Diamond Certified Company Report

Wayne & Son’s Automotive Repair

Diamond Certified Company Report

Wayne & Son’s Automotive Repair

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Amanda P.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the most honest repair shop that I've ever been to.

It's usually a really fast turn-around. If I do have an emergency, Wayne will always make the time for me.

Charles L.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The customer service was great, and they were very personable. They cared about my concerns.

They were reliable and trustworthy.

Darrell M.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really nice, honest people.

They seemed happy and grateful to have my business.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Wayne & Son’s Automotive Repair provides a complete range of repair services for all types of domestic and foreign vehicles at its Santa Rosa facility. The family-owned and operated company has the training and equipment to handle everything from routine oil changes and tire rotations to comprehensive engine and transmission work, and it’s also qualified to repair RVs, perform used and pre-purchase vehicle inspections, and more.

Owner Wayne Pentecost attributes much of Wayne & Son’s Automotive Repair’s success to its honest, customer-oriented approach to the auto repair process. “Our customers trust us because they know that if something goes wrong, we’ll be there to take care of it,” he says. “We want to be known as an honest, reputable and fair auto shop, and everything we do is based around maintaining that reputation.”

Wayne & Son’s Automotive Repair’s technicians are trained to utilize the auto repair industry’s latest technology, including state-of-the-art diagnostic equipment that allows them to quickly uncover problems and begin working on solutions. “By combining cutting-edge technology with real-world experience, we’re able to get our customers’ cars back on the road as quickly as possible, which saves them valuable time and money,” affirms Mr. Pentecost.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Wayne & Son’s Automotive Repair

COMPANY CONTACT
Locations

Sonoma County
Santa Rosa
Windsor
Guerneville
Cotati
Sebastopol
Rohnert Park
Petaluma
Healdsburg
Cloverdale

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SERVICES PERFORMED

Domestic & Foreign Auto Repairs
Used & Pre-Purchase Vehicle Inspections
RV Repairs

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Wayne & Son’s Automotive Repair

Company Profile

Wayne & Son’s Automotive Repair provides a complete range of repair services for all types of domestic and foreign vehicles at its Santa Rosa facility. The family-owned and operated company has the training and equipment to handle everything from routine oil changes and tire rotations to comprehensive engine and transmission work, and it’s also qualified to repair RVs, perform used and pre-purchase vehicle inspections, and more.

Owner Wayne Pentecost attributes much of Wayne & Son’s Automotive Repair’s success to its honest, customer-oriented approach to the auto repair process. “Our customers trust us because they know that if something goes wrong, we’ll be there to take care of it,” he says. “We want to be known as an honest, reputable and fair auto shop, and everything we do is based around maintaining that reputation.”

Wayne & Son’s Automotive Repair’s technicians are trained to utilize the auto repair industry’s latest technology, including state-of-the-art diagnostic equipment that allows them to quickly uncover problems and begin working on solutions. “By combining cutting-edge technology with real-world experience, we’re able to get our customers’ cars back on the road as quickly as possible, which saves them valuable time and money,” affirms Mr. Pentecost.

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Company Philosophy

"Our customers are our number one priority, so we provide them with consistently superior service and make sure they have everything they need. We want to build lasting relationships with them so they're our customers for life, and we accomplish that by providing trustworthy, fast, reliable, high-quality work at the right price."

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Comparative Summary

Auto repair companies are always looking for ways to differentiate themselves, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Wayne & Son’s Automotive Repair sets itself apart by utilizing owner Wayne Pentecost’s machinist skills to fabricate custom auto parts and provide auto welding services. “Welding often comes up in the auto repair process, so our customers benefit greatly from working with a mechanic who has experience in that area,” says Mr. Pentecost. “It’s hard to find a repair and maintenance shop that also has in-house machining capabilities, but that’s exactly what we provide.”

