Santa Clara – Tile Contractors

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(408) 622-0338

Serving the South Bay, from Burlingame to Union City to Morgan Hill.

Services include tile installation, regrouting/recaulking, tile cleaning and sealing, waterproofing and repairs. Brands include Mapei and Schluter-Systems...
License 895985 | DCID4089308453

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Why Trust Diamond Certified Tile Contractors Rated Highest in Quality?

You are the customer. If your goal is to choose a tile contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified tile company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated tile contractor and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

How to Choose
How to Choose Good Tiling Contractors in Santa Clara County That Fit Your Needs

New tile can dramatically change the look of your home or office.

Whether you are installing new floor tiles, tile countertops, a tile shower, exterior tile, swimming pool tiles or any other type of tile project, professional tiling work is one home improvement project that can make a dramatic visual impact, as well as a significant improvement in value and functionality of your home or office....

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New tile can dramatically change the look of your home or office.

Whether you are installing new floor tiles, tile countertops, a tile shower, exterior tile, swimming pool tiles or any other type of tile project, professional tiling work is one home improvement project that can make a dramatic visual impact, as well as a significant improvement in value and functionality of your home or office.

Tile is a durable finishing material that resists wear and is easy to keep clean. Tile is a great flooring alternative, especially for damp areas or areas that are frequently wet, such as entryways, mudrooms, kitchens and bathrooms. That’s because tile resists mold and does not expand or contract with changes in the weather like wood and other synthetic surfaces can.

A good tile contractor that serves your area of Santa Clara County will be a great resource to help you get the best, most attractive tile for your budget and home. Make sure you choose a Santa Clara County tile contractor with the right experience to finish a project like the one you are taking on.

There are many tile contractors that serve the major cities of San Jose, Morgan Hill, Campbell, Santa Clara, Sunnyvale, Mountain View, Gilroy and Milpitas, as well as all the smaller towns.

The biggest question to answer now is how can you find the best tile contractor in Santa Clara County for you?

Anyone can claim to be qualified to lay tile. But is that someone you want in your home, much less someone you want remodeling your home? Tile is a long-lasting feature, so you want to make sure it comes out looking – and functioning – perfectly. Some homeowners have a clear idea of what they want, and others are open to suggestions, but everyone needs a professional tilesetter who knows what they are doing, the ins and outs of tile installation.

A little research on a company can tell you a lot. Hiring a Diamond Certified tile contractor is a smart move, as only the best professionals are certified by American Ratings Corporation.

Know What Kind of Tile Work You Need
Everyone wants a perfect happy ending to their tile remodel project, but there are a few more things to consider. There are many different kinds of tile including porcelain, glass, terra-cotta, stone, travertine, marble and composite.

Professional tile setters in Santa Clara County near you (be that San Jose, Palo Alto, Santa Clara, Sunnyvale, Mountain View, Gilroy, Milpitas, or a smaller town or rural area) can usually help you decide what kind of tile is best for your home, whether you’re planning indoor or outdoor tile installation. Some types of tile lend themselves perfectly to the specific use and feel of your room, while others may not be the best fit.

Beyond the tile itself, good tiling contractors know the details of installation perfect for your setting. They will be sure to use the correct tools, grout and sealer for your newly tiled area. When your tile contractors know what they are doing, that takes all the pressure off of you.

Even if you already have an idea in mind for your project, a true professional will be able to recommend small changes for better function, or to save on costs, even improving the design.

Do you want any special features incorporated into your tile job? Let the local tile contractors know the look you are going for early in the planning stages.

It is also important answer the following questions: is this a rental property that you want to keep attractive yet simple? Or is this a home you want to live in for years to come? Do you want this room to look antiqued? Elegant? Sleek and modern? Inviting? Professional and no-nonsense? Dainty? Rustic? Glamorous?

Once you know the answers to these questions, then decide how your new tile fit into this goal?

Maybe your room is centered around a specific feature. Or there might be a certain aspect of the room that you would like to hide, or downplay. Let your tiling contractor know these things so that together you can create exactly the ambience you want. Keep any samples you like, including photos of other homes, magazine spreads, or color swatches to show and communicate your goals clearly.

Ask the right questions, and you are a big step closer to finding the right fit for your tile project. Read on to find the best questions to ask, and empower your self as an informed Santa Clara County consumer.

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Know What You Want
Ask Yourself Questions About What Kind of New Tiling You Want

Before you begin calling local tile contractors in your area, there are a few things to ask yourself.

