Diamond Certified Company Report

The Painting Pros

Diamond Certified Company Report

The Painting Pros

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 251 VERIFIED CUSTOMERS i

Bob L.

VERIFIED The Painting Pros CUSTOMER

1 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They painted my house, I loved it and the price was reasonable.

They were quick, they got it done, and they were very professional. They had a plan and they wrote everything down that they were going to do and they followed it. There were no questions, it was all spelled out.

Diane B.

VERIFIED The Painting Pros CUSTOMER

2 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they had excellent service. It was very personal, the price was right and I felt like I really got an excellent job. Everyone from the owner, Cleve, to each person who showed up to work on our job site was just excellent. They cleaned up everyday and our house was put back to normal at the end. They've done 2 jobs for us before, they did the interior and exterior of our house. Their work surpassed my expectations, I have pretty high expectations.

The quality at the appropriate price, and the quality of the service and the paint was excellent. I think they did a great job.

George P.

VERIFIED The Painting Pros CUSTOMER

3 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reasonable, the service was impeccable, and they take care of all your needs. It was all good.

Their timing went along accordingly to what they told me so they were in and out.

Read All 251 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Cleve Dayton, Owner

The Painting Pros has been providing high-quality residential and commercial painting services for thousands of South Bay customers for more than 40 years. The company also handles deck refinishing, light carpentry (trim installation and general repairs), and minor sheetrock repairs and texturing. Additionally, the company offers free, personalized, in-home, professional color consultations to customers who are unsure about choosing the correct paint colors for their homes or businesses.

Owner Cleve Dayton established The Painting Pros in 1978 and has preserved his “old school” methods of painting by teaching them to his younger painters, but he also makes sure to keep up-to-date with the trade’s latest technologies, tools and methods. “In fact, we were the first painting company to become a Certified Green Business in Santa Clara County,” he says. “We’re also a Lead-Safe Certified firm.”

The Painting Pros emphasizes expert, detailed craftsmanship and employs professional, full-time painters. Mr. Dayton says his company only uses premium quality materials that are selected for their appearance, durability and easy maintenance. “All our materials are applied in strict accordance with industry standards and manufacturers’ recommendations. In other words, we don’t cut any corners.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON The Painting Pros

COMPANY CONTACT
Service AREA

the South Bay

SERVICES PERFORMED

Interior & Exterior
Free Color Consultations
Deck Restoration
Commercial & Residential
Sheetrock Repair & Texturing
Light Carpentry
Garage Floors – Epoxy Finish
Green Painting

BRANDS Supported
  • Benjamin Moore

  • Sherwin Williams

DIAMOND CERTIFIED RESEARCHED ARTICLES ON The Painting Pros

Company Profile

The Painting Pros has been providing high-quality residential and commercial painting services for thousands of South Bay customers for more than 40 years. The company also handles deck refinishing, light carpentry (trim installation and general repairs), and minor sheetrock repairs and texturing. Additionally, the company offers free, personalized, in-home, professional color consultations to customers who are unsure about choosing the correct paint colors for their homes or businesses.

Owner Cleve Dayton established The Painting Pros in 1978 and has preserved his “old school” methods of painting by teaching them to his younger painters, but he also makes sure to keep up-to-date with the trade’s latest technologies, tools and methods. “In fact, we were the first painting company to become a Certified Green Business in Santa Clara County,” he says. “We’re also a Lead-Safe Certified firm.”

The Painting Pros emphasizes expert, detailed craftsmanship and employs professional, full-time painters. Mr. Dayton says his company only uses premium quality materials that are selected for their appearance, durability and easy maintenance. “All our materials are applied in strict accordance with industry standards and manufacturers’ recommendations. In other words, we don’t cut any corners.” 

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Company Philosophy

"In addition to providing professional, high-quality work for our customers, we want to make sure their painting experiences are smooth, pleasant, memorable and problem-free. We treat each client's house as if it was our own, and that meticulous approach has allowed us to gain many customers for life."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For The Painting Pros Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: combine high-quality painting services with a personalized business approach in order to optimize each client’s experience. “Simply put, we want our customers’ painting projects to be pleasant, memorable and problem-free,” says owner Cleve Dayton. “We believe every client deserves professional results, and we’re dedicated to delivering just that.”

