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Western Auto Body, Inc. provides a full range of collision repair services for all types of automobiles at its Sebastopol facility. The company utilizes a computerized paint matching system and other state-of-the-art equipment to return customers’ cars to their pre-accident conditions, and its technicians undergo constant training to stay updated on industry-best products and practices. Western Auto Body also arranges for towing and rental cars and works with all insurance companies.
Owner Mike Ludeman started working in the auto body industry more than 30 years ago. Mr. Ludeman says he’s extremely proud of Western Auto Body’s community reputation and strong clientele base, which it’s been building since it first opened in 1980. “Every customer is important to us, so it’s very rewarding to know they understand how much we care about their happiness and the well-being of their cars.”
“We do whatever it takes to keep our customers satisfied. Fixing a post-accident car can be stressful, so we make sure to always keep them involved in the process and updated on our progress. We also stress the importance of communication—if a vehicle is going to be at our shop for longer than expected, we’ll let the customer know three days in advance.”
Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.
Auto Body Repair & Refinishing
If your car needs body repairs, make sure you have a basic understanding of the work that’s being done.
It’s not uncommon for car owners to leave an auto body shop and not understand what they just paid for. A responsible body shop will inform and educate its customers about the conditions of their vehicles, but not all companies share the same...
Mon – Fri: 8am – 5pm
Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.
"They do excellent work.""Nothing comes to mind."
"They are friendly.""Nothing I can think of at this moment."
"The staff is friendly and prompt.""I can't think of anything right now. "
"They are good people and have good pricing.""The customer service is fantastic."
"I have recommended them to several people.""They had a green appraiser after I had an accident come to see my car and was calling it a comprehensive case. I told him that it was a collision as the car had clipped me. It was a hit and run. Two months later, I came back in to Western Auto Body and they reconfirmed the truth about the costs agreeing that it was a collision and repaired my car under those terms. We have been friends ever since. "
"They are thorough and fair priced.""The customer service is fantastic."
"They are great guys and they have always taken care of me.""They always take care of me."
"They do good work and have fair pricing.""Great all the way around"
"I like that they are trustworthy.""I had an issue with paint being taken off during a repair they told me to bring my car back in, so they could repaint."
"Great customer service""The general overall experience was great."
"From the beginning, they were helpful and nailed what the problem was right away concerning the estimate and service.""I would say that the overall quality was the best."
"I think they are a very organized company dedicated to their services.""The customer service is fantastic."
"I would say that they are honest and reliable.""They are prompt and ready for you when you show up."
"I would say that it is a great place and I would recommend them.""Besides their technical expertise, the customer service and general staff are very friendly."
"The price isn't the cheapest around, but they do take care of you.""I can't think of anything right now."
"I would highly recommend them.""I simply like that fact that they are trustworthy."
"Not only are you supporting a good business, but you are supporting a great guy.""They are real people and Mike and Tiffany are always there for me."
"The service is excellent.""The main administrator, Tiffany saved me $500 on my costs by looking for a part for me at a salvage yard."
"I would say, go to Western Auto Body.""I really do not have anything to add."
"They are very nice, local and friendly.""I would say, their personnel."
"They are very professional and timely.""They feel like a local business and provide family atmosphere. We are proud to support them."
"They were very helpful, very quick, and they did what I needed to have done.""I liked that they were willing to do what I needed to have done."
"I would recommend them. They were very pleasant people, and they did the job the way it was supposed to be done.""I liked the service and the way they did the job."
"They're really good people, and it's a really good shop.""I liked that they made the whole process easy."
"They do top-notch work. They're knowledgeable about what needs to be done and what can be done.""I liked the friendly service. They took our car to get fixed, and they acted like we were old friends. They really care about what's going on."
"They just seem to be very honest, and they want to get the best they can for you. The quality of their work is excellent.""I like that they're very personable."
"They do good work, and they take care of things pretty well.""I like that they work with you. They're good guys."
"They're efficient.""Their customer service is excellent, and they're very efficient."
"They're friendly and efficient. ""I like the courtesy of the employees. My car looks great, and I would definitely go back there."
"They were really quick, nice, and personable. They were very honest with updates and how long it was going to take.""I liked how personable they were. I was really happy."
"They're good.""I like the customer service. They're great."
"It's a good place to take your car.""I liked how quickly they met our time constraints, which were very limited. My daughter needed to get back to college with the car, and they rearranged their schedule to suit us, which was amazing. They do great work."
"They were upfront and thorough.""I like that they fixed my car."
