Auto Repair
Santa Clara County
What did you like best about AAA Car Care Plus?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/2/08 and 6/15/09. Customer last names have been initialized for privacy.
“They did a good evaluation of the car.” -David G.
“They always do a good job. They are very dependable.” -David L.
“They were able to discuss the diagnosis with me and gave me time to think it over before I went ahead with the work. They explained everything in detail and gave me options, which I really appreciated.” -Jacqueline M.
“I feel that they are very thorough and they don't miss much. Also, they don't try to sell you repairs or services that you don’t need.” -Jason M.
“They were efficient. They worked fast and they seemed like very nice people. They did exactly what they said they would do and they were very easy to deal with.” -Jo-Anne C.
“They are nearby. I bring my car in for oil changes and things like that. They are always very friendly and helpful. I feel that I can trust them.” -Lily C.
“They seem to be very honest and straightforward. I asked them about their prices because I thought that they were rather high. They said that they aren't the cheapest, but you get what you pay for. He was very upfront about that and he has always done good work for me.” -Marilyn O.
“Their responsiveness to my questions and issues” -Richard M.
“They seem very knowledgeable. Everybody is very friendly. I've never had a problem. I've gone to them since they opened up.” -Terry R.
“They were quick. The price was right and better than other places I had been to.” -Alice P.
“That they are very thorough. I feel confident that I won't get ripped off. Also, they have a guarantee and they stand behind their work.” -Christine M.
“They are knowledgeable and honest. They always do a good job, every time I bring the car in.” -Eric J.
“They explained the problem to me and what it would take to fix it. They got the work done right the first time. They really seemed like nice people.” -Israel T.
“They are convenient for me and I trust them.” -Janice R.
“I like the quality of the repairs. I think they do good work.” -Kasim J.
“I don't feel like they are going to rip me off, unlike most places and dealers. I feel like I can trust them. They have never sold me any bogus repairs.” -Terryl B.
“Their price and honesty” -Andrew C.
“They seemed like they knew what they were doing. They got me in and out of there pretty fast.” -Harold G.
“They usually get it right the first time. If they don’t, they take it back and correct their mistakes.” -James S.
“What I like best is the convenience and the people. They are very close to my house and they are good guys.” -John B.
“The quality of the repair was good. They were very courteous and professional. They also had a shuttle.” -Roberta W.
“How quickly they got done with my car” -Spencer P.
“They were very friendly and they got my car back to me when they said they would.” -Rajesh M.
“They were convenient at the time and they got me in quickly.” -Eric S.
“They are close to where I live and they had done a few small things like oil changes for me without any problems. That is what attracted me. I thought that they would be okay to use for bigger repairs.” -Laurie H.
“I've used them since they opened. I like their honesty, fair advice and the guy who helps me there has been there for a while. They are open Saturdays and appear to be well rounded. I recommend them to my friends.” —Alan E.
“The people are nice and they get the job done.” —Alan H.
“The quality of the work and the convenience of the waiting area” —Bill T.
“The people were wonderful. They were friendly, thoughtful, courteous and always smiling.” —Bob R.
“They are pretty professional.” —Bosco S.
“They are very efficient and helpful. If there is anything that needs to be done, they'll let me know. It is a smoothly run operation. We have been very satisfied.” —Connie I.
“The feeling that I wasn't getting ripped off by a garage, I felt that I got good service at a good price.” —Dan P.
“They were very honest with me about what the problems could be with the car. They were very professional. They were not able to diagnose the problem, but they refunded me the diagnostic fee.” —David C.
“I was able to get right in and get the problem taken care of.” —David S.
“The convenience and the member discount” —Deborah M.
“I liked that they scheduled the work and did it in a timely manner.” —Edwin P.
“They go above and beyond for me.” —Frank M.
“I always use them because I trust them. They are reliable.” —Gulliver V.
“I've used their services for thirty years. They've always been there for us. I appreciate the continuity.” —Helen M.
“They are convenient.” —Henry G.
“They are quick. I don't have to wait too long to get in and they do a good job.” —Jack W.
“They are fast. The price is reasonable and it's a nice waiting room if you have to sit and wait.” —James V.
“The quick response and the excellent customer care” —Javier L.
“They are trustworthy.” —Joanne W.
“I can count on them. They are open on Saturdays. The prices are good and they do good work.” —John N.
“They were timely and they did a good job.” —Joseph N.
“They are courteous. So far, they've done a good job on my car.” —Katherine L.
“They did what they said they would do. They were on time and everything went fine.” —Keith H.
“They are pretty fast. They know what they are doing and they are very helpful.” —Kit Y.
“They are very efficient and they do a good job. When I took my car in for an oil change, they found a nail in my tire. They went out of their way to do the right thing.” —Machael H.
“They care about what they do.” —Manish A.
“The entire thing, the people, the quality of the service and the expedient response” —Marvin F.