First of all, what is your deciding issue in choosing a specific Santa Clara County tile company for your job? Is it important to you to have a Diamond Certified tile contractor whose work is backed by the Diamond Certified Guarantee? Are you in a hurry to get the job started or finished by a certain date? Is price a big factor in your decision? What about specific types or colors of specialty tiles or tile laying methods?...

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Before you begin calling local tile contractors in your area, there are a few things to ask yourself.

First of all, what is your deciding issue in choosing a specific Santa Clara County tile company for your job? Is it important to you to have a Diamond Certified tile contractor whose work is backed by the Diamond Certified Guarantee? Are you in a hurry to get the job started or finished by a certain date? Is price a big factor in your decision? What about specific types or colors of specialty tiles or tile laying methods?

It is important to have a general idea of what you plan to spend when you begin a project. A quality tile contractor will be clear about price before they begin the work.

Knowing the answers to these questions can save you time and hassle down the road and can help you make wise decisions during the planning process.

Some specific questions you may want to ask yourself before hiring a tile contractor include these:

  • Do I want a Diamond Certified tile company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • In which rooms or areas do I want new tile installed?
  • When do I want this home tiling project started and/or completed?
  • Are there any specific types of tile or tile colors or features I want?
  • What is my budget for new tile installation services?
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What to Ask on the Phone
Ask Local Tile Companies Some Relevant Questions About Your Tile Work

That first phone call can provide you with valuable information about the tile contracting company you are considering. It is a cheap and easy way to discover professional tile contractors who may fit your goals, and who may be trustworthy and dependable.

You may want to interview several tile installation companies over the phone before you decide who to hire to lay your new tile....

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That first phone call can provide you with valuable information about the tile contracting company you are considering. It is a cheap and easy way to discover professional tile contractors who may fit your goals, and who may be trustworthy and dependable.

You may want to interview several tile installation companies over the phone before you decide who to hire to lay your new tile.

Remember, Diamond Certified tile contractors have already been rated highest in quality and are backed by the Diamond Certified Guarantee.

Tile contractors in Santa Clara County are often busy out on the job, including those who serve areas such as San Jose, Sunnyvale, Palo Alto, Cupertino, Gilroy, Campbell and Santa Clara. So if no one answers the phone right away, leave a message with your name and your phone number including the area code.

Pay attention to how quickly the local tile companies return your call. That can be valuable information.  A professional tiling contractor should return your call within one full business day. If you have to wait too long for a reply, it may be a sign that the tile company you’re considering is too busy, short-staffed or can be hard to reach. Those are all items that can cause work delays, so choose carefully if the company you’ve contacted takes too long to return your call.

When you call local tile contractors, briefly explain your project and ask some of the following questions, as well as any others that pertain to your specific situation.

What experience do you have with the type of tile project I am doing? (Are you doing floors, showers, counters, walls, or another project? Do you have a specific type of tile material chosen?)

Do you travel to my area of Santa Clara County? Be sure to specify your location if you live in a smaller area such as Alviso, Permanente, Monte Sereno, Coyote, Blossom Valley, San Martin, Stanford, Monte Vista or New Almaden. This can add extra travel charges if your tiling company is traveling a long distance to your home.

  • Do you usually help clients decide and refine their tile options? How?
  • What certifications does your tile company have?
  • Can you provide me with a free onsite estimate for tile installation services?
  • Are you available during the time frame that I need this project finished?
  • Why should I hire your Santa Clara County tiling company for my tile installation project?
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What to Ask in Person
Question Local Tile Companies in Person

If things went well in your phone conversations, invite a few of the best tile contractors visit your home or business to see the project site firsthand.

No good tiling contractor can give you an accurate bid without viewing your home or business in detail. In fact, many tile contractors provide this service free of charge. This will give them a chance to accurately assess the current state of the room and see any items that will cause the job to be more complicated or expensive than expected. This on-site estimate protects their interests and yours....

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If things went well in your phone conversations, invite a few of the best tile contractors visit your home or business to see the project site firsthand.

No good tiling contractor can give you an accurate bid without viewing your home or business in detail. In fact, many tile contractors provide this service free of charge. This will give them a chance to accurately assess the current state of the room and see any items that will cause the job to be more complicated or expensive than expected. This on-site estimate protects their interests and yours.

