Swimming Pool Contractors
San Mateo County
Royal Pools of Santa Clara, Inc.
(408) 371-8000
2258 Camden Avenue
San Jose, CA 95124
(408) 847-3838
449 Leavesly Road
Gilroy, CA 95020
Serving The Greater Bay Area
www.royalpools.com
sales@royalpools.com
Bill Shepherd, Owner
SERVICES
New Gunite Built-In Pool And Spa Construction
HOURS
Mon – Fri: 8am-5pm
Sat – Sun: 10am-4pm
Other Hours By Appointment
CREDIT
CARDS
MasterCard
Visa
EMPLOYEES
18
GUARANTEES
Lifetime Warranty On Structure
Workers
Comp Insurance
Liability Insurance
State License No. 278052
Current Complaint File
Business Practices
Legal & Finance
CUSTOMER
LOYALTY
Based
on 193 random customer surveys made since July 2006 asking each customer:
"Would you use this company again?"
"Please rate your satisfaction with the quality received."
RATING
STATUS
We declare that Royal Pools of Santa Clara, Inc. has passed all
of the rating steps and has earned the Diamond Certified award, Certificate
No. 929.
Royal Pools has been family owned and operated since 1969, specializing in custom, in-ground gunite swimming pools and spas. Bill Shepherd operates the company his father started, and has been with the company since 1974.
Bill is a hands on type of contractor who enjoys visiting every job site and making sure the customers' needs and wants are met. Utilizing an experienced and knowledgeable staff, Bill has watched his efforts produce thousands of beautiful pools and spas.
COMPANY PHILOSOPHY
"Royal Pools is always on the hunt to better ourselves in construction techniques, water treatment, and customer service. From your first phone call to Royal Pools, to your first pool party, our goal is to make sure your pool is everything you have always wanted and more. Please check out our web site at www.royalpools.com. We think you will find it very informative".
EXCERPTED
SURVEY RESPONSES
“I liked the personalized service. They were quick and efficient.” —Steve S.
“I liked their professionalism. There was no pressure, and they listened to us. We recommend them to our friends.” —Craig J.
“They kept to a tight schedule, and there were no delays.” —Richard M.
“I liked the service. The staff, the owner, and secretarial staff were professional and kind. Also the workers were responsive and on time.” —Mike S.
“Everybody was wonderful.” —Margaret R.
“I liked everything.” —Tom S.
“They did good work and they were quick. They explained all the different options, and I liked the quality of the final product.” —Jeff J.
“I liked their customer service and how they finished the job in a timely fashion.” —Mel A.
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