Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
February 2005
We declare that Western Auto Body, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #630
(707) 408-2905
5800 Guerneville Road
Sebastopol, CA 95472
Owner Mike Ludeman and Manager Tiffany Woods are proponents of customer satisfaction.

Western Auto Body, Inc. provides a full range of collision repair services for all types of automobiles at its Sebastopol facility. The company utilizes a computerized paint matching system and other state-of-the-art equipment to return customers’ cars to their pre-accident conditions, and its technicians undergo constant training to stay updated on industry-best products and practices. Western Auto Body also arranges for towing and rental cars and works with all insurance companies.

Owner Mike Ludeman started working in the auto body industry more than 30 years ago. Mr. Ludeman says he’s extremely proud of Western Auto Body’s community reputation and strong clientele base, which it’s been building since it first opened in 1980. “Every customer is important to us, so it’s very rewarding to know they understand how much we care about their happiness and the well-being of their cars.”

Company Philosophy

“We do whatever it takes to keep our customers satisfied. Fixing a post-accident car can be stressful, so we make sure to always keep them involved in the process and updated on our progress. We also stress the importance of communication—if a vehicle is going to be at our shop for longer than expected, we’ll let the customer know three days in advance.”

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Auto Body Repair & Refinishing

3M
Axalta
Spies Hecker

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Western Auto Body, Inc., the key to achieving and maintaining high levels of customer satisfaction is going above and beyond what most people expect from the auto body repair experience. “We...

Frequently Asked Questions

Q: How long will it take to fix my car?
A: "It depends on the extent of the damage and any other problems we find when we tear down your vehicle, but an average repair that involves paint work takes three to four days to complete. "
Q: Will you work with my insurance company?
A: "Yes, we work with all insurance companies. We’ll also handle all the paperwork except for the initial claim, which you have to file yourself. "
Q: Do I have to use the body shop my insurance company recommends?
A: "No. California law says you can take your car to any licensed auto body shop and your insurance company must pay for the repairs. "

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Industry Info

If your car needs body repairs, make sure you have a basic understanding of the work that’s being done.
It’s not uncommon for car owners to leave an auto body shop and not understand what they just paid for. A responsible body shop will inform and educate its customers about the conditions of their vehicles, but not all companies share the same...
Findings based on statistically reliable research from 426 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 426

Diamond Certified Qualification

Based on 426 customer surveys, we declare
Western Auto Body, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 630
Continuously qualified since February 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alison U. Verified Customer Name
"I liked that they were willing to do what I needed to have done."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Western Auto Body, Inc.
5800 Guerneville Road
Sebastopol, CA 95472
(707) 408-2905
DCID7078292477

Mon – Fri: 8am – 5pm

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Mike Ludeman, Owner
20
12
227345
Liability Insurance, Workers' Compensation
California Autobody Association (CAA), National Federation of Independent Business (NFIB)
1980
Auto Body Repair & Refinishing
3M, Axalta, Spies Hecker
Individuals and Fleets
Satisfaction Guaranteed, Manufacturers’ Warranties on Paint
Sonoma Auto Body

Photo & Video Gallery

Survey Responses For

Western Auto Body, Inc.

Western Auto Body, Inc.: Average 9.7 out of 10 based on 426 unique customer surveys of customer satisfaction.
Alison U. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful, very quick, and they did what I needed to have done."

"I liked that they were willing to do what I needed to have done."

Jackson C. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They were very pleasant people, and they did the job the way it was supposed to be done."

"I liked the service and the way they did the job."

Andrea B. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're really good people, and it's a really good shop."

"I liked that they made the whole process easy."

Angie H. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do top-notch work. They're knowledgeable about what needs to be done and what can be done."

"I liked the friendly service. They took our car to get fixed, and they acted like we were old friends. They really care about what's going on."

Sandy D. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They just seem to be very honest, and they want to get the best they can for you. The quality of their work is excellent."

"I like that they're very personable."

Bill M. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, and they take care of things pretty well."

"I like that they work with you. They're good guys."

Cathy C. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're efficient."

"Their customer service is excellent, and they're very efficient."

Christina H. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly and efficient. "

"I like the courtesy of the employees. My car looks great, and I would definitely go back there."

Christina S. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really quick, nice, and personable. They were very honest with updates and how long it was going to take."

"I liked how personable they were. I was really happy."

Constance S. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good."

"I like the customer service. They're great."

Coralie B. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place to take your car."

"I liked how quickly they met our time constraints, which were very limited. My daughter needed to get back to college with the car, and they rearranged their schedule to suit us, which was amazing. They do great work."

Daniel P. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were upfront and thorough."

"I like that they fixed my car."

Dave B. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good work, they give good estimates, and they're nice people to work with. "

"They do very good work, they give good estimates, and they're nice people to work with. "

David W. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very friendly and very willing to listen to you and what you need."

"I liked the way they paid attention to our very particular situation and worked it out with the insurance company, so that we were able to do what we wanted with the car. They were wonderful."

Ed H. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're willing to work with you."

"I like that they're nice people, and they're friendly. They're great. I like them a lot."

Ed P. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to have a lot of flexibility in what they can do. They could handle the job better and cheaper than their competitors. They were very cooperative in working with us, and they had a great attitude."

"They were very fair in their pricing. They were really good."

Eric G. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great, and they're prompt."

"I liked that they were on time."

Gail H. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I feel very comfortable bringing my car there to be worked on, because I know in the end, I'm going to be satisfied with the job."

"I liked working with the woman in the front. She was very friendly and accommodating. They've serviced quite a few of our vehicles."

Gloria H. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, polite, professional, and they do good work."

"I liked their professionalism. It's been very nice working with them. They were great."

Jeff F. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, reliable, and affordable. They do fantastic work."

"I like their honesty, the turnaround time, and the quality of the workmanship."