DIAMOND CERTIFIED COMPANY REPORT
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric is a full-service repair and preventive maintenance center in Vallejo that works on all types of foreign and domestic automobiles, SUVs and trucks. The company’s ASE-certified technicians use a variety of state-of-the-art equipment to handle everything from engine tuning and clutch repairs to transmission services and pre-purchase vehicle evaluations. They also have specialized expertise in diagnosing and solving electrical system problems.
Owner John McLaughlin has more than two decades of experience in the automotive industry. After immigrating to the United States from Europe (where he began his career), Mr. McLaughlin worked for Tuolumne Auto Repair & Electric for several years before assuming operations in 1994. “I’m proud to continue this company’s longstanding reputation for performing reputable, high-quality auto repairs,” he says.
Tuolumne Auto Repair & Electric emphasizes the importance of industry education for all its technicians. “They undergo continual training to keep their technical skills honed and current,” confirms Mr. McLaughlin. “Together, our in-depth knowledge allows us to solve even the most complex problems.”
Company Philosophy
“Even if we do a great job of repairing a car, we don’t consider ourselves successful unless we’ve also made the customer happy. The customer experience is every bit as important as the quality of the workmanship and repair. If something’s wrong or if the customer is unhappy for any reason, we’ll do our best to make it right.”
Serving all of Solano County including Fairfield, Vacaville, Suisun City, Vallejo, Benicia, Dixon, Rio Vista, Cordelia, Collinsville and Green Valley.
All Makes & Models
Auto Electrical Systems Repair
Brakes
Electrical Systems Troubleshooting
Smog Check
Full Auto Repair
Water Pumps
AC Delco
Comparative Summary
Auto repair companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Tuolumne Auto Repair & Electric sets itself apart by specializing in an aspect of the industry that few companies are qualified to handle:...
Frequently Asked Questions
Q: What can I expect when I bring in my car to be diagnosed?
A: "First, we’ll give you a document that explains what each of our diagnostic tests covers. This information will also be on the final invoice, but we want you to have it upfront so you know exactly what we’re doing. After that, we’ll do the wo...
Q: How long will it take to repair my car?
A: "That depends on the type of work. If it’s routine maintenance, like a brake job or a tune up, we can give you a very accurate time estimate. If it’s a tricky diagnostic challenge, it can take a day or two."
Q: Do you use original equipment manufacturer (OEM) parts?
A: "Yes, as often as possible. We also rely on Delco parts. You can be assured that every part we put into your car will be of the highest quality."
Map
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Industry Info
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Know how to identify the warning signs of your car’s electrical system.
A car’s electrical system is often the toughest system to troubleshoot—there are numerous things that can go wrong, and it’s hard to test some components without special equipment. If your car has a serious electrical problem, it’s important to take...
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Findings based on statistically reliable research from 118 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
96%
n = 118
Diamond Certified Qualification
Based on 118 customer surveys, we declare
Tuolumne Auto Repair & Electric
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1565
Continuously qualified since September 2009.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
B.G.C. Verified Customer Name
"They are very friendly and courteous. They do good work."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Tuolumne Auto Repair & Electric
625C Tuolumne Street
Vallejo, CA 94590
Vallejo, CA 94590
(707) 968-7985
(707) 648-3439 fax
(707) 648-3439 fax
DCID7076483434
Mon – Fri: 8am – 5pm
Sat: By Appointment Only
Serving all of Solano County including Fairfield, Vacaville, Suisun City, Vallejo, Benicia, Dixon, Rio Vista, Cordelia, Collinsville and Green Valley.
John McLaughlin
30
ASE Certified Master Technician
536740
Liability Insurance, Worker's Compensation
Automotive Service Councils of California (ASCCA)
1985
Automotive Repair and Service, Electrical System Diagnostics and Repair, Hybrid Vehicles
AC Delco
Individual and Fleet Automobile Owners
2-Year/24K Mile Warranty on Parts and Labor (Some Exclusions Apply)
Photo & Video Gallery
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric
Survey Responses For
Tuolumne Auto Repair & Electric
Tuolumne Auto Repair & Electric: based on 93 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
B.G.C. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and courteous. They do good work."
