Westward Builders, Inc.

Westward Builders, Inc.: Average 9.7 out of 10 based on 33 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Gary R. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"You get an evaluation as to what is necessary that is right on target. The head of Westward Builders is an extremely knowledgeable contractor. Terry has always found the most efficient way to get things done."

"Not only was the work done professionally, but when the people came to work, they worked. They remained involved with what they were doing. I had no problems getting a response. When I have many other questions, I can always get a good response."

Kevin B. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Terry paid great attention to detail, and he always explained what he was doing and why."

"Their attention to quality"

Michael U. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would recommend them."

"If I email him, he responds immediately. He does very well."

N.M.L.C. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were awesome. Soup to nuts, top to bottom, they were organized, clean, efficient, and fair."

V.E.H. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a great job. They were very responsive and polite, even the workers who did the work. They were doing work for a 100-unit condominium association. I got so many comments from owners about how polite the workers were. They were working on decks outside, but they always made sure the owners had access. Their billing was on time and always correct. They came with plenty of people. They were always on time."

Beth W. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Terry is truly a professional. He is awesome. He knows what he's talking about and he doesn't lie to his clients. His guys have worked for him for years, which tells you something. They come in and they know the way Terry wants things done. If they find a problem, they call Terry right away. They do things the right way."

Wendy W. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Terry is really great to deal with. He knows what he's doing and he can analyze things. They were on time, quick and efficient. They were in and out."

J.D.M.C. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work and their attention to detail"

Alice T. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were just so professional. He told us about every process he was doing, and he kept in touch. He informed us about any changes that were going to occur in advance, so we never felt left out of the loop. He also explained everything in detail. And when he couldn't be on the job, he let us know who would be in charge in his absence, which I really appreciated. I liked the whole crew very much. They worked very hard, and they were always on time. They always did a full day's work, and they cleaned up before they left. They kept the work site safe and clean. They were honest, efficient, and trustworthy. When I had to go away for a couple of days, I felt completely safe leaving them with the key. Terry also referred us to some other workmen who were also great. He was excellent."

Enrique B. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism, their promptness, their knowledge, and their quick response, I was very happy with them."

Lawrence B. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fantastic. I'd like to give them a '20'. They did beautiful work. We could not have been more pleased. The crew was fantastic. They cleaned up. They had very creative solutions. They came highly recommended to me, and I have recommended them to many of my friends. They went above and beyond to please me."

Norm C. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do great work."

Robert F. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, and they did the job right."

Carroll P. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have a high level of expertise in all areas of foundation and drainage."

Gary R. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were outstanding."

Janet M. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They've just been great. They really do good work. Terry is a very nice guy."

Robert V. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional. They really knew what they were doing. We had a drainage problem that they fixed."

Eleanor B. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do the job right the first time, every time."

Susan K. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Terry's responsiveness was fabulous."

Ken C. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their professionalism, skill, and the way they took personal interest in my project. They did it on time. They have always been very good to me."

Mr. L. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fast, clean, and professional."

Terri V. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They work fast."

Jeff R. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very honest and thorough."

Beth D. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient and clean. They cleaned up after themselves and got the job done."

Mary K. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and efficient. Terry was great to work with. He handled all of the permits."

Gary G. Verified Westward Builders, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came out and told us what was necessary. The work was great."

Tom L. Verified Westward Builders, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They did a very good job, and I am very happy with them. They were very accommodating, and everything was good."

"They did what they said they were going to do."

Josh G. Verified Westward Builders, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are professional and they do high-quality job."

Robert F. Verified Westward Builders, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their honesty, they explained everything in detail. I liked that."

Gary L. Verified Westward Builders, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They communicated very well."

Peter D. Verified Westward Builders, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were hardworking, and they got the job done. "

Patrick S. Verified Westward Builders, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are high quality, but it is going to cost you."

"He has direct ownership, and he doesn't let things go."

Scott D. Verified Westward Builders, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were able to solve unexpected problems that came up."

Westward Builders, Inc.

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