Independently Rated Highest in Quality
Originally Earned:
February 2014
We declare that Woofwalks HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2129
(510) 859-4946
15935 Gramercy Drive
San Leandro, CA 94578
A few of Woofwalks’ satisfied customers relax after a walk through the East Bay hills.

Woofwalks provides a variety of services for dog owners in Alameda County. The company’s primary focus is taking clients’ dogs on off-leash excursions through various East Bay Regional Parks, but it also offers customized obedience training, boarding and rehabilitation.

Owner Stacey Wiley says Woofwalks’ ability to work with dogs with behavioral problems makes it stand out in its industry. “A lot of dog walking companies won’t take on dogs that have behavior issues, but we utilize a variety of techniques to curb these types of problems. We even teach the owners how to apply the same techniques at home.”

Woofwalks is insured with Pet Sitters Associates and legally permitted by the East Bay Regional Parks District to conduct off-leash walks. Ms. Wiley says these qualifications give clients an extra sense of security when it comes to entrusting the company with their pets. “When we’re walking off-leash, there’s the possibility of coming into contact with everything from bicycle riders to horses, so we have to be extra prepared and cautious, which our clients really appreciate.”

Company Philosophy

“We strive to build strong, long-term relationships with our clients and their dogs. By emphasizing training, socialization and exercise, we’re able to offer unique experiences that improve the lives of both our customers and their pets.”

Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.

On- & Off-Leash Dog Walking
Dog Boarding & Rehabilitating
Obedience Training

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for dog walking companies that have earned the prestigious Diamond Certified award. For Woofwalks, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing high-quality services for both dogs and their owners. “With our training methods, we...

Frequently Asked Questions

Q: Can you address specific behavior issues in your obedience training?
A: "Yes, we can customize our training to fit your dog’s specific needs, whether it’s basic obedience training for a puppy or social rehabilitation for a pit bull that has never been out of the backyard. Also, we facilitate our lesso...
Q: Do you use food as a reward in your obedience training?
A: "Sometimes. We don’t use food to motivate behavior, but we might use it for rehabilitation training if it’s appropriate. "
Q: How much does your boarding/training program cost?
A: "The rate fluctuates depending on the age and size of your dog, as well as the magnitude of its behavioral issues. "

Industry Info

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Advancements in computer technology continue to make the world a smarter, safer place for both people and their animal companions. One recent innovation is high-tech pet ID tags, which are embedded with QR (quick response) codes that enable pet...
Findings based on statistically reliable research from 62 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 62

Diamond Certified Qualification

Based on 62 customer surveys, we declare
Woofwalks
has passed all rating steps and has earned
The Diamond Certified Award
No. 2129
Continuously qualified since February 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Michael D. Verified Customer Name
"It's convenient."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Woofwalks
15935 Gramercy Drive
San Leandro, CA 94578
(510) 859-4946
DCIC5102200214

Mon – Fri: 8am – 6pm
Sat: 10am – 4pm

Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.

Stacey Wiley, Owner
10
Liability Insurance
Best Dog Walker, Oakland Magazine - 2011 and 2012
2000
On- & Off-Leash Dog Walking, Dog Boarding & Rehabilitating, Obedience Training
200
All

Photo & Video Gallery

Survey Responses For

Woofwalks

Woofwalks: Average 9.2 out of 10 based on 62 unique customer surveys of customer satisfaction.
Michael D. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"It's convenient."

Colleen S. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I really like that Wally gets to interact with other dogs. I think that's good for him. It's nice that he gets to socialize. We don't always have the time to take him to the dog park."

"Wally gets to go out. We know that he's going to go, have fun, and get to play."

Zoe W. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The person who walks my dog, Maya, is fantastic and really cares about the animals. I get a sense that my dog really enjoys going out on the walks and that's really valuable for me, knowing he's in good hands when he's out and that he's having a good time. "

"I like the service that they offer. They come out and pick up the dog. I like that. I also like that they also offer boarding, which has been very helpful for me."

Madison T. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend we like Woofwalks a lot, especially our regular walker, Maya."

"They walk the dog."

Cecilia G. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My dogs are happy. They're very reliable, they're very good with the animals, and I like their customer service."

"We have the same walker all of the time. "

Charlie E. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good owners, good walkers, they have decent boarding, fair prices, and they've got a nice website. They're a great place. We've been using them for years."