Some questions to ask in person include these:

  • Who will be doing the doing the new tile installation? You, your employees, or other tile contractors?
  • If you hire subcontractors, are they covered under your insurance plan or do I need to verify insurance and licensing separately?
  • How many people would be visiting my property during the tile installation?
  • What process do you use to select and train employees?
  • Should I be present during the tile setting? Or can I leave my home or business in your care for the duration of the project?
  • How long can I expect this tile installation to last? What start and finish dates can you propose?
  • How long does a tiling project like this one usually take you?
  • Do you charge extra travel fees for driving to my home or business location?
  • What kind of mess can I expect during the tiling process, and where on my property can I expect it?
  • How will you protect my home and property from unnecessary dust, damage or construction debris?
  • Will I be able to live in my home while you are completing the project? If so, which areas will be off-limits to me and when?
  • Now that you have seen my property and heard about my plans, what suggestions do you have for me?
  • Does your price estimate include materials or do I pay for those separately?
  • How sure are you of the quoted price? Have you factored in for extra time or broken tiles, etc? (If not, you may want to ask for an adjusted estimate that includes a worst-case scenario or extra line item for average unexpected expenses?
  • When can you start?
  • Will you leave my job mid-way through to work on other jobs? If so, will this delay the finish time of my job?
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What to Ask References
Interview References of Santa Clara County Tile Contractors and Tile Setters

It’s best to choose Diamond Certified home tiling companies because all certified companies have passed an in-depth ratings process that most other tile contractors can’t pass. If you want quality from a tile setter in Santa Clara County and the greater Bay Area, you can have confidence choosing a Diamond Certified company.

If you have found one or more local tile contractors who fit your needs, there is another smart step that may help you make your final decision....

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It’s best to choose Diamond Certified home tiling companies because all certified companies have passed an in-depth ratings process that most other tile contractors can’t pass. If you want quality from a tile setter in Santa Clara County and the greater Bay Area, you can have confidence choosing a Diamond Certified company.

If you have found one or more local tile contractors who fit your needs, there is another smart step that may help you make your final decision.

Ask the Santa Clara County tile contractors you’re considering for a list of references from their recent work.

After all, who better to testify what it is like to work with the tile contractor under consideration than someone who has worked with them in a similar capacity as you’re planning?

Of course each person has different needs, so some of the opinions and accounts you hear may not be applicable to you or may not take into account your expectations. But by listening carefully, you might uncover a red flag or a hidden jewel of data that helps you make a final decision on the best Santa Clara County tile company for you.

  • Were you satisfied with the work provided by this tile contractor?
  • Did the tile setters complete the work within the timeline that they originally told you?
  • Was the project over or under budget?
  • If the project was over budget, why? Could anything have been done to prevent the unexpected expenses?
  • Did this Santa Clara County tile contractor help you create a tiled room as good as better than you had originally imagined?
  • What was the best thing about hiring this tile contractor?
  • What was the worst thing about hiring this Santa Clara County tile contractor?
  • Were you comfortable with the tile company employees who worked on your project?
  • Did you feel like this company provided you with professional tile service?
  • Would you recommend this tile contractor to friends or family members? Why or why not?
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Review Your Options
Consider Your Options for New Home Tile Installation

By now, you should have a lot of quality information to work with. The great thing about contacting Diamond Certified tile contractors in your area, is that the most common concerns—those dealing with licensing, insurance and customer satisfaction—have already been eliminated.

American Ratings Corporation has already screened each local tiling contractor stringently for up-to-date qualifications. These contractors have an excellent track record, as well as current certifications to legally complete your project....

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By now, you should have a lot of quality information to work with. The great thing about contacting Diamond Certified tile contractors in your area, is that the most common concerns—those dealing with licensing, insurance and customer satisfaction—have already been eliminated.

American Ratings Corporation has already screened each local tiling contractor stringently for up-to-date qualifications. These contractors have an excellent track record, as well as current certifications to legally complete your project.

In the rare case of a problem, your tile project will be backed by the Diamond Certified Guarantee.

The only thing you need to decide now is which local tiling contractor best aligns with your needs.

Take a look at the notes you’ve taken while speaking with the contractor on the phone, and at the visit to your property, as well as comments from the references provided. A decision shouldn’t be hard to make. Take that step forward and choose your local tile contractor.

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How to Work With
Benefit from Your Contract with Santa Clara County Tile Companies

During any tile installation process, it is important to work with your tile contractor as your partner. The tile contractor needs your input, and you need their expertise. Be very clear about your vision for the project....

