina H.

“I just thought their process did the best cleaning. The condition of the carpet was pretty bad at the time.” —Linda B.

“It was easy to make an appointment. The carpets were clean and they got the job done.” —Peggy E.

“They worked with me on the pricing. They alerted me to where I could find the coupons. I thought they did a good job.” —Cindy A.

“The employees, the guy was pretty professional and kept himself clean. They handled themselves well. It was pretty good service.” —Steve Y.

“The guy was really great. He gave me advice on cleaning and did a good job cleaning my carpet. I plan on using them again.” —Mary M.

“They were on time, in and out. They did everything in a reasonable amount of time.” —Bonnie R.

“It wasn't wet afterwards, unlike steam cleaning. We could walk on it in a couple of hours. The way it was cleaned was very good.” —Theresa C.

“They did a great job.” —Valarie B.

“They were available very quickly.” —Victoria M.

“They were quick and very thorough. The guy who cleaned my carpet was very good.” —Margaret D.

“They got the spots out.” —Winnie G.

“My carpets were clean after they left. They did a good job.” —Maggie G.

“I liked how nice it looked after they were finished.” —Mary K.

“The carpet was cleaned.” —David S.

“That the carpet was dry” —C. B. B.

“The process works. It cleans the tile grout every time.” —Pat N.

“They seemed to know what they were doing.” —Sueanne G.

“It was nice to see the same person I had the time before.” —Erin N.

“It was cleaned.” —Marje M.

“I liked that the young man who did it was very informative. Chem-Dry's process dried quicker than other carpet cleaners we've used in the past.” —Diane S.

“The gentleman we got was very nice and the quality of the work was great.” —Shannon C.

“I thought they were very effective.” —Helen A.

“They were on time, the guy was friendly and they did a good job.” —Bonnie E.

“I liked that they didn't use chemicals, despite their company name. It's just baking soda.” —Shayla W.

“They came out really quickly, which was very convenient. The tenants living in the house called another company to come out and clean the carpet but they missed spots. I called Chem-Dry of Santa Cruz, and it only took them ten minutes to do the job.” —Debra M.

“They were quick, easy and did a decent job.” —Danielle F.

“The person who came here was very professional, personable and trustworthy.” —Pamela R.

“They showed up on time and they were nice people.” —Leland T.

“The guy was really nice.” —Whitney S.

“I thought he did a good job. I was pleased with their service.” —Shirley F.

“They were prompt, they helped move the furniture and the carpet looked good.” —Lisa D.

“They followed our instructions during the cleaning.” —Esther W.

“I thought the guy who came out was very friendly. I didnít feel weird about having him in my house.” —Stephanie A.

“I liked that they didn't use water and the carpet wasn't very wet after they cleaned it.” —Mary B.

“They did a good job.” —Linda C.

“They did a good job.” —Justin F.

“The person who did the work was very professional and did a thorough job.” —John S.

“I liked the young man who came over.” —Penny B.

“They were readily available.” —Cheryl B.

“The gentleman who came out was very nice, professional and very polite.” —Karen L.

“I liked the guy who came out. He seemed like a very professional, young and educated guy.” —Karen T.

“The guy who came out was very nice.” —Peregrine S.

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