Auto Repair

San Francisco

Hans Art Automotive

(415) 621-6400

3121 17th Street
San Francisco, CA 94110

Hans Art, Owner

SERVICES
Maintenance & Repair

HOURS
Mon – Fri: 8am – 5:30pm

CREDIT CARDS
Discover
MasterCard
Visa

GUARANTEES
24 Months or 24K Miles
Some Limitations Apply

BRANDS
Honda
Isuzu
Mercedes
Nissan
Saab
Subaru
Toyota
Volvo
VW
Audi
BMW
Late Model American

CERTIFICATION/TRAINING
ASECertified
Air Conditioning Certified by Auto Training Institute
Hybrid Certified

Workers Comp Ins.
Liability Insurance
State Lic. No. AE063254
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 223 random customer surveys made since Nov. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Hans Art Automotive has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 188.

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Survey Comments

Hans Art started his career as a one-man Volkswagen repair business back in 1970. Over the years he has expanded his expertise and today is experienced in the repair and maintenance of most German, Swedish, Japanese and newer American cars and trucks.

He has brought together and trained a talented staff of technicians and customer-oriented service advisors. His office manager, Sophia, has been there since 1995, and his shop foreman, Henry, has been there since 1988. Together they provide the kind of continuity and quality customer service that has earned them a very loyal following.

Hans Art Automotive is AAA Approved, has won “Best of the Bay” from the S.F. Bay Guardian, as well as receiving high ratings from “Consumer Check Book” and the Better Business Bureau.

COMPANY PHILOSOPHY
“We fix cars, and we do it right! Our customers want value and convenience. Good maintenance and repair costs one-fourth of a monthly car payment. If you keep your car more than ten years, you can save more than ten thousand dollars of transportation expense. We schedule by appointment, send service reminders, arrange fast, discounted rental cars—we know our customers depend on their cars!

“We communicate clearly what we believe needs to be done to the vehicle and why. The informed consumer makes the call as to whether they wish to proceed or not. We don’t use high pressure tactics or recommend services that don’t make good economic sense...ever.”

EXCERPTED SURVEY RESPONSES
"They're tops! They always have my car ready when promised, always take care of the problems and always explain the work done." —Scott D.

"They're very thorough and always call for authorization before they start the work." —Pam A.

"They do quality work—better than the dealership." —Denise B.

"I like that I can talk directly to the mechanic." —James C.

“They have a clear understanding of what’s wrong with my car and explain it to me.”
—Carol S.

See Survey Comments