Wayne & Son’s Automotive Repair has been repairing all types of domestic and foreign vehicles at its Santa Rosa facility since 1987. The company has the in-house capabilities to handle everything from oil changes and tire rotations to comprehensive engine and transmission work, and it’s also qualified to work on RVs, inspect used and pre-purchase vehicles, and more.

Unlike auto repair companies that lack the training and equipment to work on diesel vehicles, Wayne & Son’s Automotive Repair offers a wide variety of diesel-related services that include everything from head gasket replacement to major engine work. “We go a step further than most shops by working on light, medium and even heavy duty diesel vehicles,” adds Mr. Pentecost. “Whether it’s a truck, tractor or street sweeper, we have what it takes to fix it.”

Another distinguishing attribute of Wayne & Son’s Automotive Repair is its status as a family-owned and operated company, which Mr. Pentecost says has endeared the shop to many of its clients. “Our customers love supporting us because we’re an independent, family-run business with deep roots in the local community,” says Mr. Pentecost. “Our family name and reputation are on the line with every job, so we have a vested interest in doing the best possible work.”

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Industry Info

All modern cars sold in the United States run using fuel injection systems rather than carburetors. In fact, the last time a new vehicle with a carburetor was sold was in 1990 (the Subaru Justy). After that, the carburetor was slowly phased out and replaced by the fuel injection system, which provides more accurate fuel metering and faster response times. “Newer vehicles have dual overhead cams and variable intake manifolds, and some even have direct injection systems that inject fuel right into the car’s cylinders,” explains Bret Pentecost, co-owner of Wayne & Son’s Automotive Repair in Santa Rosa. “That upgrade means the fuel has more compression, which creates more power, improves fuel economy and results in a smoother-running car.”

Likewise, the air intake filter that was featured in older cars has been replaced by more efficient filters that are in a new location. “Filters are now located at the front of the car so colder air can get to the engine,” explains Mr. Pentecost. “The colder the intake air, the more dense it is, which means more oxygen for the engine and more power to help your car run smoother and further reduce emissions.” Mr. Pentecost says this operational upgrade originally came from a push to decrease emissions and increase power, as well as improve upon the general design of auto engines.

While some auto enthusiasts maintain that carburetors are the way to go, the convenience and performance of fuel injection systems have made them increasingly popular since their debut more than 20 years ago. The fuel injection system’s ability to consistently tune the air and fuel intake for each cylinder makes cars run better, and it can also decrease auto vibrations, increase fuel efficiency, and dramatically lower auto emissions.

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Frequently Asked Questions

Q: What types of vehicles do you service?

A: We service all makes and models of vehicles, and we also have experience working on RVs and motorhomes, diesel trucks, motorcycles and dirt bikes, tractors, forklifts, lawnmowers, go-carts, golf carts, dune buggies, boats, generators, and other motor-driven equipment.

Q: How much do you charge for a diagnosis?

A: The first 15 minutes are free, and that’s usually enough time to diagnose typical car problems. If it’s a more complicated diagnosis, we have to charge, but we’ll talk to you beforehand so we can give you a good idea of what to expect.

Q: How long will it take to repair my car?

A: It depends on a lot of factors, but we use the most current diagnostic equipment available, which means we’re able to quickly uncover problems and begin working on solutions. By combining cutting-edge technology with real-world experience, we’ll be able to get your car back on the road in less time than it takes other shops to even figure out what’s wrong.

Q: Can you fabricate specialty or custom parts?

A: Yes. Our owner, Wayne Pentecost, is a machinist with more than 30 years of experience, and he can make custom or replacement parts for any type of vehicle, including those that have hard-to-find machinery. If you need a part that isn’t readily available, we can make it.

Q: Do you offer any warranties?

A: Yes, we offer a two-year/24,000-mile warranty on parts and labor that includes a free tow or roadside assistance within one year of every repair. Our warranty program is nationwide, so if you’re outside of the local area and there’s a problem with your car, you can get it handled.

