Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
May 2005
We declare that Valley Heating and Cooling HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #677
(408) 294-6290

Valley Heating and Cooling is one of the most trusted, reliable and reputable HVAC companies in the South Bay since 1962. Valley's expertise in residential and commercial heating and cooling service and installation includes all brands of air conditioners, heat pumps, furnaces, fan coils, filtration, thermostats, fireplace inserts, blown in attic insulation and tankless or standard water heaters, plus high-powered duct cleaning with truck-mounted systems.

Valley Heating and Cooling employs N.A.T.E. (North American Technician Excellence) certified technicians for installation and service of complex HVAC systems. In 2004, the company received the American Standard Outstanding Dealer Award for exceptional service and the Carrier Authorized Dealer Certification in 2008. Valley Heating and Cooling is listed in The Prime Buyer's Report TOP 10 for Santa Clara County.

Owner Philosophy

“Valley Heating and Cooling, now in our 47th year, is a company built on quality and professionalism. We believe that customer care is the most important asset of any company. Every day, we live up to our company slogan - ‘The Home of Old Fashioned Service’ - starting with our support staff and the initial phone call to or from our office and extending to the field with our highly skilled sales staff, technicians and equipment installers.

We go the extra mile to determine our clients’ needs and optimize their comfort. The experience of our staff is consistent and we strive to always provide knowledgeable advice, skilled craftsmanship, and unparalleled dedication to performance along with competitive pricing.”

Air Conditioning and Heating
Duct Cleaning
Fireplaces Installation
Residential and Light Commercial
Service and Repair

Serving Santa Clara County, San Mateo County and parts of Santa Cruz County
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Valley Heating and Cooling
has passed all rating steps and has earned
The Diamond Certified Award
No. 677
Continuously qualified since May 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They are prompt, courteous, and on time. They take care of business. I don't have to worry about calling them back. I have been using them as long as I have been in business."

–J.M.

"I liked their personnel and their efficiency. They did a really nice job. They came out on time and everything was cleaned up when they left."

–Ben R.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Valley Heating and Cooling
(408) 294-6290
(408) 294-8247 fax

Mon - Fri: 8am - 5pm

Serving Santa Clara County, San Mateo County and parts of Santa Cruz County
258540
Liability Insurance, Worker's Compensation
Cindy and Jeff Faulkner, Owners