Everything in your home depends on the integrity of your roof. If your roof leaks or needs roofing repairs, rain damage and seeping water can ruin your belongings and cause underlying problems, like water damage and mold.
But the integrity of your roof depends on the quality of the Santa Clara County roofing company you choose. That's why it's important to hire roofers who are true professionals. Expert roofing contractors have the necessary skill and experience when it comes to installing new roofs and repairing existing roofs, and they can offer a better overall value. Researching your options will help you find a high-quality roofing company in Santa Clara County, including those in the major cities of San Jose, Sunnyvale, Santa Clara, Milpitas and Mountain View, as well as in the smaller towns and West County to complete your project.
Know What You Want from Your Santa Clara County Roofing Company
Before you start your search, know whether you need roof repairs or want to have your existing roof replaced. Once you've narrowed down the reroofing and roof repair services you need, don't overlook the importance of aesthetics. Today there are many choices in roofing materials, including slate roofs, rubber roofing, asphalt shingles, metal roofing, concrete roof tiles and wood shingle and wood shake roofs.
It's wise to match the project to a qualified roofer. Some local roofing companies in the larger Santa Clara County cities such as San Jose, Sunnyvale, Mountain View, Milpitas and Santa Clara specialize in copper roofs and tin roofing, while others are able to install tile roofing and energy efficient roofing. Likewise, commercial and industrial roofing is a specialty. If you need a new roof for your commercial building, be sure the roofing contractor you're considering is skilled at installing commercial roofs.
You should also be ready to discuss a timeline for the project and any expectations you have for the roofing work and the service you receive from the roofers. By being prepared, you're more likely to find the best roofing contractor for your job in Santa Clara County, including the cities of Palo Alto, Cupertino, Gilroy, Campbell, Morgan Hill and the smaller towns.
The Value of Researching Good Roofers in Santa Clara County
While it's best to choose a Diamond Certified company because they're rated Highest in Quality, that may not always be possible. If you're unable to choose a Diamond Certified roofing contractor in your area of Santa Clara County, you can improve your chances of hiring a good roofing company by checking out candidates on the Contractors State License Board website to ensure active license and workers' compensation insurance. Violations will also appear on their license record, so you'll know about recent infractions or serious customer grievances that have been processed by the state.
Then take time to verify roofing company credentials. Some local roofing contractors in the major Santa Clara County cities of Mountain View, Gilroy, Morgan Hill, Sunnyvale, San Jose and Milpitas have even earned certifications from roofing manufacturers as authorized roof system distributors and roofing installers who can simplify the entire reroofing and roof repair process for you.
Some roof repairs can be quick projects, but large jobs like roof installations and reroofing may take days or even weeks. So it's especially important to find a roofing company that has roofers who are dedicated to customer service and with whom you can work well. Professional qualities including promptness, friendliness and cleanliness are very important, especially because the roofers will be spending so much time working on your home.
Savvy consumers recognize that local roofing companies here in Santa Clara County are often their best option when hiring a roofer. That's because roofing contractors who live and work in the local area may be most likely to offer quick emergency roofing repairs and reliable service for roofing installation and reroofing.
Further Research on Good Roofing Contractors in These Major Santa Clara County Cities: San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy, Campbell and Morgan Hill
Now that you've done some initial research, talk with a few Santa Clara County roofers. If you live in one of the larger cities, including San Jose, Campbell, Sunnyvale, Mountain View, Santa Clara or Milpitas, you will find many good roofing companies to choose from. If you live outside these areas, keep in mind that many roofers are willing to travel to other parts of Santa Clara County.
When you interview the roofing companies, have a written list of questions and write down the answers. Remember, though, many roof contractors will not provide estimates over the phone without seeing the job first. However, don't feel obligated to set an appointment for an estimate if you weren't impressed with your initial contact with the roofers. If the local roofing company representatives you've talked with don't meet your expectations or can't answer your questions satisfactorily, feel free to end the conversation and move on to the next high-quality roofers on your list.
Only companies rated
Highest in Quality
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Roofing

Articles
- Hire the Best Roofers in Santa Clara County for New Roofing Installation and Reroofing
- Decide What Qualities You Want in a New Roof and A Good Roofing Contractor
- Thoroughly Interview Good Roofing Contractors in Santa Clara County
- Questions to Ask Santa Clara County Roofing Contractors in Person
- Ask Customers About Their Experiences with Local Roofers in Santa Clara County
- Making a Final Decision on The Best Roofing Contractor
- How to Get Roofing Repair Estimates You Can Trust from Santa Clara County Roofers
- Simplify the Job for Roofing Companies in Santa Clara County
- Check the Completed Roofing Work Against Your Roofing Agreement
- Get Written Guarantees from Santa Clara County Roofers
- Top Service Requests of Roofing Contractors in Santa Clara County
- The Diamond Certified Performance Guarantee
- Glossary of Roofing Terms
- Roofing Contractor FAQ
- Roofing Associations and Customer Agencies
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Santa Clara – Roofing
- The following companies have earned and maintained a Diamond Certified Rating
- The Certification Process
- Company Information
- Contact Information
- Areas Served | Services | Key Brands
Serving Santa Clara and San Mateo Counties
Services include composition roofing, wood shake, tar & gravel, tile roofing, roof repairs, side wall shingles and metacrylics. Brands include Monier,GAF and Westile... License 261091 | DCID6509617699Serving Santa Clara, San Mateo, San Benito and Santa Cruz Counties
Services include residential roofing, roof shingles, skylights, gutters and metal roofing. Brands include Steel Rock, Certainteed, GAF/ELK and Owens Corning... License 325131 | DCID4082667707Serving all of Northern California
Services include new roofs, re-roofing, emergency roof repairs, solar installation, commercial roofing and new construction roofing. Brands include Owens Corning and IB... License 452675 | DCID8007347662Serving most of Santa Clara County and Southern San Mateo Counties, from San Jose to Woodside/Atherton.