"I like the fact that you can get some dog training at the same time, and the fact that they will board. I like the young man who's our off-leash dog walker."

Cindy E. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Woofwalks is reliable, and our dog has better behavior now because of the walks that she's received. I think they're reasonably priced. They've been flexible with us if we need an extra walk, and they have good communication."

"They pay attention to our dog's behavior."

Connie K. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They offer different services. Stacey, the owner, has done a lot of training with my dogs. She's one of the most amazing trainers I've ever witnessed. She's better than Cesar Milan. I have rescue pit bulls, and she has been phenomenal in helping me train them and handle them. She has been instrumental in socializing them. I utilize her walking services. I use the same walker all the time, and I rate Jaime very highly. Jaime has them off leash safely."

"How they handle the dogs is just great. I've worked with them for 13 years. My dogs have been very well-socialized as a result of their work."

David B. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly, reliable, and flexible."

"We've been extremely satisfied with our walker, Maya. She has made the experience so positive for us. The office has been flexible if we need to change our schedule."

Elizabeth O. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable"

"The communication I have with the walker, Maya, she's responsive and flexible in case I need to make changes in my schedule. She lets me know if something is going on with my dog or if she's acting weird. Maya leaves me notes about how the walk went and sends me pictures of my dog on the walk, which is nice."

Estelle B. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable. I really like Stacey. I've been using them for 15 years. I've been through 2 dogs with them."

"I can trust them. They are reliable."

Carol R. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They look after your dog like they're one of the family. They're more than just dog walking; they train your dog and teach them good manners. They're there when you need advice on anything that's going on with your dog. I trust them to provide timely and accurate information. They have a huge amount of knowledge, and they really care for dogs."

"The level of trust I have in them, I feel that they would take care of my dog the way that I would take care of my dog."

Heather S. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great with my dog. They're very accommodating and flexible."

"My dog walker, Maya"

Jen R. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are an extension of my family."

"Their reliability, their customer service, and the fact that they are like family"

Jennifer R. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, caring, and experienced. My dog feels very much at home with them."

"I've been using them now for a decade. They're responsive, and they really care. "

Jessica S. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They totally care for your dog while you're at work. "

"The care my dog walker Maya gives to the dogs, I think it's great."

John C. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that you're getting not just a walker but a trainer, too."

"I like that the dog is out of the house more than a couple hours a day."

Kendra J. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're just great. My dog is really happy when she's with them."

"We love our dog walker, Maya. She just cares so much about my dog. Maya is really sweet. My dog loves her. It's just good. It's worth the cost."

Charlotte S. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great company."

"How attentive and thoughtful they are with my dog"

Kristie V. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great and reliable."

"Their consistency and flexibility"

Laura R. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I completely trust them. I think they're awesome."

"They're really professional. I can tell they love dogs. They don't leave me stranded."

Leah M. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great."

"The people involved are really good with my dog."

Maryan K. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend that it's a good way to keep your dog socialized and have them under supervision. It's much safer than a dog park."

"The walker, Jared, is very dependable and on time. He gets along with my dog. He likes my dog, and my dog likes him. They seem to follow all the procedures you would imagine."

Mia L. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great."

"Good communication, they are responsive and let me know about changes in advance."

Nancy G. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have friendly dog walkers. My dog loves the dog walker. They're very responsive and easy to work with."

"It's just a great service, and we like our dog walker."

Paula S. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent customer service, my dog comes home very happy."

"I think the people who take the dogs for the walk are excellent. My dog gets a rigorous workout. The company is very organized and responsive."

Sarah M. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are extremely dedicated to dogs. They are very attentive. They are also exceptionally reliable."

"I like it best that they do what they say they are going to do."

Sarah W. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their thoroughness and how updated they keep the owners about the dogs"

"I like the updates that I would get and the daily pictures from the hikes, but also the fact that the walker was able to help train and work with the dog."

Stacey M. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable. They are flexible and easy to work with. They take very good care of my pet."

"I really love our dog walker, Jaime."

Sue G. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The walker is very dedicated, reliable, and great with a challenging animal."

"The flexibility and the experience of the owner, and the rapport and skill of the walker"

Tara S. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It would be great if you could walk your own dog, but when you're busy, this service comes in handy. They're a good company."

"They take good care of my dog when they walk her."

Theresa S. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really care about dogs. Our dog loves his dog walker."

"They really are dog people. They take care of our dog, and my dog's really happy with them."

Tricia P. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable."

