William Michael Automotive

William Michael Automotive: Average 8.9 out of 10 based on 201 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Sherri H. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The communication, they always call and they let us know what is wrong with the car. They don't work on the car until they get permission from me."

Bob B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are competent, straightforward, and helpful."

Carolyn L. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took time and ran down the problem for me. They were truthful about what needed to be done. They were able to find me an economical solution. They worked me in without an appointment."

Chris P. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Clear communication"

Caroline R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful and their work was very good."

Darryl P. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very good from a customer service perspective and very thorough in their analysis of the vehicle, they resolved all issues in a timely fashion."

Eric P. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They diagnosed the problem, told me what they were doing, and fixed the problem."

Frank P. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their expertise and the way they handle the customer service, everything about them is good."

Greg L. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was recommended to us by a friend. Ever since we've been going to him, we have been extremely satisfied. He has been open and honest. He always calls us if something major pops up and he will tell us if they find something and ask if we want it fixed. He gives courtesy rides in his personal car. He is very customer-oriented. We have used them for about 10 years. I refer him to other people."

Joe P. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think he is very honest and upfront. He lets you know right off the bat what is going on."

Joseph S. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people I had talked to have been polite and attentive."

Linda B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"For one thing, they knew what was wrong with it before seeing the car. They knew what to look for. They recommended a towing company and by noon they had it diagnosed. They found another problem later that day and they just fixed it right away. When they told me what was wrong, they answered all of my questions. They didn't make me feel rushed or stupid, which was important as a woman. They gave me a discount coupon for recommending them."

Gabriela B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very reliable."

Mary B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Not only did they repair my car, but they picked me up and brought me home. I was very pleased with their service, their friendliness, and their willingness to answer questions."

Nancy A. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is a neighbor. I know him. His location is close."

Nick B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was top-notch. Because they are small and independent, they will talk to you as long as they need to in order to explain everything. They are very helpful from the owner to the woman at the front desk and the work was always good. I feel confident in them. They are more expensive, but they are worth the price. All the parts will be top-notch."

Opal M. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They told me what I really needed to have done and things that would need to be done in the future but didn't need to be done right away. It was nice to be able to make the choice. Their customer service is good. They are friendly and very helpful. I think they are just fine."

Tehama T. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were courteous and helpful. I liked everything about them. They were fantastic. The secretary was very helpful, and she knew everything. She was very knowledgeable."

Brendon M. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Accuracy, good communication, and getting the job done, they give me updates and let me know what's wrong, what it will cost, and how long it will take. "

Dan Y. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like Frank. He knows his business. He's knowledgeable and good at marketing."

David V. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt that it was an honest shop, and I got what I paid for."

Dorothy S. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I am satisfied with the work that they do."

Eleanor L. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have reasonable prices, and they do a good job. They are nice."

Jim W. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were relentless. I had a difficult problem to solve with an all-wheel drive unit. They stayed on it until it was fixed, and they didn't charge me anything extra. I can't say enough about them. They stood behind their work. They were nice, honorable men."

Opal M. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the fact that they explain everything to me. If they can save me money some place, they do. I think they are great."

Kathleen R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are friendly, they know what they are talking about, and they know me and my car. I have been going to them for a while. They don't try to sell me anything upfront. They send out emails about upcoming services that need to be done."

Lillian E. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable, pleasant, and they made me feel welcome. They did a good job."

Marcelle N. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are thorough and honest. I am a woman, and I don't believe that they oversell or take advantage of me. They are very friendly, and they send me notices."

Mary Y. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have been going to them for several years. They are very honest, and they have been very helpful. I like them very much. I recommend them to a lot of people. It is the cleanest garage I have ever seen. The receptionist is very nice, and they take me home if I have to leave my car."

Mike M. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the ease of the service. When I went in to drop it off, they helped me understand the bill after the service. They told me what they did and what they charged. Overall, I thought the service was pretty good. I was pleased with everything."

Stephanie O. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Friendly, knowledgeable, and thorough, the service is really good."

Adolf G. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, the cleanliness of the place, and they do good work."

David Z. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I feel like they really communicate well with the customer. They remember who you are and they follow through really well. They are very personable."

Connie W. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like their mechanic and their way of doing business. They try to get it done in one day."

Curt F. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"That they make sure my vehicle is operating correctly"

Geri L. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work, and the shop is very clean. The owner is always there. You can always talk to him. The work is done in a timely manner."

Jim K. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are knowledgeable, friendly, and they are always able to work me into their schedule."

Joe K. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"That they are very personable, and they customize their service. All of the information they give us is very thorough."

Johann J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It is the quality that I like best. I trust them to do the job right."

John B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are reliable and they know what they are doing. I trust them. They also give me a ride to work if I need it."

Joshua J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They provide very personal service. Frank usually calls me when my car is done and he tells me what was done to my car."

