Diamond Certified Company Report

Weeks Drilling & Pump Company

Diamond Certified Company Report

Weeks Drilling & Pump Company

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 452 VERIFIED CUSTOMERS i

C.S.J.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

1 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have staff that are knowledgeable, great guys.

No comment.

Charles G.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

2 of 452

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are knowledgeable and prompt.

Cathy C.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

3 of 452

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were prompt, reliable, and informative.

Read All 452 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Charlie Judson (L) and Chris Thompson, Owners

Weeks Drilling & Pump Company has been providing residential and commercial water solutions for customers throughout the Bay Area for more than 100 years. The company offers a variety of services from its Sebastopol headquarters, including well drilling, pump and tank installations and repairs, and water testing and treatment. Its specialty is designing and constructing new wells to suit customers’ individual needs, and it also repairs and rehabilitates existing wells.

CEO Chris Thompson says Weeks Drilling & Pump Company’s longevity has endeared the company to its clients. “Our predecessor was called Finnell and Harden Hardware, and it was sold to the Weeks family shortly before 1906,” he explains. “Over that time, we’ve developed a very loyal client base. We handle jobs of every size, from installing residential filters to servicing complex industrial water systems.”

Weeks Drilling & Pump Company’s drilling department has more than 150 collective years of experience and, according to Mr. Thompson, has completed more than 20,000 well projects throughout Northern California. The company offers 24-hour emergency service and promotes environmental practices, including geothermal drilling used for heating and cooling.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Weeks Drilling & Pump Company

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Mendocino County
Napa County
Lake County

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SERVICES PERFORMED

Water Well Drilling
Pump System Installation
Water Treatment

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Weeks Drilling & Pump Company

Company Profile

Weeks Drilling & Pump Company has been providing residential and commercial water solutions for customers throughout the Bay Area for more than 100 years. The company offers a variety of services from its Sebastopol headquarters, including well drilling, pump and tank installations and repairs, and water testing and treatment. Its specialty is designing and constructing new wells to suit customers’ individual needs, and it also repairs and rehabilitates existing wells.

CEO Chris Thompson says Weeks Drilling & Pump Company’s longevity has endeared the company to its clients. “Our predecessor was called Finnell and Harden Hardware, and it was sold to the Weeks family shortly before 1906,” he explains. “Over that time, we’ve developed a very loyal client base. We handle jobs of every size, from installing residential filters to servicing complex industrial water systems.”

Weeks Drilling & Pump Company’s drilling department has more than 150 collective years of experience and, according to Mr. Thompson, has completed more than 20,000 well projects throughout Northern California. The company offers 24-hour emergency service and promotes environmental practices, including geothermal drilling used for heating and cooling.

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Company Philosophy

"We are committed to providing comprehensive well water care. Our three departments–Water Well Drilling, Pump Service and Repair, and Water Treatment–work cohesively to provide the best possible customer experience."

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Comparative Summary

Few companies in the water well and pump field earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. In addition to its Diamond Certified status, Weeks Drilling & Pump Company falls into another impressive category: It’s been providing residential and commercial water solutions for Northern California customers for more than 100 years. “As far as I know, the only Sebastopol-based company that’s older is the Sebastopol Times newspaper,” says CEO Chris Thompson.

Weeks Drilling & Pump Company not only designs and drills new water wells, but it also offers water treatment and testing, water pumps and tanks, and well repairs. The company works on jobs of every size, from small repairs and installations to servicing complex industrial and vineyard water systems. “We have the largest fleet of specialized equipment in the North Bay,” says Mr. Thompson. “That means we have broader capabilities than our competitors and can quickly mobilize, which is important to our customers.”

Weeks Drilling & Pump Company also has the largest database of existing well information in Sonoma County, which helps its employees quickly find water for new wells that are being drilled. “Those records are all computer-indexed and available to help our customers find new water sources,” says Mr. Thompson. “They’re very valuable to our operation.”

Mr. Thompson says his customers frequently comment on how fast Weeks Drilling & Pump Company was able to arrive and perform its services. “Unlike some other companies, we really strive to get the water back on during the same day.”