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During any tile installation process, it is important to work with your tile contractor as your partner. The tile contractor needs your input, and you need their expertise. Be very clear about your vision for the project.

If you are having a countertop installed, be sure to discuss whether you want a tile backsplash installed as well, and what kind of detail you’ve imagined for the finished project. If a certain type of specialty tile, like Italian tile or pebble tile interests you, let your contractor know right away. They can discuss with you the pro’s and con’s of each type of tile in your particular environment.

Collect samples to show your Santa Clara County tiling contractors – be they magazine photos, or sample tiles from your local hardware store. Certain types of embellishments could be difficult to install, so discuss that all before the project gets underway.

You may also ask if your chosen tile contractor typically works with, or recommends a specific brand of tile. If so, which brand is it? And why do they recommend that brand? they should be able to answer your questions and prove to you that they have your best interests in mind.

Once you know what kind of tile you’ll be working with, you should confirm the state of the property before the tile installation begins. Ask your tile contractor if they will do demolition of the existing area, of if you need to handle that another way.

Also, will the local tile contractor you’re considering complete the basics, like installing drywall, greenboard or hardybacker in the space before they begin placing tile? Will they be able to provide all the finishing services you require after the new tile installation? Or will you need to hire another company to do these parts of the job?

This is important because it can impact your happiness with the finished job, as well as your bottom line and schedule. Be sure you have a clear answer before you move forward by signing the contract.

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Be a Good Customer
Simple Steps You Can Take to Be a Good Tile Contractor Customer

Just as you want to be treated with respect by any contractor you hire, Santa Clara County tile contractors hope for a pleasant experience when they come to work each day.

Remember – your home is also your contractor’s workplace, if only for a few days. A good contractor will be very conscientious of your comfort and privacy.

The following tips will help you be the kind of customer that encourages local tile layers in Santa Clara and the surrounding areas to excel at their job and provide good customer service....

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Just as you want to be treated with respect by any contractor you hire, Santa Clara County tile contractors hope for a pleasant experience when they come to work each day.

Remember – your home is also your contractor’s workplace, if only for a few days. A good contractor will be very conscientious of your comfort and privacy.

The following tips will help you be the kind of customer that encourages local tile layers in Santa Clara and the surrounding areas to excel at their job and provide good customer service.

  • Be sure to arrive promptly for appointments or meetings with your Santa Clara County tile contractor.
  • Provide your Santa Clara County tile contractor with all the contact information he will need, including the address of your property, and your daytime phone numbers, as well as anyone else he might need to contact such as a family member, additional contractor or insurance agent.
  • Consider how the contractor and his team will access your property during the project. Make sure that someone will be there to let them in every time they come and go, or make sure that they have keys or codes to every necessary gate and door.
  • If you are purchasing materials for the tiling project, have them ready and available. Many tile contractors are willing to purchase materials for you, which is one less step to worry about.
  • Communicate your ideas and wishes clearly. Don’t make your tile contractor guess what it is you want.
  • Once you have communicated your wishes, trust your tile contractor to carry the job through to completion in excellence.
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Check the Work
Review the Finished Tile Installation

If you are available during the tile installation process, your Santa Clara County tile contractor should be willing to show you the progress at different points throughout the job.

Ask all the questions you need, and assure that your tiling installation and repairs are progressing in the right direction. Observe carefully what is happening, and prevent any misunderstandings from causing a problem later on. The best tile contractors in Santa Clara County should also have an excellent track record for quality work and ideal customer service, which should simplify the job....

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If you are available during the tile installation process, your Santa Clara County tile contractor should be willing to show you the progress at different points throughout the job.

Ask all the questions you need, and assure that your tiling installation and repairs are progressing in the right direction. Observe carefully what is happening, and prevent any misunderstandings from causing a problem later on. The best tile contractors in Santa Clara County should also have an excellent track record for quality work and ideal customer service, which should simplify the job.

After completion of your new tile floor, tile shower enclosure, tile countertop with backsplash, or other project, there will be time for a final inspection. Take a moment to enjoy your beautiful new tile addition.

If there are any final comments or adjustments, now is the time to discuss them. Your Santa Clara County tile contractor wants you to be pleased with the finished product.

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Written Warranties
Ask for All Guarantees In Writing from Local Tile Installers

Many tile companies in San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Piedmont, San Lorenzo or Palo Alto offer warranties on their tile work. But these warranties can differ widely.

