Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
April 2007
We declare that Valley Carpet Cleaning HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1071
(925) 405-6948
6880 Lancaster Road
Dublin, CA 94568

Valley Carpet Cleaning provides carpet, area rug, upholstery, and stone and tile floor cleaning services for residential clients throughout the Tri-Valley area. The company proudly uses environmentally-friendly cleaning products and heated water treatments, and it’s also known for giving its customers complimentary tips on keeping their carpets and upholsteries stain-free.

Owner William Niegsch says Valley Carpet Cleaning has earned a reputation for being professional, honest and pleasant. Because Mr. Niegsch has an aptitude for skillful estimating—an ability honed over his 11 years in the business—he always allows himself enough time to complete each job properly. “I always stand behind my work,” he says.

Valley Carpet Cleaning backs all its cleanings with a 30-day “Stay Clean Guarantee” that covers any spills or accidents—even if they’re completely unrelated to the work—at no charge. “I want our clients to be thrilled with our high level of service,” says Mr. Niegsch.

Company Philosophy

“It’s said that 90 percent of being successful is just showing up. We not only show up, we provide great service at a competitive price. We make sure to treat our customers the way we’d like to be treated. They can count on us to be there when we say we will. We do what we promise, and we guarantee they’ll be happy with the results.”

Serving all of Alameda County including Hayward, Berkeley, Fremont, Oakland, San Leandro, Piedmont, Newark, Albany, Alameda, Dublin and Union City.

Carpet & Area Rug Cleaning
Upholstery Cleaning
Stone & Tile Floor Cleaning

Comparative Summary

When carpet cleaner William Niegsch says, “I stand behind my work,” it’s not just an empty promise. His 30-day “Stay Clean Guarantee” covers any spills or accidents—even if they’re completely unrelated to the work he did—at no charge. Mr. Niegsch, who owns Valley Carpet Cleaning in Dublin, says he aspires to a level of service that “thrills” his clients. Valley Carpet Cleaning provides free...
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Frequently Asked Questions

Q: How often should I get my carpets cleaned?
A: "The EPA recommends twice a year. After about six months, contaminants from the carpet start to get into the air and affect people’s respiratory systems."
Q: Can I walk on my carpet immediately after it’s been cleaned?
A: "There’s no reason you can’t. Obviously, don’t go walking through the mud and then walk on the carpet. But if your feet are clean, it won’t hurt the carpet to walk on it."
Q: How long does it take for carpets to dry?
A: "It varies, because weather conditions like humidity can play a factor, but it typically takes four to six hours."
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Map

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Industry Info

There are several reasons a carpet cleaning company’s prices might be outrageously low. All of them could mean trouble.
Most often, the quoted price is the “bait” half of a “bait-and-switch” manipulation. That’s when vendors lure unsuspecting customers in with a low-priced item, only to “switch” to higher-priced ones at the...
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Findings based on statistically reliable research from 97 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 97

Diamond Certified Qualification

Based on 97 customer surveys, we declare
Valley Carpet Cleaning
has passed all rating steps and has earned
The Diamond Certified Award
No. 1071
Continuously qualified since April 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

John M. Verified Customer Name
"He knows what he is doing. He is prompt, efficient, and reliable. He knows his business."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Valley Carpet Cleaning
6880 Lancaster Road
Dublin, CA 94568
(925) 405-6948
(925) 828-4083 fax
DCID9258284073

Mon - Fri: 9am - 5pm Evenings and Weekends: By Appointment

Serving all of Alameda County including Hayward, Berkeley, Fremont, Oakland, San Leandro, Piedmont, Newark, Albany, Alameda, Dublin and Union City.

William Niegsch
11
Liability Insurance,
1980
Carpet and Area Rug Cleaning, Upholstery Cleaning, Stone and Tile Floor Cleaning
Residential and Commercial
30-Day Stay Clean Guarantee
Alameda Carpet & Upholstery Cleaning

Survey Responses For

Valley Carpet Cleaning

Valley Carpet Cleaning: Average 8.7 out of 10 based on 97 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
John M. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He knows what he is doing. He is prompt, efficient, and reliable. He knows his business."

Alberto P. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They pay close attention to details."

Carloee B. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I can't remember anything special one way or the other. They showed up and did a pretty good job. They were on time and polite."

Charlene E. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is a man of his word. They are thorough and they do what they say they will do."

Helen B. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that the owner does the work himself."

Karen S. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are accessible, have competitive pricing, and they do good work."

Sharon S. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is great. The carpets turn out very clean."

marcie F. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are clean, polite, and dependable. They show up on time."

Margaret C. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very professional, on time, and very high quality."

Mary S. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"His honesty and work ethic, he does what he says he will do. He is very friendly."

Raymond L. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I use them every year. They are on time and they do a good job."

Steven C. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very clean and careful."

Wendy H. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that it is a small company and the owner is the one who comes out."

Lisa B. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their timeliness."

Shelley B. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a great job and the pricing is fabulous. He's always flexible with my schedule."

Jonathan B. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were thorough, prompt, friendly, very professional and they exceeded my expectations. It's a great carpet cleaning service."

