Independently Rated Highest in Quality
S e c o n d                              Consecutive Year        
Originally Earned:
January 2009
We declare that Tom's Appliance Service HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1483
(408) 778-9955
16840 Joleen Way
Morgan Hill, CA 95037

Tom's Appliance Service has provided top-notch appliance repair for nearly four decades and has earned the distinction of becoming the first Diamond Certified appliance service company in Santa Clara County. Tom's Appliance Service was established in Los Gatos in the 1960s by Tom Hughey who operated it until his retirement. In 1999 Jorge Paiva took over ownership. He and his team continue to provide excellent appliance service throughout Santa Clara County and carry on the tradition of quality for which Tom's Appliance Service is known.

For the past ten years, Tom's Appliance Service has specialized in the repair of only the best quality brands such as: Sub-zero, Wolf and Scotsman. They provide service for most major brands. In fact, Tom's Appliance Service is one of the few appliance repair companies in the Santa Clara Valley that is factory-authorized for these manufacturers' warranty repairs. The Tom's Appliance Service people are actually trained at the Sub-Zero and Wolf manufacturing facilities in Madison, Wisconsin. Jorge and his team fully understand how much you have invested in your high-end appliances. You'll always get honest recommendations and impeccable service. Why would you trust anyone else?

Company Philosophy

"Our goal is to be a company that people feel good about calling; one they trust to do good, honest work at a fair price. We deliver the same quality of service to every customer, regardless of the size or cost of the job. Whether they live in a multi-million dollar home or a tiny apartment, we want to make them feel like they are the most important customer in the world."

Serving Santa Clara County

Appliance Service and Repair
All Major Brands
Preventive Maintenance

Map

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Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
Tom's Appliance Service
has passed all rating steps and has earned
The Diamond Certified Award
No. 1483
Continuously qualified since January 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"Responsiveness and honesty."

–Elise C.

"They did the job they said they would do."

–John B.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Tom's Appliance Service
16840 Joleen Way
Morgan Hill, CA 95037
(408) 778-9955
(408) 778-7504 fax

Mon - Fri: 8am - 6pm
Appointments Available

Serving Santa Clara County
4
42953
Liability Insurance, Worker's Compensation

Factory Authorized Service for Sub-zero, Wolf and Scotsman EPA Refrigeration Certified

Jorge Paiva, Owner