DIAMOND CERTIFIED COMPANY REPORT
Viking Pavers
Viking Pavers installs interlocking pavers for driveways, patios, walkways and pool decks in residential and commercial settings throughout the Bay Area. The company also installs segmented retaining walls, outdoor kitchens, barbecues, fire pits and synthetic grass. “Our highly-trained professionals design and create hardscaping projects that are simply stunning and long lasting,” says Project Manager Jorge Neukirchen.
Mr. Neukirchen says Viking Pavers’ success is tied to its unmatched customer service, years of experience, and going above and beyond all customer expectations. “We are a professional company at every level—everyone receives ongoing training on the latest materials and proper installation techniques. Unlike larger companies, we never subcontract our work to the lowest bidder. We control the process from beginning to end, which allows us to do every job right the first time and ensures our customers are extremely happy with the results.”
Standing behind the quality and longevity of its work, Viking Pavers offers a lifetime warranty on pavers and a 25-year warranty on labor. To learn more about the company’s services and see a vast portfolio of past work, Mr. Neukirchen invites potential clients to visit www.vikingpavers.com.
Company Philosophy
“Our primary goal is to treat our customers the way we’d want to be treated. We work closely with each client throughout every step of their project so we can educate them about our services and explain what to expect from the finished product. Our crew members have collectively worked on more than 1,000 projects, and they use their years of experience to ensure excellent results.”
Serving the Entire Bay Area
Interlocking Pavers
Segmented Retaining Walls
Outdoor Kitchens, BBQs, & Fire Pits
Synthetic Grass
Belgard
Calstone
McNear
Comparative Summary
Paving stone contractors are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Viking Pavers sets itself apart by taking a direct approach to dealing with clients that bypasses salespeople, secretaries, supervisors and foremen...
Frequently Asked Questions
Q: Will you keep me informed throughout the course of my project?
A: "Absolutely. We’ll walk you through every step of the project from beginning to end. We even have pictures that illustrate our process. One of our main competitive advantages is how we educate our clients and keep them informed at every step....
Q: Can you work within my budget?
A: "Yes. We’ll suggest materials and designs that will deliver excellent results while keeping within your budget. If your budget isn’t large enough to accomplish everything at once, we’ll prioritize the work so you can complete the project in p...
Q: Do you work during the rainy season?
A: "We put off a lot of projects during the rainy season because it isn’t practical or efficient to work in those conditions— machinery and pipes break in the soft soil, which increases the cost. We usually need a full week of sunny weather to c...
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Industry Info
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Know the basics of paving stones before hiring a contractor.
The recent economic downturn has greatly affected the construction and landscaping trades, and more contractors are expanding their work to keep up with the changing times. While this means consumers have more choices, it also means many of those...
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Findings based on statistically reliable research from 43 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
95%
n = 43
Diamond Certified Qualification
Based on 43 customer surveys, we declare
Viking Pavers
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1774
Continuously qualified since September 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Andy L. Verified Customer Name
"It's a combination of professionalism and creativity, I think they really overachieved on the job they did for me. The finished job exceeded my expectations."
Research conducted by American Ratings Corporation. Ratings Methodology
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Survey Responses For
Viking Pavers
Viking Pavers: based on 43 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Andy L. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They act as consultants and provide quality work."
"It's a combination of professionalism and creativity, I think they really overachieved on the job they did for me. The finished job exceeded my expectations."Brian S. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were fast, professional, and neat."
"The way they look"Cathryn R. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Use them."
"Jorge was wonderful. He went well beyond the call of duty."David J. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They came in and absolutely finished the job in record time."
"It only took them two days, and the quality was really good."Dennis R. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were extremely efficient. They finished it in four days and worked until 6PM or 7PM every night. They got it done. We were impressed. They were awesome."
"They lived up to their promises."Lucas G. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very honest, hardworking, and they do a very good job."
"They are very hardworking, and they tell you exactly what they're going to do. They also have very good communication skills in terms of what they can do for you."Gary S. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a good job. They were able to spot out technical issues with the soil that other companies weren't able to."
"They showed up on time, and I have never seen a harder work crew."Gus D. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I have referred a friend to them. "
"They did everything on time. It looks new, the way it is supposed to. The final result was much more than we expected. It was really a perfect job."Jim C. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were reasonable and very flexible with some of the changes that I needed to make."