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SELECTED PHOTOS FROM Wayne & Son’s Automotive Repair

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Wayne Pentecost

Expert CONTRIBUTOR PROFILE

Wayne Pentecost: Like Father, Like Sons

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — Like many automotive professionals, Wayne Pentecost started working on cars at an early age. However, in addition to being an extension of his personal interests, his primary motivation came from a sense of responsibility. “I did my first tune-up when I was eight years old,” he remembers. “My mom was a single mother and couldn’t afford to take our car to a shop, so I decided to do it myself. I guess I just had a natural mechanical ability, because it came easy to me.”

Despite his early proficiency in automotive work, Wayne didn’t make it his livelihood until many years later, following a lengthy career as a tool and die maker. Eventually, he reconnected with his first love and opened Wayne & Son’s Automotive Repair, LLC in 1987. Today, Wayne says he enjoys working alongside his two sons, Brett and Cody. “When they were young, the boys would always be underneath the cars with me, handing me wrenches and just watching what I was doing. Now we’re still working together—the only difference is I’m not the only one who’s a certified mechanic.”

Originally from San Fernando, Wayne now resides in Santa Rosa with his wife, Nanette, where he says he appreciates the close proximity to local sites of interest. “We’re close to the beach, the redwoods, the mountains and San Francisco, so it’s really an ideal location. My wife and I enjoy taking weekend trips in our trailer to some of the nearby destinations.”

When he’s not at his auto shop, Wayne spends much of his time tinkering and manufacturing things in his other shop. “I have a little machine shop that’s complete with a lathe, mill and grinder,” he explains. “It’s a lot of fun building and creating stuff—right now I’m making some brackets for a local winery.” Additionally, Wayne likes being active in his local church and keeping in touch with his and Nanette’s other son, Shawn, who is a nuclear technician with the Navy.

In his life and career, Wayne espouses the importance of operating with integrity. “We stand by our work—if there’s ever a problem with something we’ve worked on, we take care of it,” he affirms. “We’re one of the few shops that give a two-year/24-month parts and labor warranty, which speaks to the level of integrity we’re committed to.”

When asked the first thing he’d do if he could retire tomorrow, Wayne says in addition to spending more time working in his machine shop, he would get involved in missionary work. “My wife and I have talked about going on a mission trip to Europe, Mexico or Africa. There are so many places to go!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers. Also, my favorite NASCAR driver is Jeff Gordon.

Q: What’s your favorite local restaurant?
A: La Gare in Santa Rosa.

Q: What was your first car?
A: A 1972 Chevrolet Vega hatchback.

Q: What’s your favorite snack?
A: Oreos and milk.

Q: What was your favorite toy as a child?
A: The toolbox my mother gave me.

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Expert articles
  • Little-Known Factors that Affect Fuel Economy

    SANTA ROSA — Most people know tire pressure can affect fuel economy, but there are several lesser-known factors that can have an equally significant impact. One of these is the condition of your engine air filter. When an air filter isn’t regularly replaced, the excessive dirt buildup can cause it to become clogged, which restricts engine ventilation. When an engine isn’t able to “breathe” properly, it’s more likely to run rich—in other words, to use more gasoline than it’s supposed to.

    Another factor that can affect fuel economy is the regularity with which you change your engine oil. As engine oil becomes dirty over time, it can clog up the engine’s rings and get into the cylinders, which can hinder proper combustion.

    In addition to routine oil changes and air filter replacement, another way to boost your vehicle’s gas mileage is to keep its engine well-tuned. Having important functional components like the crankcase ventilation system serviced on a regular basis will help the engine perform optimally, which will maximize fuel economy.

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Expert video tip

Video: Understanding Your Timing Belt

Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: Due to the critical role a timing belt plays in vehicle operation, it’s worthwhile to gain a better understanding of what it does and how to maintain it. To learn more, we’re in Santa Rosa with Cody Pentecost of Wayne & Son’s Automotive Repair, speaking on behalf of Diamond Certified Expert Contributor Wayne Pentecost.

