Independently Rated Highest in Quality
S i x t h                              Consecutive Year        
Originally Earned:
February 2005
We declare that Western Auto Body, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #630
(707) 829-2477
5800 Guerneville Road
Sebastopol, CA 95472

Mike Ludeman started in the auto body trade in 1984, right out of high school, and bought Western Auto Body, Inc. in 1999. This is a full-service auto body shop with qualified craftsmen, state-of-the- art equipment and high- quality paint.

They can make arrangements for towing and rental cars, they have some loaner cars available, and they work with all insurance companies.

In regards to insurance companies, Mike points out that although insurance companies routinely recommend a shop, you may use the repair facility of your choice and go where you feel most comfortable.

Company Philosophy

"It’s simple. We do whatever it takes to keep customers satisfied. Problems are going to arise, but we don’t leave people hanging. We keep them involved and let them know what’s going on. If their vehicle is going to be here longer than expected, we give them a call three days in advance. It’s all about communication.”

Serving Sonoma County

Auto Body Repair & Refinishing

Map

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Findings based on statistically reliable research from 276 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 276

Diamond Certified Qualification

Based on 276 customer surveys, we declare
Western Auto Body, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 630
Continuously qualified since February 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were friendly and honest."

–Alan B.

"They were honest and they did what they said they would do."

–Betsy B.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Western Auto Body, Inc.
5800 Guerneville Road
Sebastopol, CA 95472
(707) 829-2477

Mon - Fri: 8am - 5pm

Serving Sonoma County
9
227345
Liability Insurance, Worker's Compensation

Mike Ludeman, Owner