Services include single-family residential re-roofing and repairs, as well as installations of Solatubes, photovoltaic solar and whole house fans. Products offerings include lightweight tiles (concret and clay), wood shingle and shakes, as well as asphalt/fiberglass composition roofs. Brands represented are Bartile, Boral (formerly Monier and US Tile), Eaglelite, Teal, Cedar Plus, CertainTeed, GAF/ELK and Owens Corning. License 727599 |Serving all of San Mateo and Santa Clara counties including Daly City, Redwood City, S San Francisco, Sunnyvale, Mountain View, San Jose and Milpitas.
Services include reroofing, roofing repairs, wood shingle roofing, composition roof shingles, wood shake roofing and clay tiles. Brands include CertainTeed and GAF/ELK... License 800707 | DCID4082989399Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.
Services include new roofs, roof repairs, solar panels, roof inspections, gutters and integrated roofing & solar systems. Brands include Duro-Last... License 759091 | DCID8005700040Search Diamond Certified Companies
You are the customer. If your goal is to choose a roofing company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified roofing contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated roofing company and is unparalleled in its accuracy, rigor and usefulness:
1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.
2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.
3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.
4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.
Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.
More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.
Before you interview good roofing contractors over the phone or in person, think carefully about your project, the type of roof you want and what you're looking for in a roofing company. Some homeowners find it helpful to write down questions and keep a file of ideas and samples. This allows them to present clear expectations to the roofing contractors they interview.
Here are a few questions to get you started:
- Do I want a Diamond Certified roofing company in the Santa Clara area that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
- Do I need a new roof or roof repairs?
- What is my budget for roofing repairs and reroofing?
- Is there a specific roof color or roofing material I'm interested in?
- Are there any details that may make my roofing project more complicated or need to be taken into account during the planning (i.e. a steep roof, multiple dormers, a narrow driveway that may be a problem for supply trucks, a short timeframe in which I need my new roof or roof repairs completed)?
- What characteristics and qualities do I want in a Santa Clara County roofing contractor? This may include timeliness, reliable follow-up services, emergency roofing repair services, good communication skills, etc.
If you have a list of prepared questions to ask the roofing contractors you interview, you'll get better results. Having prewritten questions will keep you on track and will make sure you ask the questions that are most pertinent to the success of your job. Write down the roof contractors' answers and note their tone and the general feeling you get from your time with them. This will help you narrow down your choices and pinpoint the best local roofer in Santa Clara County for you.
Questions to ask Local Roofers on the Phone
- Has your roof installation company earned and maintained a Diamond Certified rating?
- Are you a licensed roofing contractor?
- What is your state contractor license number?
- Do you have active liability and workers' compensation insurance? Are all of the workers you employ covered by this insurance?
- What is your specific experience with new roofing installations and roof repairs in Santa Clara County?
- I live in _____ (San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Gilroy, West County, etc.). Do you charge for roofing estimates?
- Will my project require a permit? If so, will you get the permits for me? (Beware of contractors who ask you to take out permits. This may be a sign they're not licensed contractors.)
- Do you have your own roof installation crew, or do you subcontract roof installations here in Santa Clara County?
- Are you personally on site during the roofing process? If not, who is in charge of the roofing crews?
- Is there a specific roof brand and type you recommend (GAF-ELK Roofing, CertainTeed Roofing, Owens Corning, Monier LifeTile Roofing, IB Roof Systems, etc)? Why?
- How long has the manufacturer been making the roof shingles or roofing systems you install? (A lifetime warranty is worthless if the manufacturer goes out of business.)
- Are you authorized by the manufacturer to install new roofs (such as an Atlas Roofing Certified Installer, Certified Duro-Last Roofing Installer or Certified Georgia-Pacific Roofing Installer)? Remember: Installation by unapproved roof contractors could void your manufacturer's warranty.
- What guarantees and warranties do you offer on your new roofs and roof repairs? (In addition to the warranty on the windows.)
- How long have you been a roofing contractor in Santa Clara County?
- How much time will the job take, from ordering the new roof tiles or shingles to completion of installation?
- Will I be able to stay in my home during the roofing installation?
- Is the new roof energy efficient? Will it reduce my electric bills?
- Do you have any recent projects in my area of Santa Clara County where I can see how the roof installations look from the street?
- Do you have customer references I can call?
