Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
April 2002
We declare that Tom Lee Roofing, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #041
(415) 938-6932

Tom Lee Roofing’s employees work on a modified bitumen membrane roofing project in San Francisco.

Tom Lee Roofing, Inc. is a licensed roofing contractor that serves residential and commercial clients throughout San Francisco and its surrounding communities. Since 1990, Tom Lee Roofing has served more than 10,000 satisfied customers. The company installs modified bitumen membrane and PVC roofing systems for flat roofs and most types of roofing systems for pitched roofs (shingles, clay tiles, shake, slate). In addition, Tom Lee Roofing’s employees are experienced waterproofers for a wide range of solar and skylight projects.

Tom Lee Roofing is a Certified Master Shingle Applicator of CertainTeed and a Certified Gold Contractor of Polyglass, both of which are leading manufacturers of roofing systems and products. The company is a recipient of the 2009 State Fund Award for Outstanding Safety Management. Many of its foremen and journeymen have been with the firm since its inception in 1990. Tom Lee Roofing considers these skilled, hardworking employees to be its most valuable asset. To learn more about Tom Lee Roofing, the company’s owners invite potential clients to visit www.tomleeroofing.com.

Company Philosophy

“We provide what we would expect in return as a consumer. As consumers ourselves, we know what customers want in terms of service, and we appreciate and expect high quality in workmanship and customer relations. Our professionalism and attention to detail begin the moment a customer calls our office. Throughout their roofing project and into the future, our entire staff will be there to support and provide assistance. We will continue to do our best to meet their needs long after their job is completed. Even if they have never seen our roofing work before, Tom Lee Roofing leaves customers feeling confident that our company is one upon which they can trust and rely.”

Serving San Francisco and the Surrounding Areas

Flat Roofs
Pitched Roofs
Shake
Shingle
Custom Skylights
Gutters
Slate and Terra Cotta Tile
Waterproof Solar Stanchions

Certainteed
Certainteed
IB Roof
Polyglass
Velux
Velux

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Tom Lee Roofing, Inc., the key to achieving and maintaining high levels of customer satisfaction is a steadfast commitment to providing high-quality work throughout every phase of every project. “When we...

Frequently Asked Questions

Q: Can my roof be repaired or does it need to be replaced?
A: "After we visually inspect your roof, we can tell you if it can be repaired or if you need a new one. We’re happy to come out and do a free estimate, so it’s best to call us right away when you have an emergency roof situation."
Q: How soon can you start my roofing project?
A: "Due to the high volume of work orders we receive, we typically schedule jobs a month or two in advance. When a call comes in, we’re upfront about the wait from the beginning; we’re not going to take a customer who wants a job done in one wee...
Q: How much do you charge?
A: "We usually don’t quote prices right away—we prefer to organize all the details and send a written proposal. That way, you’ll be able to see all the work that needs to be done and have a clear idea of the final cost."

Industry Info

Preventive maintenance is the key to extending the life of your roof.
If installed properly, most roofs will last for decades without having to be replaced, but to extend the life of your roof and ensure it won’t break down prematurely, it’s still a good idea to adhere to a regular maintenance schedule. To maximize...
Findings based on statistically reliable research from 485 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 485

Diamond Certified Qualification

Based on 485 customer surveys, we declare
Tom Lee Roofing, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 041
Continuously qualified since April 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Melissa L. Verified Customer Name
"Their professionalism and expertise"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Tom Lee Roofing, Inc.
(415) 938-6932
(415) 333-5399 fax
DCID4153335373

Mon – Fri: 9am – 5pm

Serving San Francisco and the Surrounding Areas

Tom Lee and Howard Lee, Owners
26
40
CertainTeed Certified ShingleMaster™ and Silver Star Contractor
731731
Liability Insurance, Workers' Compensation
National Roofing Contractors Association (NRCA)
2009 State Fund Award for Outstanding Safety Management, San Francisco Chronicle Bay List Award
1990
Flat Roofs, Pitched Roofs, Shake, Shingle, Custom Skylights, Gutters, Slate and Terra Cotta Tile, Waterproof Solar Stanchions
Certainteed, IB Roof, Polyglass, Velux
Commercial, Industrial, Residential
5-Year Material and Labor Warranty For All Reroof Projects, Manufacturers’ Certified and Limited Warranties
San Francisco Roofing

Photo & Video Gallery

Survey Responses For

Tom Lee Roofing, Inc.

Tom Lee Roofing, Inc.: Average 9.3 out of 10 based on 485 unique customer surveys of customer satisfaction.
Melissa L. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best in San Francisco. They made sure they got the job done right. They are very reputable and stand behind their work. "

"Their professionalism and expertise"

Mary P. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided an excellent work product and they were very knowledgeable."

"Price"

Phyllis S. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need roof repairs, I recommend them. The estimator that came out was very professional and knew his job. "

"Everyone was professional. They knew their job and well qualified. "

Morris F. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came out right away and provided a fair estimate."

"They were very prompt and professional."

Ulises B. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can be trusted and do good quality work. "

"They were very easy to work with and I was very satisfied."

Frances P. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very fair and honest. They did a very good job and I was very satisfied."

"All of it, they were very nice, cooperative, and informative. They put my roof on quickly and kept me informed the whole time."

Louise H. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do excellent work. "

"The quality and the men, everybody was pleasant to work with."

Chris B. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality was very good. The service was as expected. We didn't have any complaints. "

"Everything went according to plan."

Kerry C. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, reliable, and professional."

"The quality of the work"

Alan J. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had a lot of options and were very knowledgeable about roofs."

"They were honest and provided a fair price."

Suzanne S. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They gave me great service and my roof looks like a high-end roof."

"The quality of my roof"

Sigrid A. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. The price was mid range."

"They were very efficient."

Tommy L. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good quality"

"The quality is very good."

Daniel S. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Extraordinarily clean and trustworthy"

"Great product and great service, we were very happy with the outcome."

Margaret M. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a beautiful job on my roof and I would recommend them."

"They were very professional and seemed honest."

Jay H. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are the best roofing company in the city of San Francisco. "

"They are very responsive, always on time, they know what they're doing, and they always give me great service."

Mat P. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are incredible. They know what they're doing, they're personable, and I always enjoy working with them."

"They showed up when they said they would."

Richard P. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide conscientious service at a very reasonable price, they are great businessmen who are willing to stand behind their product, and most importantly, I trust them."

"I like their thoroughness. They're as good as it gets. "

Thom C. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job, they cleaned up after themselves, they are undisruptive during the process, and I would use them again without hesitation."

"It was very high quality work at a very fair price and everything was implemented at a professional level."

Alan P. Verified Tom Lee Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great problem solvers and nice folks, both the workers and the management. They keep the work site clean. They solve problems that other roofers couldn't even identify with my complex roof job. They do great work, and their prices are really fair."

"It's the whole package. I know they will show up on time and get it done as quickly as possible and as well as possible."