It’s up to you to understand the warranty you’re offered and what it covers. Pay special attention to the following:...

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Many tile companies in San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Piedmont, San Lorenzo or Palo Alto offer warranties on their tile work. But these warranties can differ widely.

It’s up to you to understand the warranty you’re offered and what it covers. Pay special attention to the following:

  • Does the warranty cover materials including tile, or just labor?
  • Are there certain items that are exceptions to the warranty?
  • How long does the warranty last on the new tile installation?
  • Is there an additional cost for the warranty, or can you purchase an extended warranty for additional coverage?
  • Does the warranty name the tile contractor as the responsible party? Or the manufacturer? How will you know which one is at fault or responsible for any problems or claims?

Whatever the details of the new tile installation warranty, make sure that you get a copy of it, and file it in a safe place. Also, make sure you know who to contact, and how to contact them if there is ever a need for you to make a warranty claim.

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Top 10 Requests
Popular Tile Services in Santa Clara County

Subway Tile
There are very basic, creative ways to use simple subway tiles to complete your signature effect. Subway tiles are the traditional white, glazed ceramic tiles found on the walls of New York City subway stations in the early 1900s. Most are three inches by six inches, and laid in an offsetting pattern. However, almost any rectangular tile can be referred to as Subway Tile....

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Subway Tile
There are very basic, creative ways to use simple subway tiles to complete your signature effect. Subway tiles are the traditional white, glazed ceramic tiles found on the walls of New York City subway stations in the early 1900s. Most are three inches by six inches, and laid in an offsetting pattern. However, almost any rectangular tile can be referred to as Subway Tile.

Granite Tile
Beautiful granite tile is always a high class option for your home or office. The distinct look and classy polished feel of granite set your space a step above the rest. Many opt for granite in high-impact areas like entryways, showcase rooms, and open kitchens. You’ll definitely want a qualified contractor to complete your granite work, and give this luxury-worthy substance the quality setting and careful design that it deserves.

Tile Backsplash Installation
A backsplash is an area of tile about a sink or countertop that lines the wall to protect that vulnerable area from splashing liquids or other matter. Apart from adding a very practical benefit, a quality tile backsplash can provide an amazing transformation to the look and feel of your room. The huge variety of tile patterns and textures is nearly unlimited. Mosiac tiles and specialty designs are often used in backsplash designs.

In particular the spaces above a kitchen stove, sink or bathtub are wonderful areas to feature an artful tile design. Ask your Santa Clara County tile installers for suggestions to add a special touch to your room.

Glass Tile Installation
Glass tiles can be large or small, tinted, opaque, iridescent, smooth or rough. Some glass tiles available from Santa Clara County tile setters are even formed from recycled glass. Glass tile provides an unmistakeable and unique look with depth. Glass tile can add something special to your design, be it a tile walkway, a special border accent, a backsplash, an entire room, or a tiled swimming pool.

Tile Mosiacs/Tile Designs
Good tile contractors in San Jose, Santa Clara, Livermore, Sunnyvale, Mountain View, Milpitas or your area can provide a professional opinion, a variety of inspirational examples, and the quality expertise you can count on to create an exceptional tile design in your home or work environment.

Tile designs incorporate the ambience you choose for your area by utilizing the perfect combination of color, texture, placement and artistry. A tile mosaic may be premade and placed by an expert tile craftsman, or could be something formed specifically for you by a talented tile artist.

Shower Tile Installation in Santa Clara County
A tiled shower enclosure is the way to go. Tile is durable and water proof, but in addition allows you to choose a distinguished look for this important space. Tile in the bathroom can include floors, countertops, room dividers, walls, shower walls or any other surface.

Local tile contractors who care about customer satisfaction will help you choose shower floor tiles with an appropriate amount of grip to prevent falls. They can also build in custom shelves, grips, soap dishes, etc. to suit your needs

Tile Kitchen
Installing tile in your kitchen is an obvious choice. What better surface to beautify your home while protecting surfaces from the wear and tear of a moist environment with fluctuating temperatures? Quality tile will repel moisture, keeping spills easy to clean, as well as protecting from steam condensation. Classic tile installations for Santa Clara County kitchens includes tile floors, tile counters, tile backsplash, and tiled kitchen islands. Tile is the perfect solution, easily personalized for any kitchen environment.