- How would I handle future service issues? Are you responsible for warranty work if there's ever a problem with my new roof or reroofing?
- What can I do to make the roof installation process easier?
It's best to choose a Diamond Certified roofer because all certified companies have passed an in-depth ratings process that most other companies can't pass. If you want quality from a roofer in Santa Clara County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you'll never be fooled by fake reviews. That's because all research is performed in live telephone interviews of actual customers.
If you do call references on your own, specifically ask for a list of the company's 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.
The following are some questions to ask roofing company references:
- Were you satisfied with the roof installation and the customer service from _(roofing company name)_?
- What was the type and scope of job they did for you (reroofing/roof replacement, roof repair, roof weatherproofing, roof leak repairs, etc.)?
- Did the Santa Clara County roof contractor you hired complete the work on time?
- Did the contractor keep you up-to-date on the status of the project?
- Were there unexpected costs? If so, what were they for and were they avoidable?
- If you live in a smaller town, did the roofers charge extra to travel to your home?
- Did the roofing company employees show up on time?
- Did the employees clean up after finishing the window installation?
- If you need a new roof or roof repairs in the future, would you use this roofing contractor again?
- Would you recommend them to friends or family?
- Can I visit your home to see the completed roof installation or roof repairs?
Your choice of roofing contractor determines the value of your new roof and can impact the resale value of your home. So before deciding on the best roofers in Santa Clara County for your roofing job, it's important to consider the following questions:
- Can the roofing contractors meet your needs in terms of scheduling, products and installation preferences?
- Are the Santa Clara County roofers knowledgeable on the products they sell and install?
- Can the roofing company liaison tell you which roofing services and roof products best suit your needs and why (i.e. roof leak repairs, roof panel replacement, aluminum roofing, corrugated roofing, membrane roofing products, ceramic tile roofing, wood roof shingles, etc.)?
- Is the roofing installation company sensitive to your budget? Can they offer various products that fit your resources? Most contractors will give you bids for good, better and best options that include choices of products, design and aesthetics, prices, brand names/manufacturers and roofing services.
- Do the roof contractors in Santa Clara County offer warranties in the event of a product failure or installation error? Will they put these guarantees in writing?
You may also want to examine your own expectations for your new roof, realizing that not all may be possible. For instance, when having a new roof installed, it may not be reasonable to expect an uninterrupted schedule or a quiet worksite. So talk with your roofing contractor about what you can reasonably expect while the roofers are working on your home. You are more likely to be satisfied with the completed product and the work while it's in progress if you go into the job with fair expectations.
View/PrintThe best roofing contractors in Santa Clara County, including those in the larger cities of Milpitas, Campbell, Sunnyvale, San Jose, Santa Clara and Mountain View and even some in the smaller towns, can be selective about which roofing jobs they take. That's because not every roofing company is able to handle every kind of roofing repairs or roof installation job. So it's important to look for the high-quality roofing contractors that have the skills and ability to do the roofing work you're looking for.
Once you're narrowed down your choices by interviewing roofers, meet in person with the roofing estimator at your home for an on-site estimate. Discuss what you are looking for in your new roof or roofing repairs, and listen to their suggestions of materials and styles.
You may want to get several estimates, but limit it to a small number provided by the best roof contractor candidates. Roofers appreciate knowing that you're looking for good service and fair prices rather than the lowest-cost roofing you can find. This will also improve your chances of finding a quality roofer who really understands their trade and provides the best quality workmanship on roofing installation and roof repairs.
Get a Detailed Roofing Contract from Your Santa Clara County Roofer
Now that you've found the roofing contractor that's best for you, it's the perfect time to ask for a written contract that outlines the details of your roofing job. The contract should include the cost of the job, details about the materials to be used and installation information, such as the projected start and end dates.
Read the entire contract and be sure you understand all the terms and limitations before you sign. Once you've signed a contract with a Santa Clara County roofing company, you have committed to abide by the information within the contract, so for your protection, never sign a blank or incomplete estimate.
Remember, the contract is there to protect you and your roofing contractor. So it's advisable to write in any verbal agreements or special requests that you've confirmed with your Santa Clara County roofer. This includes any special agreements you've reached, such as reasonable expectations for the care of your home and yard during the roofing installation process.
Before the work has begun and while it's in progress, keep in mind ways you can make the job easier for your roofing contractors. While the Santa Clara County roofing contractors you've hired should be professionals who are able to deal with difficulties and unexpected situations during roof construction, you can take small steps to simplify the work. Not only will this create an atmosphere of cooperation and goodwill, but it can also save you money by preventing unnecessary delays and extra work.
Before the job starts, survey your property for any potential challenges that may make the job harder for the Santa Clara roofing contractors or that may add time to the job. This may include low hanging tree branches near the roofline, trees or shrubs that make it hard for the work trucks to enter your property or get close to the work site, or lawn furniture or ornaments that may be in the way of the roofing contractors. You may even want to plan a pre-work walk-through with the roofing company foreman to locate challenges they may see.
Keep children and pets away from the worksite. Not only is it unsafe for your loved ones to be near the construction site, it also can also add time to the job if the roofers need to be cautious to avoid injuring pets or children. If you have pets that use the yard near the roof construction area, take them out on a leash while the roof installation work is going on so that the roofers don't need to worry about closing gates behind them.
