Kitchen & Bath - Contractors
San Mateo County
What did you like best about Norwell Design/Build?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/09/06 and 5/5/09. Customer last names have been initialized for privacy.
“I found that the upfront design process helped us make the best use of the space in our home. They were always creative and helpful. First, I never felt that they wanted to end the creative process production. We felt we had enough time to come up with the design that we liked. Second, we made changes during the construction process and they were good about making the changes.” -Jeff K.
“The quality of their service, they gave value for their service. Also, I liked the personality of the personnel and their subcontractors. The service was top-notch. They are responsive to the needs of their customers.” -Maria M.
“I liked the people I worked with. They worked with our style and they were good listeners. They had great ideas. They weren't at all rigid when it came to considering our ideas.” -Myriam M.
“We had a very tight deadline and they were the only company that was able to meet the deadline. In fact, they did better than that. They finished ahead of schedule. They were helpful, available and able to do everything that we needed to have done. They were just amazing. We'll be using them again.” -Jennifer R.
“We liked everything about them, particularly the good communication. Their communications are constant and clear. They anticipate future steps. We had almost daily reports by both phone and e-mail so that we were never left in doubt. I think they are about as close to being perfect as they can be.” -Natasha, F.
“Mike is wonderful and very willing to help out. He listens to suggestions and he is very easy to work with. His people are fantastic. He is the main reason that I am very satisfied.” -Nicki H.
“They finished the job on time and they delivered as promised. They did a good job.” -Sudipta B.
“They were reliable. They did what they said they would do and basically came in under the budget that they had proposed. The work was high quality.” -Paddy R.
“I liked everything, and their communication skills were excellent.” —Linda B.
“I liked the planning process and the end result mirrored the initial planning. I also liked the fixed-cost arrangement.” —Shalon M.
“They were innovative, conscientious and they had a very good overview of the project.” —Bill K.
“I liked the accessibility of the project manager and the speed of the job. They were extremely thorough with their documentations, and the on-site workers were very professional and friendly.” —Jennifer R.
“I liked the good communication, and they did what they said they were going to do. They also followed through and they were nice to work with.” —Janis Z.
“I appreciated all their recommendations and their flexibility with the job scheduling.” —John N.
“They came up with a design which made our kitchen look fabulous. We were just thrilled with the new look. We love what they did.” —Derald B.
“I liked their flexibility and responsiveness.” —Matt M.
“They stayed on schedule and finished within the time frame they promised. Their quote was also very accurate. I thought that they gave me good advice on the remodeling project.” —Louise C.
“They arrived on time to start the work.” —Sarah F.
“We liked their creativity and design ideas.” —Trask L.
“I liked dealing with the project manager.” —Bernie M.
