Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
February 2005
We declare that Western Auto Body, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #630
(707) 408-2905
5800 Guerneville Road
Sebastopol, CA 95472
Owner Mike Ludeman and Manager Tiffany Woods are proponents of customer satisfaction.

Western Auto Body, Inc. provides a full range of collision repair services for all types of automobiles at its Sebastopol facility. The company utilizes a computerized paint matching system and other state-of-the-art equipment to return customers’ cars to their pre-accident conditions, and its technicians undergo constant training to stay updated on industry-best products and practices. Western Auto Body also arranges for towing and rental cars and works with all insurance companies.

Owner Mike Ludeman started working in the auto body industry more than 30 years ago. Mr. Ludeman says he’s extremely proud of Western Auto Body’s community reputation and strong clientele base, which it’s been building since it first opened in 1980. “Every customer is important to us, so it’s very rewarding to know they understand how much we care about their happiness and the well-being of their cars.”

Company Philosophy

“We do whatever it takes to keep our customers satisfied. Fixing a post-accident car can be stressful, so we make sure to always keep them involved in the process and updated on our progress. We also stress the importance of communication—if a vehicle is going to be at our shop for longer than expected, we’ll let the customer know three days in advance.”

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Auto Body Repair & Refinishing

3M
Axalta
Spies Hecker

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Western Auto Body, Inc., the key to achieving and maintaining high levels of customer satisfaction is going above and beyond what most people expect from the auto body repair experience. “We...

Frequently Asked Questions

Q: How long will it take to fix my car?
A: "It depends on the extent of the damage and any other problems we find when we tear down your vehicle, but an average repair that involves paint work takes three to four days to complete. "
Q: Will you work with my insurance company?
A: "Yes, we work with all insurance companies. We’ll also handle all the paperwork except for the initial claim, which you have to file yourself. "
Q: Do I have to use the body shop my insurance company recommends?
A: "No. California law says you can take your car to any licensed auto body shop and your insurance company must pay for the repairs. "

Map

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Industry Info

If your car needs body repairs, make sure you have a basic understanding of the work that’s being done.
It’s not uncommon for car owners to leave an auto body shop and not understand what they just paid for. A responsible body shop will inform and educate its customers about the conditions of their vehicles, but not all companies share the same...
Findings based on statistically reliable research from 451 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 451

Diamond Certified Qualification

Based on 451 customer surveys, we declare
Western Auto Body, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 630
Continuously qualified since February 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Don H. Verified Customer Name
"Nothing comes to mind."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Western Auto Body, Inc.
5800 Guerneville Road
Sebastopol, CA 95472
(707) 408-2905
DCID7078292477

Mon – Fri: 8am – 5pm

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Mike Ludeman, Owner
20
12
227345
Liability Insurance, Workers' Compensation
California Autobody Association (CAA), National Federation of Independent Business (NFIB)
1980
Auto Body Repair & Refinishing
3M, Axalta, Spies Hecker
Individuals and Fleets
Satisfaction Guaranteed, Manufacturers’ Warranties on Paint
Sonoma Auto Body

Photo & Video Gallery

Survey Responses For

Western Auto Body, Inc.

Western Auto Body, Inc.: Average 9.7 out of 10 based on 451 unique customer surveys of customer satisfaction.
Don H. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do excellent work."

"Nothing comes to mind."

John R. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly."

"Nothing I can think of at this moment."

Ashley P. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The staff is friendly and prompt."

"I can't think of anything right now. "

Kirk S. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good people and have good pricing."

"The customer service is fantastic."

Steven E. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them to several people."

"They had a green appraiser after I had an accident come to see my car and was calling it a comprehensive case. I told him that it was a collision as the car had clipped me. It was a hit and run. Two months later, I came back in to Western Auto Body and they reconfirmed the truth about the costs agreeing that it was a collision and repaired my car under those terms. We have been friends ever since. "

Ken C. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough and fair priced."

"The customer service is fantastic."

Terry N. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great guys and they have always taken care of me."

"They always take care of me."

Steve C. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work and have fair pricing."

"Great all the way around"

Andrew O. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like that they are trustworthy."

"I had an issue with paint being taken off during a repair they told me to bring my car back in, so they could repaint."

Jeffrey D. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service"

"The general overall experience was great."

Yolanka W. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"From the beginning, they were helpful and nailed what the problem was right away concerning the estimate and service."

"I would say that the overall quality was the best."

Cutter D. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are a very organized company dedicated to their services."

"The customer service is fantastic."

Andy S. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are honest and reliable."

"They are prompt and ready for you when you show up."

Donald R. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that it is a great place and I would recommend them."

"Besides their technical expertise, the customer service and general staff are very friendly."

Mike B. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The price isn't the cheapest around, but they do take care of you."

"I can't think of anything right now."

Juan H. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them."

"I simply like that fact that they are trustworthy."

Dominic B. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Not only are you supporting a good business, but you are supporting a great guy."

"They are real people and Mike and Tiffany are always there for me."

Erin S. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service is excellent."

"The main administrator, Tiffany saved me $500 on my costs by looking for a part for me at a salvage yard."

Robert E. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say, go to Western Auto Body."

"I really do not have anything to add."

Jim K. Verified Western Auto Body, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice, local and friendly."

"I would say, their personnel."