Ask your Santa Clara County roofing professional what you can do to simplify the job for them. In some cases, it may be easier for you to take care of tree trimming, roof cleaning or moving vehicles before the construction crews arrive and it may save you time and money in the long run.
Make sure your roofing company has contact information where they can reach you at all times, such as a cell phone or work phone number. This can limit costly delays if they need to reach you with updates, questions and authorizations for unforeseen situations.
How Can You Be a Good Roofing Company Customer?
It's the roofer's responsibility install quality roofing products using the best possible installation techniques. But you play a big part in the success of your new roof installation, too. Here are a few simple steps you can take to be a good customer when hiring a Santa Clara County roofing contractor.
- Be clear and upfront with the roofers. Let them know what you want from your new roof, the long-term outcome you're expecting and specific ways they can satisfy your expectations.
- Before you hire a roofing contractor in Santa Clara County, restate your expectations and goals, and reiterate to the roofing company representative your understanding of the agreement. Most problems with local roofers occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
- Ask your roofing contractor if you should call to check on the progress or if he will call you with updates.
- Be sure the roofing company service representative can reach you at all times while they're reroofing your home or completing your roofing repairs. The work will move along more smoothly if your roofer can reach you for any necessary updates, questions or work authorizations.
- When your contractor contacts you, return calls promptly to keep the roofing installation and repairs on schedule.
- Pay for the roofing work promptly.
Why would you want to be a good customer? Roofing contractors in Santa Clara County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.
View/PrintOnce your roof repairs or reroofing is completed, most good roofers in Santa Clara County will give you a written invoice that lists the completed work. This invoice may include:
- The name, business address and state license number of the roofing company.
- A detailed list of all work performed.
- An itemized list of roofing products and roof replacement parts used.
- The total cost for the roof repairs or total reroofing, including the amount due for labor.
- Written proof of all warrantees and guarantees provided by the roofing manufacturer and roofing installers.
To be sure that all the work lives up to your expectations and the agreed upon work order, ask your Santa Clara County roofing contractor to walk through the job with you and show you the repairs and reroofing installation. Check the completed work against the invoice. This is the time to ask any final questions about the completed work and any additional information on maintaining your new roof.
View/PrintBefore your roof contractor leaves the premises, ask for written proof of any warranties and guarantees they offer. Not all roofers back up their work. But if the roofer you've chosen does guarantee their work, they should give you the details in writing, including:
- The roofing company name and physical address.
- The work and products covered, including whether the roofing company will repair or replace the roofing products or give you a refund if you have a warranty claim.
- Your responsibility if you file a warranty claim, such as if you have to pay for labor when filing a claim or pay a prorated amount for repairs.
- The terms and limitations on your new roof warranties.
- If the roof warranty coverage is transferrable to the new owner if you sell your home.
- All exclusions must be in writing to be valid.
The top 10 requests for new roofs and roof replacements listed below are available in the larger Santa Clara County cities of Sunnyvale, Santa Clara, San Jose, Mountain View, Milpitas, Palo Alto, Gilroy, Cupertino, Morgan Hill and Campbell and all of the smaller towns. See the paragraphs below for the definition of each term.
Metal Roofing Installation
Metal roofing is a popular choice for its durability, flexibility and number of colors and styles. Once known as tin roofs, metal roofing is available as copper roofing, aluminum roofing, steel roofing, stainless steel roofing, corrugated roofing, standing seam metal roofing, metal shingle roofs and metal panel roofs. Metal roofing is weather resistant, lightweight and portable and is often used on residential buildings, commercial buildings and industrial buildings.
Steel Roof Installation
Steel roofs and stainless steel roofing is a good choice for harsh climates and as a design element for modern homes. Most steel roofs are installed as rolled roofing, standing seam roofs or metal shingles. Some steel shingles mimic the appearance of slate shingles, wood shingles and tile shingles with the strength and durability of steel roofing.
Roof Panel Installation
Whether made of corrugated metal or translucent fiberglass, roof panels are good choice for homes, greenhouses and patio covers. Metal roof paneling comes in a variety of colors and styles. Roof panel installation is often quick and attractive, and the lightweight panels are a good choice for commercial or residential roofing.
Roof Repairs in Santa Clara County
Common roof repairs in Santa Clara County including in the larger cities of Gilroy, San Jose, Sunnyvale, Mountain View, Santa Clara, Milpitas are required to fix improperly installed gutters, roof leaks, missing shingles, roof flashing leaks, skylight flashing, roof valley flashing, roof ridge vent damage, gutter problems and nail holes. Most roofing contractors in Santa Clara County provide emergency roof repairs and roof maintenance.
Roof Shingle Installation
Roof shingles, including those made by Owens Corning, CertainTeed, IKO, Tamco, Celotex and GAF-ELK roofing, are a roofing choice made of individual, overlapping roof shingles. Most are laid in rows with the top shingles overlapping the lower shingles. Roofing shingles are typically made of asphalt, but can be metal shingles, stone shingles, tile shingles or wood shingles. Roof shingles come in a variety of colors and styles.