Cody Pentecost: Today I want to talk to you about timing belts. That’s kind of what I do most around here. And so, what a timing belt is, is it keeps the top end and the bottom end of your engine in time and running smoothly, so, everything just keeps on running. And it’s very important to maintain the service of your timing belt. The service range is usually anywhere from 60 to 120,000 miles, depending on your vehicle. Because there’s two different types of engines. There’s non-interference and an interference engine.

If the timing belt breaks on an interference engine, that can cause piston to valve interference, which could ruin your engine. So, that’s why it’s really important to maintain the service of your timing belt. If the timing belt has been done, people will put a sticker on it that says the mileage has been done. Every time we do a timing belt, we always put a sticker on it. If you take it to a different place or move, so that the next tech that works on your car will, like, say, “Oh, okay. The timing belt’s been done.” You should really keep on top of your timing belt to make sure, regardless if it is an interference or non-interference engine, it can’t break, and nothing bad can happen.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Wayne & Son’s Automotive Repair WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Wayne & Son’s Automotive Repair
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
Wayne & Son’s Automotive Repair : Average 9.6 out of 10 based on 125 unique customer surveys of customer satisfaction.

Amanda P.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the most honest repair shop that I've ever been to.

It's usually a really fast turn-around. If I do have an emergency, Wayne will always make the time for me.

Charles L.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The customer service was great, and they were very personable. They cared about my concerns.

They were reliable and trustworthy.

Darrell M.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really nice, honest people.

They seemed happy and grateful to have my business.

Brandon S.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they were friendly.

Good service, they did a good job, and they were friendly.

David H.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

They know what they are doing, they get you in the shop as quickly as possible with little wait time, and they are very conscientious. They don't do anything that is unnecessary, and they leave the decisions up to you. I recommend them to all of my friends, because they are trustworthy. They are the best.

Heather K.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that they are trustworthy and really fast.

How fast they are

Jennifer R.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest, diligent, and very professional.

I would say they are pretty reasonable in price.

Linda R.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very competent, dependable, and trustworthy.

They are dedicated.

Mark S.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They fixed my car, and they did what they had to do.

The quote was pretty accurate, and the turnaround was exactly what they said it would be.

Mike C.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and reasonably priced.

The people, they are friendly.

Norma C.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthy, honest, and respectful

They know what they are doing. They don't overcharge me because I am a woman.

Pat M.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient, reliable, and effective.

I thought the customer service was excellent, just their willingness to see you right away and offer solutions.

Phillip W.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

After being taken advantage of by so many other places, they have been so straightforward and honest.

It has got to be the customer service, Cody is the best.

Rosemarie D.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, and they give you an estimate, so you know what the bill will be for the services they will provide.

I like their courtesy, their friendliness, and their service. They get things done at a certain time, and they do a good job.

Sean B.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would rather pay Wayne and his boys than some chain.

Their flexibility, I can drop in at a moment's notice, and they will usually change my oil for me without an appointment.

Agnes S.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Wayne is very honest, and he does a wonderful, thorough job.

I like everything about Wayne's Automotive. Wayne is so honest, upfront, and he has always done a wonderful job on our car.

Ella D.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, reliable, and they give you a good price.

I liked the personal touch they have with the customers.

Allen N.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Knowledgeable and fair

I guess I would say that they are competent and do a speedy repair.

Betty G.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Wayne is a good, honest man who knows what he is doing.

I appreciate Wayne's son who works there. They are a sweet family, and it feels good to go there.

Bill A.

VERIFIED Wayne & Son’s Automotive Repair CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want honest, quality and friendly service, then you should go there. You can't find a better place.

I liked the overall environment. It's pleasant. They listen, they are courteous, and they are knowledgeable. It's not the common in and out feeling you get at other places. They really care about you. They have the proper equipment, and they are constantly improving.

Read All 125 Survey Responses at Ratings View