Install Outdoor Tile
Tile is also a great medium for outdoor landscaping projects. Beautiful Santa Clara County has many gorgeous examples of using tile to beautify an outdoor space, and increase its utility. Tile walkways, stepping stones, trails, bench blocks, fountains, pools, and patios are all excellent examples of how tile can create something wonderful outside.

New Tile Flooring Installation in Santa Clara County
Tile floors are long-lasting, attractive and easy to clean. It is no wonder that tile flooring is one of the top requested tile installation projects. Tile is especially popular for hallways, entryways, bathroom and kitchen floors. When choosing tile for flooring you’ll need to consider how much traffic might pass through that area. Porcelain and ceramic tile manufacturers rate tile from Class 1 to Class 5 for durability. Class five is the most resilient tile. Natural stone tiles do not come with this rating system.

Another factor to consider with flooring is how slippery it might be – particularly in areas with lots of moisture. In general, it is best to choose a matte tile over glossy for flooring in bathrooms, kitchen and entryways. However, ultra-smooth tiles such as marble are often chosen for flooring despite the danger of slipping. Your Santa Clara County tile contractor can assist you with such decisions if you like.

Tile Countertops
Tile provides an affordable, durable hard surface for kitchen, bathroom or workroom countertops. It is also easily molded into the perfect shape for irregular islands or specialty additions. Use a diamond certified tile contractor to help you create a totally unique look that works perfectly.

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If Things Go Wrong
Avoid Trouble with Local Santa Clara County Tile Contractors

Any tile installation job with a carefully chosen tile contractor in Santa Clara County is likely to go smoothly. However if you do have an issue, the best way to start is to speak directly with the owner of the tile company. They often want to make the customer happy, and are likely to take seriously any complaints or questions you may have....

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Any tile installation job with a carefully chosen tile contractor in Santa Clara County is likely to go smoothly. However if you do have an issue, the best way to start is to speak directly with the owner of the tile company. They often want to make the customer happy, and are likely to take seriously any complaints or questions you may have.

Remember to reference the notes you took throughout the process, as well as any written estimates and summaries of the work to be done. If there is a physical issue with the quality of the tiling or the tile installation services, snap a few photos to show exactly where the problem is.

Most local tiling contractors are eager to right any wrong that might have occurred. However, remember: you are legally allowed to withhold payment until the dispute is resolved.

You Are Protected by the Diamond Certified Performance Guarantee.          
Diamond Certified tile contractors in Santa Clara County are backed by the Diamond Certified Performance Guarantee. Only tile contractors who have proved their quality work and superior customer service qualify for Diamond Certified.

If the local tile installation company you’ve hired is Diamond Certified and you can’t resolve the issue by talking with the tile company owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

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Glossary of Terms
Glossary of Home Tiling Services Terms
Photo: Peterson Tile (2013)

acid wash tile
Treatment to the face of a stone to achieve a distressed texture or finish.

adhesive
Tile adhesive is an adhesive substance used to bond tile to a surface.

backsplash
The wall area located between the countertop and upper cabinets is known as a backsplash. Backsplashes in kitchens and bathrooms are often made of tile or decorative tile sheets to prevent water from damaging the wall....

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acid wash tile
Treatment to the face of a stone to achieve a distressed texture or finish.

adhesive
Tile adhesive is an adhesive substance used to bond tile to a surface.

backsplash
The wall area located between the countertop and upper cabinets is known as a backsplash. Backsplashes in kitchens and bathrooms are often made of tile or decorative tile sheets to prevent water from damaging the wall.

blending
The proper positioning of adjacent floor slabs, or tiles, by their predominant color.

border
A strip of tile with contrasting design, texture or color is known as a border.

brushed finish
A specialty finish from treating the stone surface with a coarse wire rotary brush.

bullnose
A trim tile with a convex radius or finished edge on one side.

buttering
Slathering a bond coat of thinset to the back of a tile immediately before the tile is installed. Helps ensure a level surface.

caulk
A soft, water resistant material used for sealing.

cove
A trim connecting tile with one edge a concave radius. 

cure
The time period for adhesive to set fully (or cure) is known as the cure-time

decorative tile
Decorative tiles are any tile with decorations or designs on the surface.

epoxy adhesive
Epoxy tile adhesive is a two part adhesive system used for bonding ceramic tile or stone to backing material.

epoxy grout
Epoxy grout is a two–part grout system used to fill joints between tiles. Stain and chemical resistant epoxy grout is a popular choice.

field tile
Field tile is the primary type of tile used to cover a wall or floor.

