William Michael Automotive | Diamond Certified

Independently Rated Highest in Quality

S e v e n t h Consecutive Year

Originally Earned:
November 2003

We declare that William Michael Automotive HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified^® status.

Certificate #328

COMPANY CAPABILITES TABLE AREAS SERVED, SERVICES & BRANDS MAP CONTACT INFO COMPANY PROFILE DIAMOND CERTIFIED^® RATINGS DASHBOARD

(408) 970-0466

1800 Richard Avenue
Santa Clara, CA 95050

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Owner Frank Walsh earned a degree in automotive repair from De Anza College, and has been working in the auto industry for 20 years. Mr. Walsh is a Certified Master Technician. He went to work for William Michael Automotive in 1987 and then bought the business nine years later. Mr. Walsh and the other technicians at William Michael Automotive perform all types of servicing, diagnostics, replacements and repairs on your car or light truck. That's bumper-to-bumper service from the headlights to the backup lights, from the air intake to the exhaust pipe. They service and repair vehicles dating from 1984 to contemporary computer-controlled Asian and domestic brands.

William Michael Automotive can fix what's broken and do periodic maintenance to help keep what's not broken from breaking. They provide shuttle service within a 5-mile radius and can arrange rental cars and towing.

Company Philosophy

"Here at William Michael Automotive, we are passionate about automotive maintenance, diagnostics and repairs. We specialize in 1990 and newer Asian/Domestic cars and trucks. William Michael Automotive is breaking the mold of public perception of the automotive repair industry. Our proactive instead of reactive business philosophy keeps our customers' vehicles reliable and reduces the chance of unexpected breakdowns."

Serving Santa Clara County

Bumper-to-Bumper Repairs
Maintenance
Computer-Controlled Systems
Engines
Electrical Systems
Suspension
Transmissions

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Findings based on statistically reliable research from 176 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Chart.

Company Credentials

Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?

Chart.

Yes:93%

n = 176

Diamond Certified Qualification

Based on 176 customer surveys, we declare

William Michael Automotive

has passed all rating steps and has earned
The Diamond Certified Award

No. 328

Continuously qualified since November 2003.

David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were courteous and helpful. I liked everything about them. They were fantastic. The secretary was very helpful, and she knew everything. She was very knowledgeable."

–T.T.

"Accuracy, good communication, and getting the job done, they give me updates and let me know what's wrong, what it will cost, and how long it will take."

–Brendon M.

Research conducted by American Ratings Corporation. Ratings Methodology