Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
December 2009
We declare that Window-ology HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1591
(925) 331-0343
4225 Stanley Boulevard
Pleasanton, CA 94566
Alan Robinette, Owner

Window-ology offers window covering products and services to residential and commercial customers throughout the Bay Area with additional locations in four states. The company provides sales, installation and repair services for blinds, shades, shutters, draperies, motorized window treatments, solar screens and more.

Owners Alan and Chris Robinette explain that since Window-ology manufactures many of its own products, the quality of its materials and workmanship is consistently high. All the company’s window coverings are built specifically to order and size, and it offers free consultations to guarantee clients’ specifications are met.

Window-ology’s expanded showroom lets customers see window covering options in various home environments. The company can also bring its services to clients’ homes to measure windows, discuss options, help choose treatments and follow up with professional installations. “We’ve been serving clients in the Bay Area for 25 years, and we look forward to serving every customer,” says Alan Robinette. 

Company Philosophy

“We’re a business based on pride and confidence, and those qualities are exemplified in everything we do. We don’t just sell window covering products; our goal  is to establish relationships with our customers. We aim to provide them with great selections, quality products and exceptional customer service.”

Serving the Entire Bay Area

Blinds
Shades
Shutters
Motorization
Draperies
Bedding
Repairs
Solar Screens

Comfortex
Hunter Douglas
Hunter Douglas
Norman Shutters
Norman Shutters
Window-ology

Comparative Summary

Pleasanton’s Window-ology is the corporate office of a national retailer and manufacturer of window covering products. The company has franchises and professional sales personnel throughout the United States, and its offices are locally owned and operated. “We have expertise in everything from soft fashions to custom draperies and specialty motorized products,” says co-owner...

Frequently Asked Questions

Q: How do I clean my shades, blinds or drapes?
A: "Depending on the product, we tell customers exactly how to clean it. We can also recommend alternative services if it’s something they can’t clean themselves."
Q: How long does the process take?
A: "Most products can be completely installed two to three weeks from the time of order. If products arrive sooner than expected, we’ll call and do the installation sooner. Shutters take about six to eight weeks, and a Roman shade takes ab...
Q: Should I choose solid wood over composites with a veneer?
A: "We install more composite shutters than anything else. The price is lower and the quality is good."

Map

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Industry Info

Choosing the right window coverings is an exercise in personal preference.
Blinds are either meant to be practical and decorative or protect privacy and control sunlight. Because there are so many styles and colors, shopping for new blinds may seem overwhelming. Here are a few tips to consider: • Measure and...
Findings based on statistically reliable research from 250 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 250

Diamond Certified Qualification

Based on 250 customer surveys, we declare
Window-ology
has passed all rating steps and has earned
The Diamond Certified Award
No. 1591
Continuously qualified since December 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Mark M. Verified Customer Name
"They knew what they were talking about. They were pretty good on everything."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Window-ology
4225 Stanley Boulevard
Pleasanton, CA 94566
(925) 331-0343
(925) 462-1247 fax
DCID9254621207

Mon – Fri: 9am – 5pm
Sat: 10am – 3pm
Evenings: By Appointment

Serving the Entire Bay Area

Alan and Chris Robinette, Owners
24
33
904282
Liability Insurance, Workers' Compensation
Better Business Bureau, Pleasanton Chamber of Commerce
1992
Blinds, Shades, Shutters, Motorization, Draperies, Bedding, Repairs, Solar Screens
Comfortex, Hunter Douglas, Norman Shutters, Window-ology
450
Commercial, Residential
Alameda Window Coverings

Photo & Video Gallery

Survey Responses For

Window-ology

Window-ology: Average 9.3 out of 10 based on 250 unique customer surveys of customer satisfaction.
Mark M. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're very good, but they're pretty pricey."

"They knew what they were talking about. They were pretty good on everything."

V. V. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I used them for many years. They're great. They're 100% on their quality and customer satisfaction. They make sure they take care of anything you need. "

"They are very patient and very easy to deal with. We were really satisfied with them."

N. N. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional. They knew what they were doing and they reacted very quickly to my individual needs. They were very flexible in dealing with my needs."

"I appreciated their willingness to understand my problem and get the job of repairs to my shades done quickly. They were very responsive to everything. It was all very pleasant with professional service. It was terrific."

Ms. H. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great customer service."

"I like the personability. They are very nice, very responsive and very transparent."

C. J. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the window treatment they provided."

"They have good customer service and good quality."

Mr. M. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They followed through. They do a good follow-up on the product."

"They made sure that it was done right."

Z. Z. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a good experience. I would recommend them."

"I liked everything about the service and was very satisfied."

T. C. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a good service, and it's a good value."

"I liked working with Allen."

Ms. M. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, capable and efficient."

"I like their shop. They have a good selection in products."

U. U. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My friends love my windows. They always ask who did them. and I always tell them Window-ology. I always recommend them."

"I like the products they have."

Ms. B. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good quality, but the price is high."

"I like the quality and the service."

Ms. J. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were just the best."

"They basically did what they said they were going to do. They have some very creative people, so when you need creative help they offered that. If you went in knowing what you wanted, they had the right help for that too."

Ms. P. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional. They have a great designer. They're very patient and understanding. I had a great overall experience. I would definitely recommend them."

"I loved my designer. The installer was great too. They were awesome and very professional. I did custom drapes, and I am elated with my purchase."

Mr. M. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend making an appointment. We just walked in, and we had to wait a while as they were helping other customers."

"They were pleasant on the phone when I asked what they provided. Also they are located close to my home, which is convenient."

Ms. L. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are straightforward. They are helpful and they have good prices. They delivered and installed like they said they would."

"I like the convenience. We have used Window-ology before and we like the convenience of their services. They have a good selection and are very easy to deal with."

Theresa L. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The gentlemen that came out to meet with us did a very good job helping us and walking us through the process of ordering appropriate treatments for our windows. "

"We liked the pricing and the product. It's been a year now and we've had no issues."

Mr. A. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They stand behind their work and they're very knowledgeable in their business."

"I like the personal service."

Kim W. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good skills and they're knowledgeable. "

"They are professional and courteous."

Debbie E. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them for the last 10 to 15 years. They have quality products and excellent installation. "

"The products are really good. They are reliable and easy to work with."

A.L. Verified Window-ology Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a reliable service. They did what they promised they would do."

"I think they have a quality product."