Insurance - Auto & Home

San Francisco

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What did you like best about April Insurance Agency?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/26/2007 and 6/13/2008. Customer last names have been initialized for privacy. 

“My agent, Yohanas” —Jaime P.

“Their accuracy and promptness, they are fast at getting things done.” —David L.

“Everything is great. The service is great. Every time I go into the office, they are polite and friendly.” —Debora J.

“I was really surprised that my payment went down after the first year. They call me from time to time to verify information. When I have any questions, they are easy to talk to. They are also prompt when I go in. They know me by my first name.” —Frederick W.

“The staff is cooperative and informative.” —Owen R.

“When I dealt with them in the past, everything was just fine. They were user-friendly.” —Richard B.

“My agent, Yohanas, has been great. He's always helpful with different options. I was late paying my bill, and he called and helped me get my insurance reinstated. He also got me a reasonable price.” -Ryan G.

“So far, everything is excellent.” —Jan S.

“The customer service was really good. The agent helped me.” —Kurt G.

“They are friendly.” —Leo L.

“I've been with them for 15 years now. They're fast and very responsive.” —Yan T.

“I trust John." —C.K.

“They have a good selection.” —Jonathan C.

“They fulfill my needs.” —Tom D.

“They were efficient.” —Daniel K.

“They quickly responded to our needs.” —Stephen O.

“They offer many different programs and carriers. They are one of the few that fit my situation.” —Tom J.

“I thought they were very friendly.” —Owen R.

“I thought they were very responsive.” —Adrian T.

“I liked the fact that I could handle everything via email. They also helped me find a lower rate.” —Erin S.

“They were excellent.” —Emilio A.

“They always find me the best rates.” —Jose C.

“The people were nice.” —Gregory D.

“The speed of their response” —Jon D.

“I've been with them for ten or fifteen years, and they always answer my questions and call me back.” —Willie D.

“Customer service” —Joseph F.

“They gave me what I wanted.” —Van F.

“I had a fender bender, and when I called them they were very courteous and thoughtful. The first thing they asked me, "Was anybody hurt?", and they gave me good instructions on what to do.” —Earlene F.

“They have good rates, and they treat their clients well.” —Kurt G.

“They are convenient, and they give me my proof of insurance on time.” —Harold H.

“I have no problems with them.” —Sean H.

“Very good service, I'm a long-time customer.” —Kevin H.

“I thought the guy was very nice.” —Joe J.

“They were very responsive.” —Walter J.

“They give good advice, and they're very helpful.” —Phuong L.

“Their service, response to my questions, and getting back to me” —Morvon L.

“They made it easy to sign up with them, so it was a smooth process.” —Lee M.

“They give me good service.” —Elmo M.

“Customer service” —Kevin M.

“Good customer service” —Antoni N.

“I thought they were great, and I would highly recommend them.” —Stephan O.

“They were convenient, it's right by my house.” —Jessie P.

“They are accurate, and they always answer my phone calls when I have questions.” —Derna P.

“They provide a good service.” —Marion R.

“They were nice and friendly.” —Benjamin S.

“They got things taken care of right away.” —Chad S.

“Their location is good, it's convenient.” —Kevin S.

“It's convenient. I just send the check in.” —William T.

“They helped me find the best rate.” —Samuel W.

“I like the fact that I haven't had any problems with them.” —Mark W.

“They were knowledgeable and very good at explaining things.” —Andy W.

“I really liked the people. They were very nice.” —Patrick C.

“They were friendly.” —Joon T.

“They were very attentive to my needs.” —Livia A.

“They always get back to me as quickly as possible.” —Frank C.

“I thought they were very knowledgeable.” —Anthony D.

“They were very hardworking, friendly, and very customer oriented.” —Gil D.

“Their price, and they were very personable.” —Benjamin F.

“They are always very helpful.” —Martin H.

“They provided me with good insurance.” —Sandra K.

“They were always very helpful.” —Justin R.

“They took care of my claims, and I have had no trouble with them.” —Man W.

“They were very responsive.” —Connie C.

“They explained things and returned my calls.” —Kieran C.

“They were very quick for me.” —Odily C.

“I thought they had pretty good customer service, and they were helpful.” —Jan S.

“Good service” —Noel M.

“When I asked them about a problem I had, they took care of it.” —Jenol M.

“They responded to my needs fast.” —Robert R.

“They have good prices.” —Christopher W.

“The ease of getting things done” —Thomas W.

“They have been good, so I've never had a problem.” —Ho M.

“I liked my representative there because he was very helpful.” —Christopher C.

“Their timeliness” —John C.

“They were pretty friendly, and they explained things well.” —William J.

“I haven't had to use them for a claim, so that's a good thing. I get my billing on a regular basis.” —Jaime P.

“Their customer service” —Jose R.

“They were nice.” —Ryan W.

“Location” —Marwati M.

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