DIAMOND CERTIFIED COMPANY REPORT
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc. provides a wide range of collision repair services for all types of vehicles at its Freedom facility. Its ASE-certified technicians are trained to use a variety of state-of-the-art equipment—including a Chief frame repair system and a DuPont color matching system—to return customers’ cars to their pre-accident conditions. The company also coordinates with insurance companies, arranges for rental cars and offers courtesy transportation within the local area.
Owner Mike Garland is a third-generation auto body technician with more than a decade of industry experience. Mr. Garland says Watsonville Auto Body strives to exceed its customers’ expectations with everything it does, from its highly-trained staff to the unique service it offers on its website, www.watsonvilleautobody.com, where customers can log on and view their cars being repaired in real time.
To lessen its impact on the environment, Watsonville Auto Body promotes the use of water-based paints whenever possible. “Car manufacturers have been doing it for a long time, and we recognize its importance both in terms of quality and environmental responsibility,” says Mr. Garland.
Company Philosophy
“Maintaining the respect of our community is very important to us. We want to be recognized as a company that treats its customers right, takes pride in its work and stands behind every repair. To us, being successful has very little to do with money—it’s more about building trust and ongoing relationships with our neighbors and friends.”
Serving Santa Cruz and Monterey Counties
Auto Detailing
All Insurance Coordination
Collision Repair
Paintless Dent Repairs
Spies Hecker
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body shops that have earned the prestigious Diamond Certified award. For Watsonville Auto Body, Inc., the key to achieving and maintaining high levels of customer satisfaction is providing exceptional customer service in every aspect of its operations. “Customer service equals customer...
Frequently Asked Questions
Q: Where do I get a claim number?
A: "Your insurance company will issue you a claim number when you report your accident. Just write it down and bring it with you when you come in to begin the repair process; we’ll do the rest."
Q: Is my car’s new paint going to match the old paint?
A: "Absolutely. We’ll take the color code and VIN number from your vehicle and run them through an ‘acquirer,’ which is basically a computer that acts like a camera and reads color. After we determine the exact color of the old paint, we’ll do a...
Q: Do I have to pay a deductible?
A: "The amount of deductible you’re responsible for is determined by your insurance policy. If you carry broad collision insurance and weren’t at fault in the accident, your insurance company will most likely waive your deductible. Insurance com...
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Industry Info
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Remain calm and sensible after a car accident to ensure a smooth outcome.
Even minor car accidents can be scary and frustrating, and those dramatic emotions are exactly what lead many drivers to make costly decisions without thinking them through. If you’ve ever been in an accident, questions probably started racing...
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Findings based on statistically reliable research from 125 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
91%
n = 125
Diamond Certified Qualification
Based on 125 customer surveys, we declare
Watsonville Auto Body, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1333
Continuously qualified since May 2008.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Autumn W. Verified Customer Name
"I liked that they were Diamond Certified. They were also attentive, willing to get me in as soon as possible, and very professional."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Watsonville Auto Body, Inc.
107 Airport Boulevard
Freedom, CA 95019
Freedom, CA 95019
(831) 406-1949
DCID8317241500
Mon – Fri: 8am – 5:30pm
Serving Santa Cruz and Monterey Counties
Mike Garland
18
26
ASE, Dupont Performance Alliance, I-CAR, Spies Hecker
225472
Liability Insurance, Worker's Compensation
1981
Collision Repair, Auto Detailing and Painting
Spies Hecker
2,000
Commercial Accounts, Individual Car Owners
Lifetime Guarantee on Workmanship, Manufacturers' Warranties on Parts
Photo & Video Gallery
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.
Survey Responses For
Watsonville Auto Body, Inc.
Watsonville Auto Body, Inc.: based on 125 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Autumn W. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were Diamond Certified. They were also attentive, willing to get me in as soon as possible, and very professional."
Belisario C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of their service. Their staff was pretty good. The owner was a pretty good guy too. The last time I was in, he set me up with a payment plan. That was very helpful."
Brenda L. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were very nice and very helpful. They did whatever was necessary to make me happy."
Dana S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept in contact with me and made sure I understood everything, especially when there was a delay. They were very nice."
Daniel M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their service, and they have a very friendly staff."
David A. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work and their customer service, everything was great."
