Diamond Certified Company Report

Window-ology

Diamond Certified Company Report

Window-ology

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

V. V.

VERIFIED Window-ology CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I used them for many years. They're great. They're 100% on their quality and customer satisfaction. They make sure they take care of anything you need.

They are very patient and very easy to deal with. We were really satisfied with them.

N. N.

VERIFIED Window-ology CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional. They knew what they were doing and they reacted very quickly to my individual needs. They were very flexible in dealing with my needs.

I appreciated their willingness to understand my problem and get the job of repairs to my shades done quickly. They were very responsive to everything. It was all very pleasant with professional service. It was terrific.

Ms. J.

VERIFIED Window-ology CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were just the best.

They basically did what they said they were going to do. They have some very creative people, so when you need creative help they offered that. If you went in knowing what you wanted, they had the right help for that too.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Alan Robinette, Owner

Window-ology offers window covering products and services to residential and commercial customers throughout the Bay Area with additional locations in four states. The company provides sales, installation and repair services for blinds, shades, shutters, draperies, motorized window treatments, solar screens, and more.

Owners Alan and Chris Robinette explain that since Window-ology manufactures many of its own products, the quality of its materials and workmanship is consistently high. All the company’s window coverings are built specifically to order and size, and it offers free consultations to guarantee clients’ specifications are met.

Window-ology’s expanded showroom lets customers see window covering options in various home environments. The company can also bring its services to clients’ homes to measure windows, discuss options, help choose treatments and follow up with professional installations. “We’ve been serving clients in the Bay Area for 25 years, and we look forward to serving every customer,” says Alan Robinette.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Window-ology

Service AREA

The Bay Area

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SERVICES PERFORMED

Blinds
Shades
Shutters
Motorization
Draperies
Bedding
Repairs
Solar Screens

BRANDS Supported
  • Hunter Douglas Window Fashions

  • Norman Shutters

  • Comfortex

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Window-ology

A look inside Window-ology’s Pleasanton showroom

Company Profile

Window-ology offers window covering products and services to residential and commercial customers throughout the Bay Area with additional locations in four states. The company provides sales, installation and repair services for blinds, shades, shutters, draperies, motorized window treatments, solar screens, and more.

Owners Alan and Chris Robinette explain that since Window-ology manufactures many of its own products, the quality of its materials and workmanship is consistently high. All the company’s window coverings are built specifically to order and size, and it offers free consultations to guarantee clients’ specifications are met.

Window-ology’s expanded showroom lets customers see window covering options in various home environments. The company can also bring its services to clients’ homes to measure windows, discuss options, help choose treatments and follow up with professional installations. “We’ve been serving clients in the Bay Area for 25 years, and we look forward to serving every customer,” says Alan Robinette.

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Company Philosophy

“We’re a business based on pride and confidence, and those qualities are exemplified in everything we do. We don’t just sell window covering products; our goal is to establish relationships with our customers. We aim to provide them with great selections, quality products and exceptional customer service.”

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Comparative Summary

Pleasanton’s Window-ology is the corporate office of a national retailer and manufacturer of window covering products. The company has franchises and professional sales personnel throughout the United States, and its offices are locally owned and operated. “We have expertise in everything from soft fashions to custom draperies and specialty motorized products,” says co-owner Chris Robinette. “We pride ourselves on our ability to assess and identify our clients’ particular needs, and we’re able to recommend the right products for every situation.”

Window-ology also manufactures and repairs many products onsite and can help customers review samples. To help the company’s sales professionals know what products to recommend, Ms. Robinette suggests customers ask themselves why they want to cover a particular window. “Is there a sun or privacy issue? Is it for heat or cold? Is there a need to block glare on a TV or computer screen? These details will help customize window coverings for maximum performance.”

Window-ology also offers a variety of shutter options from several different manufacturers, including solid wood, composite wood and other combinations.

The company’s focus on workmanship and quality control is enhanced by its staff of long-term employees, who, according to Ms. Robinette, know how to build and repair all products and take pride in their work. “All our installation crews are trained to uphold our professional standards,” she says.