Jennifer C. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The carpets look great and Will is very nice."

Joyce C. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He put extra effort to make sure he gets the stains out."

John D. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy who came out was really knowledgeable and had a good personality. The carpets were clean."

Kerry D. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their prices are good."

Kim D. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Will. They did a great job."

Nancy E. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their honesty and trustworthiness. I also loved that he had a 30-day callback period. If I had any spills within these 30 days, he would come back and take care of the problem."

Mira G. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Will is very good. He's always easy to work with and always does a great job. He takes a lot of pride in his work."

Lynn G. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were flexible."

Wendy H. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The reason I chose them is because it's a family-owned business. The owner comes and does the work. I don't like dealing with some large company that just sends out other people to do the work."

Victoria H. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Once he got here, he got the job done very quickly."

Mari H. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time."

Rob I. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He answered the phone and did a good job."

Shirley J. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was courteous and he worked very hard to meet my needs in places that needed extra attention."

Amree J. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very good."

Holly J. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Will did a great job explaining everything. He really attacked the problems we had and he delivered."

Raymond L. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The carpet is clean."

John M. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought he was prompt and efficient."

Donna R. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for years. I have a history of good customer satisfaction with them. They're reasonable, prompt, friendly and professional."

Carla R. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was on time, professional and he did a good job."

Sandy S. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He doesn't try to sell you things."

Jason S. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would."

Devon T. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was knowledgeable and gave me feedback on what I should do with certain stains."

Perry V. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's knowledgeable, professional and he has good customer service skills."

Mark W. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He did a good job, arrived on time and he was trustworthy."

Kathy W. Verified Valley Carpet Cleaning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service they provided was good and they made sure all the corners and circular stairs were removed."

Bob B. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They come on time and they do a good job."

Craig E. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are honest guys."

Marcia R. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were pretty thorough and on time."

Mark C. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for about six years now. All aspects of it have been pretty good."

Claude. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was on time and the price was good."

Debra B. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was very considerate and he went above and beyond what needed to be done."

Lary C. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think they're very professional."

Natacha E. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous."

Tracy E. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and his rates were reasonable."

Brette E. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a really good job with everything. We were very satisfied."

Charlie F. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very thorough, courteous and on time."

Denise H. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were professional and got the job done."

Susan I. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He's accommodating and nice. He does a good job when he comes."

Art K. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Attention to detail."

Judy M. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He came and got the job done well."

Tina P. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The personal customer service, the reminder card and the 30-day guarantee to come out if the stains come back."

Karen S. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Easy, friendly, dependable and trustworthy."

Sharon S. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with."

Deanna S. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He came out quickly and got the stains out."

Kathy V. Verified Valley Carpet Cleaning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seemed to be very personable and they did a good job."

Deanna S. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The carpet was clean."

Helen C. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Price and quality."

Leslie M. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They show up on time and they seem pretty thorough."

Mary L. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He does a pretty good job and his price is about average."

Natacha E. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It was easy to schedule."

Debbie A. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time and did a good job."

Bob B. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed to know what they were doing and had the right equipment. They did a good job."

Ryan B. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He was very accommodating to my schedule."

Lita C. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very fast and very clean."

Mark C. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are reliable."

Craig E. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He was honest, prompt and the carpet stayed clean."

Tom F. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were able to schedule me and they came out quickly."

George F. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did just what they said they would do."

Betty H. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He was friendly and nice."

Jackie K. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were convenient and they came out right away."

Cliff M. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are easy to do business with."

Susan M. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were courteous, prompt and they did a pretty good job."

Vince M. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, they got the job done and came here when they were supposed to."

Rod M. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked Will."

Bill O. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed to be straightforward and prompt."

Tracy P. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got most of the stains out."

Tina P. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"The first few times, they did a good job and the price was right."

June R. Verified Valley Carpet Cleaning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were courteous, professional and on time."

Ryan B. Verified Valley Carpet Cleaning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I think they are reasonable."

Terry M. Verified Valley Carpet Cleaning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The owner is responsive."

Janna D. Verified Valley Carpet Cleaning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He's reliable, professional and gets the job done quickly."

Ed H. Verified Valley Carpet Cleaning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The guy who came out seemed to be nice."

Wendy M. Verified Valley Carpet Cleaning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were able to meet my time frame."

Emily T. Verified Valley Carpet Cleaning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are always on time and very dependable."

Marcia R. Verified Valley Carpet Cleaning Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"He's a nice guy and shows up on time."

Carolyn B. Verified Valley Carpet Cleaning Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"He was very professional and prompt."

Bobbi C. Verified Valley Carpet Cleaning Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, quick and very nice."

Patricia M. Verified Valley Carpet Cleaning Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I liked will. He was very nice. We ended up with a huge stain, but he came back to fix it."

Monica P. Verified Valley Carpet Cleaning Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"The guy who came out was friendly."

Anore S. Verified Valley Carpet Cleaning Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"I thought the gentleman was very personable and he seemed willing to come back if needed."

Karen S. Verified Valley Carpet Cleaning Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"They came out here pretty quickly."