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Xtra Hand helps East Bay homeowners with general repairs, maintenance, plumbing issues and electrical emergencies. Owner and operator Brant Newman has an extensive background in customer service, and he says he and his crew can tackle repair jobs quickly, competently and professionally.
Xtra Hand’s technicians have the knowledge and experience to handle both minor and major repairs, from leaking faucets and damaged floorboards to loose shingles and inconvenient electrical outlets. “We’re courteous and professional, and we respect our customers’ time, belongings and living spaces,” says Mr. Newman. “Also, we aim to leave worksites free of debris and cleaner than when we arrived.”
According to Mr. Newman, Xtra Hand’s service-oriented approach to business is readily apparent in its everyday business practices. His work crews show up on time, and if there’s a delay, they let customers know right away. “We don’t let people just sit and wonder what’s going on,” he says. “I’m very concerned about keeping them informed at all times.”
“We’ve been successful because we care about our customers first and foremost. We establish trust by making sure they’re completely happy with our work and giving them good value for their money. This ultimately leads to the kind of goodwill that generates repeat business and referrals. We take care of our customers, and everybody wins.”
Serving all of Alameda County including Berkeley, San Leandro, Oakland, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.
Professional Home Maintenance & Repair
Repairs of Any Kind
When hiring a handyman service, be sure to look for a company that offers great service and keen problem-solving abilities.
Thinking outside of the box is a must in this industry, says Brant Newman, owner of Xtra Hand. It’s not unusual for challenging and unexpected issues to come up, ones that call for ingenuity and resourcefulness. “Look for somebody who...
"I would recommend them if anyone needs help with their home.""They were punctual and did what they had to do to fix the problem."
"They are punctual, they do a really good job, and they clean up after themselves, which is great. I would definitely use them again.""They were just knowledgeable and punctual. They treated my home as if it was their own."
"They were very responsive when I called them on the phone, and they gave me a clear understanding of what the job was. They showed up on time, and the actual execution of the job was phenomenal. I moved, but I left their information with people who I sold my house to.""The quality of the work, they did a great job."
"I was satisfied. He was efficient, knowledgeable, and he did a thorough job.""His professionalism"
"That they'll be very pleased with what they get""The quality of the work"
"They were great, and they got the job done.""The guy, Joe, who showed up was super nice and very pleasant. He got everything done."
"Very responsive, competent, and professional""The care with detail and their attitude towards customer service"
"They are on time, thorough, and they know what they are doing.""I like that they are on time. I also like that they are confident in what they are doing."
"When the gentleman who came had questions about what he needed to do, he was able to call in and talk with another person to get advice on the best way to handle the situation. They have a support system for their people. He didn't take a lot of extra time just to charge me more. He was being thorough.""I like the fact that they listen to me."
"They are trustworthy and thorough.""They knew what things would cost, and they were able to do the job quickly. They cleaned up after themselves."
"They did everything I asked. They were very reasonably priced, and they were prompt when they came out. The guy explained what he was going to do, and he didn't waste any time.""They were everything the Diamond Certified Directory said they would be. The employee was knowledgeable and had a great deal of experience. He also had great people skills."
"They showed up on time, they gave me a good estimate, and they did the work right. It was a really good experience.""It just got done."
"I liked that I could just give them the list of things I wanted taken care of, and they just took care of it.""The range of things that they could take care of was nice. My wife and I just came up with a whole list of various projects we needed done, not really expecting that they could do all of it, but they did. We were really happy with their work."
"They provide dependable service at a fair price.""They worked efficiently and did quality work."
"That they're very reliable, real people, not at all like a franchise. The same repairman came to my house both times, and I feel like I'm developing a good, working relationship with him.""I like best that they did all the little things I asked them to do. I need someone to do work around the house periodically. I will be using them again soon, because I'm very happy with what they have done so far."
"They have people that are trained to handle all types of home repair work, including electrical, carpentry, painting, and plumbing. ""They did some outside work, and it was very good. I enjoyed having them here."
"They did a really good job, they arrived on time, and they spent a long time working on the problem. They put a lot of effort into the work.""It was easy to get in touch with them to schedule the work. The communication was really good."
"These guys are awesome. They took care of everything in a very professional, finished manner.""They can do just about anything. I am so happy with them, and they have been here twice, doing many things."
