Furniture – Teak
San Mateo County
What did you like best about Tom's Outdoor Furniture?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/7/2005 and 12/5/2007. Customer last names have been initialized for privacy.
"The personal service, the knowledgeable people, and the involvement with the customer" —Linda A.
"They had the furniture in an open area and allowed you to look on your own. They had enough people on hand if you needed them or had any questions. They were very friendly and great with the kids." —Julli W.
"The salesman was a very nice guy." —Dale D.
"They are friendly and the free delivery is a good feature. They were very helpful, and they brought the furniture up the long stairway." —Susan S.
"They were helpful in picking out the right furniture for us." —Jeff K.
"I like Tom's casual approach and friendliness. He gave us a lot of helpful information and took a personal interest in us." —Butch C.
"They had the solar light I wanted." —Virginia F.
"The quality and sturdiness of the furniture and the price-to-value ratio" —Stuart M.
"They did what they said they were going to do."
—Laura D.
"The durability and the warmth of the wood furniture." —Thelma M.
"They were friendly, they explained everything thoroughly, and the prices were good." —Tracy K.
"I liked the furniture itself. He was also very accommodating, and they delivered on time."
—Elizabeth K.
"I liked the personalized service. They took the time to explain everything, and they were very patient and helpful in selecting our furniture." —Emily S.
"The quality of the product, the knowledge, and the way he treats people. He's very honest." —Lisa R.
"They were very helpful." —Ken K.
"I liked everything about them. They were friendly, helpful, and they gave us good treatment when we first walked into the store." —Pat C.
"The quality is good." —Diane S.
"I liked the fifty percent discount. The quality is high, and Tom was helpful." —Jennifer N.
"He's friendly, hands-on, and the quality is good."
—Mr. S.
"We liked the furniture and the customer service."
—Glen M.
"Everything we got from him was very nice. He told us where to get the cushions, and we really like how they look now." —Doraine V.
"The friendly attitude; the professional approach, and the quality of the product" —Graene B.
"The great customer service." —Cheryl D.
"The selection." —Mr. S.
"He was very helpful." —Vannesa L.
"I enjoyed looking at the furniture I bought from them in October. I am looking forward to using it now that the weather is getting better." —Yalali G.
"They were easy to do business with, they're local, and you know who you're dealing with." —Debbie R.
"I like the fact that they are a one-stop shop for outdoor furniture. They were very personable and nice to deal with." —Annie L.
"I bought a huge granite piece, and they went out of their way to help me get it in my yard." —Andrea K.
"They are easy to work with." —Johnathon K.
"The quality." —Mirielle T.
"They were good all around, and they didn't pressure me at all." —Aurdea M.
"I liked the good sales experience and the quality of the furniture." —Jim H.
"The quality of the furniture and that they are very helpful." —Gabrielle .
"The service." —Melanie T.
"They are friendly, helpful, and knowledgeable about the product. They also helped out in coordinating a prompt delivery." —Kathi B.
"The quickness of the service" —Eldon E.
"I dealt with Tom personally, and he answered all my questions quickly. They did a good job with the delivery." —Oliver M.
"They did nice work." —Art S.
"I liked that it was small a piece and they made it themselves. I also liked that they were really able to tell us how to take care it." —Maryann M.
"Their responsiveness" —Ann D.
"They were efficient and friendly." —Elida M.
"They gave us good service." —Mr. S.
"The furniture was good, it survived the kids. They came out to fix the furniture right away when we had a problem." —Erika
"His prices are competitive with other stores, and he has good product." —Mr. K.
"The quality and the price were great." —Paul C.
"They go out of their way to make things work."
—Carla L.
"It's priced well and they have a nice quality of furniture." —Lorie S.
"They were cooperative and they delivered in a timely manner." —Mark K.
"I think they are great, we like them a lot." —Tom A.
"Tom is such a cool person. I always go in there
whenever I need something." —David B.
"The quality, the service and the people that work there are great. They are lovely and easy to work with. They delivered the next day, and I would recommend them to anyone." —Doug B.
"The quality of the furniture is nice." —Emily C.
"I loved the service, the discounts and the information they gave me on how to take care of the furniture. I think that they are the best furniture-teak store in the bay area. They have great quality furniture." —John S.
"The service, the professionalism of the people that work there, and the quality of the furniture" —Barbara G.
"It's one of the few stores that carry what you need for that type of style." —Alan H.
"They had equivalent furniture at lower prices."
—Tim M.
"The guy seemed to know a lot about the furniture."
—Sachdev S.
"I like the way the furniture looks, and it's holding up very well." —Wanda C.
"They have quality product, and they were very courteous." —Robert M.
"The quality of the furniture" —Bill D.
"His price was right, and he did things quickly."
—Weldon W.
"He was willing to be flexible about the delivery and repairing the furniture for me." —Liz E.
"They were conveniently located, and they had a variety of items." —Issac G.
"They have discounted prices in the off season, and it’s quality stuff." —Maria K.
"The delivery was fast and I liked the discount."
—Val H.
"Their prices are reasonable, and they have a good selection with unusual items on sale." —Alexa S.
"Their willingness to haggle" —Ben T.
"They gave me a good deal." —Chris H.
"I like the product." —Daren H.
"We liked the design and we thought they had good prices The people were very nice, and they gave us a lot of information on how to take care of the furniture." —Janet W.
"They delivered right away." —Sidon K.
"The good customer service." —Oscar S.
"They are great and helpful." —Mr. R.
"It's all about the furniture." —Debra M.
"The quality of the furniture is great and they explain to me all the different options and styles." —Milley G.
"The salesperson was very personable, and they delivered on time." —Robert H.
"The price is right for what they have." —Cathy T.
"The price." —John S.
"The umbrellas I bought last year still look great."
—Nellie C.
"The information that I received on how to keep the furniture looking good." —Joyce F.
"The good selection and the convenience to us"
—Brice F.
"The location." —Doug B.
"They had a good selection in stock." —Kevin N.
"The furniture." —Judith S.
"The furniture was reasonably priced." —James K.
"The product, the pricing, and the fact that Tom took the time to explain certain things about the furniture." —Christon V.
"I liked the no-pressure atmosphere." —Peter K.
"The furniture." —Tom H.
"They stand by the product." —Brian M.
"We like the selection of the furniture and the price was good." —Milena H.
"The salesperson." —Eugene C.
"It matched my needs." —Ken D.
"Tom." —John S.
"They are small, and they gave me personalized service." —Linda B.
"They had what I wanted." —Mark F.
"The people that work there are great." —Paula C.
"The price for the furniture we paid for was at market value." —Shawn B.
"The location." —Margaret H.
"They have good sales once in a while." —Mr. N.
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