Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
January 2009
We declare that Tom's Appliance Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1483
(408) 778-9955
(650) 326-2010

The Tom’s Appliance Service team, Jorge and Taira

Tom’s Appliance Service, Inc. has been providing appliance service and repair for clients throughout Santa Clara and San Benito Counties since opening in the 1960s. Over the past two decades, the company has specialized in repairing Sub-Zero, Wolf and Scotsman brands.

Owner Jorge Paiva took over ownership of Tom’s Appliance Service in 1999 from original proprietor Tom Hughey. Mr. Paiva says he strives to continue the tradition of quality for which the company is known by providing excellent appliance service for his clients.

Mr. Paiva is factory-trained to perform Wolf, Sub-Zero and Scotsman repairs. To ensure his expertise, he attends training sessions at the Sub-Zero and Wolf manufacturing facilities in Madison, Wisconsin.

Company Philosophy

“I strive to do great, honest work at a fair price, so when people call me for a job, I want them to feel good about the choice they’ve made. I deliver the same quality of service to every customer, regardless of the size or cost of the job—whether they live in a multi-million dollar home or a tiny apartment, I want to make them feel like they’re my most important customer. Loyalty is very important to me, and the only way to achieve this is through excellent customer service.”

Serving all of Santa Clara and San Benito Counties including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga

Appliance Service and Repair
Preventive Maintenance

Fagor
Fagor
Liebherr
Liebherr
NXR
NXR
Service: Most Major Brands Warranties: Scotsman
Sirius USA
Smeg USA
Smeg USA
Venmar

Comparative Summary

According to its owner, Jorge Paiva, Tom’s Appliance Service, Inc. values every one of its customers, whether they live in “a multi-million dollar home or a one-bedroom apartment.” Mr. Paiva says small courtesies make the difference with his Morgan Hill-based business. Customers receive a phone call in advance of their appointment, so they don’t have to wait at home for a...

Frequently Asked Questions

Q: How quickly can you get parts?
A: "Most times, we can immediately get them. We have a large inventory in our trucks; I think they’re the best-stocked vehicles in the area. If we don’t have a part, we can usually get it within a day or two."
Q: How quickly can I schedule a service call?
A: "We can often come out the same day. Other times, it may be a day or two. We have customers who say, ‘I don’t care how long it takes, I want your company because I know you’ll do it right.’ Sometimes it’s best to...
Q: I worry about repairmen in my home. Can I trust yours?
A: "Absolutely. Our workers are absolutely professional, clean and courteous. They wear uniforms and have scrubs to protect your floors. They can wear booties if you’d prefer. They have latex gloves, dust masks, vacuums, ladders, and tools...

Industry Info

When hiring someone to repair an appliance in your home, trust your instincts.
Most of us don’t judge people by how they look, but if an appliance repair company has employees who don’t look professional, don’t wear uniforms, and don’t show up at your home with the proper tools, you may have made the...
Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
Tom's Appliance Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1483
Continuously qualified since January 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Art C. Verified Customer Name
"His service and his personality, he is straight to the point and very informative."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Tom's Appliance Service, Inc.
(408) 778-9955
(650) 326-2010
(831) 637-9955
(831) 637-7504 fax

Mon – Fri: 8am – 6pm
Appointments Available

Serving all of Santa Clara and San Benito Counties including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga

Jorge Paiva, Owner
21
Hoshizaki America, Inc. - Certificate of Training, Sub-Zero, Wolf - Factory Trained Service Company
46601
Liability Insurance
Morgan Hill Chamber of Commerce
1968
Appliance Service and Repair, Preventive Maintenance
Fagor, Liebherr, NXR, Service: Most Major Brands Warranties: Scotsman, Sirius USA, Smeg USA, Venmar
4,000
Commercial, Residential
1-Year Warranty on Parts

Photo & Video Gallery

Survey Responses For

Tom's Appliance Service, Inc.

Tom's Appliance Service, Inc.: Average 9.3 out of 10 based on 275 unique customer surveys of customer satisfaction.
Art C. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He goes out of his way to get things done."

"His service and his personality, he is straight to the point and very informative."

Bob G. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and on time."

"Their service, and they are on time. They understand the product and they understand what needs to be fixed."

Cheryl A. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very friendly, shows up on time, and he does a good job. He is neat and tidy. He also provided helpful hints and suggestions."

"He is qualified and he got the job done."

Chris H. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When I called them, they showed up and they fixed the problem."

"It is just the service. They are prompt and they do what they say they are going to do."

Dave M. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They show up when they say they will."

"They're very reliable and prompt."

David M. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need to get your Sub-Zero repaired, call Tom."

"They fix it and they do it on first try mostly."

Diana L. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional, knowledgeable, and on time"

"They get the job done."

Gordon A. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is a marvelous guy."

"He knows how to work on the refrigerator that I have. He came when he was supposed to come and he fixed what he was supposed to fix."

Carol K. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Competent, professional, and honest"

"Competent, professional, and honest"

Joan K. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The work was done as stated and it was very effective."

"I like the fact that he came when he said he was going to come and the price was what he said it would be and it is working fine, better than ever."

Joe M. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. He is very honest, very clean, and on time. He is courteous."

"They respond immediately, even though they were very busy."

Orla G. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"They showed up on time and they fixed the problem."

John A. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They showed up quickly, and I thought they did a good job."

"They came out right away after I first called letting them know I needed their help. They got the job done and they fixed my problem. They got it up and running in no time, and I haven't had any issues. "

John C. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. They're timely, they did what they were supposed to do, and they have a good price."

"I liked that they were timely and they seemed to know what they were doing."

John N. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say they're professional, honest, and they have a quick turnaround time."

"They seemed knowledgeable, upfront, and they stand behind the work they do."

Judy F. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were timely, professional, knowledgeable, and they got the job done."

"They got the job done."

Karen W. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, they came on time, and they have a fair price that's better than their competition."

"I trusted them. I interviewed with one other company before I chose Tom's, but I didn't feel confident in what they were telling me. I felt more secure with Tom's Appliance Service and the way they presented themselves."

Kevin G. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're quite familiar with Sub-Zero refrigerators, which you don't find with too many businesses. I'd say they're honest, timely, reliable, and responsive. I've used them 2 times now, and I'm happy and satisfied."

"Jorge is easy to communicate with, he does the work quickly and effortlessly, and I have confidence if I have any sort of issue in the future, I'll be able to call him with no problem. He's a man of his word."

Kim E. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would have to say that they're very nice, personable people. They did a good job and they're very knowledgeable."

"They're friendly and quick to call you back. They always come out immediately when I'm in need of their services."

Lisa K. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had to wait a long time because they're so busy, but they're definitely worth the wait. They fixed the problem very quickly, and they're straightforward."

"They fixed the problem very quickly."