Ken C. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The honesty"

Kordell B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their honesty"

Leonard Q. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I used to go there before Frank was the owner. Frank is really good to me. They have good mechanics. They have a beautiful place there."

Peter S. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do quality work."

Trueman D. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He seems to know a lot about the brand of car that I have."

Christopher C. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was very pleased with how efficient they were."

Joe J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have been using their services for years."

Ron R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The shop is very clean and presentable. They also do great work."

Adolf A. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the people and the cleanliness of the shop. They're courteous. They dropped me off at home while the car was being fixed."

Catharine C. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think he's honest."

Yvonne Y. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I use them all of the time."

Cherl C. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and thorough."

Toni T. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were nice. They gave me a ride back to my house while they fixed my car and called me right away to tell me what the problem was. "

Leonard L. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do good work."

William W. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do what they say they're going to do."

Jan J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal attention and honesty, Mike picks me up and takes me to work when I don't have my car."

Shirley Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They drove me home. I thought that was great. They did a very good job on my car, and I will be going back."

Albert Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for over 10 years. I like Frank's honesty. He tries to steer me away from repairs that I don't really need even though others may think differently."

Connie C. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I use them because of Peter."

Marian W. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're courteous, the place is clean, and the work gets done on time."

Claude C. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I use them all the time, they bring me home and pick me up"

Frank F. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They knew exactly what they were doing and were honest. I was very happy with them"

Marybeth M. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I use them all the time, they're very professional and I trust them"

Harry H. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We're very happy with them"

Bob B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have used them for 15 years, the quality of the work is excellent and they're honest, and he has very well-trained mechanics"

Pat P. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very customer-focused and their service was beyond my expectations"

Thomas T. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I trust Frank"

Kevin K. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took the time to understand the problem and discuss it with me"

Wayne W. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're a professional shop and they're fair and they tell me the truth. I wouldn't answer a survey except for them"

Gerald G. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job"

Marsha M. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"You can trust that what they tell you is true"

Karla K. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their honesty and they picked me up from my house and their personal service, that was really nice"

Gwen G. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very accommodating"

Jolene J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The place is so clean I was amazed, my mom's mechanic recommended them"

Jesse J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very helpful and they worked with me on the price of the car"

Jay J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're convenient"

Rod R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their estimates are accurate and they seem to be honest about what's wrong with the car"

Gloria G. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're efficient, thorough, trustworthy and competitively priced"

Robert R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their prompt service and they are very informative"

Leonard L. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's close to home and Frank is a real good guy and they treat me well"

Frances F. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do what they they're going to do and on time"

Ron R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything"

David D. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous"

Jan J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used them for 16 years, they're honest and they give good service and personal service. Frank, Rob and Bill and all the guys have been great and they seem like happy employees"

Rita R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Honesty, they're very trustworthy and very helpful"

John J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've always been very pleased with their service"

Albert A. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Frank is very personable and knowledgeable and I've been going to them for 8 years"

Barbara B. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:No

Q3 & Q4:"They're very conscientious and have good customer care and interaction"

Mary M. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They give me a ride whenever I need one and I've been very happy with them"

Darlene D. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Efficient "

Nick N. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Nothing stands out, they just did the work"

Jim J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Customer interface and delivery of service. They are beyond the norm"

David D. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personalized attention. I'm a firefighter and they will come and get my car at the station and bring it back to me while I'm working"

Joe J. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very friendly "

Herbert H. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The two guys I deal with "

Hilde H. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Polite, seem to know what they're doing and I couldn't ask for better service"

Robert R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Well managed "

Don D. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Seem to know what they are doing, able to find difficult problems and fix it, the people were very nice"

Ruth R. Verified William Michael Automotive Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Honesty "

Khristine S. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very helpful."

Bryon A. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personal service, they followed up on their phone calls, and they did a good job."

Krystal H. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were reasonable and they seemed really thorough."

Patricia K. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They have a nice front desk staff and it is nice and clean."

Robert B. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very clean and very organized."

Aislinn L. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It's a neighborhood place. It's kind of nice doing business with local people."

Daniel E. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They had a very clean shop, and they were punctual. I liked them."

Don H. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very cordial people. They really care about their customers and their opinions. They try to do the best job they can, which I feel is important."

Jerry S. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did good work, and they seemed to be honest. They were fair, and they offered me a shuttle service. They were friendly and very nice. It kind of had the feel of a 'mom and pop' shop."

Mike O. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I guess I trust them."

Walter F. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Good service, they did everything I wanted."

Dale C. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do pretty good work."

Greg E. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:No

Q3 & Q4:"They have very a good service. They do very high quality work."

Ira C. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I had a problem with my car, but they made it easy for me to understand what was wrong. I was impressed that they were able to explain it. I am not very familiar with cars. Everything was professionally done."

Kelsi Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very personable and friendly."