Weeks Drilling & Pump Company has a second facility in Ukiah, which furthers its service area and expands a customer base that’s been growing exponentially since 1906. Mr. Thompson sees the company’s extended success as a reflection of its business approach. “There have been very few ownership changes in the long history of this company,” he says. “It’s family-owned and family-oriented, and we intend to keep it that way.”

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Industry Info

Typically, something has to go wrong before private well owners know the particulars of how to properly maintain their systems. The following basic tips for water well maintenance can help prevent costly repairs and solve small problems before they develop into large-scale ones.

Don’t try to service your own well.
Water wells aren’t easy to service without specialized tools, equipment and training. Every time a well owner removes a well cap and attempts to service the well in some way, there’s the potential to unwittingly introduce bacterial contamination into the water supply. There’s also the potential for dropping objects (such as tools) into the well, or getting the pump stuck in an effort to replace it. It’s always best to contact a qualified water well systems contractor to conduct any kind of service.

Preventive maintenance is less costly in the long run.
Small, easily correctable well problems can become large, inconvenient, expensive problems without the proper preventive care. The National Ground Water Association (NGWA) conducted a recent poll that showed 80 percent of respondents had never had a well maintenance inspection. Treating your water well system this way is like having an auto mechanic look under the hood of your car after a catastrophic breakdown.

Do some homework before getting your water well system serviced.
This is a good idea whether you’re getting a well maintenance check-up or service for a specific issue. A well maintenance check-up should include four components. First, a flow test to determine system output, along with a water level check before and during pumping (if possible), pump motor performance (check amp load, grounding and line voltage), pressure tank and pressure switch contacts, and general water quality (odor, cloudiness and so forth). Next, an inspection of the well equipment to assure it’s sanitary. Third, a test of your water for coliform bacteria, nitrates and anything else of local concern. Finally, a concise, clear, written report should be delivered following the check-up that explains results and recommendations and includes all laboratory and other test results.

Take simple, ongoing steps to maintain your well.
The NGWA has put together a comprehensive maintenance checklist for residential well owners. Here are some excerpts:
• Always use licensed or certified water well drillers and pump installers when a well is constructed, installed or serviced.
• An annual well maintenance check, including a bacterial test, is recommended. Any source of drinking water should be checked any time there’s a change in taste, odor or appearance.
• Keep hazardous chemicals such as paint, fertilizer, pesticides and motor oil away from your well.
• Periodically check the well cover or well cap on top of the casing to ensure it’s in good repair.
• Always maintain proper separation between your well and buildings, waste systems or chemical storage facilities. Your professional contractor knows the rules.
• Don’t allow back-siphonage. When mixing pesticides, fertilizers or other chemicals, don’t put the hose inside the tank or container.
• When landscaping, keep the top of your well at least one foot above the ground. Slope the ground away from your well for proper drainage.
• Take care when working or mowing around your well—a damaged casing could jeopardize its sanitary protection.
• Keep your well records in a safe place. These include the construction report and annual water well system maintenance and water testing results. • Be aware of changes in your well, the area around your well and the water it provides.

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Frequently Asked Questions

Q: When the water goes off, does that mean my well has gone dry?

A: That’s almost never the case. There are many causes for the water going off. Some are simple and some aren’t, but it’s unusual for a well to just go dry. We reassure people who have rural properties with rural water supplies that, in most cases, they can have a reliable water supply without being hooked up to city water systems.

Q: Is my water safe?

A: To answer that, we need to ask questions about the water supply, gather some information and do at least a minimal amount of testing. We’re capable of helping our customers determine if their water is safe.

Q: What if I find out my water isn’t safe? What should I do?

A: We sell water treatment equipment that will reliably turn unsafe water into good quality drinking water. We can also treat surface water from creeks or lakes and bring it to drinking water standards using new technologies. We understand concern about water safety, and we’re good at picking the right technology to fix a particular problem. The water treatment systems we install exceed industry standards.

Q: Do you test the water after you install a water treatment system?

A: Yes. We also offer ongoing service, so customers don’t have to worry about the maintenance or technical details of their water systems. We handle everything.

Q: How long does it take to drill a well?

A: Generally, drilling a well takes one to several days, and then we need to install a pump and evaluate the water quality. But it takes longer to obtain a permit, so the whole process can take several weeks.

Q: Can you help me get permits?

A: Yes. We handle all permit issues and work with all the health departments in the North Bay. We take care of every detail.