"They responded to my call immediately, and they were on time for my appointment. The person who came to do the work was good and did excellent work. I was very happy with them, I really was. I even called and told the owner that I was very happy with them, specifically John, that is what I think his name is.""They were able to get the work I needed done."
"They can certainly make installations a lot easier if you need something hung like curtains. They were great. They are a good resource for anything that you need to do around the home.""They reduced my stress level dealing with my client. I didn't have to hang the curtains myself. They were very good. I was very happy with what they did."
"They're very reliable, very efficient, and very pleasant.""Accountability, they came when they said they would, they did what they said they would do, and they're very pleasant to have around. I've been using them for several years."
"I think that they're fair, they have good quality in their work, they're a responsible company, and they're reasonable in price.""The quality of their work was good. If I had questions, the owner would call me back. "
"I would say that they're responsible, they do the job, and they go one step further to go above and beyond what I would normally expect. They were great.""The fact that they go above and beyond and that they don't just do the bare minimum"
"I am a very satisfied client who would recommend Xtra Hand to anyone who needs handyman or remodeling services.""Besides the actual work, the follow-up is very good."
"They are just good.""They are convenient."
"They did a great job and they did what I asked them to do. They did it in a timely manner.""That I didn't have to do the work"
"I think the thing that is great about them is that they are willing and able to do the jobs that it is hard to find someone to do. It can range from something simple to something more complicated. They never turn anything down.""I think they are good at what they do. They keep their appointments, and they are very responsive. I have known Brant for years and he is great, so trustworthy."
"They're very reliable and responsive. I think that their prices are very reasonable. I called them on New Year's Day and left a message after my home was broken into. They responded right away and came out to replace my door the next day.""Certainly the quality of their work, they've been really flexible. They are involved with Habitat for Humanity and they recycle my appliances when I am replacing them for a kitchen remodel. They're kind of like part of the family. I call them up when I need things and they're there. I use them exclusively. I've been using them for three years."
"Everything was done with precision and in a timely manner. I was very happy with their work.""They said when they were going to finish the job and they came in and finished it on time. Everything went well. I was very satisfied with the quality of the work and that it was done in a timely manner."
"I thought they were great.""The guy was very good."
"They do good quality work and they are timely.""The work is good and it is also reasonably priced."
"That they are experts at what they do""That they are dependable"
"They were prompt, courteous, professional, and helpful when they were here. They are knowledgeable, and they work efficiently. ""They did everything on my 'to do' list competently. They used their time efficiently. They had all the right tools and equipment. They were experienced."
"I have used this company several times already, and I will use them again when the need comes up. They are a great place to get household repairs done quickly, expertly, and efficiently.""They are professional, knowledgeable, and pleasant to deal with."
"They come on time. They are professional, responsive, and easy to talk to and work with.""They completed the jobs professionally and efficiently. Brant is easy to get hold of, and I can discuss the job requirements I have with him. "
"I have a rental property, and I needed Xtra Hand to do some repair jobs there. They came on time, they did quality work, and they cleaned up afterwards. They were very professional, so I would use them again. I am happy to have this as a back-up resource for things I can't do or have time to do.""They were easy to call in to do the work. It was professionally done."
"They were very helpful and willing to do what I had asked them to do. They did everything well during my move.""It was seamless. They did it all and really well, so I was very satisfied with how it all worked out."
"They were prompt and attentive. It was an emergency situation with our door. They were able to tend to it right away, which was greatly appreciated. ""We have used them more than once and have always been satisfied with their work performance and the quality of their work. "
"They did a good job, and they were professional, so I was very pleased. ""Brant just won me over. He came out at no charge, and as it turned out, he could not do what I needed for that job, which really impressed me. The next time I had a job, I called him again. He is just easy to work with. I really like the company. "
"I live far from my rental property. Xtra hand is a real time saver for me, because they are easy to call and schedule an appointment with. It works out very well for myself and my tenant. They do excellent quality work, and everyone is happy. I am glad they are around to do the work, so I don't have to do it.""I get a nice follow-up report afterwards, and they bill me for the work. It is done easily and efficiently. They are dependable, professional, and trustworthy."
"I always use them. I have used them many times and have come to rely on them for all my household maintenance and repair needs. They are really great.""They are honest, reliable, and always on time. They make sure you are happy with what they have done. They want to make it right for you."