"The price was reasonable, and I liked the quality of the workmanship."Keitha P. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I had a number of very difficult situations that needed to be addressed. They were able to put in the grates and runoffs that were not initially anticipated but needed to be replaced. They were just phenomenal. Whatever issues that came up, they jumped right on them. They were great. I couldn't have asked for a better paving company. They cleaned up and left everything in tip-top shape. They went way above what I expected. They accommodated an add-on job for me as well. You couldn't have a more professional crew in every respect. Some days they put in ten hours a day to complete the job."
"Their professionalism, no challenge was too great. Whatever additional thing was required, it was no problem. Jorge worked with me on the issues and resolved them."Josh P. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are prompt, and their work is high quality."
"They were responsive, they met my needs, and it turned out fine. The product has continued to perform very well. They provided samples of the patterns and colors. We were able to put them down quite quickly."Ket W. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reasonably priced, and the work is professionally done."
"Their attention to detail"Luis G. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very professional, clean, and on time. The price wasn"
"The quality of their service overall"Patrick M. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do really great work."
"I liked their efficiency and quality of work. "Pedro G. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Definitely hire them."
"They were very precise, and the workmanship was really good. They came to my house, and from the beginning to end, they worked quickly. They did a very clean and professional job."Pedro G. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Great customer service and good quality work"
"The quality of the stone was really good for the price."Peter G. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very professional, and they work fast."
"They are on time, and the price is good."Raja S. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I was very pleased with the quality of their work, and they were always on time."
"The end result was exactly what I expected."Richard V. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Their project manager is excellent. He listens well and has good ideas. They can change things on the fly, and their rates are reasonable."
"Quality, service, and timeliness"Robin D. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I don't know."
"Jorge is a good communicator."Ronaldo P. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They provide one hundred percent satisfaction."
"They walk the walk and talk the talk."Suzie R. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're really hard workers. We had a great experience all around."
"They did a great job. We love the outcome."Owen H. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would say they're reliable, and the project was explained to us in detail."
"The quality of the work"Zach Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The quality of their work, they were very professional, skilled, and organized. They take pride in their work."
"Swiftness, they show up on time and do the job. They were awesome. I refer everyone I know to them."Brian E. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I think they do a quality job with an average amount of oversight."
"The owner's responsiveness"Debbie F. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have good follow-through. I had a problem with something that wasn"
"They were good communicators. They did everything that they were supposed to do. They were attentive to something that happened months after the installation."Glen S. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Things always take longer than you think, but if the outcome is good, than it is worth the wait. They are worth the wait."
"They are meticulous, and they do a great job."Keith L. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They sure dress up a house."
"The decorating value of the products they install, the whole effect of the driveway added value to the house. I am happy with it."Larry R. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Good guys"
"Jorge is a good guy."Lynn E. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Extremely good follow-up, they showed up on time, and they did an excellent job. It was a large project, and they did better work than I expected. They didn"
"They were on time, on budget, and their workmanship was excellent."Natalie R. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I recommend them."
"The customer service, they are on time and always responsive."Evan N. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Their pricing is fair, and the quality of work is good."
"The end result was exactly what we wanted."Samantha B. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The price is pretty competitive."
"The attitude of the workers and the price"Peter L. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very reliable."
"The quality, I like the finished product. Also, the people are very friendly and easy to work with."Victor S. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a great job."
"Everything, they did what they said they would do."Cathy C. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were quick, clean, and the finished product was good."
"I liked the fact the resulting product was what I expected. There weren't any surprises."Gregg L. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Quick and cooperative"
"They hit their timeline dead on."Patrick R. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do good work."
"They stuck to the schedule and estimated costs."Gordon H. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are professional."
"They are reliable."William C. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"No comment"
"The final product was high quality once we worked out some problems. "Jayden C. Verified Viking Pavers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The quality of work is good."
"I thought the quality was pretty good."Andrew M. Verified Viking Pavers Customer Name
Q1:
Q2:No
Q3 & Q4:
"There was a glitch, the quality was good, but the actions of the people who sold it to me were not."
"I liked the job they did. The quality of the work they did was a "10"."Matt N. Verified Viking Pavers Customer Name
Q1:
Q2:No
Q3 & Q4:
"I don't know."
"The first impression was very good."