Flat Roofing Repair & Installation
Unlike sloping roofs, flat roofs are horizontal or nearly horizontal to the building. They may be residential or commercial roofs, and are often made of tar and gravel, rubber roofing, membrane roofing or metal roofing. Many buildings incorporate flat roofing so that they can support HVAC systems, living roofs/green roofs and living areas on the roof surface.
New Roof Installations in Santa Clara County
New roof installations on new homes and existing structures are a complete replacement of existing roof structures. New roofs are recommended for existing homes that have leaky roofs that regular roof repairs won't fix. New roofs are installed by roofing contractors and may include tile roofs, rubber roofs, shingle roofs, wood shingle roofs and metal roofs.
Roof Replacement
Roof replacements are the removal and reroofing of an existing building. Roof replacement is an alternative to roof recovering, and is often called re-roofing or reroofing. Reroofing can change the shape or style of an existing roof, and may incorporate new roofing systems or roofing materials to update and add value to a home or building.
Rubber Roof Repair & Installation
Rubber roofing, often installed in rolled roofing form or liquid rubber roofing, is a specialized roofing cover for roof repairs or new roofing. Rubber roofs may be a good choice for roofs that leak or for flat roofs. Rubber roofs are often installed on commercial and industrial buildings, but are available as rubber roof shingles and recycled rubber roof tiles for residential homes.
Roofing Tile Installation
Clay tiles, solar roof tiles, slate roof tiles, concrete roof tiles, plastic tiles, cedar tiles and ceramic tiles are all popular roofing tile choices in Santa Clara County. They are long-wearing, unique and often sustainable roofing options. Roofing tiles are available in many styles, including flat tiles, imbrex and tegula tiles, Roman tiles, mission or barrel tiles, interlocking roof tiles, and interlocking pantiles.
Top 10 Roofing Brand Requests in Santa Clara County
The following roofing brands are some of the most popular roofing manufacturer products installed in Santa Clara County, including in the major cities of Palo Alto, Cupertino, Gilroy, San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Campbell and Morgan Hill.
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- Monier Roof Tiles
- Ondura Roofing
- CertainTeed Roofing
- Gerard Roofing
- Sika Sarnafil Roofing
- GAF Roofing
- Firestone Roofing
- Duro-Last/DuraLast Roofing
- Decra Roofing
- Galvalume Roofing
Diamond Certified roofing companies in Santa Clara County are backed by the Diamond Certified Performance Guarantee. If the roofing contractor you've hired is Diamond Certified and you can't resolve the issue by talking with the roofing company owner, contact the Diamond Certified mediation department at info@diamondcertified.org or call 800-738-1138.
Easy Ways to End Conflict with Santa Clara County Roofing Contractors
You've done your due diligence by carefully choosing a qualified roofer in Santa Clara County. But whether you're unhappy with the completed roofing work or there are communication problems, it's important to know how to best handle disagreements if problems or conflicts arise with your roofing company.
The easiest way to end conflict is to try to resolve the problem directly with the head roofer or the roofing company owner. Most local roofers are professionals who are proud of their company's reputation, so they try to keep customers happy. When talking with your roofer about problems, remember:
- Immediately discuss with your roofer any problems or disagreements. Don't wait until the roof repairs or re-roofing is done before voicing your concerns.
- Remain calm and rational.
- Sit down with the Santa Clara County roofing company representative and review together your contract for roof repairs or roofing installation.
- Document in writing and photographs any complaints or problems you're experiencing.
- Set a deadline for resolution of the situation. You may withhold payment until the dispute is resolved.
- If the response you get from your roofing contractor is less than satisfactory, consider hiring a local building inspector or roofing expert to assess the work.
- Fire the roofing contractors as your last option. This can lead to lawsuits and work delays, so only fire the roofers if you feel you have no other recourse.
- If you have serious problems with a local roofing contractor, you may file a complaint with the Contractors State License Board.
The roofing terms below will help you better understand the roofing construction and roofing repair process and will allow you to better communicate with your local roofing company.
aggregate roofing
Aggregate roofing is used as surfacing or ballasting for a roof system. Aggregate can be stone, rock, crushed stone, gravel, crushed lava rock or marble chips.
Also known as: aggregate shingles, built-up roof, built-up aggregate roof, roofing aggregates, aggregate rood systems
base flashing
Base flashing is the roof flashing that is created by the upturned
edges of a roof membrane. Base flashing is usually attached to or resting on the roof deck and directs water onto the roof.
Also known as: roof flashing, base flashing detail, composition base flashing, copper base flashing, concealed base flashing, exposed base flashing, metal flashing, lead base flashing
built-up roof
A built-up roof is constructed with several layers of felt and asphalt. Each layer is topped with hot tar or asphalt. The topmost layer is covered with mineral or rock.
Also known as: builtup roofing, BUR roofing, built-up roofing membranes, built-up roofing systems, asphalt built-up roofs, gravel and tar roofing
corrugated roofing
Corrugated roofing is generally sheet metal roofing that has been folded into ridges. Corrugated roof panels are easy to install and easy to maintain.