"They do very good work, they give good estimates, and they're nice people to work with. ""They do very good work, they give good estimates, and they're nice people to work with. "
"They're very friendly and very willing to listen to you and what you need.""I liked the way they paid attention to our very particular situation and worked it out with the insurance company, so that we were able to do what we wanted with the car. They were wonderful."
"They're willing to work with you.""I like that they're nice people, and they're friendly. They're great. I like them a lot."
"They seem to have a lot of flexibility in what they can do. They could handle the job better and cheaper than their competitors. They were very cooperative in working with us, and they had a great attitude.""They were very fair in their pricing. They were really good."
"They're great, and they're prompt.""I liked that they were on time."
"I feel very comfortable bringing my car there to be worked on, because I know in the end, I'm going to be satisfied with the job.""I liked working with the woman in the front. She was very friendly and accommodating. They've serviced quite a few of our vehicles."
"They're honest, polite, professional, and they do good work.""I liked their professionalism. It's been very nice working with them. They were great."
"They're honest, reliable, and affordable. They do fantastic work.""I like their honesty, the turnaround time, and the quality of the workmanship."
"They do a good job, and they're very friendly people.""I like that they got the job done."
"They're like family.""I like the relationships with the people there."
"Excellent service, great personnel, and always speedy with the work""I liked the great workmanship."
"They're not far from me, and they are easy to deal with.""I like that they're easy to deal with."
"They're very personable and professional.""I liked the ease of doing business with them."
"They're very professional.""I like the quality of the work."
"They're very good at what they do. If there's a problem with what you can afford, they will tell you what would be the bare minimum that they can do for a lesser price. They let you choose, so you don't have to pay an arm and a leg. They're very responsible that way.""I like the people there and I like the work that they do. They've always been wonderful to us, I'm very satisfied with them."
"They're quality people, they do great work, their prices are fair, and they're quick. I highly recommend them.""I like how trustworthy they are."
"They were very thorough and very fast. I couldn't believe that they got it done in a ridiculously short amount of time. They arranged my rental car without any trouble, which was nice. They made sure that I got to work on time, which was really important.""I like the quality of the work that they did. It's the best shop that I've ever been to."
"They did a wonderful job. They're very thorough, very cordial, and nice.""The service was fabulous, and the job that they did was absolutely excellent. They were very friendly, and the price was right."
"It's a family business. It's really nice.""They're easy to talk to, and they explained everything to me, so it was an easy transaction."
"They're friendly and efficient. They try to help you get the best possible deal you can from your insurance company.""I liked that they did a good job."
"They were reliable and helpful. They leant me a car, and they were very friendly.""I liked the personal attention that they gave me."
"They do quality work.""I like the service. They're really friendly, and they do the job right."
"They're honest and straightforward. ""They're just overall cool people. They were great."
"They gave me very personalized service, and they understood my issues about my vehicle and how I used it. They were really good.""I liked the personalized service."
"They're good. I like them. If I have a problem, they fix it.""I like everyone there and how they take care of things."
"Use them.""I liked that they were fast and efficient. They loaned me a car."
"They're great, very prompt, and they do excellent work.""I like their customer service and how prompt they are. They were on top of everything, and they were super great."
"They do a good job. They did what they said they were going to do, and they did it in a timely manner. They were friendly, and they were good people to work with.""They treated me excellently, and they did an excellent job."
"I thought they did a nice job, and they listened to me.""They were friendly, they understood what was going on, and they got it done."
"It's close to town, easy to get to, and they have fast service.""I like that they took care of all of the details with the insurance company. They did such a great job."
"The convenience and friendliness of the staff, and the expertise and knowledge of the employees""The young gentleman who assisted me was absolutely amazing. I would definitely recommend them. I was completely satisfied."
"They're very courteous, they explain everything, and the work is superb.""I like that they always have the time to talk to you. They're really good."
"They were really nice, and they were highly recommended by a local mechanic, in terms of paint. They seemed like they knew what they were doing, and they were really helpful.""I liked the people and how helpful they were."
"They were professional, they got the work done on time, and the cost was the same as their estimate.""They were professional, they got the work done on time, and the cost was the same as their estimate."
"They are professional and honest.""I liked the quality of their work."
"I don't know. I highly recommend them.""The people were courteous, friendly, knowledgeable, and honest. I felt taken care of."
"I would recommend them.""Good work"
"They do good work.""Honesty"
"They do good work. They're friendly.""They gave me my vehicle back when they promised they would."
"They provide a very professional, knowledgeable, and accommodating service. I recommend them to my friends, because my experience there was good.""The service from the person who helped me in the office was very good. I don't remember her name. My experience was excellent."
