Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
January 2015
We declare that TL Tillett's Automotive HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2230
(707) 902-3910
1426 Petaluma Hill Road
Santa Rosa, CA 95404
(L to R) Service Manager Andrea Tillman, Owner Joann Tillett and Owner Thomas Tillett

TL Tillett’s Automotive provides a complete range of repair and maintenance services for all models of Subaru vehicles at its Santa Rosa facility. In addition to handling everything from oil changes and tire alignments to comprehensive engine and transmission work, the family-owned and operated company carries an extensive inventory of pre-owned Subarus, all of which are carefully reconditioned before they’re sold and backed by a guarantee.

Owner Thomas Tillett says much of TL Tillett’s Automotive’s success is due to its customer-oriented approach to the auto repair process. “My technicians and I have more than 80 years of combined experience, so we know how important it is to provide first-rate customer service. We’re honest and sincere about fulfilling our customers’ needs, and we treat their Subarus with the personalized, professional care they deserve.”

TL Tillett’s Automotive strives to make the repair process as convenient as possible for its customers, from offering after-hours pickup to providing them with complimentary loaner cars while their vehicles are being fixed. “We pride ourselves on treating our customers like family, so we do whatever it takes to help them,” says Mr. Tillett.

Company Philosophy

“We recognize that our customers’ needs come first, so we’re always looking out for their best interests. We want every customer to leave our shop with a smile on their face, and we accomplish that by providing them with excellent, fairly priced service and taking care of their car problems as quickly as possible.”

Serving Sonoma County

Service & Repair of Subaru Vehicles
Used Subaru Sales
Brakes
Transmissions
Oil Change & Lube Service
Wheel & Tire Alignment
Engine Diagnosis & Replacement

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For TL Tillett’s Automotive, the key to achieving and maintaining high levels of customer satisfaction is simple: provide personable service that complements its professional expertise. “As a local,...

Frequently Asked Questions

Q: Do you work on other cars besides Subarus?
A: "About 95 percent of our work is on Subarus, but we sometimes repair other makes and models. However, if an issue requires specific diagnostic equipment that we don’t have, we’ll refer the customer to another reputable shop....
Q: Do you have loaner cars?
A: "Yes, we have about 30 loaner cars for our customers’ convenience if needed. "
Q: Can I drop off my car at night and get a loaner car?
A: "Yes, as long as you arrange it with us ahead of time. We’ll take down your information, fill out a loaner agreement and let you know where to pick up the keys. All you have to do is park your vehicle and leave us a signed copy of the l...

Map

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Industry Info

If you’re a Subaru owner, you should be aware of an issue with head gaskets.
While maintenance is crucial to extend the lifespan of any vehicle, owners of Subarus need to be even more intentional about this due to a commonly occurring problem. “The number one issue that Subarus have is failure of the cylinder head...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
TL Tillett's Automotive
has passed all rating steps and has earned
The Diamond Certified Award
No. 2230
Continuously qualified since January 2015.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Anthony L. Verified Customer Name
"Their honesty"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

TL Tillett's Automotive
1426 Petaluma Hill Road
Santa Rosa, CA 95404
(707) 902-3910
DCID7075277615

Mon – Fri: 8am – 5pm
(After-Hours Pickup Available)

Serving Sonoma County

Thomas & Joann Tillett, Owners
262792, 47221
Liability Insurance, Workers' Compensation
Better Business Bureau
2004
Service & Repair of Subaru Vehicles, Used Subaru Sales, Brakes, Transmissions, Oil Change & Lube Service, Wheel & Tire Alignment, Engine Diagnosis & Replacement
12-Month/12,000-Mile Warranty on Parts & Labor
Sonoma Auto Repair

Photo & Video Gallery

Survey Responses For

TL Tillett's Automotive

TL Tillett's Automotive: Average 8.8 out of 10 based on 125 unique customer surveys of customer satisfaction.
Anthony L. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good work, and they're honest. They're not cheap, but they are completely reliable."

"Their honesty"

Lucia O. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good, very kind, and very helpful."

"I guess I liked the fact that they were honest."

Connie J. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have always been fair. I don"

"The people are friendly, and they treat you fairly. If you're having a lengthy car service, they always have a rental car for you to use."

Mary S. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their service is performed with expertise and courtesy. They return the vehicle in better shape than when it was delivered and in perfect operating condition unless otherwise noted."

"Tom, his wife, and their daughters "

Diane W. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're terrific, honest, and it's a family run business. They know what they're doing, and they also go the extra mile. I got a loaner car while mine was being repaired, and when I returned it, I asked if I could have the same kind of steering wheel the loaner had. I asked for that same padded steering wheel, and he said I'll swap it out for you. They always do something extra. Courtesy is from the top down, if the administration has customer service and courtesy as a priority, everyone down the line is the same way. When I have gotten some bozos at the bottom end of a company before, and I contacted the CEO or Director, they're the same way. I was referred to them by the smog place. "

"Really the service, and they're just terrific. They have good customer relations, and they know what they're doing. They're honest and not going to charge you for something that you don"

Bonnie S. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're truthful in their diagnosis. When you go in for a repair, they also see other things, but don't say it's an imminent repair if it doesn't need to be done for 9 months."

"Their loaner cars"

Olivia H. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's quality work. They take time with the customer and let them know what's going on with their car."

"They're very personable and get to know the customer. They are very informed about Subaru's."

Juliana B. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is the epitome of customer service, but not driven from a desire to meet standards. It's a genuine desire to provide the best they know how and go further to find out more if they don"

"The best thing was their friendliness."

Mark S. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great place"

"They were quick, efficient, and they do things right. They offer a free loaner car, and they are available in a short amount of time. They do very good work."

Valerie H. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It"

"I really like their loaner cars."

Laurie E. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them highly. They do excellent work. "

"I like their expertise, because I have confidence in it. I like the way they treat me."

Amanda R. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The shop is clean, they are reputable, and they are willing to work with you."

"I feel like I can trust them."

Angela B. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are awesome."

"Their customer service, and they are family-owned and local. They are awesome."

Astrid A. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and very honest."

"They are on time, and they do good service."

Austin V. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable and honest"

"Reliable and honest, as far as repair people go, and they have a good-sized business. "

Brad D. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's worth paying the extra money to get the service there."

"They were really personable, they worked with me, and I liked the fact that they have loaner cars."

Brier W. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very articulate, they are very reassuring, and they give me a lot of different options in terms of what I could do within my price range."

"They worked with my budget."

Bryan S. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work, and they stand by their work."

"They explain everything to you before they do it."

Bud B. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the fact that they are a family-owned business. I know their history, they always answer the phone, and they don't leave you on hold. Your car is always ready when they promise, and they are good people in general."

"They are on time and reliable."

Cari C. Verified TL Tillett's Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really care about their work and what they're doing. They want to make sure that your car is well taken care of."

"They're pretty flexible. When you call, you can get an appointment pretty quickly."