Debbie P. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their timing, they returned my car on time as promised. They also told me to bring the car back if I noticed any imperfections. They had great customer service. They even made arrangements for my rental car. They were great."
Dennis C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Shawn was very helpful. The work was perfect."
Eric S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained the entire process to me and made sure I knew what was going on with my vehicle. They also worked with my insurance company and made all of the rental car arrangements. They were very polite. They took care of everything."
Evelyn B. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their honesty, and they get my car back to me when they say they will. They keep me updated if a part doesn't come in. They are very polite, kind, and they always take me to get a rental car."
Gorgie P. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything right. They fixed my car perfectly. I have taken two cars to them."
Jason S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They responded quickly to our needs. Their service was great, they were very helpful, they explained everything in a manner that we could understand, and they always stand behind their work. We use them for all of our auto body needs. We have been using them for years. We were totally satisfied with them."
Jerry B. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. They paid attention to detail, they called and communicated what was going on, and they were on time and on budget."
Jessica P. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very honest. Another place I took my car said that it wasn't even worth fixing and that I should just buy a new car. When I went to Watsonville Auto Body, they were great. They even worked with me so that I could make payments."
Juan G. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work was up to my standards, and their customer service was good. They were always available whenever I called. They gave me great information on the status of my vehicle."
Julie L. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were straightforward, honest, and they did a good job."
Lisette O. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They actually care about their customer. My car is ready on time, the quality is great, and everything is done perfectly. They generally have very good service."
Marie S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service is excellent. They stand behind their work. When I go there, they treat me very nicely. I like that."
Martin T. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are organized, they complete the job in a timely manner, and their quality is excellent. Also, their overall customer service is very good."
Michael L. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very prompt, and they get the work done on time."
Sue L. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their service. Everything was great."
Andrew V. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The overall work, and they are honest."
Candy O. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"One thing, the owner was there on a Saturday or a Sunday making sure everything was going the way it was supposed to go. Another, the people in the office were right on top of things. They were all organized and real professional. They did a quality job on my car. I was very impressed."
Cara E. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them quite a few times. I liked the people, the quality of the work and the professionalism."
Carlos R. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal service."
Carole B. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They finished on time. They were very nice and the work was good."
Cathy L. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know."
Charlaine F. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were just really friendly and honest."
Charles G. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everyone was helpful and friendly. They did a very good job."
Cindy J. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It seemed like they went above and beyond. My car looks really good."
David R. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their friendliness. They were very helpful."
Dennis G. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their attitude and their professionalism. I also like the results of their work. Their insurance adjuster was very competent. They stood behind their word about when it would be completed and it looked perfect. They kept in touch with me."
Diana F. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very fast."
Ed W. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, the time it took them to get to the completion of the job and the good quality of work."
Eloise M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they did a professional and great job."
Enrique U. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The receptionist was very nice and the guy who helped us was very nice also."
Florecita R. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service that they provided, everything they did was perfect."
Francisco C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their courtesy, honesty, and the quality of work."
Gerry S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very courteous and responsive. They took care of my needs right away."
Hugo M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal attention, the attendants were pretty courteous and attentive."
Imelda T. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Excellent quality."
Jamie I. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were great to me, from the customer service to getting my vehicle back on time."
Janet A. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was quick and close to my house."
Juanita C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, their work is pretty good too."
Kathleen S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way that they were able to help me, they told me what I needed and they had prices that I could afford."
Leo W. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are my neighbors. They are down the street from my business. They did a good job."
Lidia T. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are local and I can talk to them. They take care of their customers. They try to do a good job."
Lita I. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've always been pleasant and professional."
Maria O. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are fast when they fix the cars."
Mark P. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they rocked."
Mary K. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they did a good job. They were very helpful and quick."
Max H. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably the good service."
Michael E. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of their work and the speed at which the repairs were done."
Monique F. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was most satisfied because he went out of his way to call different dealerships to find out what I needed and got me the best price possible."
Patricia P. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service was very friendly and they did good work on my car."
Paula H. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What I liked best was that they provided me with a ride to Enterprise so I could rent a car."
Ralph H. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work they do, and the service is good."
Ramona A. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really customer oriented and got my job done really fast."
Richard V. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff was really nice."