"They care for the animals seemingly as much as the owners do. I'm getting great service."

Victoria R. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and good."

"They do what I expect them to do. They do a good job."

Wendy N. Verified Woofwalks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're 100% reliable. The staff is friendly. "

"I always felt safe leaving my dog with them. "

Alexia S. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I've recommended them several times. I think they're great."

"The fact that they take the dogs off leash, we're happy with their service."

Anne R. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have a very compassionate staff that really takes care of my dog in every way, and they're flexible. I sometimes have an erratic schedule, but they're flexible with changing dates for walks."

"The trainers themselves"

Danielle B. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They provide a good quality and long walk for my dog at a reasonable price."

"The dogs are out on the trail for an hour."

Grace R. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"When they came back, they would always give us a slip for how our dog's walk went, which was helpful in knowing what was going on."

"The people are so nice. "

Greg M. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's great. It's a little on the expensive side, but it's good."

"Our dog walker, Gerry, was very nice. They are organized. They give you feedback every day."

Zoe S. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Very convenient, reliable, and trustworthy, I get a happy dog."

"Convenience"

Kristen P. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I feel like they are knowledgeable, trustworthy, and reliable when it comes to handling dogs that have behavioral issues that other people can't deal with."

"The flexibility is very helpful. The fact that they are knowledgeable about dog behavior, not just dog lovers, is important to me personally. I think they are doing great things. They give reports every walk. I've been using them for 3-4 years."

Lee M. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and good with my dog."

"My dog walker, Matt, is very dependable. "

Leslie A. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I'm not sure. "

"They know my dog."

Lillian L. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very flexible and accommodating. They have good pricing. The walker's seem to really enjoy their jobs and get along with the dogs."

"I think reliability"

Adam B. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The owner Stacey is very knowledgeable. She knows dogs and knows how to fit dogs to walkers. We have a very skittish, fearful dog, and the moment she saw Stacey, she was just in love with her."

"They're very flexible with our scheduling."

Lori H. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're a reliable dog service. We've been using them for a year and a half. We've been very happy. They're fine. "

"It's a reliable service."

Natalie F. Verified Woofwalks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Reliable, great walkers, my dog loves them."

"I really like my dog walker, Jaime. He's a great guy. They can almost always take my dog if I need to board her. I use them every 2 days."

Cathy D. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, dependable, and we got what we were looking for."

"They were always here when then said they would be, and there were never any problems coordinating with them. They were very reliable."

Dan G. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"The prompt communication"

Eric B. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would say that it's a great service. I trust our walker, Jaime, in particular. "

"They're reliable. Jaime loves my dog. He's one of her favorite people in the world."

Jason H. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"It's a great service. We've had nothing but positive things from them."

Kim P. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"My dog seems to be very happy and well rested when I get home."

"I like how much they care about the dogs."

Liz B. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"The individual walkers are fantastic. However, the organization of the company is somewhat spotty. "

"The two walkers we have, Glen and Maya"

Megan S. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're flexible and seem to take good care of the dogs."

"I got to know the walkers. "

Natalie K. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to work with. My dog had fun with them."

"They were able to work with my schedule. Their prices were reasonable."

Robin J. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's a very good way to keep your dog active and socialized. "

"The fact that they're open to options in terms of scheduling and frequency"

Rosanne K. Verified Woofwalks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's convenient because of the flexible scheduling."

"The customer service, the person coordinating is flexible, accommodating, and responsive. You feel like they are organized, so they will take care of your dog."

Ella A. Verified Woofwalks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They've been really reliable, and they seem to be a really organized company that focuses on customer service. They just recently let go of a dog walker because of some stuff that he was doing that they weren't happy with. They handled it really well, and you can tell when there's bad politics in a company, but they've been providing a really good service."

"I like that they service my area, because it was kind of hard to find a dog walking company that serviced my area. They offer a lot of services, and they make it easy on the consumer to use them as a business. "

Patrick L. Verified Woofwalks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"We really did love the dog walker, Maya."

"We liked just how much our dog liked Maya."

Stuart J. Verified Woofwalks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They have flexible scheduling and a good license and bonding background."

"The flexibility of the scheduling, I'm happy with the care my dogs received."

Sophie E. Verified Woofwalks Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"If you have an older dog or a dog that doesn't have high energy, they would probably be good for that. We have a very high energy dog, and we feel he wasn't exercised properly."

"They're very friendly."