Q: I’m converting to city sewer. Can you help with that process?

A: No. We’re strictly a water company, not a wastewater company.

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SELECTED PHOTOS FROM Weeks Drilling & Pump Company

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Brandon Varner

Expert CONTRIBUTOR PROFILE
  • Brandon Varner is manager of the water treatment department at Weeks Drilling & Pump Company, a Diamond Certified company since 2004. He can be reached at (877) 813-7814 or by email.

Brandon Varner: Finding a Balance

By James Florence, Diamond Certified Resource Reporter

SEBASTOPOL – When he was a young man, Brandon Varner always hoped to find a career that offered a good balance between office work and field work. He started working in the solar power industry after he graduated college, but when a position opened up at Weeks Drilling & Pump Company, he saw an opportunity to fulfill his vocational vision.

While his education and experience translated well to the position at Weeks, what appealed to Brandon besides the job description was the company’s positive reputation. “I liked that it was a local, family-owned business,” he remembers. “I started talking with them and it just sounded like it would be a good fit for me.” Today, as manager of the company’s water treatment department, Brandon continues to enjoy the benefits of a balanced occupation. “I do spend a significant amount of time handling administrative matters in the office, but I also get to drive around Sonoma County and meet with clients, so I feel very fortunate to be where I’m at today.”

A native of Sonoma County, Brandon lives in Sebastopol with his wife, Natalie, and their daughter, Emma. While he’s spent the entirety of his life in the Bay Area, he says his appreciation for the local weather and landscape hasn’t diminished in the least. “The Bay Area is an ideal place for someone like me who spends the majority of his free time outdoors. Whether it’s going to the snow in the winter or the beach in the summer, my family and I definitely like to take advantage of everything the area has to offer.”

In his life and career, Brandon says he often invokes the wise words of his grandfather. “He taught me the saying, ‘If you’re going to do something, do it right,’ and I feel like that’s something I apply on a daily basis. Whether providing for my family’s well-being or providing my clients with the highest quality water treatment systems available, I try to put my all into everything I do.”

When asked the first thing he’d do if he could retire tomorrow, Brandon says he’d skip town and head to a more exotic location. “I would take my wife to Tahiti. She’s wanted to go on vacation for a while, and we’ve never been overseas together…unless you count Hawaii.”

Ask Me Anything!

Q: If you could immediately master a musical instrument, what would you choose?
A: The piano.

Q: What’s your favorite season and why?
A: Fall. It’s when my wife and I first met, and ever since then I’ve associated fall with the early butterflies in our relationship.

Q: Coffee or tea?
A: Coffee.

Q: If you could time travel, would you go to the future or the past?
A: Probably the future. My wife always says I’m futuristic.

Q: What’s the best gift you ever received?
A: My daughter—she was born on my birthday.

Q: What’s the most death-defying feat you’ve attempted?
A: While snowboarding in Lake Tahoe, I went out of bounds by accident and launched myself off a pretty decent-sized cliff. My friends who followed me said it was about 30 feet. It caught me by surprise and rattled me up, but I was able to walk away without any injuries.

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Expert articles
  • How To Tell If Your Well Water is Safe

    SEBASTOPOL — If your water is supplied by a well, there are some basic health and safety issues you need to be aware of. First and foremost, the only way to know that your water is truly safe is to have it professionally tested. If you’ve never had it properly analyzed, it’s impossible to know which harmful contaminants might be present.

    At a minimum, you should have your water tested for nitrate, arsenic and coliform bacteria, which are the most common water contaminants that create health concerns. Other contaminants can exist in your water, but they’re less common and depend on several factors, including where your well is located and the potentiality of water quality threats.

    To ensure your drinking water is clean and healthy, contact a certified water specialist who can test it for hardness and basic minerals such as iron and manganese. If the water specialist determines your water needs further tests, send it to a trusted laboratory. If you want to learn more about the procedures for getting your water properly diagnosed, contact your local water treatment specialist.

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Expert video tip

Video: Water Safety Testing

Complete Video Transcription:

SEBASTOPOL — Host, Sarah Rutan: If your water is supplied by a well, there are some health and safety issues you’ll need to know about. Today we’re with Diamond Certified Expert Contributor Brandon Varner of Weeks Drilling & Pump Company to learn more.

