Tom's Appliance Service, Inc.

Tom's Appliance Service, Inc.: Average 9.2 out of 10 based on 175 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Andrea C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Use them."

"They were prompt, upfront, and tidy."

Barbara C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are professional and they do a good job."

"They seemed reasonably priced and they pretty much fixed it the first time they came out."

Betty K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I think he is very serious about what he does. He is dedicated. I would recommend him."

"He was very thorough, polite, and prompt."

Cathy O. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are reliable, they show up on time, and they do good work."

"The gentleman came over, he fixed it, and it works now. He did a good job of fixing the oven."

Cheryl R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very professional and reliable employees."

"They were recommended. He was very professional. He introduced himself, told us what the problem was, and he simply did his job well. He just did a really good job."

Linda L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were reliable and helpful. They did the job that was asked of them."

"Their guy was friendly and competent."

Melanie D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"An intelligent person with common sense showed up and fixed my refrigerator."

"He analyzed the issue quickly, efficiently, and ordered parts. It was fixed within a few days."

Milt M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Dependable and honest"

"They are honest. You can trust them."

Nancy C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They have a rapid and efficient response. They seem to know what they are doing."

"They fixed what I needed to have fixed."

Paty C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do good work."

"They come out. They make appointments really fast. They come out when you need them. They did pretty well. "

Laurie R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"My father-in-law was very impressed. He was so impressed with the service and warranty we got, he wanted it for himself."

"First of all, they were out here almost immediately. They made it clear if we had any difficulties to come right back. They just made me feel very comfortable. They were very professional, very tidy, and there was not a speck of ice or water left from our refrigerator when it was done."

Raymond H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He is very good."

"They are on time, they have a very good knowledge about the appliance they are going to do, and you feel good about being their customer. They do a very good job. They are great."

Terry R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Efficient, professional, friendly, and well-organized"

"Their serviceman's and owner's professionalism, they came in, got the part promptly, and he was here when he said he was going to be. He got it done and the price was good. There are an awful lot of business men who don't show up when they say they are going to."

Marcy V. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were reliable and the technician knew exactly what he was doing. The dishwasher needed some kind of board, so they replaced it, and we haven't had any problems at all. The man came in and troubleshot the problem right away. He then ordered the part, replaced it, and we have not had a problem."

"They knew what they were doing. They were good, reliable, on time, and they called when the part arrived. They then scheduled the next appointment. They were very professional."

Tom W. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I tell everybody his phone number. Anybody that needs their appliance fixed, I give them Tom's number."

"They really try to get there as soon as they can."

Warren K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"When we called him for an emergency, he tried to make it the same day because he knew we needed him. He always calls before he is going to arrive and if he is going to be late."

"He has a good personality, he tells us what is wrong, and he gives us good information on the refrigerator as far as what could be done. He gives us good advice such as keeping our filter clean."

Bill O. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked how thorough he was."

Christina S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They know what they are doing and they are here when they say they will be."

Debbie W. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very nice, friendly, and honest."

Eloise C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is very responsible and very thorough. He is also very competent."

Fran C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The gentleman was very candid, very thorough, and extremely informative. I was extremely pleased."

Karen S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very responsive and they arrive on time. They are also very pleasant. They always get everything fixed. They respond promptly."

Maria P. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I feel that they are honest and very reliable. I have used them before. I use them every time I have a problem with an appliance. I am very happy with their service."

Raymond H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very high quality service and he did a very good job."

Sue N. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very courteous, prompt, and they do very good work. They always call if they are going to be late."

Susan H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and they knew everything there was to know about our sub-zero refrigerator. They have a very good service and we were very happy."

Teresa L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the guy who came out to work on my appliance. He was courteous, clean, and respectful. They were very honest when they were setting up my appointment."

Terri C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The technician who came out was very competent, prompt, and fair."

Thomas M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are just friendly and helpful. They work their schedule around me even though they are busy."