Richard C. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The prices and good work"

Rick Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The owner is a good. He didn't make me mad. "

Briana Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do a good job of diagnosing the problem then fixing it. My whole family uses them."

Joe J. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We've used them for years, their shop is very clean and they get the work out quickly and they drop us off at home if we need a ride"

Dale D. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their repairs are good, are guaranteed for a year and they give you a ride to work"

Robert R. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism, they do an excellent job, even on complex problems"

Richard R. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seem to be reliable "

Bob B. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I love their professional approach to the work and their results"

Sue S. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"A clean shop and they do the job"

Don D. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their expertise"

Steve S. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their overall service and their attitude is good"

Bill B. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their pick up and delivery service and their high quality service"

David D. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I've always trusted them and they always drop us off where we need to go"

Michael M. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Honest and top-quality work"

Robert R. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're knowledgeable"

Jack J. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're good mechanics and they're always on time"

Ray R. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their work and the people"

Mike M. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Convenience"

Frank F. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Location"

Robert R. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They give me a ride and they're good about letting me know about preventative maintenance and they have integrity"

Robert R. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work"

Michael M. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like they way they fixed my car and the way they treated me. Pete always comes out and talks to me and explains things to me"

Joe J. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Professionals and they use GM parts on my car"

Tim T. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very friendly and professional"

Ben B. Verified William Michael Automotive Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Seem to know what they're doing and staff very pleasant"

Chuck B. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I have been dealing with Frank for a while. I think he is an honest guy. I trust his opinion and he saved me some money in the past."

David P. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Basically the convenience, their location is the best."

Danielle A. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are friendly and knowledgeable."

Jeremy F. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The interpersonal relationship, he is good at working with people."

Judell E. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their personalized service and their personal approach"

Richard Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were small and personable. I felt like they knew my car."

Bethel H. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable. They did very good work."

Britt C. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They kept me updated on what was going on and gave me detailed information."

Chris M. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The location"

John V. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They know what they are doing. "

Maria Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They have good, prompt service."

Tom M. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The staff is friendly and knowledgeable. I like the convenience."

Bethel H. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like their expertise."

Steve Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of service"

Anika A. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were reliable in terms of timing and they fixed everything "

Glenn G. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very customer-friendly and they got me in quickly and did the job well"

Vicki V. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I was very happy with their service"

Justin J. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Attention to detail and the way they explained the procedures and thoroughness"

Greg G. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They have more sophisticated diagnostic equipment than other places"

Michael M. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're competent"

Jose J. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The shop is real clean and professionally run"

Peter P. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They serviced the car on time and the charge was as estimated"

Mike M. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Convenience"

Robert R. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The courtesy"

Billy B. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're very helpful and they explain things well to us"

Phil P. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They seem to be more personal in the way they do business"

Joe J. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The work was fine"

Sheila S. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Convenient and the work has always been reliably good"

Lester L. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did a good job"

Rich R. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I can get in and out pretty quickly"

Mike M. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're independent"

Morten M. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Good quality"

Clarence C. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I'm very satisfied with them"

Jennifer J. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They had the car ready on time"

Brian B. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I have trust in what they do, they've worked on my cars for several years"

Al A. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Close to work"

Harry H. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Close to where I live"

Faith F. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Seem to know what they're doing, do good work and get it done on time"

Stan S. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I don't know"

Tim T. Verified William Michael Automotive Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The ease of getting in and out"

Eric Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They seemed to be very honest."

Steve U. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I like dealing with the owner Frank Walsh."

Gabriel G. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They fixed the problem"

Leslie L. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Courteous and willing to explain the work being done"

Lieila L. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"When I go there they can do my car my car right away"

Christian C. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"It was pretty fast and easy"

Sandra S. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"They were nice and they took me to work"

Bret B. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Their service is really good"

Christin C. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Got the work done on time"

Larry L. Verified William Michael Automotive Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Clean"

Larry H. Verified William Michael Automotive Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They seem to have a nice and clean shop. The guys there seem to be friendly and reasonably knowledgeable."

Wayne W. Verified William Michael Automotive Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They did okay on the service "

Satish S. Verified William Michael Automotive Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They are very friendly."

Bill B. Verified William Michael Automotive Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They were convenient to where I work"

Bill B. Verified William Michael Automotive Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They're convenient"

Stacey W. Verified William Michael Automotive Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"Pete Cassidy is why we go there. We've used one of their other mechanics in the absence of Pete, but we were very dissatisfied with the work. Therefore I would only use them again if I could get an appointment with Pete."

Stuart J. Verified William Michael Automotive Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"I can't really answer that question."

Samuel S. Verified William Michael Automotive Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"Their shop was very clean"

Kit C. Verified William Michael Automotive Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"I can't think of a single thing they did right."

Eleanor E. Verified William Michael Automotive Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

Richard R. Verified William Michael Automotive Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"It was the cleanest shop I've ever seen"

William Michael Automotive

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Comparative Summary

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Verbatim Survey Responses From Only Verified Customers

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