The Painting Pros has been providing residential and commercial painting services for homeowners throughout the South Bay since 1978. In addition to its interior and exterior painting capabilities, the company handles faux finishes, deck refinishing, light carpentry (trim installation and general repairs), and minor sheetrock repairs and texturing. It also offers free, in-home consultations to customers who are unsure about choosing the correct paint colors for their homes.

Unlike less experienced painting companies that strive to maximize their workload volume by using day laborers and substandard materials, The Painting Pros only employs experienced painting professionals and uses high-quality paints, primers, caulking and spackle made by leading manufacturers. “Our success is a direct result of doing our job well,” says Mr. Dayton. “We show up on time, give detailed estimates and deliver on our promises. Our painters know what they’re doing and understand what it takes to provide first-rate results.”

Another distinguishing aspect of The Painting Pros is its dedication to preparation and quality control. Before any job is considered complete, it’s inspected at three different supervisory levels: the foreman, Mr. Dayton’s assistant and Mr. Dayton himself. “This process allows us to ensure our rigorous standards of practice are being followed,” says Mr. Dayton. “By combining proper preparation with high-quality materials and professional methods, we’re able to provide painting services that leave our customers completely satisfied.”

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Industry Info

When taking on an interior painting project, the first thing you should do is prepare your walls—not only does this ensure your paint will adhere properly, it also gives painted surfaces a flawless, new look. Surface dirt can cause poor adhesion no matter how high-quality your paint is, so use a light detergent to wash any part of the wall that’s soiled or has oily residue from being regularly touched. After the surface is clean, wipe it with a damp cloth to remove excess detergent and let it dry before painting.

Before you start painting, remember to remove as much furniture as possible from the surrounding area. Use drop cloths to cover the floor and any furniture that can’t be moved. Plastic drop cloths work best when it comes to covering furniture, but canvas drop cloths are better for floors because they absorb paint, won’t slip or move, and can be reused.

According to Cleve Dayton, owner of The Painting Pros Inc. in Los Gatos, the best type of paint to use on walls and ceilings is flat paint, and the best type to use on trim and walls that need to be cleaned regularly (in kitchens, bathrooms and laundry rooms) is semi-gloss. “Some people even prefer the look of semi-gloss on every wall, but that’s an aesthetic preference,” he says. “Regardless of which type of paint you choose, make sure the ceiling is a lighter color than the surrounding walls. Lighter colors always make a room look larger, but you can have dark walls as long as the ceiling and trim are light.”

If you find any loose or scaling paint before you start your painting project, use a putty knife to remove it and sand the paint edges so they won’t be noticeable when you re-coat. If you have to remove paint from the sash, trim or doors, use fine sandpaper to sand the entire surface first.

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Frequently Asked Questions

Q: Are your prices competitive?

A: We’re somewhat more expensive than other painting companies, but that’s due to our rigorous standards of quality. We can’t speak to how our competition bids on jobs, but our approach is to estimate what it will take to deliver the best possible results, and that determines the prices we quote. We don’t low-ball bids in order to sway our customers to sign contracts—we’ll tell you upfront what it will cost to get the job done right.

Q: How soon can you start my project?

A: We’re usually booked about a week in advance. During busy seasons, it’s more like two weeks.

Q: Do you move furniture?

A: Yes, that’s part of our preparation. All we ask is that you move any small, breakable items—we’ll take care of the rest.

Q: Does it really matter what brand of paint you use?

A: Absolutely. Low-quality paints simply don’t look as good or last as long as high-quality paints. That’s why we only use premium paints made by Kelly-Moore, Benjamin Moore and Sherwin-Williams.

Q: Can you help me select the right color for my painting project?

A: Yes. We keep a color consultant on call to help in these situations. She used to work for Benjamin Moore, and she’s great at her job.

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SELECTED PHOTOS FROM The Painting Pros

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Cleve Dayton

Expert CONTRIBUTOR PROFILE
  • Cleve Dayton is owner of The Painting Pros, a Diamond Certified company since 2002. He can be reached at (408) 622-0418 or by email.

Cleve Dayton: True Calling

By James Florence, Diamond Certified Resource Reporter

LOS GATOS — Like many high school graduates in search of direction, a young Cleve Dayton had hoped to discover his professional livelihood in the academic realm. However, it wasn’t until he looked beyond the classroom that he found his true calling. “I was attending junior college, basically just trying to find my way, when I became acquainted with the owner of a local painting company,” he recalls. “After a while, he invited me to come and work for him. As a detail-oriented person, I found a lot of satisfaction in painting, both in performing the work and seeing the end results. After about four years, I realized I was a painter, so I got my license and started my own business.”