Also known as: corrugated roof panels, corrugated roofs, clear corrugated roofing, corrugated metal roofing, corrugated rub roof, corrugated fiberglass roofing, corrugated plastic roofing
counter flashing
Flashing attached to a vertical surface that prevents water from seeping into the roof is known as counter flashing. Counter flashing is often used to waterproof the roofing around chimneys and pipes.
Also known as: counterflashing, chimney counter flashing, counter flashing detail, roof flashing
eaves flashing
Eaves flashing is an additional layer of roofing material installed at the roof eaves to prevent water damage from rain seepage.
Also known as: roof flashing, dormer flashing, ice flashing, water damage flashing, ice dam flashing, eave flashing, roof eave flashing, roof ice dam barrier
EPDM roofing
EPDM roofing is a synthetic rubber roof product made of ethylene propylene diene monomer. EPDM roofing is primarily a commercial roof covering that can withstand weathering, abrasion and extreme temperatures.
Also known as: ethylene propylene diene monomer, EPDM rubber roofing, rubber roof, rubber roofing
fascia
Horizontal trim at the eaves that covers the rafter ends is called fascia. Roof fascia runs horizontally across the ends of the roof rafters to form the edge of the roof. Fascia is placed above the soffit and below the roofline.
Also known as: roofing fascia, roof fascia, fascia board, house fascia, fascia trim
flashing
Roof flashing, usually made of metal sheeting or roll roofing, is installed to prevent rainwater from leaking into a building around joints or vents, pipes, chimneys, walls, dormers and roof valleys. Most roof flashing is made of galvanized steel.
Also known as: roof vent flashing, flat roof flashing, lead roof flashing, corrugated roof flashing, roofing flashing, roof detail flashing, vent pipe flashing
gable
The upper part of a wall that comes to a point at the ridge of a sloping roof. The roof ends and walls create a V-shaped feature.
Also known as: gable roof, hip gable roof, gable roof dormer, dormer, cross gable roof, gambrel roof gable, reverse gable roof, gable roof style, gable roof truss
gable roof
Gable roofs are peaked, sloping roofs that form a gable at both ends.
Also known as: hip gable roof, gable roof dormer, dormer, cross gable roof, gambrel roof gable, reverse gable roof, gable roof style, gable roof truss
gambrel roof
Gambrel roofs have two sloping planes of different pitches on either side of the roof ridge. The lower plane of a gambrel roof has a steeper slope than the upper slope. Gambrel roofs have a gable at each end.
Also known as: gambrel angle roof, gambrel roof style
hip roof
A four-sided roof with sloping sides and ends is known as a hip roof.
Also known as: hipped roof, hip roof style, hipped roof style
interlocking shingles
Interlocking shingles are individual shingles that mechanically fasten together to provide stronger wind resistance.
Also known as: interlocked roofing, interlocking shingle systems, interlocking aluminum shingles, interlocking asphalt shingles, interlocking metal shingles, interlocking composite shingles, interlock shingles
laminated shingles
Strip shingles with more than one layer of tabs that create extra thickness are called laminated shingles.
Also known as: three-dimensional shingles, architectural shingles, laminated asphalt shingles, laminate shingles, laminated shingle, laminated roof shingles
mansard roof
A hip roof with two slopes on each side is referred to as a mansard roof. This type of roof contains two sloping planes with different pitches on each of the four sides. The lower sloping roof plane has such a steep pitch, it may appear vertical. Mansard roofs have no gables.
Also known as: French roof, straight mansard roof, flared mansard roof, double-slope roof
metal roofs
Metal roofs are found on commercial and residential buildings. Metal roofs are made from metal pieces, metal tiles or metal slabs. Metal roofs are resistant to weather and temperature changes and are known for their longevity.
Also known as: metal roofing, standing seam metal roofing, steel roofing, copper roofing, corrugated metal roofing, metal roofing panels, tin roof, metal roof shingles, metal fabrication roof, residential metal roofing, sheet metal roofing
overlay
Installing a new roof system over an existing roof without removing the existing roof is referred to as roof overlay. Roofing overlay is generally a more cost-effective way to install a new roof, since it doesn’t include costs of roof removal.
Also known as: roof recover, roof re-cover, vinyl roof overlay, metal roof overlay, roof-over
re-roofing
Constructing a roof on an existing building is referred to as re-roofing.
Also known as: reroofing, roof replacement, shingle replacement, residential re-roofing, reshingling, re-shingling, tear-off roof replacement
roll roofing
Roll roofing is a composition asphalt roofing and felt product manufactured in roll form. Roofing contractors install roll roofing by laying it in overlapping strips over the surface of the roof.
Also known as: rolled roofing, asphalt roll roofing, rubber roll roofing, rolled roof, smooth surface roll roofing, coated felt roofing
roof decking
Roof decking is thick lumber installed over the roof trusses and under the roof shingles or roof system. Roof deck provides the strength of the roof.
Also known as: roof deck, roof decking, tongue and groove roof decking, wood roof decking, metal roof decking, steel roof decking, roof decking tiles
roof vents
Roof vents provide air flow into a home’s attic or space beneath the roof. Roof vent caps are useful to keep debris and water out of the roof vents.