Ward S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I loved Tom, the owner. George was great. The young man who came out this past time was very competent. I would never use anyone else. I recommend them all the time."

Marge M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The gal in the office was very personable. She acted like she was really interested in what our problem was. The service was very prompt. I would definitely call them again."

Colleen C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guy came out in ten minutes to fix my refrigerator."

Deanne K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Honesty, integrity, professionalism, timeliness, and the fact that they take pride in their work, they care about the customer."

Deborah P. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was straightforward and honest. He fixed it. I have a Sub-Zero that had supposedly been repaired by a different company, Tom's was able to fix the repair."

Don H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were reliable. I'm happy that everything they fixed has stayed that way. They were prompt."

Ed K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were knowledgeable, and they went out of their way to work with us and solve the problem."

Edward P. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous. When they came out to fix my Sub-Zero, they put down mats to protect my hardwood floors."

Jane L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were pretty quick to respond when I needed service on my appliances."

Joan S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The prompt reply when I called to make an appointment, they called me back the same day, which was wonderful. They couldn't schedule an appointment right away, so mine was scheduled for a week out, but they put me on a cancellation list. Just a day later, they called back and were able to fix my appliance sooner than I thought. The cancellation list was just wonderful. They also put a service-reminder sticker on my refrigerator, which will help me remember to have my service done. "

Kaiyu L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that they were clean and on time."

Kathleen A. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got the work done very efficiently and quickly."

Khoa V. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism and timeliness, they did the work we expected them to do."

Mike M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very accommodating. The service was informative and friendly."

Randy H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've had no problems with what they did. Everything works fine."

Ron I. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guy was really prompt and nice. He came out here a couple of times and did a good job. I interviewed a few people before I chose Tom's Appliance."

Stephen M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was able to accommodate my husband's work schedule. He was prompt. Two years ago we had a similar problem with the condenser on our Sub-Zero. Tom's Appliance was able to fix it for us."

Elise C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Responsiveness and honesty"

John B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the job they said they would do."

Bud K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They knew what they were doing. They fixed the problem and had the parts for everything."

James W. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came in, did the work, and there were no problems. They just did everything fine."

Terri S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He arrived when he said he was going to. He was polite, he cleaned up after himself and repaired the problem."

M.M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time, showed up and did a clean job."

Steve G. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was available when I called. He was punctual, professional and courteous. He showed up when he said he would. He also treated my home and the appliance with care. "

Rose T. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism and their timely manner of arrival"

Mary T. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous and very professional. "

Susan B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed to really know a lot about the specific brands I had. They were always able to fix them quickly."

Mary K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were here when they were supposed to be. They were knowledgeable and they knew what they were doing. They fixed my icemaker and my refrigerator. They knew their business. Two different people were here and both of them were very nice. "

Gail H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"That they specialized in sub-zero refrigerators"

Janice F. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was a refrigerator issue so it was very urgent. They said they could be here the next day. They came on time. He was very careful about taking anything with sharp edges out. He was very conscious about not making a mess and he had the parts on him, which was my favorite part. "

Marty S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very nice and professional. He did good maintenance and interfaced well."

Mary B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their competence in what they were doing, their understanding, their personality, and they were very nice. We were totally satisfied with the quality of their work."

Nancy L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very quick, neat, and very courteous. I didn't feel uncomfortable with his presence. He was perfect, very professional."

Lynne B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're here when they say they're going to be. They're reasonably priced and they usually have the parts. If they don"

Anne H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism and knowledge of my sub-zero refrigerator, they straightened out everything. I trust them to help me make a decision of whether or not I need a new refrigerator. "

Cheryl A. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their reliability, thoroughness and the quality of the work"

Mimi F. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're just good. Jorge knows what he's doing."

Joe D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable, on time, and prompt. His work was very good. "

Leslie B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were pretty prompt getting here. They were also able to take care of it right away."

Hemmi S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they were supposed to. They know what they're doing."

Natalie S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He knew what he was doing."

