Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
August 2016
We declare that West-Cal Mortgage HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2382
(707) 879-8928
101 Morris Street, Suite 211
Sebastopol, CA 95472
Dan Eichhorn, Owner

West-Cal Mortgage provides a variety of mortgage and refinancing services for residential and commercial clients throughout California. In addition to helping people purchase homes and refinance outstanding loans, the company has the in-house capabilities to handle reverse mortgage loans, debt consolidations and other specialized aspects of the mortgage industry.

Owner Dan Eichhorn says West-Cal Mortgage’s detail-oriented business practices have allowed the company to maintain a loyal clientele base. “The mortgage process can be stressful, but our clients are able to relax because they know we’ll take care of everything. By staying on top of systems and checklists, we’re able to achieve the best possible results and ensure there are no surprises.”

West-Cal Mortgage emphasizes communication throughout every step of the mortgage process, which Mr. Eichhorn says is important for ensuring all parties are working toward the same goals. “In this industry, responding to clients and lenders in a timely fashion is crucial for keeping deals moving forward, so we make sure we’re always easily accessible. Whether it’s in person, by cellphone or through email, communicating with our clients is our top priority.”

Company Philosophy

“Customer service is very important to us, so we focus on providing excellent, competitively priced services that make our clients feel comfortable and confident. Our goal is to develop a long-lasting relationship with every client, and we accomplish that by paying attention to details and putting their needs first.”

Serving all of California

Purchase Mortgage Lending
Home Refinancing
Reverse Mortgage Loans
Debt Consolidation
Construction Loans
Conventional Loans
Jumbo Home Loans
FHA, VA Loans
100% USDA Loans

Comparative Summary

Mortgage brokers are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, West-Cal Mortgage sets itself apart by providing its clients with products and customer service that help minimize their stress throughout the mortgage process...

Frequently Asked Questions

Q: Who will help me with my loan?
A: "If you’re shopping for a home loan, you’ll be able to discuss that directly with our owner, Dan Eichhorn. With other firms, you can get shuffled among several agents, but with us, you’ll be dealing with a professional who h...
Q: What’s the process and criteria for qualifying for a loan?
A: "It depends on your situation, so we recommend calling us so we can have a conversation about your needs and the solutions we can offer. We’ll walk you through the process, answer your questions and determine which loans you qualify for...
Q: What should I know before calling you?
A: "If you’re looking to purchase a home, you should know your price point. This can be your overall budget, how much down payment you’ll have to work with or your monthly mortgage expense budget. It’s also helpful to know your...

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Industry Info

If you have a mortgage loan, make sure you know how to handle the extra restrictions that were implemented after the 2008 market crash.
“Originating loans isn’t for the faint of heart,” says Dan Eichhorn, owner of West-Cal Mortgage in Sebastopol. “The process has become very complex and tedious, with lenders requiring many things they never required prior to...
Findings based on statistically reliable research from 75 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 75

Diamond Certified Qualification

Based on 75 customer surveys, we declare
West-Cal Mortgage
has passed all rating steps and has earned
The Diamond Certified Award
No. 2382
Continuously qualified since August 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Teri B. Verified Customer Name
"They were just so informative. They even came to my signing. I would call and they would explain the whole deal, they walked me through everything. They were never too busy. The two women in the officer were amazing, they went above and beyond."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

West-Cal Mortgage
101 Morris Street, Suite 211
Sebastopol, CA 95472
(707) 879-8928
DCID7078248081

Mon – Fri: 9am – 5pm
Available Weekends by Cellphone

Serving all of California

Dan Eichhorn, Owner
32
3
01929106, 00907283
Liability Insurance, Workers' Compensation
California Bureau of Real Estate (CalBRE), National Mortgage Licensing System (NMLS)
1990
Purchase Mortgage Lending, Home Refinancing, Reverse Mortgage Loans, Debt Consolidation, Construction Loans, Conventional Loans, Jumbo Home Loans, FHA, VA Loans, 100% USDA Loans
Commercial, Residential
Sonoma Mortgage Brokers

Photo & Video Gallery

Survey Responses For

West-Cal Mortgage

West-Cal Mortgage: Average 9.2 out of 10 based on 75 unique customer surveys of customer satisfaction.
Teri B. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I yelped them and gave them a great review because I went to four other companies and West-Cal found a way that I could buy a home in my name. I was told by other mortgage brokers that it wouldn't work, even though I had previously owned homes and had a high credit score. West-Cal found a way so I could get the house and it has been wonderful."

