What did you like best about A-French GreenEarth Cleaner?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/29/06 and 5/15/07. Customer last names have been initialized for privacy. 

“The personal service”  —Alan A.

“I like the fact I go there and they know who I am. They treat me nicely, and it's local and friendly.”  —Susan B.

“They are very accommodating and offer high-quality service.”  —Aimee B.

“They are honest, upfront and I like the green-cleaning method they use.”  —Diana D.

“They are helpful, friendly and provide excellent customer service.”  —Jill D.

“They are handy and they do a good job.”  —Frank D.

“I like French-style laundry cleaning in general. They offer good customer service, and they go out of their way to please the customer.”  —Jackie G.

“They are nice people. Anytime I have a problem, they work with me to come up with a solution.”  —Dean G.

“They are friendly and do a good job.”  —Michelle G.

“They are very helpful and friendly. They use an environmentally-friendly process.”  —Elouise H.

“They are very nice people.”  —Barbara M.

“The quality and the personable people”  —Michael B.

“They do what they say they are going to do.”  —Kevin M.

“The location”  —Diane M.

“They are very friendly, and they make you feel at ease. I've lived in Morgan Hill for seventy years, and they are the best dry-cleaning place.”  —Josephine M.

“The quality of the work is their strong point.”  —David N.

“They are timely and very friendly.”  —Norm V.

“I really like the people who work there.”  —Paul W.

“Their service is very quick, and they take care of you. As a customer, you really feel like you're part of a family.”  —Reg B.

“They're very friendly and personable. They go out of their way to help.”  —Mrs. D.

“They are professional, friendly and consistent. It's been the best customer service experience I've ever had.”  —Mr. P.

“They're confident, very nice and great cleaners.”  —Mrs. T.

“The customer service is just great.”  —Mr. B.

“They're extremely friendly and efficient.”  —Mr. D.

“They are very friendly, and everything is done to my satisfaction.”  —Mr. M.

“I really like their friendliness.”  —Mrs. H.

“They're very knowledgeable and good people.”  —Mr. M.

“They get things back on time. If you need something cleaned right away, they try really hard to squeeze it in and do it.”  —Mr. Y.

“I liked the people who worked there. The cleaning job on my garment was wonderful.”  —Mr. W.

“The quality of work is great. Also the customer service is fabulous.”  —Mr. R.

“Their service is great and the people that work there are very friendly.”  —Mr. D.

“The people who work there are lovely people.”  —Mr. E.

“The customer service and the good quality”  —Mary H.

“The service”  —Mr. M.

“They are very friendly and personable people. They also do a great job on my clothes.”  —Mr. P.

“The good quality and the nice people”  —Mr. L.

“They do a good job and they are friendly.”  —Mr. M.

“They follow through when you have a request.”  —Mr. V.

“They do what they say they are going to do and do a good job. They are great people. I've been using them for years.”  —Mrs. H.

“Excellent service”  —Mr. V.

“I like the people who own the place.”  —Mrs. G.

“Their personal attention and attitude”  —Mrs. F.

“The good service and the personality of the owners”  —Mr. G.

“They are courteous and friendly. They're excellent.”  —Mr. H.

“I like everything. They are friendly and the customer service is exceptional.”  —Mr. P.

“I like their honesty and friendliness. They work in a timely manner and things are done when they say they will be done.”  —Mr. C.

“They do a really good job and the quality is also very good. I went to another cleaner, but I was very disappointed with the quality.”  —Mr. M.

“I like their quality of work and willingness to rush a job if we need it. My son had an interview the next day, but they got everything done for him. They have done an excellent job cleaning and doing alterations for us.”  —Mrs. K.

“The quality”  —Mr. C.

“I use them all the time. They are nice, they'll go the extra mile for the customer. One time, something got lost, but they really went all out for me.”  —Mrs. L.

“They do a good job and stand behind their work. If something needs a little extra cleaning, they will do it on the spot at no extra charge. They are very pleasant. If I need something sooner than the usual time it takes, they will get it to me in less time.”  —Mr. R.