John K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The knowledge that he had"

Burt Y. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They responded quickly and got the job done."

Eileen M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The phone service and the service repair guy were very helpful."

Norm S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's good. He's there when he says he'll be there. He's reliable."

John R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was quick. He got here when he said he was going to be here. He had the part with him to fix my refrigerator. It went really fast."

David O. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Dan H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their promptness"

Keith H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was on time and he did what he said he would do. He then analyzed the problem and fixed it."

Tony G. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were timely and they did the work very quickly. They knew what they were doing."

Barbara C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The price was very reasonable. They fixed the problem. I've used them a couple of times so far."

Jenny M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He seemed to know what he was doing."

Debbi U. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very professional and knowledgeable of their products."

David D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He knew what he was doing and he came when he said he would."

Jim A. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were professional and they came in and got the job done."

Mary S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked his performance, just everything."

Jenna M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was honest."

Sue F. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable and trustworthy. I also liked everyone who worked in the front office."

Pat B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time and efficient."

Diane T. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time."

Berta B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was on time, professional and quick."

Barbara B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable."

Debbie M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were easy to deal with."

C.J.S.B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just the quality of the work and the efficiency, he was very professional and knowledgeable."

Jacqueline A. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They called me back right away and that was quite impressive. My appointment was scheduled right away."

Linda S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that they were helpful. They were prompt. Their service man, Vic, is top-notch. He knew what he was doing and he got it done pretty much in one visit. He had to order a part, which arrived within one week. "

Dan O. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They just did a good job."

Tammy P. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They arrived promptly and fixed it. I didn't need to call them back. I called and they were here within an hour."

Virginia B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got the job done. They fixed my appliance."

Andrew L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are prompt."

Kathy V. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We have been using them for years. They are always on time and they do a good job. I am very happy with them."

Margo S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He understood what the problem was and he got right to it. He had a nice manner about him."

Julie B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He did a very good job. He knew what he was doing and he was very neat. He fixed the appliance. They did an excellent job."

Gina M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very thorough, timely and just very knowledgeable, I felt very confident. They were very much on time. They were very quick too. They were there less time than we expected."

Florence S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They showed up when they said they were going to show up. I was very pleased."

Marie C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came promptly and answered our questions on time."

Jon C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I didn't get a chance to meet the technician personally. It was a thorough review of the diagnosis of the problem. He seemed like he was a capable technician."

Jay P. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people who came in were very knowledgeable, very friendly, and they answered all of my questions. They didn't rush through anything. Overall, it was a very good experience."

Vincent M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Easy to make an appointment, and they're local."

Mimi M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"When you make an appointment, they show up and they're quite professional."

Rick R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do really good work. They know sub-zero refrigerators well."

Jackie G. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Quick response"

Ryan D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were straightforward and they seemed honest."

David J. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came when they said they would and did what they were supposed to do."

Nancy H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They know what they're doing and they show up on time."

Sherry L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very professional."

Martin F. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did the work and they were friendly."

Jan D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They got the job done."

Romina A. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He knew what the problem was and he fixed it right away."

Jeff W. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Knowledgeable, friendly, and professional"

Beth L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Basically they were prompt and they did what they were asked to do. They fixed the problem. As far as a service company goes, they basically do what they are supposed to. They met all of our expectations."

George J. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their guys know the product well. They know what they are doing. It is hard to find sub-zero qualified people. There are a lot of appliance repair people out there, but only a few really know how to repair and work with sub-zero products. Tom's Appliance Service is one of them."

Eva A. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came when they said they were going to. They seemed to be very knowledgeable. He knew what he was doing."

Bob S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came and did the job."

Gregory Y. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was confident, and knew what he was doing."

Rich S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, on time, and friendly. I had a very old oven. They tried really hard to fix it. In fact, they tried three times, but it still couldn't be fixed. I ended up buying a new oven, but was really pleased with their service."

Brion L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their ability to respond quickly to a service call"

Roxanne V. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They service the stuff that we have in our kitchen."

