Mortgage Brokers

San Francisco

First Capital Group, Inc.

(415) 440-5626

1465 Bush Street
San Francisco, CA 94109

Serving California

www.fcgmortgage.com
sf@fcgmortgage.com
Jay Sofnas, Vice President

SERVICES
Loans: Refinancing/Purchases

HOURS
Mon – Fri: 9am – 6pm

Workers Comp Insurance
Liability Insurance
State License No. 00857646
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 136 random customer surveys made since Aug. 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that First Capital Group, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 314.

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Survey Comments

First Capital Group, Inc. has been serving homeowners, buyers, and real estate professionals since 1978. Their expertise extends to every area of mortgage lending, including purchase transactions, refinancing, investment properties, commercial loans, and private money. As a broker and banker, First Capital Group, Inc. has access to a wide range of mortgage investors and resources including FHA financing. All of their lending specialists are dedicated to finding the ideal loan solution to fit each client’s individual needs. They are committed to providing financing solutions in this ever changing market.

First Capital Group, Inc. has occupied its San Francisco location since May of 1999. Along with their corporate headquarters in San Rafael, they have offices in Oregon, Washington, and Hawaii. Through these offices they can better serve their clients needs for investment properties and second homes.

COMPANY PHILOSOPHY
“First Capital Group, Inc. is a service-oriented company that cultivates a fiduciary relationship with each borrower. Our goal is to procure the best loan a client is qualified for at the best price.”

EXCERPTED SURVEY RESPONSES
“They were very personable and approachable. They had great customer service.”—Michael B.

“I liked their personal service. They were very efficient and knowledgeable. They knew all about the mortgage rates and their implications. The senior loan officer, Marissa, knew how to conduct her business well.” —Hari R.

“Personal service, great approach, best value, and amazing service overall.”—Michael L.

“I liked all of their personal details. They worked effectively and they had great timing. I appreciat­ed the program setup they offered.” —Donovan M.

“They had good follow thorough and incredible knowledge. They were helpful. They got us the best deal.” —Mohamed A.

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