floating
A popular method of aligning mortar using a straightedge is known as ‘floating’.

floor tile
Floor tiles are a tiles of any material durable enough to withstand traffic, pressure and abrasion.

frost resistant tile
Vitreous tile that absorbs .5% to 3% is considered frost-resistant tile.

frost proof tile
Frost proof tile is tile that is impervious to water or that absorbs 0% to 0.5%.  This type of tile is recommended for outdoor use in areas where the temperature ever falls near or below freezing.

grout
Tile grout is a material used to fill the joints between tiles. It may be made of silica sand, cement and a chemical mix. Tile grout is available in many colors.

glazed tile
Glazed tiles are those with a finish of gaseous ceramic materials fused to the surface of the tile.

granite tiles
Granite tiles are made of granite, a very durable natural stone that is more dense than marble. Granite tiles are available in polished, honed or flamed (rough) surfaces and are ideal for indoor or outdoor use

impervious tile
Impervious tile has a water absorption of 0.5% or less and is therefore considered impervious to water.

limestone tiles
Limestone is a sedimentary stone that can have fossils or shells embedded in it. Limestone tiles are softer than other types of natural stone tiles and usually have a matte finish. 

listello
A decorative tile border, primarily for walls.

marble tiles
Marble tiles are made of marble, a natural stone product with a distinctive polished shine. Marble tiles add a rich, luxurious look to any room.

mastic
Tile mastic is a ready to use organic glue used for holding tiles in place.

monocottura
This is a method of producing tile by a single firing in which the tile body and glazes are fired in kilns at temperatures over 2000 degrees.

mosaics
Tile designs mounted on mesh and cemented in place are known as mosaics. Many shapes and designs available with any type of tile including glass, ceramic, metal, porcelain and stone.

mud
“Mud” is the slang term referring to thick mortar made of sand and cement.

porcelain tile
Porcelain tiles are harder and more durable than ceramic tile due to the ingredients and higher firing temperature. Porcelain tiles have very low water absorption and are quite stain resistant.

sealer
Tile sealant is applied to prevent the absorption of liquids into tiles. Sealant is used with porous materials like quarry tile, grout, and natural stone. Sealer is not necessary for glazed ceramic tile.

slate
Slate tiles are made of a natural material with colors ranging from grey to purple to black. Slate tiles are popular for use outside and inside.

spacers
Tile spacers are small plastic pieces that are used in installation to evenly separate tile. Tile spacers are manufactured in various thicknesses and shapes to accommodate different tile designs.

substrate
Substrate is the underlayment for the ceramic tile installation. Different types of tiles require various substrates to support the tile body.

thin–set
The bond coat in a thin bed installation is known as ‘thin-set’. It is made of sand, cement and usually a latex additive.

travertine
Similar in composition to limestone but with holes created by hot springs, travertine is a popular type of natural stone tile.  Travertine tile colors include beige, red, yellow and brown, with some variation from piece to piece.

tumbled tiles
Tumbled tiles are created with a specialty finish. This finish is created with a tumbling machine or acid, which wears down the natural surface of stone tiles for a unique appearance.

vitreous tile
Vitreous tile has water absorption of more than 0.5%, but not more than 3%.

wall tile
Glazed tile with a body suitable for interior use is often called ‘wall tile’. Not expected to withstand excessive impact or be subject to freezing/thawing conditions, wall tile is also not is not appropriate for use on a floor.

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Frequently Asked Questions
FAQ for Tile Contractors and Tile Installers

Q: Why should I choose a Diamond Certified Tile Contractor?
A: Diamond Certified tile contractors are backed by the Diamond Certified Performance Guarantee. Only local tile contractors who have proved their quality work and superior customer service through an in-depth rating process earn Diamond Certified....

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Q: Why should I choose a Diamond Certified Tile Contractor?
A: Diamond Certified tile contractors are backed by the Diamond Certified Performance Guarantee. Only local tile contractors who have proved their quality work and superior customer service through an in-depth rating process earn Diamond Certified.

Q: What rights to I have as a customer of a Diamond Certified tile contractor?
A:Customers of Diamond Certified tile contractors have the right to receive a written estimate of services before the project begins. The Diamond Certified Guarantee ensures that all aspects of the original contract be met, as well as complete customer satisfaction. The work is already done for you to hand pick the best of the best contractors who have a well deserved reputation for excellence and customer service. If anything goes awry, American Ratings Corporation is there to back up the work to your satisfaction.