Today, more than 35 years after founding The Painting Pros, Cleve says that while he no longer performs the physical work, he finds equivalent satisfaction from handling the operational side of things. “I enjoy running and developing the business, from the sales and marketing aspects to interacting with customers and making sure they’re satisfied.”

A lifelong resident of Los Gatos, where he lives with his wife, Karen, Cleve enjoys being part of the community in which he grew up. “Los Gatos is my home—I’ve never found another place I’d rather live,” he says. “I’m very involved in the community, and I even serve on the Board of Directors for the Los Gatos Chamber of Commerce.”

Outside of work, Cleve’s primary hobby is playing and performing music, an interest he’s pursued since his youth. “My wife and I play in a local rock band called Rusty—I’m the guitarist and she’s the singer,” he says. “Oddly enough, almost every member of the band is a past customer of mine. While on the job, I’d see a drum set or keyboard and we’d start talking. Next thing you know, we’re jamming together!” In addition to playing music, Cleve enjoys videography; photography; and spending time with his son, Daniel, and his three grandchildren.

In his life and career, Cleve has found that true success requires exceptional effort. “I once read that successful people think about what will get results, while unsuccessful people think about what will be easiest,” he explains. “That’s why my guys and I always go the extra mile to please our customers. I think that’s why we get such good reviews—our goal is simply to do the best possible job and make people happy.”

When asked the first thing he’d do if he could retire tomorrow, Cleve says he’d take a trip that would incorporate several of his interests. “I’d book a photography safari and take my guitar with me. Traveling, photography and music—put all three of those together and I’d be fine.”

Ask Me Anything!

Q: What’s your favorite band?
A: The Beatles.

Q: Which guitarists have influenced you the most?
A: Jimi Hendrix, Eric Clapton, Jeff Beck and Stevie Ray Vaughan.

Q: What’s your favorite local restaurant?
A: Viva! Neighborhood Eatery of Los Gatos.

Q: If you had a theme song, what would it be?
A: “Let It Be” by the Beatles.

Q: What’s your favorite snack?
A: Almonds.

Q: What were you most known for in high school?
A: My long hair.

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Expert articles
  • How to Apply Water-Based Paint Over An Oil-Based Surface

    LOS GATOS — While environmentally-friendly materials offer a healthier approach to home improvement, they aren’t always compatible when used alongside traditional ones. One example of this is using a water-based paint on an oil-based surface.

    While it may take a while to show, when water-based paint is applied to an oil-based surface, it results in problems. This is essentially due to the well-known rule that oil and water don’t mix. Because of the new coat’s water-based constitution, it will fail to bond properly with the existing oil-based surface and eventually start to peel right off the wall.

    Since many homes contain oil-based surfaces, if you’re planning to use a water-based paint product, you should first determine the character of the surface you’ll be painting over. Fortunately, testing a surface is fairly easy: simply soak a Q-tip, cotton ball or clean rag in rubbing alcohol and rub it over a small section of the wall. If paint comes off, it’s water-based; if not, it’s oil-based.

    If you find that a surface is oil-based, you’ll need to properly prep the area before applying a water-based paint product. Preparation consists of two basic steps: completely sand the area and apply an oil-based primer. Once your primer coat is dry, you can apply your water-based paint.

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The Painting Pros WEBSITE AND EXTERNAL FEED
  • The Painting Pros SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON The Painting Pros
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 251 VERIFIED CUSTOMERS i
The Painting Pros : Average 9.2 out of 10 based on 251 unique customer surveys of customer satisfaction.

Bob L.

VERIFIED The Painting Pros CUSTOMER

1 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They painted my house, I loved it and the price was reasonable.

They were quick, they got it done, and they were very professional. They had a plan and they wrote everything down that they were going to do and they followed it. There were no questions, it was all spelled out.

Diane B.

VERIFIED The Painting Pros CUSTOMER

2 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they had excellent service. It was very personal, the price was right and I felt like I really got an excellent job. Everyone from the owner, Cleve, to each person who showed up to work on our job site was just excellent. They cleaned up everyday and our house was put back to normal at the end. They've done 2 jobs for us before, they did the interior and exterior of our house. Their work surpassed my expectations, I have pretty high expectations.

The quality at the appropriate price, and the quality of the service and the paint was excellent. I think they did a great job.

George P.

