Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
January 2009
We declare that Tom's Appliance Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1483
(408) 778-9955
(650) 326-2010

The Tom’s Appliance Service team, Jorge and Taira

Tom’s Appliance Service, Inc. has been providing appliance service and repair for clients throughout Santa Clara and San Benito Counties since opening in the 1960s. Over the past two decades, the company has specialized in repairing Sub-Zero, Wolf and Scotsman brands.

Owner Jorge Paiva took over ownership of Tom’s Appliance Service in 1999 from original proprietor Tom Hughey. Mr. Paiva says he strives to continue the tradition of quality for which the company is known by providing excellent appliance service for his clients.

Mr. Paiva is factory-trained to perform Wolf, Sub-Zero and Scotsman repairs. To ensure his expertise, he attends training sessions at the Sub-Zero and Wolf manufacturing facilities in Madison, Wisconsin.

Company Philosophy

“I strive to do great, honest work at a fair price, so when people call me for a job, I want them to feel good about the choice they’ve made. I deliver the same quality of service to every customer, regardless of the size or cost of the job—whether they live in a multi-million dollar home or a tiny apartment, I want to make them feel like they’re my most important customer. Loyalty is very important to me, and the only way to achieve this is through excellent customer service.”

Serving all of Santa Clara and San Benito Counties including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga

Appliance Service and Repair
Preventive Maintenance

Fagor
Fagor
Liebherr
Liebherr
NXR
NXR
Service: Most Major Brands Warranties: Scotsman
Sirius USA
Smeg USA
Smeg USA
Venmar

Comparative Summary

According to its owner, Jorge Paiva, Tom’s Appliance Service, Inc. values every one of its customers, whether they live in “a multi-million dollar home or a one-bedroom apartment.” Mr. Paiva says small courtesies make the difference with his Morgan Hill-based business. Customers receive a phone call in advance of their appointment, so they don’t have to wait at home for a...

Frequently Asked Questions

Q: How quickly can you get parts?
A: "Most times, we can immediately get them. We have a large inventory in our trucks; I think they’re the best-stocked vehicles in the area. If we don’t have a part, we can usually get it within a day or two."
Q: How quickly can I schedule a service call?
A: "We can often come out the same day. Other times, it may be a day or two. We have customers who say, ‘I don’t care how long it takes, I want your company because I know you’ll do it right.’ Sometimes it’s best to...
Q: I worry about repairmen in my home. Can I trust yours?
A: "Absolutely. Our workers are absolutely professional, clean and courteous. They wear uniforms and have scrubs to protect your floors. They can wear booties if you’d prefer. They have latex gloves, dust masks, vacuums, ladders, and tools...

Industry Info

When hiring someone to repair an appliance in your home, trust your instincts.
Most of us don’t judge people by how they look, but if an appliance repair company has employees who don’t look professional, don’t wear uniforms, and don’t show up at your home with the proper tools, you may have made the...
Findings based on statistically reliable research from 325 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 325

Diamond Certified Qualification

Based on 325 customer surveys, we declare
Tom's Appliance Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1483
Continuously qualified since January 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Cheryl V. Verified Customer Name
"They came right away and fixed the problem the first time. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Tom's Appliance Service, Inc.
(408) 778-9955
(650) 326-2010
(831) 637-9955
(831) 637-7504 fax

Mon – Fri: 8am – 6pm
Appointments Available

Serving all of Santa Clara and San Benito Counties including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga

Jorge Paiva, Owner
21
Hoshizaki America, Inc. - Certificate of Training, Sub-Zero, Wolf - Factory Trained Service Company
46601
Liability Insurance
Morgan Hill Chamber of Commerce
1968
Appliance Service and Repair, Preventive Maintenance
Fagor, Liebherr, NXR, Service: Most Major Brands Warranties: Scotsman, Sirius USA, Smeg USA, Venmar
4,000
Commercial, Residential
1-Year Warranty on Parts

Photo & Video Gallery

Survey Responses For

Tom's Appliance Service, Inc.

Tom's Appliance Service, Inc.: Average 9.3 out of 10 based on 325 unique customer surveys of customer satisfaction.
Cheryl V. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good and clean."

"They came right away and fixed the problem the first time. "

Michael H. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they are professional and I have had no issues with the company at all since using them years ago."

"I would say, the consistency."

Steven K. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked them. They respected that they were in my home. "

"I would say the respect."

Adair F. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"The quickness"

Dora P. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company and ended up fixing the issues we were having on multiple appliances."

"The fact that they came in and fixed all the little kinks we were having"

Mike M. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very convenient and customer service friendly"

"He's a nice guy and I can talk to him."

Sandra O. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them indeed. They were good."

"The tech made everything easy for us."

Steve T. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're great, we used them through a AAA insurance claim we had to make for some damages as homeowners. "

"The tech made sure I understood the issue. They showed me and gave me possible solutions which I was able to make a discussion from. He was able to offer suggestions on how to move forward. "

Thomas S. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always on time. They know what they are doing. "

"I trust that they will not rip us off."

Mikala C. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That he was knowledgeable and professional"

"I felt like my problem got solved with no issues. They were very honest and upfront. "

Karen W. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told them before that it's perfect in every way. Jorge is a great, kind, and an effective business owner. My husband really likes them as well and he's really particular. "

"Honesty "

Natalie G. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable and fixed my issue."

"The knowledge"

Mary A. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I guess their knowledge base is high."

"Never had a problem. They fix whatever it is I need every time."

Tom M. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are wonderful. We wouldn't use anyone else."

"They are straightforward and efficient."

Debbie B. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are awesome, no complaints."

"They do their job well."

Tyler M. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I highly recommend Tom. It's the same thing all the way out for all the questions. I have no bad things to say, tens across the board."

"He was very professional, he's the owner. He gave me great advice and was very clean. "

Debbie C. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Toms is good, they always help in the best ways possible."

"I think they are honest and don't try to charge for things that are unnecessary."

Keith B. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They serviced a dishwasher for my business and had a very strong knowledge of the commercial unit we have. It's pretty new so I was a little surprised. They were good."

"I would say, the commercial knowledge base."

Judy D. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are reliable, and they go out of their way to make sure your problem is fixed."

"I think that their manor is very polite and kind. They are perfectly happy if you are standing there watching and asking questions."

Phil S. Verified Tom's Appliance Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I felt they were a solid service, better than some who have came out."

"I had a good experience."