"It's an okay place to take your car to get it repaired. ""The car looked good."
"They have a good quality of service.""I liked how promptly they fixed my car."
"It's the customer service and the way they express themselves, I like the way they let you know what's going on. They show you everything. They are prompt, and the work is done when they say it will be.""I love the office staff and the body workers. I've asked the body workers for some personal help, and they were right there. They were very personable."
"Good work and good customer service""Customer service, they were helpful."
"They do good work and provide a good service. It's a small business, so they are easy to deal with.""It's an all-in-one package, so I can't pick one thing. "
"They completed the work in timely manner.""The professionalism"
"They did a good job, and I was happy with it.""I went in, and they gave me an estimate. They were very efficient. It was a clean and tidy place. Everybody was upbeat. I thought it was a great place. I would always go there, unless my insurance required me to go someplace else."
"It was excellent service.""It was convenient."
"They are kind of a dream team of professionalism and friendliness.""They were fast, and we were thrilled when we saw their work. They gave us an expensive choice and an economical choice. We've had both choices done and both were great. You get more than you think you are going to get."
"Very good quality""I like their willingness to work with me."
"Take your car there. It's a wonderful place. They're honest, good people. They were very friendly, and everybody treated me well. In the office, they are as sweet as can be. It touched my heart. They fixed my car the very next day, just perfection.""I like that as you go in, they're just kind and sweet. They're really into customer satisfaction. He took me out and explained the process to me. They did a beautiful job. I'm very thrilled."
"They were warm, welcoming, cordial, attentive to my needs and responsive to one question I had after my car came back. They rectified it quickly. The quality was fine, and I was very pleased.""They have high standards, and the ambiance is so great. They work as a good team and put out quality work."
"They are thorough and kind. They keep me in the loop. They did nice work.""They kept me in the loop as to what was going on. Things never go as planned and they made sure to inform me of all issues that came up."
"They are very straightforward and they have reasonable prices. They don't try to push a bunch of work at me.""I liked the way Mike Ludeman interfaced with me and took charge."
"They did what I told them to do and I've never had a problem or a complaint about the work.""They are very respectful. They are good at what they do, and they have fixed my pickup and my wife's car. They were reasonable as well with the price."
"They're thorough and friendly. Their price seems to be completive and they're accommodating.""I liked all of it."
"They did a good job.""I liked that they were really friendly and they took me right away and got me a rental car right away and brought it there."
"I would highly recommend them. They are very friendly and do quality work.""The convenience of putting me into their schedule"
"They are honest and they do what they say they are going to do. They do a good job.""They are just around the corner from my house and they are friendly good people. They do what they say they are going to do."
"They're quick and good.""I liked their service and everything else. They're just overall good."
"They have great customer service. They are very friendly.""The personal touches they give their customers, like keeping me in contact and letting me know what is going on with my car, and they got me a rental car with no problems."
"They are a personable, down-home town shop. Got me in and out with what I need and did not charge me but for half of it.""The fact that I was able to walk right in and talk to someone, they took care of me on the spot."
"I think the guy is really honest and it's really a good service. ""On the truck I have for my work, they did a really good job on the tailgate. The lady in the office is really nice and they asked if I needed a ride."
"They are friendly, dependable, and they guarantee their work.""They were thorough and did extra work at no cost. My antenna was fixed, and some work on my daughter's car was finished at no cost to me."
"They are very customer oriented. I had my car fixed and then went back a year later and they fixed the problem that was missed, no questions asked and no charge.""Their attention to detail about my car, they treat me well and don't talk to me like I don't understand cars just because I am a woman. "
"They are trustworthy, quick, and efficient.""They were trustworthy. They complete everything on time."
"They have friendly customer service.""I like the way that they are easy going and very honest about what is going on with my car. The receptionist is really good. I don't recall her name."
"They're very efficient and professional.""I liked their timely delivery and their high quality."
"I like their good quality work.""I like their good customer service. "
"The quality of their work is fantastic. They back up all of their work with their good word and their word means a lot to us. ""I liked their efficiency with the insurance companies. They are absolutely fantastic and communicated with us every step of the way and saved us money by being on top of the insurance. "
"They're just very caring and they will go the extra mile.""I liked that they were just very friendly and anything I needed, they did. They were just very helpful. They seemed more like a friend than a company, more family-oriented than a business."
"They do very good work. They're very reliable and very honest. They do the very best they can and do not do shady stuff.""I liked the good work and also that they are very reliable and very timely. When they said it would be done, it was done. "
"It's a good place to have your car done.""The service was good, and I asked them for a loaner, and I got a loaner. Even though it wasn't a nice car, it did its job."