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Industry Info
Choosing the right window coverings is an exercise in personal preference.

Blinds are either meant to be practical and decorative or protect privacy and control sunlight. Because there are so many styles and colors, shopping for new blinds may seem overwhelming. Here are a few tips to consider:

• Measure and determine the proper size and fit.
• Make sure they control privacy and sunlight.
• Consider the product’s energy efficiency.
• Determine if it allows for simple cleaning and care.
• Choose the right size and mount for your windows. Older window frames are usually deeper and more suited for an inside mount, while newer, shallow window frames are built for an outside mount.

Some windows, such as those in bathrooms or bedrooms, require extra privacy. Choosing PVC vertical blinds, pleated shades or cellular shades with privacy backing can help. Some mini and wood blinds also offer additional privacy.

If a window faces a brightly lit area, the same qualities that provide privacy can also keep light out of a room. Some people prefer blinds that offer more privacy on the bottom while allowing light to come through the top. Look for blinds that offer a top down/bottom up control.

Dusty homes can present a challenge for blinds. Aluminum mini blinds are easy to maintain and only require an occasional dusting; some aluminum mini blinds come with an anti-static finish that repels dust. If necessary, they can be easily cleaned with a mild soap and water. If you have children or pets, PVC vertical blinds are durable and can be easily wiped clean with a cloth and mild cleaning solution.

If you put blinds above a sink or in a room with high humidity, choose a water-resistant style. PVC vertical blinds, vinyl blinds and aluminum mini blinds hold up well in damp rooms.

For businesses and other commercial projects, choose products that are durable and can easily be maintained and operated by different people.

When looking for a window coverings contractor, check the following:

• Does the company offer a wide variety of options and manufacturers?
• Can you view samples?
• How knowledgeable is the contractor at the first meeting or call?
• What’s their background in design?
• What’s their experience with installations?

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Frequently Asked Questions
Q: How do I clean my shades, blinds or drapes?
A: “Depending on the product, we tell customers exactly how to clean it. We can also recommend alternative services if it’s something they can’t clean themselves.”
 
Q: How long does the process take?
A: “Most products can be completely installed two to three weeks from the time of order. If products arrive sooner than expected, we’ll call and do the installation sooner. Shutters take about six to eight weeks, and a Roman shade takes about four weeks. Draperies can take six to eight weeks or longer, depending on the time of year.”
 
Q: Should I choose solid wood over composites with a veneer?
A: “We install more composite shutters than anything else. The price is lower and the quality is good.”
 
Q: Can PVC or poly shutters be painted?
A: “Yes, but it’s impractical to paint PVC or poly shutters because their colors are imbedded. You’re better off with wood shutters if you expect to change colors.”
 
Q: Is child safety a concern?
A: “We often bring up child safety if a home has small children. Depending on what product a customer is interested in, we’ll recommend a cordless version.”
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SELECTED PHOTOS FROM Window-ology

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Alan Robinette

Expert CONTRIBUTOR PROFILE
  • Alan Robinette is a veteran of the window covering industry and president of Window-ology, a Diamond Certified company since 2009. He can be reached at (925) 331-0343 or by email.

Alan Robinette: An Interpersonal Opportunity

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — Years ago, Alan Robinette was looking for a career change—preferably one that involved more interpersonal interaction. As it turned out, the window covering industry gave him a perfect opportunity to do just that. “Prior to my current career, I was a service division manager for Huffy, where most of my interactions were with corporate buyers in an office setting,” he recounts. “As time went on, I became interested in finding a career that would allow me to interact with people on a more personal level. I figured a good avenue for this would be to get involved in some aspect of home interiors, which is why I ultimately chose to get into the window covering industry.”

Today, as president of Window-ology, Alan continues to enjoy the rewarding work entailed by his second career. “I still really like interacting and forming relationships with customers, as well as beautifying their home interiors. Besides enabling me to work with people on a personal level, my job allows me to have a direct impact on their lives by enhancing the beauty and functionality of their homes.”