Ronald J. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job on time. They were very nice and professional."
Ruben M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job. They worked with the insurance and got it fixed. The workers are all really nice and always willing and ready to help."
Ruth A. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job right and on time."
Sharon G. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were a fast and the service was reasonably priced. You can even go online and check on the progress of the work."
Stephen D. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service, Sean Heart provided excellent service. He was the manger I dealt with. My experience was great."
Steve V. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a good price and did good work. Everything went really well."
Suzanne K. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the way they handled my insurance paperwork so that I wouldn't have to."
Teresa C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, they came to pick me up and washed my car. They have good service."
Terry R. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their ability to make sure the customer is pleased, they worked with the insurance company at my suggestion as my insurance wanted to total the car. I was impressed with how they worked with me to get my car fixed and got all of the parts that they needed."
William C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly, courteous and they do good work."
Xavier F. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, fast, very professional and on time. They couldn't get it exactly on time as there was something else they needed to do, but they talked to me about it."
Yolanda M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They treated me nicely."
Jean M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work, and they keep me informed of what is being done. I have used them for both my wife's car and my granddaughter's car."
Anthony V. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work they did."
Arthur M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman, he talked to me politely, set everything up well and got the car serviced and back to me fast."
Brandon H. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service was fantastic. He was a great help in navigating the insurance situation. Joe was great."
Carolyn C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very thorough, friendly and they do a really good job. They really know what they are doing."
Cynthia B. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were straightforward and did a good job."
Frederico T. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job. When they say it's ready, it's ready."
Gabrial G. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service they have, I think they are doing well."
Gerardo V. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, the interaction with their sales associate and their estimator, they were really clear and always on time."
Javier G. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy who took care of me, everything was very nice. The people at the front desk were really good."
John W. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the all-around service, from the moment I walked through the door to the time I left. It was a very pleasant experience."
Joshua R. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided online information."
Julie L. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are just so friendly and easy to deal with. They've been working on our vehicles now for ten years. It is totally convenient for us. If I bring in a bid, they'll stay within that ballpark. They work with you."
Karen H. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality work they did and their location."
Lara W. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of everything."
Luciano T. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and how long it takes, they are pretty good at doing the job quickly."
Mark F. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very prompt, professional and they worked well with AAA. They were concerned with things getting done right."
Pete A. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are upfront about the pricing."
Raymond M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was good and they got it done quickly."
Rick U. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional."
Robert C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are very friendly and they return our phone calls."
Robert U. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people at the front office were good, courteous and professional. The work was good and they took me to get a rental car."
Virginia S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice to me. They had to do one thing over again, but they were very nice about it."
Gurmail M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I would say that it was convenient. They did the work according to my schedule."
Jaime M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the people I dealt with at the front desk, the owner Mike, and Shawn."
Aaron P. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They give good service."
Ali J. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They answer all my questions. They're very nice and they do very good work."
Ann P. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work."
Annemarie L. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really personable."
Antonio M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very quick. Their turnaround time was great."
Chris G. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and professional."
Happy V. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and prompt. They did what they said they would do when they said they would do it. It was a positive experience."
Janet G. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was professional, proficient and they responded quickly."
Judy Y. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were nice. I like local places."
Kif K. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"All the information they gave me."
Matthew H. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty professional, very timely and polite."
Paul T. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was close to me."
Samuel S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got it done on time."
Scott H. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know the guys there pretty well."
Chris C. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was great. The people were very helpful and friendly."
Alice P. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous and friendly."
Michael O. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The quality of the work, the repairs were good."
Michael S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The paint they used was really good quality. The painter did a really good job."
Rebeca S. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They offered me transportation and the car looked good after it was repaired by them."
Beverly U. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They try to take care of their customers. They want to take care of us and they put their foot out to do it."
Angel H. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The manager, Michael is a nice guy."
Erika V. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were local."
Fritz J. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were courteous. They picked me up and dropped me off."
James D. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The paint quality and the customer service were fine. Also, the issue did get resolved."
Rosa M. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The only thing I liked was all the recommendations I got about them."
Brett A. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
Castoria, J. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"There is nothing that I can think of."
Jo A. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
Victor K. Verified Watsonville Auto Body, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The quality of the work they did on the vehicle was fine."