"I've used them for 35 years and I've always been satisfied.""They delivered the car on time and there were some additional things unrelated to the accident that made sense to do and they contacted me and we got them done."
"I would recommend them.""I liked the flexibility they showed in giving an estimate that would fit the budget I had."
"Nice people and good work""The people are really nice and helpful. They go over and above."
"Their customer service was excellent. They were very informative. They let me know everything ahead of time and explained everything to me. It was done in a timely manner, plus, they washed my car.""The knowledge about what they were doing and their friendliness, they made everything easy for me. They dealt with everything and had the rental car there when I got there."
"They take good care of your car and make sure everything matches. Michael and Tiffany, in the front office, are helpful. They explain everything before doing anything.""Their courtesy"
"They do a good job.""I liked the interaction with the staff. They did the work in a timely manner."
"They did a good job, and they were fair.""They were very personable. It was done when they said it would be done."
"I would recommend them.""Mike went out of his way to get me the part."
"I think they are wonderful.""They are so nice, and they do good work."
"They do excellent work. They are honest, reliable, and quick.""I like Mike. He is easy to communicate with, and he has good ideas."
"They feel like family. They are honest, and they do good work. They love what they do, and they do it well.""What I like about them is that they seem genuine and honest. It doesn't feel like they are trying to sell anything."
"Go there. They are very nice, and they do a good job.""They are friendly, and they do a good job for a good price."
"I would tell them that all they have to do is take their car down there, and they do excellent work.""He does super work. Tiffany is so well-informed. One of the things I like is that they tell you exactly what needs to be done. Their customer communication is excellent. If you have a question, you can always stop in, and they will give you good advice."
"They are awesome. Good quality service, friendly, and if they make a mistake, they fix it right away without question.""Their honesty, they don't inflate prices. Mike tells me how it is. Their quotes are accurate. It is always right on the money."
"Check them out.""Their quick response"
"They are very reliable.""It was done when it was supposed to be done."
"I've always been satisfied using them. I've used them several times.""He did a good job, and he was helpful."
"They have free loaner cars.""They are just really good people who do really good work."
"They went in and did just what they needed to do, as inexpensively as possible but with as much quality as possible.""Actually, I liked Tiffany. Mike was really great too. He instantly fixed my car."
"I tell anyone who needs to have their car repaired to go there.""I liked Tiffany. They did a great job. They went over and above to do everything better than perfect."
"I would tell people what a great job they did.""Nice people, very accommodating, easy to deal with, and great work"
"Their customer service and friendliness is awesome, they are always available to help me out with loaner cars at no extra cost.""The friendliness"
"They are very good at taking last minute requests. They got me right in when I needed them.""The prompt service and attention"
"Caring customer service""Caring customer service"
"I would say that I get good value for the service.""I liked the atmosphere there and the people I dealt with. I have confidence in them, and I like the way my car looks when it's done. Tiffany was very helpful. She told me about ways my insurance provider might try to ding me in the future."
"The service was friendly, prompt, and timely.""I like that they kept me informed about the work that they were doing."
"Very personable and friendly, they took care of me very well.""Their personal attention to detail"
"Quality work""They have done a couple of repairs for me. Each time, it has been up to my standards."
"Go there.""The service, and the people were very nice."
"It's very professional, and they work at a fast pace.""The great job that they did, there were no mistakes or anything that I felt needed more work."
"They did everything they could to make it convenient for me. They were reasonable, and they did great work.""Their cooperation in making things work, including a rental car "
"Buy local. It's a good thing and they are good people.""I like the proximity to where I am. I like to buy in my community."
"They were reliable, and they did a decent job.""They kept me posted as to what they were doing."
"They are a great company.""The are friendly and reliable."
"I would absolutely recommend them.""Their customer service is very good. They are caring, competent, and want to please."
"Good customer service and a good quality job""They were very nice."
"If you're in Sebastopol, it's convenient.""I like the convenience, because it's right near my house."
"They're a good west-county small business.""I like that they're close to home."
"They were very conscientious and tried to do a good job. It is easy to get to as well.""They are easy to work with and they are very polite."
"Not sure, I knew a few people who worked there and I would prefer not to really discuss or name drop please.""They are good with scheduling. They told me if I had any problems that I could just swing by and have work done."
"You should go there.""I like the quality of the work."
"I wouldn't refer anybody to them, because I just wasn't satisfied with the final product.""The paint job was good."
"Friendly""They were able to get the work done quickly."
"Nothing""The girl on the phone was very pleasant. They gave very good phone service."