A resident of Pleasanton (where he lives with his wife, Chris), Alan likes to spend his free time on active pastimes like working on his house. “I own a historic home that I’ve enjoyed restoring and maintaining, and I continue to do little projects here and there,” he affirms. “It’s neat to know I’m putting work into something that will transcend my lifetime.” Alan says he also likes to travel regularly. “Often, I’ll combine vacations with my business-related travels, whether by arriving at the location early or staying a week after. My favorite city to visit is definitely Paris—I’d love to just stay and hang out there for a month.” Additionally, Alan enjoys spending time with his and Chris’ two grown daughters, Ashley and Lauren, and granddaughter, Naomi.

In regard to his professional career, Alan has taken to heart the phrase, “If you want something done right, do it yourself.” “One thing that sets Window-ology apart is we don’t just install window coverings; we make our own,” he explains. “We have a facility where we manufacture our own shell shades, roller shades and other products. We take a lot of pride in making our own high-quality window coverings, and it also enables us to give our customers more options in terms of customization.”

When asked what his life might look like if he were to retire tomorrow, Alan says he’d probably take that month-long Paris trip he’s been daydreaming of. “I would definitely continue to travel. Of course, in between, I’d need to find something to keep me busy, so I’d probably do some more home projects. One thing I’d like to do is build a two-story playhouse for my granddaughter.”

Ask Me Anything!

Q: Coffee or tea?
A: Actually, I prefer espresso.

Q: What’s your favorite local restaurant?
A: I have two, both of which are in Pleasanton: Forno Vecchio and Eddie Papa’s American Hangout.

Q: What were you most known for in high school?
A: I had a pickup truck, and I’d give a ride to anybody who wanted to jump in the back.

Q: If you could time travel, would you go to the past or the future?
A: Probably the past, just to learn more about my family history and get to know some of my ancestors.

Q: What’s the best gift you’ve ever received?
A: For my 40th birthday, my family threw me a surprise party and invited pretty much everyone who’s been a part of my life from high school onward. That was really special.

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Expert articles
  • The Benefits of Cellular Shades

    PLEASANTON — When it comes to choosing window coverings for your home, one option to consider is cellular shades. Also known as “honeycomb” shades, this versatile window covering product offers a variety of functional and aesthetic benefits.

    One advantage of cellular shades is their small stack height, which means they compress tightly when raised and cause minimal obstruction of window views. Additionally, cellular shades’ dual-fold character allows them to be lowered from the top-down, providing privacy on the lower half of the window without having to be fully closed.

    Another advantage of cellular shades is they’re available in cordless versions. Cords can be an eyesore and even pose a safety issue (especially for young children), so cellular shades are a great way to optimize safety and get a clean look. Also, since cordless cellular shades don’t have any cord holes, they provide better light control. Further advantages of cellular shades include design variety (they come in hundreds of colors and textures), ease of use and superior insulation.

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Expert video tip

Video: Benefits of Cellular Shades

Complete Video Transcription:

PLEASANTON — Host, Sarah Rutan: If you’re planning to install new window coverings in your home, one product worth considering is cellular shades. Today we’re in Pleasanton with Diamond Certified Expert Contributor Alan Robinette of Window-ology to learn more.

Diamond Certified Expert Contributor, Alan Robinette: So, many people already know that cellular shades have three wonderful advantages in that they disappear and open the window so well, they create a wonderful insulation, and they also give you a perfectly open view when you want to be able to see out. There are no cords visible anywhere and there’s no — because cords are really not a very pretty thing to have. There’s also a safety issue that goes along with that. So, we build our shades — whenever you let us — we build them with the cordless system and then we can do two other things that are very nice. Don’t know if it shows up in the picture or not, but this is a linen weave fabric, so it has a lot more texture. Comes in — we can do this in about 800 different colors. So, the selection is immense, the fabric is beautiful, and completely cordless gives you a more beautiful look. Easy function and a window that can be opened and cleared when you want it. Full privacy when you want it and the best energy efficiency of any window covering product.

