Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
June 2014
We declare that Wayne & Son's Automotive Repair HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2179
(707) 276-6975
1845 Piner Road
Santa Rosa, CA 95403
A look inside Wayne & Son’s Automotive Repair’s Santa Rosa shop

Wayne & Son’s Automotive Repair provides a complete range of repair services for all types of domestic and foreign vehicles at its Santa Rosa facility. The family-owned and operated company has the training and equipment to handle everything from routine oil changes and tire rotations to comprehensive engine and transmission work, and it’s also qualified to repair RVs, perform used and pre-purchase vehicle inspections, and more.

Owner Wayne Pentecost attributes much of Wayne & Son’s Automotive Repair’s success to its honest, customer-oriented approach to the auto repair process. “Our customers trust us because they know that if something goes wrong, we’ll be there to take care of it,” he says. “We want to be known as an honest, reputable and fair auto shop, and everything we do is based around maintaining that reputation.”

Wayne & Son’s Automotive Repair’s technicians are trained to utilize the auto repair industry’s latest technology, including state-of-the-art diagnostic equipment that allows them to quickly uncover problems and begin working on solutions. “By combining cutting-edge technology with real-world experience, we’re able to get our customers’ cars back on the road as quickly as possible, which saves them valuable time and money,” affirms Mr. Pentecost.

Company Philosophy

“Our customers are our number one priority, so we provide them with consistently superior service and make sure they have everything they need. We want to  build lasting relationships with them so they’re our customers for life, and we accomplish that by providing trustworthy, fast, reliable, high-quality work at the right price.”

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Domestic & Foreign Auto Repairs
Used & Pre-Purchase Vehicle Inspections
RV Repairs

Comparative Summary

Auto repair companies are always looking for ways to differentiate themselves, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Wayne & Son’s Automotive Repair sets itself apart by utilizing owner Wayne Pentecost’s machinist skills to fabricate custom auto parts and provide auto welding...

Frequently Asked Questions

Q: What types of vehicles do you service?
A: "We service all makes and models of vehicles, and we also have experience working on RVs and motorhomes, diesel trucks, motorcycles and dirt bikes, tractors, forklifts, lawnmowers, go-carts, golf carts, dune buggies, boats, generators, and ot...
Q: How much do you charge for a diagnosis?
A: "The first 15 minutes are free, and that’s usually enough time to diagnose typical car problems. If it’s a more complicated diagnosis, we have to charge, but we’ll talk to you beforehand so we can give you a good idea of wha...
Q: How long will it take to repair my car?
A: "It depends on a lot of factors, but we use the most current diagnostic equipment available, which means we’re able to quickly uncover problems and begin working on solutions. By combining cutting-edge technology with real-world experie...

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Industry Info

The fuel injection system: What does it mean for your car?
All modern cars sold in the United States run using fuel injection systems rather than carburetors. In fact, the last time a new vehicle with a carburetor was sold was in 1990 (the Subaru Justy). After that, the carburetor was slowly phased out and...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
Wayne & Son's Automotive Repair
has passed all rating steps and has earned
The Diamond Certified Award
No. 2179
Continuously qualified since June 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Amanda P. Verified Customer Name
"It's usually a really fast turn-around. If I do have an emergency, Wayne will always make the time for me."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Wayne & Son's Automotive Repair
1845 Piner Road
Santa Rosa, CA 95403
(707) 276-6975
DCID7075463492

Mon – Sat: 8am – 5pm

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Wayne Pentecost, Owner
4
271078
Liability Insurance, Workers' Compensation
1987
Domestic & Foreign Auto Repairs, Used & Pre-Purchase Vehicle Inspections, RV Repairs
Vehicle Owners
Nationwide 2-Year/24,000-Mile Warranty on Parts & Labor, Free Roadside Service for 1 Year with Every Repair
Sonoma Auto Repair

Photo & Video Gallery

Survey Responses For

Wayne & Son's Automotive Repair

Wayne & Son's Automotive Repair: Average 9.6 out of 10 based on 125 unique customer surveys of customer satisfaction.
Amanda P. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the most honest repair shop that I've ever been to."

"It's usually a really fast turn-around. If I do have an emergency, Wayne will always make the time for me."

Brandon S. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, and they were friendly."

"Good service, they did a good job, and they were friendly."

Charles L. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The customer service was great, and they were very personable. They cared about my concerns."

"They were reliable and trustworthy."

Darrell M. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really nice, honest people."

"They seemed happy and grateful to have my business."

David H. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great."

"They know what they are doing, they get you in the shop as quickly as possible with little wait time, and they are very conscientious. They don't do anything that is unnecessary, and they leave the decisions up to you. I recommend them to all of my friends, because they are trustworthy. They are the best."

Heather K. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that they are trustworthy and really fast."

"How fast they are"

Jennifer R. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were honest, diligent, and very professional."

"I would say they are pretty reasonable in price."

Linda R. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very competent, dependable, and trustworthy."

"They are dedicated."

Mark S. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They fixed my car, and they did what they had to do."

"The quote was pretty accurate, and the turnaround was exactly what they said it would be."

Mike C. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good and reasonably priced."

"The people, they are friendly."

Norma C. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Trustworthy, honest, and respectful"

"They know what they are doing. They don't overcharge me because I am a woman."

Pat M. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, reliable, and effective."

"I thought the customer service was excellent, just their willingness to see you right away and offer solutions."

Phillip W. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"After being taken advantage of by so many other places, they have been so straightforward and honest."

"It has got to be the customer service, Cody is the best."

Rosemarie D. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, and they give you an estimate, so you know what the bill will be for the services they will provide."

"I like their courtesy, their friendliness, and their service. They get things done at a certain time, and they do a good job."

Sean B. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would rather pay Wayne and his boys than some chain."

"Their flexibility, I can drop in at a moment's notice, and they will usually change my oil for me without an appointment."

Agnes S. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Wayne is very honest, and he does a wonderful, thorough job."

"I like everything about Wayne's Automotive. Wayne is so honest, upfront, and he has always done a wonderful job on our car."

Ella D. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, reliable, and they give you a good price."

"I liked the personal touch they have with the customers."

Allen N. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Knowledgeable and fair"

"I guess I would say that they are competent and do a speedy repair."

Betty G. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Wayne is a good, honest man who knows what he is doing."

"I appreciate Wayne's son who works there. They are a sweet family, and it feels good to go there."

Bill A. Verified Wayne & Son's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you want honest, quality and friendly service, then you should go there. You can't find a better place."

"I liked the overall environment. It's pleasant. They listen, they are courteous, and they are knowledgeable. It's not the common in and out feeling you get at other places. They really care about you. They have the proper equipment, and they are constantly improving."