Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
March 2002
We declare that Walnut Creek Sheet Metal, Furnace & Air Conditioning, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #29
(925) 299-7000

Furnace & Air Conditioning, Inc.

Walnut Creek Sheet Metal, Furnace & Air Conditioning, Inc. is the oldest large, locally owned, centrally located HVAC firm serving the needs of Contra Costa County. After 72 years, they want long-term comfort for you, and are one of 1,000 top-performing Trane Comfort Specialist Dealers nationwide. They understand that dealing with a large home investment is not an everyday experience, and can be challenging. Their knowledgeable staff will go through each home and determine the best heating and cooling system options to meet the customer's needs and budget. Customers are assured an honest, accurate evaluation and custom estimate. They provide brand and model numbers for replacement estimates, and also service all brands. Their reputation is for being honest, on time, professional and dependable. And they don't turn every repair call into a sales call.

Company Philosophy

"We are dedicated to long-term relationships that serve your needs as our valued friends and neighbors. We've accomplished the following: The 2007 Angie's List Super Service Award, 100% Referral Rate in the annual Trane survey 2009, 2009 "Best of the Bay" for Contra Costa HVAC, KRON Channel 4, and 15th year of no BBB complaints."

Serving Contra Costa County

A/C, Heating, Heat Pumps
Install/Service/Repair
Service Agreements, 2nd Opinions

Findings based on statistically reliable research from 170 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 170

Diamond Certified Qualification

Based on 170 customer surveys, we declare
Walnut Creek Sheet Metal, Furnace & Air Conditioning, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 29
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They did their job. They were very professional, He was very experienced. He worked well with the other guy as a team. They finished the installation in one day just as they said they would. They did a great job."

–Ben S.

"I've used them many times. I felt comfortable with them. I needed the job done right away. They were cooperative, accommodating, and helpful. It was very easy. We had no problems. They got the job done on time."

–Bill M.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Walnut Creek Sheet Metal, Furnace & Air Conditioning, Inc.
(925) 299-7000
(925) 299-7002 fax

Mon– Fri: 7:30am – 5pm
24-Hour Service

Serving Contra Costa County
139520
Liability Insurance, Worker's Compensation

Trane Comfort Specialist Dealer, NATE

Jim Terril, Director/Gen. Mgr.