So, another wonderful feature of the cellular shade is the ability to lower from the top-down. We refer to this as a dual fold. Some refer to it as top-down bottom-up. This allows you to have privacy in the lower half of the window and open view on the top. This can be done with regular cords or, like in this example, the way we’re making it here. We always prefer to do cordless.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

 

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Window-ology WEBSITE AND EXTERNAL FEED
  • Window-ology SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.window-ology.com
Diamond Certified RATINGS ON Window-ology
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Window-ology : Average 9.3 out of 10 based on 250 unique customer surveys of customer satisfaction.

V. V.

VERIFIED Window-ology CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I used them for many years. They're great. They're 100% on their quality and customer satisfaction. They make sure they take care of anything you need.

They are very patient and very easy to deal with. We were really satisfied with them.

N. N.

VERIFIED Window-ology CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional. They knew what they were doing and they reacted very quickly to my individual needs. They were very flexible in dealing with my needs.

I appreciated their willingness to understand my problem and get the job of repairs to my shades done quickly. They were very responsive to everything. It was all very pleasant with professional service. It was terrific.

Ms. J.

VERIFIED Window-ology CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were just the best.

They basically did what they said they were going to do. They have some very creative people, so when you need creative help they offered that. If you went in knowing what you wanted, they had the right help for that too.

Mark M.

VERIFIED Window-ology CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very good, but they're pretty pricey.

They knew what they were talking about. They were pretty good on everything.

Ms. H.

VERIFIED Window-ology CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service.

I like the personability. They are very nice, very responsive and very transparent.

C. J.

VERIFIED Window-ology CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the window treatment they provided.

They have good customer service and good quality.

Mr. M.

VERIFIED Window-ology CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They followed through. They do a good follow-up on the product.

They made sure that it was done right.

Z. Z.

VERIFIED Window-ology CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a good experience. I would recommend them.

I liked everything about the service and was very satisfied.

T. C.

VERIFIED Window-ology CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good service, and it's a good value.

I liked working with Allen.

Ms. M.

VERIFIED Window-ology CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, capable and efficient.

I like their shop. They have a good selection in products.

U. U.

VERIFIED Window-ology CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

My friends love my windows. They always ask who did them. and I always tell them Window-ology. I always recommend them.

I like the products they have.

Ms. B.

VERIFIED Window-ology CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good quality, but the price is high.

I like the quality and the service.

Ms. P.

VERIFIED Window-ology CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional. They have a great designer. They're very patient and understanding. I had a great overall experience. I would definitely recommend them.

I loved my designer. The installer was great too. They were awesome and very professional. I did custom drapes, and I am elated with my purchase.

Mr. M.

VERIFIED Window-ology CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend making an appointment. We just walked in, and we had to wait a while as they were helping other customers.

They were pleasant on the phone when I asked what they provided. Also they are located close to my home, which is convenient.

Ms. L.

VERIFIED Window-ology CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are straightforward. They are helpful and they have good prices. They delivered and installed like they said they would.

I like the convenience. We have used Window-ology before and we like the convenience of their services. They have a good selection and are very easy to deal with.

Theresa L.

VERIFIED Window-ology CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

The gentlemen that came out to meet with us did a very good job helping us and walking us through the process of ordering appropriate treatments for our windows.

We liked the pricing and the product. It's been a year now and we've had no issues.

Mr. A.

VERIFIED Window-ology CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They stand behind their work and they're very knowledgeable in their business.

I like the personal service.

Kim W.

VERIFIED Window-ology CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good skills and they're knowledgeable.

They are professional and courteous.

Debbie E.

VERIFIED Window-ology CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them for the last 10 to 15 years. They have quality products and excellent installation.

The products are really good. They are reliable and easy to work with.

A.L.

VERIFIED Window-ology CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a reliable service. They did what they promised they would do.

I think they have a quality product.

Read All 250 Survey Responses at Ratings View