Also known as: attic vents, roofing vents, air vents, soffit vents, fascia vents, attic ventilation, roof exhaust vents, solar roof vents, ridge vents, gable vents, turbine roof vents, powered roof vents, roof air vents
self-sealing shingles
Self sealing shingles are made with thermal sealing cement that firmly seals the shingles together automatically after they have been set properly and warmed by the sun. In warm seasons, the self-seal will be set in a few days. In colder seasons, sealing time depends on the air temperature and the heat of the direct sunlight hitting the shingles. Many roofing contractors manually seal self-sealing shingle roofs that are constructed in winter to assure a firm seal.
Also known as: self-sealing roofing, pre-sealed shingles, sealing tab shingles
shingles
Roof shingles are overlapping pieces set on a roof to protect it from the elements. Roof shingles are commonly made of wood, slate, asbestos cement, bitumen, asphalt or ceramic material.
Also known as: roof shingles, roofing shingles, asphalt roof shingles, metal roof shingles, solar roof shingles, slate roof shingles, rubber roofing shingles, wood roof shingles, fiberglass roofing shingles
slate roofing
Roofing tiles and shingles made of slate rock are known as slate roofing. Slate roofs are durable, fireproof, weather resistant and unique. Synthetic slate roofing materials are also available. These synthetic slate shingles are lighter, easier to install and less expensive than genuine slate roofing.
Also known as: slate roof tiles, slate roof panels, natural slate roofing, flagstone slate roofing, synthetic slate roofing, faux slate roofing, composite slate roofing shingles
soffit
The exposed, finished underside of overhanging roof eaves. The soffit bridges the space between the siding and the roofline. Soffit can be vented to cool the attic space.
Also known as: aluminum soffit, vinyl soffit, soffit and fascia, soffit detail
solar roof
Roof panels, tiles and shingles with photovoltaic cells built in generate electricity much like traditional solar panels. Some solar roof shingles look just like asphalt shingles and are nailed directly onto the roof surface.
Also known as: solar roof tiles, solar roof panels, solar roof shingles, solar electric roofing, photovoltaic roofing, PV roofing
standing seam roof
Standing seam metal roofing is a method of installing metal roof panels vertically and side-by-side. On standing seam roofs, the roofing panels are attached at the sides with the overlapping area forming a seam between the roof panels. Standing seam roof panels are most commonly installed on commercial and industrial buildings, and are used to bring a modern look to residential roofing.
Also known as: metal standing seam roofing, standing seam metal roofing
TPO roofing
TPO or thermoplastic polyolefin roofing is a single-ply roofing membrane that is a heat-reflective and energy efficient roofing system.
Also known as: thermoplastic single-ply roofing, thermoplastic polyolefin roofing
truss
Roof trusses are used in roof construction. They support the weight of the roof framing and roof deck.
Also known as: roof rafters, wooden roof trusses, roof supports, steel roof trusses, prefabricated roof trusses, prefab roof trusses, roofing trusses
Q: Why choose a Diamond Certified Roofing Contractor?
A: Diamond Certified helps you choose a roofer with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only local roofing companies rated Highest in Quality earn the prestigious Diamond Certified award. Most local roofers can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with in-depth and ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified roofing company.
Q: Do I know if I need a new roof or roof repairs?
A: Good roofing contractors will inspect your roof and help you decide whether roofing repairs or a new roof is the best solution. Smaller areas of damage and minor leaks may be fixed with simple roof repairs. Extensive missing or damaged shingles, rotting roof boards, high energy bills, water stains on interior ceilings and walls or large roof leaks may indicate that a roof replacement is needed.
Q: What roofing materials can I choose from?
A: There are several types of roofing materials that are popular among local homeowners:
Asphalt shingles are a common choice for new roofs. They are reasonably priced, range from simple three-tab shingles to durable architectural shingles, come in many colors and types and are easy to repair. Asphalt shingles have a shorter lifespan (about 15 to 30 years) and aren’t as environmentally-friendly as some other roofing material choices.
Wood shingles and wood shake roofing are usually made from cedar wood. They often blend in with a natural environment, weather to an attractive grey color and are easy to repair and replace. Wood shingle roofing can last 30 to 50 years if it’s maintained properly. However, wood shingle and shake roofing can be expensive ton install and requires more maintenance than other types of roofing.
Tile roofing is a popular choice for new roofs because it is durable and attractive. Roof tiles can be made from concrete or clay and come in several colors and styles. Tile roofing is easy to maintain, fireproof and very durable. Tile roofing can be expensive, heavy and is generally a better choice for new homes because of the structural requirements due to the weight of the material. Tile roofing can also be fragile and repairs can be complicated.
Metal roofing, including copper roofs, steel roofing, aluminum roofing and tin roofs, is becoming a more common choice. While it can be expensive to install, metal roofing is very durable and will outlast other roofing materials. It is lightweight, comes in many colors and has a long lifespan—at least 50 years in most cases.
Slate roofing is a beautiful and unique choice. It is fireproof, low maintenance and lasts years longer than other roofing materials. However, slate roofing can be expensive, require specialized installation, and require more maintenance than other types of roofing.
Q: How do I know which type of roof is the best choice for my home?