"We've used them several times. Whenever we have little jobs, we give them a call. They show up, do the work, and they are competent. It's just easy and convenient for us to have them do the work. ""We like that they do what they say they will do. They do it competently and efficiently and for the price they quote. It all works very well for us. "
"They did the job at the price quoted, and they cleaned up. They were professional throughout.""Everything was professionally done. They were creative when they ran into problems and resolved them. "
"They sent over a great handyman who knew how to do everything that we needed to have done, in a professional and competent manner.""We feel they are honest and reliable, as well as, have all the necessary skills and abilities to do a great job. "
"Quality work""The workers were very conscientious, and they took care of everything."
"The guy that came out to my house was able to diagnose the problem really quickly.""The guy they sent out was pretty quick. He came in, did the job, and got out. "
"They are reliable, easy to work with, and they do high quality work.""They got the job done the way I needed it done at a reasonable price."
"The guys that come over and do the work are well-qualified, friendly, and respectful of the homes they work in.""I can trust the workers, and they are very professional."
"I'd say they do a good job. There is a wide variety of tasks that they can do. They're a bit expensive, but you will be satisfied with their work.""I liked that whatever problem I had that needed to be worked on, they could do it."
"They were very dependable and very responsive. When I had the work performed, there was some small damage done to my door, so I called to let them know, and they sent someone out immediately to fix it. They were prompt and responsive to my concerns. They also called me to follow up after the repair was done to make sure I was satisfied.""They were not too expensive, and they were very prompt. "
"I think they are very efficient. They come on time and always do a good job.""They always have someone available. They come on time, and they do what they are supposed to do."
"They were courteous, competitively priced, and had good ideas that helped us save money.""We liked that they offered ideas that helped us save money."
"Make sure you get the right handyman, it is worth spending some time talking with the person who coordinates everybody.""They were on time, the guy was efficient, there was no wasted time, and we just drove through my list. He was careful to put booties on his shoes."
"Very honest presentation and excellent work""They deliver what they promise."
"They were reliable and competent. I recommend them.""They did what I asked them to do, and they were good, professional workers."
"They are reliable and on time.""I like the variety of services that they offer."
"I would tell them that they are very capable. I recommend giving explicit instructions about what you want done if it involves any kind of aesthetic.""I think that they were very upfront about their costs and about their expectations about how long it would take. They were very upfront about what they were capable of doing and what they weren't capable of doing."
"That they are very responsive to customer's wishes and concerns""I like the quality of the work and I like that they were on time. They followed through and were flexible. They adjusted the scope of the work at my request after they started."
"That they do good quality work, but they are a bit expensive. You get what you pay for.""I just like the quality of their work and they can basically do whatever you need."
"They were expensive.""They did good work and they showed up on time."
"They do a good job, they are efficient, and they do things on time.""I only have to explain things once."
"They came on time, and they did the work I assigned in a competent manner. ""They did quality work, they cleaned up well, and their estimate matched the time it took to do the work. "
"I have called Xtra Hand more than once, and they have always been very helpful and trustworthy. Brant is friendly, easy to work with, and interested in coming over as soon as he can schedule me in. I don't have to wait too long at all, which is nice. ""I like that they are so responsive and willing to come over when I need them. They are competent and very professional."
"It is nice to have them available to do odd jobs when you need to have them done. We have a building, and they are the 'go to' source for our repair jobs. ""They worked on some doors for us and were very good at completing the job satisfactorily. "
"They are a great source to call and to do the repair jobs for our clients. We call them all the time. They are very nice, friendly, and they come over quickly. ""They have good customer service, they are easy to deal with, and our clients truly appreciate the repairs that they do for them. "
"Xtra Hand was initially chosen by my landlord to do some work. I called them when I needed some work done, which is how I became their customer. I had a very good experience with them. They do good quality work. I have no complaints.""They were easy to work with. They did their job quickly and well. I was happy with the quality of their work. "
"Friendly guys, and they keep their schedule. For the most part, they listen to me, and they got the job done.""They did everything that I asked them to do, no job was too small. They were very courteous, and I would use them again."
"If there are issues, you can talk to them, and they seem to be amenable.""They were easy to talk to, and they were amenable to resolving issues."
"I would tell them that they do a good job, but be aware that they charge by the hour not by the job, which can be an issue if your income is not very high.""They were diligent about their work, on time, and competent."
"They are good for all of those little tasks that you don't necessarily want to do or have the skills to do yourself.""They were able to schedule the job right away and completed it quickly. They offer a wide range of home repair tasks."
