Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
May 2014
We declare that Tori Atwell - Alain Pinel Realtors HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2169
(650) 239-6032
167 S. San Antonio Road
Los Altos, CA 94022
Tori Atwell, Broker Associate

Tori Atwell works in partnership with Alain Pinel Realtors to help clients buy and sell single-family homes, condominiums, and other residential properties throughout the South Bay. Ms. Atwell takes a full-service approach to managing real estate transactions, from handling all necessary paperwork and marketing to staging properties so they’re more attractive to potential buyers.

Ms. Atwell says her ability to act as a real estate advisor for her clients has been an important aspect of her success. “Instead of trying to fit my clients into any available properties, I take the time to go through the pros and cons of each house and determine if it’s right for  their needs. I work with my customers as people, not numbers, and they really appreciate that.”

As a student of the real estate market, Ms. Atwell is able to identify and follow certain trends that allow her to anticipate changes and manage clients’ expectations. “I keep track of real estate cycles and seasons, so I know what’s going on every time there’s a shift in the market,” she explains. “I can tell my clients what to expect several months before it happens, which is really beneficial when it comes to buying and selling homes.”

Company Philosophy

“My job is to advise my customers and help them make the best decisions for their situations, so their needs always come first. I’m motivated by the idea of helping them, not by the size of the commission, so I’m able to focus on providing the best possible services.”

Serving the South Bay

Real Estate Sales & Purchases
Staging & Market Preparation
Marketing
Single-Family Homes & Condominiums

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for real estate brokers that have earned the prestigious Diamond Certified award. For Tori Atwell, a Broker Associate with Alain Pinel Realtors, the key to achieving and maintaining high levels of customer satisfaction is simple: take a personalized approach to the real estate process that...

Frequently Asked Questions

Q: What’s the process once I decide to sell my home?
A: "I try to make it a very simple process. First, we’ll get together and go over basic strategies, and you’ll sign an authorization so I can schedule the required inspections and any bids for work you want done to prepare the home....
Q: How long will it take to sell my home?
A: "It depends on a lot of factors. Once we know your move date, we can work backward to find the best listing date. If everything goes well, it’ll take about a week to sell your home and another 21 to 30 days to close escrow. Preparing th...
Q: Why hasn’t my house sold?
A: "Nine times out of 10, if a house hasn’t sold, it’s because it’s overpriced or hasn’t been marketed correctly. "

Map

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Industry Info

When it comes to selling your home, putting some effort into staging can yield big results.
If you’ve ever sold a home, you know that secondary factors like square footage, parking, location, and number of bedrooms and bathrooms can determine whether certain buyers will choose to make an offer. In fact, most house shoppers choose to...
Findings based on statistically reliable research from 38 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 38

Diamond Certified Qualification

Based on 38 customer surveys, we declare
Tori Atwell - Alain Pinel Realtors
has passed all rating steps and has earned
The Diamond Certified Award
No. 2169
Continuously qualified since May 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Michael S. Verified Customer Name
"Her market knowledge"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Tori Atwell - Alain Pinel Realtors
167 S. San Antonio Road
Los Altos, CA 94022
(650) 239-6032
DCID6509960123

Office
Mon – Fri: 9am – 9pm

Serving the South Bay

Tori Ann Atwell, Broker Associate
28
00927794
Liability Insurance
Mountain View Chamber of Commerce Worldwide Who’s Who National Notary Association (NNA) Silicon Valley Association of Realtors (SILVAR)
Who’s Who Professional of the Year (2012)
1986
Real Estate Sales & Purchases, Staging & Market Preparation, Marketing, Single-Family Homes & Condominiums
30
Residential

Photo & Video Gallery

Survey Responses For

Tori Atwell - Alain Pinel Realtors

Tori Atwell - Alain Pinel Realtors: Average 9.8 out of 10 based on 38 unique customer surveys of customer satisfaction.
Michael S. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She is very good with the local market, and she has good judgment. She helped me buy and sell a house. She has good intuition about what might need to be done to get a house sold or bought."

"Her market knowledge"

Madison R. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She is a great Realtor. She knows what she is doing, and she thinks of everything."

"Her experience, she is a great Realtor."

Jay S. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She works very hard. She is very approachable and knowledgeable."

"She is a kind-hearted person."

Brian G. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She was on top of everything and did an excellent job. We had great results."

"We go back 25 years, so it was like working with a friend. I don't think it could have been any better."

Lily W. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She knows her business. She's very efficient and helpful."

"She genuinely cares. I have been very happy with her service. I bought my parents house 20 years ago, and when it was time for me to sell the house, I went back to her."

William U. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She is fantastic. She knows what she is doing. She is persistent, professional, and very nice to work with."

"She doesn't let any details slip through."

Amy P. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When I have recommended her to friends or family, I have told them that she is really straightforward and honest. She can both see the big picture and she is detail-oriented. She is on top of every little detail and nuance."

"Her honesty and her sense of humor, she is a fun person to be around."

Julie R. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Tori is very friendly, honest, and personable. She knows what she's doing, and she has a wonderful personality."

"She's just an easy person to work with and very communicative."

Ruben P. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Tori really goes to bat for her clients. She's friendly, she's always easy to get ahold of, and she's very responsive."

"She's just very knowledgeable about anything real estate related. She's very nice, respectful, and communicative. She makes you feel like you actually matter to her, and not like you're just some money figure."

Evva L. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She is personable, very thorough, and very exact. She is very people-oriented. It was very satisfactory."

"She is personable, very thorough, and very exact. She is very people-oriented. It was very satisfactory."

Anne U. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She's great, and she really knows her stuff. She's helpful, pleasant to work with, and she knows how to be helpful and not be in your face. I think she's fantastic."

"That's hard to say. Primarily, Tori is a great person. She loves what she does, and she does it very well."

Brian G. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very precise, punctual, she knows the area, and she knows her business very well."

"Very personable, it is a top-notch effort on all parts."

Carol B. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've recommended her to many people."

"She's very knowledgeable, she's very good at getting property ready to sell, and she tells you what you need to do and what you don't need to do."

Susan M. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She pushed us to do the right thing."

"She seemed to know the market very well. Even when we were unsure about some of the things she told us to do to our old house, she was right. We got more than our asking price on the house that we sold with her. We were very lucky, and we had a great experience."

Debra S. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She'll help you with your yard, and she'll go that extra mile for you."

"She's very honest, and she goes above and beyond."

Deepika . Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think she is an expert."

"I had an immediate request that she helped me out with. It did not benefit her in any way, but she did me a huge favor."

Ed T. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She knows the marketplace. She has been around for a while."

"Her knowledge and her roots in the community"

Fiona H. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She's local, knowledgeable, responsive, personable, and pays attention to detail."

"She's really on top of the market there. She was able to identify an opportunity prior to it hitting the market. "

Greg P. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think she's the best Realtor. I've used her three times, and I tell all my friends about her. She's extremely detail-oriented, she's in it for the long run, and she's always available for you, even five years after you've bought your house. She gives you great referrals, she's very honest, and she has a great sense of humor."

"I like that she can handle any problem that comes up during a transaction. Nothing fazes her. She really is very well-rounded in all of her skills."

Isabel G. Verified Tori Atwell - Alain Pinel Realtors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I got the best advice from her. I was confused about what I wanted, and she really helped me to narrow my search. She made things clear and easy."

"It was very easy to communicate with her. She was available to me all of the time. If I had questions, she was always there."