Sarah M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I have used Tom's before Tom, probably for the past 30 years. They have always been dependable. "

Taiyi C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their service and the quality of the repairs"

Susan K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are reliable and they know their high-end appliances."

"They know what they are dealing with, high-end appliances. We ordered a part from them. They were able to get it delivered right away and installed it quickly."

Johnathan G. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I liked their repairman's attitude. He was friendly, professional, and knowledgeable."

"Quick response time and the repairman"

Kathy D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I would tell them that they are good. They know what they are doing. They come when they say they are going to."

"They are just friendly. They try hard to do things correctly. they are easy to deal with."

Stuart B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They provided very good service and I believed what they told me. I thought they gave me good advice."

"I thought that they were very honest in providing good repairs."

Yaron R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"Courteous and good service"

"Overall, he was very nice and he also was careful about not damaging the other stuff. He had to take out the microwave and put it on the granite counter. He was very careful, so I appreciated that. I am very happy with the service."

Annette B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They were efficient. I called and told them the problem. He had all of the parts and knew exactly what the problem was. I think his name was Lorenzo Dominguez."

"They solved the problem."

Christine R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"Use them."

"They kept their appointment time and they were very clean and neat about the repairs."

Bob M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Availability"

Glen P. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their service man was good."

Paul D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are knowledgeable and accommodating to my schedule."

Tammy P. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"When I wasn't happy with them in the beginning, they came back a second time without any hassles."

Fran C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I guess the best thing about them was that they arrived when they said they would."

Megan M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like Jorge, the handyman. It's nice that the same guy always comes out to fix things. I like Bernadette and how she interfaces with the public. She is very nice, helpful, and funny."

Michael V. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"They were on time."

Kevin N. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were responsive."

James B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We have used them in the past. "

Suzanne G. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It seems like the people Tom trained are pretty good. They're careful."

Yvonne S. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They've been coming to our house for 10 years. I feel like it is a good organization that really knows the machines."

Daniel R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're open and honest. They didn't try to sell me things or perform work that I didn't need."

Julie H. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Availability for appointments"

Aliece M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their attitude was nice."

Erica D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The convenience"

Christine W. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very thorough in evaluating what was wrong with the appliance. "

Linda K. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They know sub-zero refrigerators."

Stacey F. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They fixed the problem."

Debbie R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He was available and he fixed the problem."

Donald L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We had two visits within two days because the first guy couldn"

Rocco G. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I think he is the only one who provides sub-zero services in the whole county. He was good."

Tom R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"They got the work done."

Shanna B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:

"Keep a copy of your estimate. If I didn't, I would have been overcharged by quite a bit."

"The young man's attitude was wonderful. The service was great."

Jeff V. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were fast, clean, and timely."

Mathew C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were fast and easy."

Nancy C. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They finally fixed the refrigerator."

Deepika R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were responsible."

Bruno M. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable and professional."

Ashook J. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were really prompt in getting back to us. The work turned out fine."

Peter L. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were quick and they did a good job fixing my refrigerator."

Pikash P. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"I think they are okay."

Sarah D. Verified Tom's Appliance Service, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Their guy, Jorge, was very professional. He was very knowledgeable and he did a good job."

Christie W. Verified Tom's Appliance Service, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:

"Be careful. Make sure you question the things they estimate to be done."

"Nothing"

K. R. Verified Tom's Appliance Service, Inc. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"He came and fixed it."

Alfredo E. Verified Tom's Appliance Service, Inc. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"The results were good. Once they came out, they were able to fix the problem."

Barbara B. Verified Tom's Appliance Service, Inc. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They are always courteous."

Mark A. Verified Tom's Appliance Service, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They're very nice people."

Phil G. Verified Tom's Appliance Service, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They could fix it."

Elaine W. Verified Tom's Appliance Service, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing, I am not very satisfied with the whole thing."

Tom's Appliance Service, Inc.

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