K.I. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing and what they tell us usually ends up being right. I am totally happy with them."
S.A.C. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick, easy, and efficient."
T.A.R. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner explains everything very well and he documents everything on paper. He is very professional."
T.A.R. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John is always open and honest. We feel very comfortable bringing our work to him when we need him."
Al I. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their honesty."
Allen S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful and upfront with what we needed to have done. They took care of it. We were very happy with the end result."
Armand M. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They attend to me right away and they get my car fixed right away."
Ben A. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The proprietor is very knowledgeable. He is willing to give you suggestions. Also, if he thought you could do the job yourself, he would say go home and do it rather than him taking your money and doing it."
Bradley B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John has always listened, not only to what my needs are, but what my priorities are. He has always worked with me."
Brian W. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very helpful. He diagnoses problems. He works hard and does a good job."
Christopher S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner, John, is friendly and honest. I felt like he wasn't going to cheat me."
Dan B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was pretty good overall."
Dan C. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very personable, professional, and very reasonable."
Dave C. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt like it was satisfactory service, on time and available when we needed emergency help. We dropped a dipstick in our car and we needed a cap part. On the weekend, he brought one to our house. That was a lot of service."
David T. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledgeable and smart."
Deloris D. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was thorough. When I had a problem with my car, he went through it and checked everything out. He also gave me information about what was wrong with my car."
Janet B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing and they perform the work correctly."
Elaine A. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Accommodating, he answered questions directly. I am pretty satisfied with the service they offered me."
Eric M. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was done right. I trust John."
Ernest D. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was good to me and he did a good job."
Ethel R. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He has been very accommodating and very thorough. I think he is a very good person and the work is very good."
Faith V. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does good work and he tries to get to it right away. He is a very nice, polite man."
Geraldine A. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained everything to me and they were nice and courteous."
Harvey B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very knowledgeable, honest, and I trust him. I have been going to him forever. I have recommended him to other people. I have always been satisfied with him."
Jake M. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are on the job and they do what they promise they will do. The car is ready when they say it will be. They are the best."
Jamie M. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are the only ones I go to. They are like family. John is pretty cool. He never tries to get one over on me. I'm a woman and I never feel like I'm getting ripped off, which is not the case at other garages."
Jamie S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been going there for years. They are very honest. He looks into things, makes time for me, and he is quick. I can stop by and talk to him at any time. His prices are competitive."
Jim D. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have known him for a while. I send him a lot of business. He has always been honest and very knowledgeable, which is why I like him."
Joe L. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is an honest guy. The work he does is perfect and I haven't had any problems."
Joe M. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is honest and the prices are good. I am very happy with him."
Judy C. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is a good guy and very nice. The service was fast and he was right on time with my vehicle. He explained everything he had to do. I like him. He is good."
Julia P. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are flexible in scheduling. They do quality work and the personnel are very friendly."
Kenny O. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is a nice guy. He knows what he is doing. I would definitely go back there again."
L.B.S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing. They get right to the job and they don't keep the car too long. The prices are right."
Linda G. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their reasonable prices, they don't try to sell me something that I don't need. His work is efficient."
Linda J. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know anything about cars, but he was extremely good about explaining the details. He explains why a problem exists and he doesn't charge extra. Everything that he told me was going to happen, happened. He was able to work with me on the price."
Linda T. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was always very honest and he completed the work when he said he would. We had a great relationship."
Margaret P. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He figured out the solution to a very complicated problem and he was able to fix it. No one else was able to figure it out."
Mark P. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Responsive, and they did good work."
Mary J. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have an old car, and I have been in there several times. All the work that he did was perfect. His rates were good too."
Mel B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is extremely competent."
Michael E. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The problem got fixed. I have been there three times with three different cars. He was straightforward and upfront. He would call if there were any changes or if anything came up that was different from the original estimate. He was pretty accommodating."
