The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/3/2007 and 4/24/2008. Customer last names have been initialized for privacy. 

“I've been using them for fifteen years. They are consistent.” —Bob G.

“Ron Johnson” —Ingrid M.

“They knew how to get it done. Everything went well.” —Sarwan B.

“My sales guy” —Rutger V.

“Russ is easy to work with. He explains everything.” —Natalia L.

“Their attention to detail, I've done business with them twice during the past eleven years.” —Steve L.

“Availability” —Jill M.

“Russ was excellent. He made the sale of our business easy. He also dealt with both parties fairly. He made the process stress-free.” —Susan F.

“He took the time to do the research.” —Shaun L.

“They were straightforward and no nonsense.” —Steve S.

“They were very friendly. I liked their background and reputation.” —John M.

“They were pretty intuitive, and they stayed on top of things. They also reported back to me.” —Mike D.

“They are very professional.” —Ingrid M.

“Very personable” —Reggie V.

“I like the personal service I received from them. They've helped me buy and sell about three businesses and everything went well.” —Chengdong S.

“I think they're very diligent.” —Sally S.

“They are very professional.” —Mr. A.

“They were very informative. They followed through on everything and the deal went very smoothly.” —Mike G.

“They stayed on top of things and they were very helpful.” —Mr. K.

“I've dealt with many of their brokers and found that they’re all on top of things.” —Bob G.

“They were professional and personable at the same time.” —Chris C.

“They communicated with me very well. They let me know what was going on and kept me in a loop.” —Mickey B.

“They return calls quickly which is important to me.” —Walter P.

“Professionalism” —Reid C.

“Pretty professional with the way the handle things” —David T.

“I think they're very professional.” —Carol C.

“Their attention to my needs and willingness to go outside the bounds of discussion to help me” —Jim D.

“They're very convenient because they're right by my house.” —Margaret C.

“They're very personable and they walk you through everything. I was able to ask them as many questions as I wanted without feeling stupid.” —Mr. M.

“I think they did a good job.” —Brien T.

“I liked their down-to-earth and straightforward attitude.” —Alan B.

“They were very helpful, responsive and they had no problems returning my calls.” —Mr. P.

“The ease of communication” —Steve L.

“Russ was very responsive to me.” —Tom G.

“He was very responsive.” —Mr. V.

“I liked the broker whom I worked with.” —Mrs. T.

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