Diamond Certified Expert Contributor, Brandon Varner: Over the years, we have received a very common question from many of our clients who are on well water. How do I know my water is safe? Well, I always respond to their question with another question: Has your water ever been tested?

It’s not possible to know what you might find in your water if you have never had it properly analyzed. We recommend at a minimum that you have your water tested for nitrate, arsenic and coliform bacteria as these are the most common contaminants health concern that we find.

There are other contaminants we see less commonly but much depends on where your well is located and what threats to water quality exist. Contact a certified water specialist who can test your water for basic minerals such as hardness, iron and manganese. For other tests, send your water to a trusted laboratory. It is important to get educated and learn about the health effects of contaminants that may be present in your well water.

If you would like to learn more about the procedures or getting your water properly diagnosed, contact your local water treatment specialist.

Host, Sarah Rutan: Thank you to our Diamond Certified Expert Contributor Brandon Varner of Weeks Drilling & Pump Company. I’m Sarah Rutan.

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Weeks Drilling & Pump Company WEBSITE AND EXTERNAL FEED
  • Weeks Drilling & Pump Company SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Weeks Drilling & Pump Company
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 452 VERIFIED CUSTOMERS i
Weeks Drilling & Pump Company : Average 9.1 out of 10 based on 452 unique customer surveys of customer satisfaction.

C.S.J.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

1 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have staff that are knowledgeable, great guys.

No comment.

Michael G.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

2 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are awesome, prompt, and friendly

The honesty and quality that they have

Maury C.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

3 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a reliable company. The staff is helpful and responsive. They do a pretty good ongoing and well-rounded service.

I originally did not have a good experience with the original system they put in for me. It did not work well and always needed some type of service. The later experience I had with them was very good after getting over the issues with the system they put in.

Paul R.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

4 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable

Nothing comes to mind.

Joanne L.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

5 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very very knowledgeable. They were there immediately and were very friendly.

They were able to come immediately.

Gordon G.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

6 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

There aren't many people in the neighborhood who have wells. They are the only company that service four counties for this type of need. They do great well services and also drill new wells. I would only use them, honestly. I would not consider using anyone else. I actually don't think there is any other company that specializes in pumping and well services out here. Also, it is good to note that I wouldn't be doing the survey if it wasn't for Weeks Drilling & Pump Company, but they deserve having it done.

They showed up right away and that is what you need with these companies. When your system goes down, you need a reliable company to show up.

Jason G.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

7 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

It was a while back, so I don't really remember. I do know that I liked them, and they did great work.

Mike K.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

8 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fair.

He was quick, fair, and solution-oriented.

Corbin G.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

9 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

We are very satisfied with their products and services.

The response time was fantastic.

Dave R.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

10 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Include Weeks, but shop around. I would also advise to compare the actual model with other companies and installers, because they may be charging a high premium on the equipment.

The service and quick response that they provide

Megan H.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

11 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Weeks is a great company. Give them a call.

I don't know, everything.

John P.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

12 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, fast, and fair

They're honest. They told me what the issue was and that is what it was.

Robert J.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

13 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know. I would recommend them.

I don't think anything in particular. I mean they are local and have been doing it a long time. They are very competent.

Sabrina T.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

14 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive, professional, friendly, and prompt with your needs. I have been using them for about ten years.

Their promptness, and they are very knowledgeable. I'm really confident of their knowledge.

Mike S.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

15 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done.

They show up when they say they will.

Doug H.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

16 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been here for a long time, and it's great to have a community business not fall apart for once.

Honesty

B.S.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

17 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them. They were on time, they were professional, and it really seemed like they knew what they were doing.

They used the right tools on the job, and they completed the job within the time frame they promised us.

B.P.W.D.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

18 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and accommodating.

I like that they are always available.

D.R.I.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

19 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Chris, the owner, is very easy to work with. I think he's very friendly, and he knows his business like the back of his hand.

I like how they are so quick to respond to any inquiries and how easy it is to get ahold of them.

G.F.C.

VERIFIED Weeks Drilling & Pump Company CUSTOMER

20 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Water

They did what they promised they'd do for me, there were no surprises, and there was no hassle.

Read All 452 Survey Responses at Ratings View