Q: Is it really important to choose a certified contractor to complete my tile project?
A: Tile installation is a labor intensive process. Once it is completed, it is a semi-permanent renovation that will add value to your home or property. Fixing a bad tile job usually requires everything to be torn out and completely redone. So you want your tile work done right the first time. Hiring an unlicensed contractor, or an unknown tile guy means you have no legal way to ensure that any mistakes will be remedied should they occur. It could be an expensive lesson.

Q: How long will my tile installation take to complete?
A: The time it takes to complete your tile installation project depends upon several factors including the size of the area to tile, if it is ready to begin working, and what kind of materials and designs you will include. Adding decorative designs or special features will take longer than just covering the surface with a single color tile. In general, tile jobs take from a couple days to a couple of weeks depending on the scope of work and availability of the contractor’s crew. Be sure to ask your tile company representative for an estimate of work completion before they begin. You can request to make this timeline part of your written contract.

Q: How will tiling my property affect the value of my property?
A: A quality tile job can make a huge positive difference in the value of your home on the resale market. Home buyers notoriously prefer upgraded kitchens in particular. A special feature like a beautiful fountain in a tiled patio, artfully tiled pool area, or a uniquely tiled bathroom may be just the feature that captures the heart, and the pocketbook of your buyer. Tile is more durable, and more customizable than many other common surface covers like linoleum, vinyl or formica. Tile installation is as much an art as a trade. The right artist can work a miracle in your home.

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Consumer Agencies
Consumer Agencies & Associations for Tile Setting Services

The following links will take you to industry sites and consumer associations with even more information about choosing a tile contractor and tile setting professional.

Tile Council of North America (TCNA) (http://www.tileusa.com/)
Tile Contractor’s Association of America (TCAA) (http://www.tcaainc.org/)...

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The following links will take you to industry sites and consumer associations with even more information about choosing a tile contractor and tile setting professional.

Tile Council of North America (TCNA) (http://www.tileusa.com/)
Tile Contractor’s Association of America (TCAA) (http://www.tcaainc.org/)

National Tile Contractors Association (NTCA) (https://www.tile-assn.com/)
Ceramic Tile Institute of America (CTIA) ( http://www.ctioa.org/index.cfm?pi=MSU)
Tile Heritage Foundation (http://www.tileheritage.org)

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Industry Information
Santa Clara County Tile Contractors Information
Popular Tile Brands Used by Tile ContractorsTypes of Tiling Services Available in Santa Clara County Cities Served Zip Codes Served
Ilva Tileceramic floor tileAlviso
Blossom Valley
Campbell
Coyote
Cupertino
East Palo Alto
Gilroy
Holy City
Los Altos
Los Altos Hills
Los Gatos
Milpitas
Monte Sereno
Monte Vista
Morgan Hill
Mountain View
Mt Hamilton
New Almaden
Palo Alto
Permanente
Redwood Estates
San Jose
San Martin
Santa Clara
Saratoga
Stanford
Sunnyvale
94022
94023
94024
94035
94039
94040
94041
94042
94043
94085
94086
94087
94088
94089
94301
94302
94303
94304
94305
94306
94309
95002
95008
95009
95011
95013
95014
95015
95020
95021
95026
95030
95031
95032
95035
95036
95037
95038
95042
95044
95046
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95051
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95054
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95056
95070
95071
95101
95103
95106
95108
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Marazzi Tileceramic tiles
Orchid Ceramics Tiletravertine tile floors
Riello Ceramic Tilevinyl tile
Granite Solution Tiletile laying
Roca Tiletile repair
Avaire Tileporcelain tiles
Armstrong Tilewood tile
Interceramic Tilewall tile installation
Daltilegranite tile
Shaw Tileporcelain tile
Wanke Cascade Tileslate tile
Portland Direct Tile & Stonetile floor installation
Mohawk Ceramic Tileoutdoor tile
Thompson Tiletile art installation
Florim USAtile countertop
Imola Tiledecorative tile
Laufen Tilemetal tiles
Incepa Tiletile cutting
Efesus Stone TileItalian tile installation
Pietra Naturale Tilepebble tile installation
Serenissima Group Tilemosaic tiles
United States Ceramic Tiletile installation
Keraben Tilebathroom tile installation
Mirage Tiletile backsplash installation
Eco Ceramica Tilemarble tile
Florida Tileshower tile installation
American Olean Tilekitchen tile
 tile design