“The personal care and the consultation afterwards, they went into great detail. The service wasn't rushed. They took the time to talk to me about my concerns. I was 100 percent satisfied. It was a wow experience and I would highly recommend them.” —Maurine W.
“They are fast and they have good customer service.” —Michelle P.
“The list is too long. I'll just say that I've had very good service from them. Their integrity is above reproach. They're willing and able to help you in any way, shape or form. The quality of work has been good. They were very pleasant people to work with and very accommodating.” —Mikkl R.
“Price, professionalism, and they have the same people continuing to work there.” —Peter D.
“They were very thorough.” —Preston R.
“The friendliness” —Rainer C.
“The fact that I was able to get in and get my smog done right away, they were very efficient. I was in and out.” —Rene P.
“They have convenient hours.” —Allan M.
“They are pretty prompt.” —Aseem A.
“The appearance of their establishment was respectable. It was not a dirty or greasy shop.” —Bobby A.
“They followed up with me very well. They called almost every day to give me a status update.” —Cameron F.
“The service is quick and they have a good reputation.” —Carrie V.
“Their level of expertise was good. We went in for diagnostics.” —Damian C.
“Their efficiency and their ability to get the work done quickly” —David M.
“They were very upfront with us about the things that needed to be repaired and the things that didn't. They answered all our questions and did great work.” —Fred M.
“I thought they were thorough and they explained things, so that, I was clear on everything they did.” —Gjalt V.
“They explained it all very well. They explained what needed to be done right away and what could be done later on.” —Govind G.
“They provide full service, from repairs to DMV tags.” —Jacqueline M.
“The people are helpful and the service is good.” —Jolina H.
“I've used them for a long time. They do good work and treat me well.” —Jose C.
“They were quick. The guy went over everything with me.” —Josiah C.
“They are very professional, on time and clean.” —Judith P.
“They are efficient and they have a nice shop.” —Judith W.
“They are conveniently located and reliable.” —Kenneth N.
“They were honest and they explained everything to me.” —Leslie I.
“I like that the manager was very helpful. He took the time to explain everything.” —Lilly Y.
“They are courteous and prompt.” —Margarita F.
“Friendliness and service accuracy” —Mark D.
“You'll get an honest opinion from them. I am kind of happy with them.” —Mathew W.
“They are very timely and accommodating.” —Mercedes M.
“They were pretty good about communicating the problems with my car.” —Michael P.
“I trust that they will not rip me off and they will be objective about what my car needs. They give good customer service. They are very friendly. I think their pricing is competitive.” —Peter D.
“The timely way in which he delivered what he promised” —Randall C.
“They are very close to my home.” —Renato R.
“They are very prompt.” —B. N.
“They're very thorough as it relates to their work.” —Bruce L.
“Their honesty” —Carolyn M.
“The customer service was very good. They were very polite and answered all of my questions.” —Dipen S.
“They just did the job.” —Dorothy W.
“They were prompt and did what I asked. They changed the oil.” —Edward C.
“I feel that they are professional and knowledgeable. They always tell me what I need and they don't try to sell me what I don't need.” —Gary H.
“They are knowledgeable people and they give me an honest opinion and assessment of what needs to be done.” —Greg H.
“I like their reputation and that they are part of AAA.” —Hemant G.
“They explained everything they did when they were done.” —Jasmine M.
“They finished on time and went over everything with me when I came to pick it up.” —Josie I.
“They are honest and reliable.” —Julie F.
“They were fast.” —Julie N.
“It was fast. The service was also good, at a price that beat the dealership. I was happy with it.” —Kenneth K.
“I always use them. They've treated me right for a long time.” —Kimble G.
“They are close to my house.” —Margaret F.
“It is convenient and they are knowledgeable.” —Mariko B.
“They've always treated me really well and they've always given me a ride when I needed it.” —Marion W.
“The interaction and feedback I got from the mechanic at the initial write up” —Mark H.
“The convenience and the quality, they are pretty good.” —Mark W.
“It was close to where I live. They were pretty efficient and the price was good.” —Maurice O.
“They are thorough, friendly and knowledgeable.” —Ralf C.
“They were convenient and the quality of the work was good.” —Gregg C.
“It's convenient. I like that they are open on Saturdays.” —Hector Z.
“I have five cars and have been using them for years. They are still very accommodating.” —Joann F.
“Their honesty” —Koji A.
“They are usually very prompt.” —Lisa F.
“I thought that they were competent.” —Louise K.
“When I picked up my vehicle, they explained everything, what was wrong and what needed to be fixed. He had the time to go over stuff with me.” —Noela R.
“Their willingness to do what I asked them to do and how they took care of it.” —Richard S.
“I like the fact that they offer a comprehensive check. They have a good reputation.” —Deepak S.
“I think they are honest.” —Kathy B.
“They took care of my car. It got all the things that it needed.” —Nicole S.