"Dave did a good job, and he seemed to be methodical, thorough, and efficient. The price was pretty reasonable.""The quality of the workmanship"
"It was an easy experience.""The quality of the work"
"I thought they were very easy to work with, and they were very reliable.""They were flexible in regards to the hours they were willing to work."
"They were very helpful.""That they showed up and completed the job on time, they did what they said they would do."
"They were friendly. I had an issue with something that happened while they were working, but they came out and fixed it the next day. They stood behind their work.""We had a couple of problems with the work, but they were very responsive, accountable, and they took care of it right away."
"I have recommended them to 3 or 4 different people, and they have used them.""They do everything, for the most part, and they are fairly inexpensive for what they accomplish."
"I think that they did nice work. They're the going rate. They did a good job.""That they were able to do the job"
"I like that I was able to book them over the phone and by the Internet. I liked that I was able to pay over the Internet.""I like that I was able to book them over the phone and on the Internet. I liked that I was able to pay over the Internet."
"They are reliable and they seem to do good work.""Just that the person seemed very thorough and competent"
"They were good, they knew what they were doing, and they came on time. They were friendly and professional.""They tell you what they can do and what they cannot do upfront. They don't try to do anything they have not done before or bite off more than they can chew. They only attempt jobs that they know they can do or are willing to do. They are ethical, realistic, practical, and honest. For routine home repairs, they can do just about anything a person would want."
"I have had them over five or six times, and they have proven to be reliable, trustworthy, and convenient to call whenever something comes up and I need repairs done.""For routine household maintenance, repairs, and chores, they are the agency to call. They are very competent, friendly, and easy to work with. "
"They were responsive and efficient in how they worked and completed the job. ""They came on time, they cleaned up afterwards. They completed the work in a timely manner. They knew how to do the repairs I needed to have done. "
"The work was fine. They did what they said they were going to do, and they a good job installing a door. They ordered the door and kept me informed. Then, they brought the door and installed it, but I didn't like the door they ordered for me. It never occurred to me to ask questions. I can't fault them for the work that they did, because there is nothing wrong with the installation. I just don't like the door. So, I would tell consumers to ask questions, be more involved, and be more specific about what you want.""They were responsive, and they took care of things. They were professional, competent, and timely. They did everything right as far as putting in the door in for me."
"I own a rental. I called Xtra Hand to repair what was needed in the rental. They are a licensed contractor. They were competent, but I thought they were too expensive.""They showed up, they did the work, and they fixed the problem. The repairs have held up. They did everything they said they would do and were supposed to do."
"I have used Xtra Hand several times. Someone gave me their name for doing floors, and I've been using them ever since. They come on time, and they do what they say they are going to do for the price they quote. There are no surprises. They are competent and dependable.""They do quality work. They are very professional and easy to deal with."
"I would tell them that there was an issue with the original job that was done, but that they corrected it promptly and at no charge.""They were fairly easy to schedule, and they were prompt."
"I would tell them that I think they're competent, but they need close supervision.""They did a lot of different kinds of jobs for me when they came, and I liked that they had that wide a range of work that they can do."
"I think it was an overall good experience and they could have more training for the handymen on how to install things.""It was easy to make an appointment and it was easy to pay. They were very accessible."
"I would probably go elsewhere.""They did what I asked them to do."
"I don't know, nothing.""They were on time."
"I have had them out two different times, two different people, to work on various doors. One fixed a sliding door that came off the track and the other one switched some doors for me. I liked that they came on time. They are experienced, friendly, and reasonable to work with. ""I liked the efficient and professional manner in which they worked and completed the jobs."
"We've used them three times now. We just had them wash all of our windows. They cleaned the glass very well. ""They've always been careful about the property. They did the work and cleaned up afterwards. "
"Check with them, but be cautious.""Their price was good."
"I wouldn't recommend them.""They seemed to do good work."
"They would be better for a smaller job.""They had a very good price, and they were easy to work with."
"Consider all of your options.""The price was good."
"Don't use them.""The office staff was good."
"I wasn't happy, but I don't want to do anything to hurt their reputation. I had one experience and I didn't want to call them back.""I thought the concept of being able to get someone out quickly was really great."
"The prices have gone up, and the work isn't as good as it used to be. I had used them in the past for a couple of jobs and was pleased with them until this most recent job.""In the past, they did some excellent carpentry work for me."
"Don't hire them.""Nothing"