“I like the woman owner and the customer service. The cleaning is also really good. They are just wonderful.”  —Mr. T.

“I like the family atmosphere. They make you feel welcomed and do a good job.”  —Mr. J.

“They're friendly, on time and they remember my name. They do a great job.”  —Mrs. S.

“They do a good job, but I do appreciate that when I go in, they are very friendly and always recognize me.”  —Mr. M.

“They are friendly. She remembers my phone number even if I haven't been in for a few months. She always has a smile and is very personable. They try hard when I have a cleaning problem. They're great.”  —Mr. S.

“They're friendly and good cleaners.”  —Mr. D.

“The service is pretty good.”  —Mr. P.

“They do a great job on time. They've never lost any of my clothes. They are absolutely the nicest and the best people.”  —Mr. G.

“They are convenient, friendly and their prices are reasonable.”  —Mr. R.

“They have a wide variety of services, and we've always been pleased with them.”  —Mrs. N.

“They are friendly and do a really good job.”  —Mr. M.

“It's a small town and they know us. If they canít clean something, they'll let us know. We see the same person when we go in, and she is very knowledgeable. I would have to say that the best thing is their customer service.”  —Mr. P.

“I recommend them to people, even if they don't live in town. They are friendly, knowledgeable and very accommodating. If I have any concerns about clothing or fabrics, I ask them and they give me answers. For example, my son had a kilt because he plays the bagpipe, and they helped us with the alterations and it turned out beautifully. Their prices for alterations are also very reasonable. When I take my things over there, I know they will take good care of them. Sometimes, they'll even repair things without charging. They are the best cleaners I've ever used. I hope they never move.”  —Mr. S.

“They have done a lot of good work for us. They do quality work on time. They are really nice folks. They remember my name and I get personal service.”  —Mr. B.

“I like the service and the fact that they use environmentally-sound products.”  —Mr. B.

“I just adore them both. They do a super job.”  —Mrs. T.

“Prompt service”  —Mr. K.

“They are friendly and helpful.”  —Danielle H.

“I like the green process and the people.”  —Kimberly J.

“They are pleasant people and professional.”  —Patsy J.

“The convenience and the customer service”  —Stephanie L.

“They are friendly and do a good job.”  —Kelly L.

“I've been going to them since they were in the old location. I've been a customer of theirs for a long time.”  —John P.

“They did a good job and tried hard.”  —Carol S.

“I think they're extremely friendly.”  —Mr. P.

“The people who work there are nice people and do a great job.”  —Mr. G.

“The customer service”  —Mrs. T.

“They are good people and take care of their customers.”  —Mr. C.

“They are very reliable and do a good job.”  —Mr. L.

“The owners”  —Mr. H.

“The quality of the cleaning and the people”  —Mrs. D.

“They are friendly.”  —Mr. P.

“They're close by and I've had no problems with them.”  —Mr. T.

“We've been using them for a long time. They are convenient and close to our home.”  —Mrs. S.

“They're reliable. The work is well done, and it's done when they say it will be.”  —Mr. G.

“They seemed very professional.”  —Victoria A.

“They are consistent and friendly.”  —Linda C.

“There are three other cleaners in our area, but they are the best.”  —Robert K.

“I really like it that they're very friendly.”  —Mr. B.

“They're very close to me so it's very convenient.”  —Mr. O.

“They are personable and do a good job.”  —Mr. R.

“They are nice people.”  —Mr. Z.

“They are prompt and friendly.”  —David H.

“They did a good job on the cleaning.”  —Jan W.

“I think that they're really nice and friendly.”  —Mr. E.

“Their professional behavior “  —Mr. B.

“They seemed nice. I've only started using them recently.”  —Mr. C.

“When I used other cleaners, I used to get my clothes back with a bad smell, but I don't have that problem with A-French Cleaners. The clothes smell good.”  —Mr. W.

“They were handy when I needed the work done, and the price was right.”  —Mrs. S.

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