Carpet Showrooms

San Mateo County

C & S Carpet & Floor Coverings

(408) 330-6100

(408) 330-6929 (Fax)

440 Martin Ave
Santa Clara, CA 95050

Serving Santa Clara, San Mateo and Alameda Counties

www.cscarpet.com
sean@cscarpet.com
Sean Keenan, Owner

SERVICES
Bamboo
Carpet
Ceramic
Tile
Hardwood
Laminates
Limestone
Linoleum
Marble
Seagrass
Sisal
Slate
Vinyl

HOURS
Mon – Fri: 8am – 6pm
Sat: 10am – 4pm

CREDIT CARDS
American Express
Visa
MasterCard
Discover


Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
Legal & Finance
State Lic. No. 462024

CUSTOMER LOYALTY
Based on 230 random customer surveys made since July 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

1% 1% 1% 3% 5% 23% 27% 39%
1 2 3 4 5 6 7 8 9 10

RATING STATUS
We declare that C & S Carpet & Floor Coverings has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 131.


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See Survey Comments

C & S Carpet & Floor Coverings has been serving the residents and business communities of Santa Clara, San Mateo and Alameda counties since the early 1970s. Along with their many residential customers, they have done business with Santa Clara County, the cities of San Jose, Santa Clara, Cupertino, Sunnyvale and Palo Alto, San Jose International Airport and many local businesses, large and small.

They sell and install carpet, vinyl, linoleum, laminates and ceramic tile. Other flooring products include bamboo, sisal, seagrass, as well as marble, limestone, slate and VCT/SOT. They sell prefinished hardwood and refinish existing hardwood floors. Customers are encouraged to call for in-home estimates.

COMPANY PHILOSOPHY
"Our number one priority is to make the entire floor covering experience, from selection through installation, a positive one for our customers. If something unforeseen goes awry we have the experience, resources and support to get things back on track quickly and with minimum inconvenience to the customer. We are the only floor covering company in Northern California that is both Diamond Certified® and has the Carpet & Rug Institute of America Seal of Approval."

EXCERPTED SURVEY RESPONSES
"They listened to my concerns and made an effort to please me." —Les & Heather S.

"They were reachable—the guy I was working with gave me his cell phone number. They were very courteous." —Barbara F.

"The company was nice to deal with. The quality of the work was good." —Andy H.

"The service is good and prices are good. One time I had a warranty problem and they took care of it." —Jim P.

"Their rates are good and the service is excellent." —Joanne & Rodger K.

See Survey Comments



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