A: Each home is different, just like the needs of the homeowners. Your roofing company can help you choose the best roofing material and roof style for your home, your budget and your unique wishes.
Q: How long will it take to re-roof my house?
A: Roof replacement can take a few days to several weeks depending on the size of the home and the roofing materials used. Weather and the skill and experience of the roofing contractors can also have an impact on the speed of the re-roofing process.
Q: Should I choose tear-off re-roofing or a roof-over roof construction?
A: Some roofing contractors will install a new roof on top of your existing roof, known as a roof-over or roof overlay. This can save some money on the roofing project since there are no costs for roof removal. However, other roofing companies recommend removing the old roof before installing the new roofing material, known as tear-off reroofing, for a better quality roofing job. Talk with your local roofer in detail about your specific reroofing needs.
Q: Are there eco-friendly roofing materials and methods I can choose from?
A: Yes. A new roof with good insulation can make your home more energy efficient and keep it more comfortable. There are also several ways to make your roof installation more eco-friendly. First, find out if your roofing contractor can recycle old roofing materials. Some roofing contractors dispose of old roofing shingles and materials in a more environmentally-sensitive way. It’s also possible to choose eco-friendly roofing materials for your new roof. From green roofs (roofs that are partially or completely covered with vegetation) and environmentally-friendly composite shake roof shingles to recycled shingles and metal roofing, there are many environmentally-friendly roofing options your roofer can offer.
Q: What happens if someone gets hurt while working on my roof?
A: When you hire legitimate roofing contractors with the correct license, liability coverage and workers’ compensation insurance, you won’t have to worry. Workers’ compensation insurance covers every employee of the company in the case of accident or injury. You will not be held responsible for damages. Make sure you ask your roofing contractor to show you a copy of their active workers’ compensation policy. All Diamond Certified roofers have had to prove they are licenses and carry worker’s compensation insurance in order to pass the Diamond Certified ratings process.
National Roofing Contractors Association (NRCA) (www.nrca.net/)
Slate Roofing Contractors Association (SRCA) (www.slateroofers.org/)
Tile Roofing Institute (TRI) (www.tileroofing.org/)
EPDM Roofing Association (ERA) (www.epdmroofs.org/)
Western States Roofing Contractors Association (WSRCA) (www.wsrca.com/)
Asphalt Roofing Manufacturers Association (ARMA) (www.asphaltroofing.org/)
Roof Coatings Manufacturers Association (RCMA) (www.roofcoatings.org/)
International Green Roofing Association (IGRA) (www.igra-world.com/)
Metal Roofing Alliance (MRA) (www.metalroofing.com/)
Roofing Contractors Association of California (RCAC) (www.rcacal.com/)
Santa Clara County Roofing Information | |||
| Popular Roofing Brands | Types of Roofing Services Available in Santa Clara County | Cities Served | Zip Codes Served |
| Decra Roofing | roof coating application | Alviso Blossom Valley Campbell Coyote Cupertino East Palo Alto Gilroy Holy City Los Altos Los Altos Hills Los Gatos Milpitas Monte Sereno Monte Vista Morgan Hill Mountain View Mt Hamilton New Almaden Palo Alto Permanente Redwood Estates San Jose San Martin Santa Clara Saratoga Stanford Sunnyvale | 94022 94023 94024 94035 94039 94040 94041 94042 94043 94085 94086 94087 94088 94089 94301 94302 94303 94304 94305 94306 94309 95002 95008 95009 95011 95013 95014 95015 95020 95021 95026 95030 95031 95032 95035 95036 95037 95038 95042 95044 95046 95050 95051 95052 95054 95055 95056 95070 95071 95101 95103 95106 95108 95109 95110 95111 95112 95113 95115 95116 95117 95118 95119 95120 95121 95122 95123 95124 95125 95126 95127 95128 95129 95130 95131 95132 95133 95134 95135 95136 95138 95139 95140 95141 95148 95150 95151 95152 95153 95154 95155 95156 95157 95158 95159 95160 95161 95164 95170 95172 95173 |
| ELK Roofing | membrane roof | ||
| IB Roof Systems | wood shake roofs | ||
| ABC Seamless Roofing | new roofing | ||
| Enviroshake Engineered Roofing | reroofing | ||
| GAF Roofing | roof panel replacement | ||
| Garland Roofing | roof leak repair | ||
| Suprema Roofing | tile roofs | ||
| Atlas Roofing Corporation | roof vent installation | ||
| Malarkey Roofing | copper roof installation | ||
| John Manville Roofing | corrugated roofing | ||
| Custom-Bilt Roofing | roof installation | ||
| Georgia-Pacific Roofing | rubber roof installation | ||
| EPDM Roofing | commercial roofing | ||
| Duro-Last Roofing | tin roof | ||
| Carlisle Roofing | roofing shingles | ||
| Tremco Roofs | steel roofing | ||
| Monier LifeTile | steel roofing | ||
| WesTile Roofing | aluminum roofing | ||
| CertainTeed Roofing | asphalt roof | ||
| Owens Corning Roofing | roof repair | ||
| TAMKO Building Products, Inc. | flat roofs | ||
