Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
September 2002
We declare that Willow Glen Diamond Company HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #167
(408) 993-1313
1302 Lincoln Avenue, Suite 102
San Jose, CA 95125

Willow Glen Diamond Company is a member of the American Gem Society, which upholds the highest standards in the jewelry industry. Terri Brooks, owner of Willow Glen Diamond Company, is a graduate gemologist of the Gemological Institute of America. She has a staff of graduate gemologists to be certian that her clients are well served. Best known for her custom work and repairs, she has been an expert diamond specialist since 1983.

Willow Glen Diamond Company has had a long-standing commitment to service excellence, and has become known as one of the premier jewelry companies in the greater San Jose area, carrying Eightstar diamonds and design lines such as, Tacori and Gelin Abaci.

They are the only store in San Jose that was honored by being voted as an American Gem Society Guild member. They are experts in the time-honored tradition of jewelry making, repairs and appraisals. They also offer Internet purchase verifications, laser inscription on diamonds, jewelry appraisals and insurance replacement.

Company Philosophy

"Willow Glen has been educating jewelry buyers in the San Jose area for more than 20 years. We offer very personalized service that provides for direct contact to the designer, who will interpret the client's requirements and to be certain that our clients are satisfied with their piece of jewelry."
Serving Santa Clara CountyCustom Design in 14K, 18K, Platinum Fully-Equipped Gemological Laboratory Repair and Restoration Services

Map

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Findings based on statistically reliable research from 181 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 181

Diamond Certified Qualification

Based on 181 customer surveys, we declare
Willow Glen Diamond Company
has passed all rating steps and has earned
The Diamond Certified Award
No. 167
Continuously qualified since September 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were terrific. We were on the same page. I can't say enough nice things about them. They have good creative skills and good quality. They delivered on everything. From my viewpoint, all the details were right on. I am happy to recommend them."

–Barbara G.

"They are always willing to help me. The work they do is great. I just think they are great all the way around."

–Barbara K.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Willow Glen Diamond Company
1302 Lincoln Avenue, Suite 102
San Jose, CA 95125
(408) 993-1313
(408) 993-1379 fax
Tue - Sat: 10am - 5pm
Thu: 10am - 7pm
Closed Sun & Mon
Serving Santa Clara County
Liability Insurance, Worker's Compensation
Graduate Gemologist ISA Certified Appraiser Master Goldsmith/Diamond Setter
Terri A. Brooks, GG, ISA Certified Appraiser