Mike B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked his expertise. The guy knew what he was doing."
Molly B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the owner. He was the person with whom I worked. He explained what was wrong and he was very nice. He was easy to understand."
Monique V. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John is honest. I know he is not ripping me off. He is awesome."
Nancy H. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just know their business."
Nancy H. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The man who explained things to me told me what was wrong and what needed to be done to fix it. He was very conscientious. He advised me on what to do when I got to a certain mileage. He let me know what I needed to do to keep my car in good condition. I liked the way he handled the repair as well as giving me advice."
Neil H. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they were going to do in a timely manner."
Paula G. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John is great. He is really good at what he does. He is very smart and he knows a lot about the computer components of my vehicle. I trust him."
Petricia J. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got it done right and fast."
Rebecca S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He always gives me good service. I have been going to him over the past five or ten years. He goes above and beyond the call of duty. His service is how service used to be and how it should always be."
Richard J. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The counter lady was great. She kept us well informed with what was going on during the service."
Robert P. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner was very knowledgeable and helpful when it came to the electric side of the vehicle."
Robert S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the way he talked. I asked him some questions and he had the answers for me with a smile. I think he knows what he is doing."
Rod B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that he was recommended by my mechanic. He's located right across the street from my regular mechanic."
Shelly M. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was on time with his repairs. He was very polite and he always did it on time."
Thomas O. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He has good manners and he explains things. If you are having something removed from your car, he gives you the old part back if you want it. If you don't want your old parts, he'll dispose of them for you."
Zedna S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their attitude. They don't treat me as if I am totally stupid about cars. The owner is a very nice man. He tells me very honestly what I need done on my car. He doesn't tell me a bunch of stuff that I don't need. They are doing wonderfully."
Bob T. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job efficiently."
Brad S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained things well and the quality of their work was good."
Christian F. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very approachable and honest. If he has to do something to your car, he will tell you. He doesn't try to charge you more. If something is not worth it, he will tell you."
Darvin P. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their expert knowledge of the car."
Dennis A. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have done business with John McLaughlin for a while. He is competent. I feel he has the knowledge to work on a wide range of vehicles effectively."
Earl T. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I feel like they know what they are doing. I think they are great."
James B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest and upfront. If you need extra work, they let you know right away."
Jay M. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We used him once with our old car when we had an electrical problem. They got to the root of the problem when another shop couldn't figure it out. They did it quickly and explained the problem so that it would make sense."
John H. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest and they know what they are doing."
John W. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their integrity was pretty good. They did what they said they were going to do."
Leno T. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The problem I had was not as major as I thought it was going to be. They got it done quickly and everything was fine."
Lisa C. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very honest and they did not try to do unnecessary work on my car. They were fast and I felt that I could trust them."
Louise T. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was satisfied with his work and he was very courteous. I was pleased with him."
Mario R. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thorough."
Martin G. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty straightforward. He told me what was wrong and he fixed it."
Michael G. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They make the car work after it breaks down."
Roy D. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very honest."
Sarah B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was really nice and very informative about what he did to the car. He made sure that I understood what the problem was and how he fixed it."
Charles D. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient."
Harrison M. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like his honesty. The gentleman was very thorough and businesslike."
Lucille H. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and they explained everything to me."
T.H. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John is very honest. He is direct with his business and a good guy."
V.R. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their explanation about what needed to be done, and they stuck to their price and time estimates."
Arnold P. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He kept me informed about what was going on."
Frances T. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were timely and convenient. They had friendly service."
Paul C. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The speed of the service."
Sherman H. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got my car in and got it back to me."
T.W. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are very nice. Every time I go there, they take care of me."
Kathy W. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are convenient and pretty knowledgeable."
George T. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they were supposed to do."
Glenn C. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:No
Q3 & Q4:"They were able to complete one of the diagnostic jobs."
Sean S. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:No
Q3 & Q4:"Not much."
Gilbert B. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:No
Q3 & Q4:"They took care of the electrical problem that I took my car in for."
Rod W. Verified Tuolumne Auto Repair & Electric Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