VERIFIED The Painting Pros CUSTOMER

3 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reasonable, the service was impeccable, and they take care of all your needs. It was all good.

Their timing went along accordingly to what they told me so they were in and out.

Bob D.

VERIFIED The Painting Pros CUSTOMER

4 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they should use them, if your painting job is big enough they have a color consultant you can book to come and she can work from whatever vague descriptions you have, or pictures you've found in a magazine you loved. She'll tell you what you need and what colors you need to do it. So they're supportive even at the design stage which not everybody does.

Their colorist, that was really wonderful and the guys who came to paint were all wonderful too. We painted everything indoors, every room, and then some months later we had them come and paint the outside and they sent the same guys for both jobs. It was worth the weeks we had to wait.

Carolyn F.

VERIFIED The Painting Pros CUSTOMER

5 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job and they come when they say they're going to come.

They do a good job and they come when they say they're going to come. They do pretty well.

Claudia G.

VERIFIED The Painting Pros CUSTOMER

6 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just did fantastic, quality work.

They were very clean, neat, and the painting was well done.

Daniel H.

VERIFIED The Painting Pros CUSTOMER

7 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're very knowledgeable, and they care about doing a good job.

I liked the competence of the painters and their concern for perfection.

Dave N.

VERIFIED The Painting Pros CUSTOMER

8 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend the fellas that worked here. I'm sorry I can't remember his name.

They were very clean, they got here on time, they worked steady all day, and they did a great job.

Dave S.

VERIFIED The Painting Pros CUSTOMER

9 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a real nice job, they're very quick, they keep it nice and clean, and the paint last 10 years.

They were very skilled at their work.

David S.

VERIFIED The Painting Pros CUSTOMER

10 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already told my friends that we were highly satisfied with them and if they needed a painter to use them. They were wonderful.

Everything went well. It was a really satisfactory project and there weren't any surprises.

Debra C.

VERIFIED The Painting Pros CUSTOMER

11 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were happy with everything. Their bid was accurate, they showed up on time, they cleaned up after themselves, and they were pretty much everything you could want.

They set our expectations properly.

J. H. M.

VERIFIED The Painting Pros CUSTOMER

12 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're very professional, that they're very efficient, and they're really good at keeping things low-cost.

I liked the crew that they brought, they were really easy to work with and the owner, Cleve, that came out and did the proposal was a really good person. So the people that I interacted with, they had someone come out and do paint colors with us too, they all gave great service. They finished a few days before schedule. We were pretty satisfied.

Julie S.

VERIFIED The Painting Pros CUSTOMER

13 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were especially skilled at helping me select colors. They have some kind of color guru working for them that helped me pick a color.

I just thought the quality of the work was spot on, and I was very satisfied. They were also efficient. They were professional, they were nice people and they did a great job.

Mike K.

VERIFIED The Painting Pros CUSTOMER

14 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt that they were very competent in their ability to make recommendations about products. The estimation process was very accurate and complete. On a personal level the people that we dealt with were very genuine and helpful to us in our process.

Just the confidence they were able to build about their ability to do the job.

Patti M.

VERIFIED The Painting Pros CUSTOMER

15 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

Totally professional, your paint job will be perfect and you won't have to worry about anything.

They came on time, the job was done in a week, it was perfect and it was professional. They totally give you a price quote with everything spelled out so there's no confusion. If they're doing it, it's on the contract.

Rex W.

VERIFIED The Painting Pros CUSTOMER

16 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they'd do.

Quality of the results, it was an really simple thing.

Robert F.

VERIFIED The Painting Pros CUSTOMER

17 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did the job quickly, cleanly, and they cleaned up really well.

They did a good job, there wasn't any slopped paint, and they cleaned up well.

Russ C.

VERIFIED The Painting Pros CUSTOMER

18 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very professional and they explained everything in advance. They were capable, cleaned up when they were done, and I've got nothing but good things to say. It can be really intrusive to have the inside of your house painted but it worked very well.

They were just very professional. A project like this, they come into your home and they're in all your rooms but they conducted themselves well. It's not an easy experience to move stuff and package up some things but they made it as painless as possible. Even their price was fair.

Tricia L.

VERIFIED The Painting Pros CUSTOMER

19 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and they do a good job.

My home was painted perfectly.

Allen W.

VERIFIED The Painting Pros CUSTOMER

20 of 251

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and high quality.

The quality of their work

Read All 251 Survey Responses at Ratings View