Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
October 2008
We declare that Xtra Hand HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1452
(510) 859-4983

Xtra Hand recently installed this built-in shelving in a client’s bedroom.

Xtra Hand helps East Bay homeowners with general repairs, maintenance, plumbing issues and electrical emergencies. Owner and operator Brant Newman has an extensive background in customer service, and he says he and his crew can tackle repair jobs quickly, competently and professionally.

Xtra Hand’s technicians have the knowledge and experience to handle both minor and major repairs, from leaking faucets and damaged floorboards to loose shingles and inconvenient electrical outlets. “We’re courteous and professional, and we respect our customers’ time, belongings and living spaces,” says Mr. Newman. “Also, we aim to leave worksites free of debris and cleaner than when we arrived.”

According to Mr. Newman, Xtra Hand’s service-oriented approach to business is readily apparent in its everyday business practices. His work crews show up on time, and if there’s a delay, they let customers know right away. “We don’t let people just sit and wonder what’s going on,” he says. “I’m very concerned about keeping them informed at all times.”

Company Philosophy

“We’ve been successful because we care about our customers first and foremost. We establish trust by making sure they’re completely happy with our work and giving them good value for their money. This ultimately leads to the kind of goodwill that generates repeat business and referrals. We take care of our customers, and everybody wins.”

Serving Alameda and Contra Costa Counties

Professional Home Maintenance & Repair
Concierge Services

Comparative Summary

Being “service-oriented” isn’t just a catch phrase at Oakland-based Xtra Hand—it’s the cornerstone of the company’s philosophy. “It means we’re not just a company that shows up and does the work,” explains owner Brant Newman. “We want to be a client’s partner in the maintenance of their home. We’re looking for long-term...

Frequently Asked Questions

Q: If I want you to do some work for me, how do we go about arranging it?
A: "First, give me a call and we’ll discuss the job. If it’s a larger project, we can work up an estimate for you. In some cases—especially with smaller jobs—it makes more sense for my guys to come out and work by the hou...
Q: Do your employees speak English?
A: "Absolutely, they’re all native speakers. Not only do they communicate well, they’re smart people and are excellent problem solvers."
Q: Can you buy the materials I need for a project?
A: "Yes. We’re in a position to buy all the materials for your job and just bill you at the end along with the waiver. And we don’t mark up materials—whatever it costs us is exactly what we charge you."

Industry Info

When hiring a handyman service, be sure to look for a company that offers great service and keen problem-solving abilities.
Thinking outside of the box is a must in this industry, says Brant Newman, owner of Xtra Hand. It’s not unusual for challenging and unexpected issues to come up, ones that call for ingenuity and resourcefulness. “Look for somebody who...
Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
89%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Xtra Hand
has passed all rating steps and has earned
The Diamond Certified Award
No. 1452
Continuously qualified since October 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alicia J. Verified Customer Name
"They were punctual and did what they had to do to fix the problem."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Xtra Hand
(510) 859-4983
(510) 530-0492 fax
DCID5108821618

Mon – Fri: 8am – 7pm
Call For Scheduling

Serving Alameda and Contra Costa Counties

Brant Newman, President
8
6
EPA Lead-Safe Certified Renovator
901924
Liability Insurance, Workers' Compensation
Better Business Bureau
2002
Professional Home Maintenance & Repair, Concierge Services
Homeowners, Rental Property Owners
Satisfaction Guaranteed

Photo & Video Gallery

Survey Responses For

Xtra Hand

Xtra Hand: Average 8.7 out of 10 based on 225 unique customer surveys of customer satisfaction.
Alicia J. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them if anyone needs help with their home."

"They were punctual and did what they had to do to fix the problem."

Barry R. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are punctual, they do a really good job, and they clean up after themselves, which is great. I would definitely use them again."

"They were just knowledgeable and punctual. They treated my home as if it was their own."

Bill B. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very responsive when I called them on the phone, and they gave me a clear understanding of what the job was. They showed up on time, and the actual execution of the job was phenomenal. I moved, but I left their information with people who I sold my house to."

"The quality of the work, they did a great job."

Beth W. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was satisfied. He was efficient, knowledgeable, and he did a thorough job."

"His professionalism"

Carol L. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they'll be very pleased with what they get"

"The quality of the work"

Cathy S. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great, and they got the job done."

"The guy, Joe, who showed up was super nice and very pleasant. He got everything done."

David K. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very responsive, competent, and professional"

"The care with detail and their attitude towards customer service"

Lily H. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time, thorough, and they know what they are doing."

"I like that they are on time. I also like that they are confident in what they are doing."

Frances O. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When the gentleman who came had questions about what he needed to do, he was able to call in and talk with another person to get advice on the best way to handle the situation. They have a support system for their people. He didn't take a lot of extra time just to charge me more. He was being thorough."

"I like the fact that they listen to me."

Sharon Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are trustworthy and thorough."

"They knew what things would cost, and they were able to do the job quickly. They cleaned up after themselves."

John E. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did everything I asked. They were very reasonably priced, and they were prompt when they came out. The guy explained what he was going to do, and he didn't waste any time."

"They were everything the Diamond Certified Directory said they would be. The employee was knowledgeable and had a great deal of experience. He also had great people skills."

Josh P. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They showed up on time, they gave me a good estimate, and they did the work right. It was a really good experience."

"It just got done."

Ben D. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked that I could just give them the list of things I wanted taken care of, and they just took care of it."

"The range of things that they could take care of was nice. My wife and I just came up with a whole list of various projects we needed done, not really expecting that they could do all of it, but they did. We were really happy with their work."

Mary C. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide dependable service at a fair price."

"They worked efficiently and did quality work."

Nina A. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're very reliable, real people, not at all like a franchise. The same repairman came to my house both times, and I feel like I'm developing a good, working relationship with him."

"I like best that they did all the little things I asked them to do. I need someone to do work around the house periodically. I will be using them again soon, because I'm very happy with what they have done so far."

Ron W. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have people that are trained to handle all types of home repair work, including electrical, carpentry, painting, and plumbing. "

"They did some outside work, and it was very good. I enjoyed having them here."

Sarah G. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a really good job, they arrived on time, and they spent a long time working on the problem. They put a lot of effort into the work."

"It was easy to get in touch with them to schedule the work. The communication was really good."

Sharon O. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"These guys are awesome. They took care of everything in a very professional, finished manner."

"They can do just about anything. I am so happy with them, and they have been here twice, doing many things."

Shek D. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They responded to my call immediately, and they were on time for my appointment. The person who came to do the work was good and did excellent work. I was very happy with them, I really was. I even called and told the owner that I was very happy with them, specifically John, that is what I think his name is."

"They were able to get the work I needed done."

Alex C. Verified Xtra Hand Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can certainly make installations a lot easier if you need something hung like curtains. They were great. They are a good resource for anything that you need to do around the home."

"They reduced my stress level dealing with my client. I didn't have to hang the curtains myself. They were very good. I was very happy with what they did."