"They were just so informative. They even came to my signing. I would call and they would explain the whole deal, they walked me through everything. They were never too busy. The two women in the officer were amazing, they went above and beyond."

Heather C. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Call Dan Eichhorn at West-Cal Mortgage."

"He's attentive, responsive, and he works hard on your behalf. He really knows what he's doing and gets it done. We think he's great, we all recommend him to family and friends so we're pretty satisfied."

Sylvia P. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They make what seems impossible, possible."

"He was efficient, fast, and responsive. I had a good experience. In my case, the last refinance was in the midst of a divorce, and it worked out really well."

Peter E. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They went above and beyond what was required of them in order for us to get our loan."

"The extra effort and time that they put into assisting us in getting our loan."

Kathleen M. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to definitely use them."

"The owner, Dan Eichhorn, is a good person to do that complicated job. He does it all. "

John M. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job and they were competent."

"I liked the fact Dan was very personable. He seemed to understand what he was talking about. "

Caryn N. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been recommending them for several years."

"The effort, Dan makes great effort and he has helped a lot of people that have had challenges getting a good mortgage. He does a great job and he is a very good guy."

Shane M. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really easy to work with."

"They are really easy to work with. We were very satisfied."

Lynne V. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would let a friend know I didn't have any problems."

"Everything was easy."

Craig H. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you work with West-Cal Mortgage, you'll get a really knowledgeable broker with a wealth of expertise. You get the best rate, and West-Cal Mortgage can really help with tricky situations. We had a situation with an in-law, and additional family members, which was complicated, but they gave us great advice. "

"I liked his integrity. "

Al F. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"They were friendly and pretty efficient."

Holly G. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dan provides good service."

"He always got back to me quickly after I called him."

Shawn W. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was great."

"They closed my loan."

Brian W. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have actually steered several friends to them over the years, they have had similar experiences. They are great and knowledgeable. They know how to make it happen and they do make it happen. When it comes to getting a loan you want someone who knows what they are doing."

"I have gotten four different mortgages from them over the past 10 to 12 years. They are awesome. What they say they are going to do, they make it happen. Patti was my loan officer and she went above and beyond every time. Patti was always there, she answered the phone and made it simple. She was patient and she explained everything. Mortgage companies are hard to deal with. She handled all the paperwork, did everything, and made it all happen. I would use them again, and will the next time I refinance in about a year. I have never had a bad experience. I have gotten four loans, my girlfriend has gotten two loans, and two other friends got loans because I recommended them. They all had the same positive experience."

Larry D. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That it is a good local spot to go"

"The new office building seemed very bright and open. The last one was almost in an alley. I was pleased with the service we got. "

Timothy V. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend to use them, but it's not exactly in my area. I'm in Marin County so it's not close to my home. My friends should use them, but they might opt for someone closer to home. "

"They were very friendly, they bent over backwards to make me feel like family, and they were just wonderful. "

James M. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell anyone that is looking for a loan to go there, they will get the best deal."

"They didn't make any mistakes. I am used to big banks making mistakes and I've worked with West-Cal twice now and both times, there were no problems. I completely trust them."

Zachary P. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dan helped me think through a lot of different options."

"I would say that he is upfront about the cost both short and long term, it helped me decide. I was very happy."

Richard I. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would refer them."

"Their timeliness, experience, knowledge, and helpfulness, they've always come through. They're great people and I've been happy over the years."

Stephen C. Verified West-Cal Mortgage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fair and trustworthy."

"I liked that they made it feel personal."