Diamond Certified Company Report

The Maids of Concord

Diamond Certified Company Report

The Maids of Concord

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Tish D.

VERIFIED The Maids of Concord CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. They're very prompt. I'm very satisfied with them.

All of the teams I've had come out are very good. They are very helpful and cheerful.

Linda K.

VERIFIED The Maids of Concord CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them in a minute. I've already recommended them. They're excellent.

I like the fact that they're not here all day long. I like that when I come home, my house is nice and clean, and it smells good. I've never been dissatisfied. Everything has been great. The girls in the office are nice and very accommodating.

Clark P.

VERIFIED The Maids of Concord CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have everything they need to fit my needs. They're good, trustworthy people. They're smart. If they have a question, they ask it and listen to the answer.

They come when they say they will. They work hard and get the work done within the hours they say they will. They clean up well, no shortcuts. They do the job, and they are cheerful about it. The price is reasonable. The work is excellent, and their attitudes are positive.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

David Alsup, Owner

The Maids of Concord provides a complete range of house cleaning services for clients throughout Contra Costa County and the surrounding areas. The company uses state-of-the-art equipment and environmentally-friendly products to clean everything from kitchen appliances and windows to floors and garages, and it also offers seasonal cleaning, move-in/move-out cleaning, and other specialized services.

Owner David Alsup says The Maids’ ability to effectively communicate with its customers has been a crucial aspect of its success. “We always keep communication open with our clients, whether it’s through phone calls, texts or emails. That way, they have the opportunity to address potential issues or change their cleaning schedules, and our cleaners have the opportunity to further customize their services.”

The Maids of Concord maintains a staff of highly skilled and experienced cleaners, all of whom are required to pass a background check and drug test before working in the field. “We believe we’re only as good as our employees, so we’re very selective about the people we hire,” affirms Mr. Alsup. “Our comprehensive training program prepares our cleaners to be as efficient as possible—instead of sticking to one task, they’re able to switch functions throughout the day.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON The Maids of Concord

COMPANY CONTACT
Service AREA

Contra Costa County
Antioch
Brentwood
Concord
Orinda
Pleasant Hill
Lafayette (N of Hwy 24)
Martinez

SERVICES PERFORMED

Housekeeping
Window Cleaning
Move-In & Move-Out Cleaning
Garage Cleaning
Seasonal/Occasional Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON The Maids of Concord

Company Profile

The Maids of Concord provides a complete range of house cleaning services for clients throughout Contra Costa County and the surrounding areas. The company uses state-of-the-art equipment and environmentally-friendly products to clean everything from kitchen appliances and windows to floors and garages, and it also offers seasonal cleaning, move-in/move-out cleaning, and other specialized services.

Owner David Alsup says The Maids’ ability to effectively communicate with its customers has been a crucial aspect of its success. “We always keep communication open with our clients, whether it’s through phone calls, texts or emails. That way, they have the opportunity to address potential issues or change their cleaning schedules, and our cleaners have the opportunity to further customize their services.”

The Maids of Concord maintains a staff of highly skilled and experienced cleaners, all of whom are required to pass a background check and drug test before working in the field. “We believe we’re only as good as our employees, so we’re very selective about the people we hire,” affirms Mr. Alsup. “Our comprehensive training program prepares our cleaners to be as efficient as possible—instead of sticking to one task, they’re able to switch functions throughout the day.”

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Company Philosophy

"Our goal is to be the best in the industry, so we focus intently on customer service and quickly respond to our clients' needs. We thoroughly clean our customers' homes while still providing the personal touches they would expect from someone they know and trust."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For The Maids of Concord, the key to achieving and maintaining high levels of customer satisfaction is simple: take the time to establish trust with each client and make their needs its number one priority. “We know trustworthiness is important to homeowners when it comes to hiring a cleaning company, so that’s something we really focus on,” says owner David Alsup. “We’re coming right into our customers’ homes, and sometimes we’re working in areas that even their closest friends don’t see, so it’s imperative that we provide high-quality, reliable services.”

The Maids of Concord has been providing house cleaning services for clients throughout Contra Costa County and the surrounding areas since 2005. The company uses environmentally-friendly products to clean everything from kitchen appliances and windows to carpets and floors, and it offers seasonal cleaning and move-in/move-out cleaning for its customers’ convenience. “We offer a 100 percent guarantee on our work,” adds Mr. Alsup.

Unlike house cleaning companies that hire inexperienced cleaners and provide them with minimal training in an effort to reduce their operating costs, The Maids of Concord makes employee education and training a top priority. “We have a very thorough training program,” affirms Mr. Alsup. “It starts with a preliminary two-week training period that includes both video and on-the-job instruction. Every new hire works with a training field manager to ensure they fully understand our methods and expectations.”

Another attribute that sets The Maids of Concord apart from its competition is the extra measures it takes to ensure quality. “One thing we have that most companies don’t is a staff member whose sole focus is quality assurance,” says Mr. Alsup. “Whether she’s doing training with our team members or addressing a complaint from a client, she’s a great asset when it comes to ensuring customer satisfaction.”

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Industry Info

Many homeowners shop for house cleaning companies the same way they shop for anything else: by looking for the best price. However, when it comes to house cleaning, a low price may come at a higher cost than you might think. “Due to the potential risks involved, it’s crucial to be particular when hiring a cleaning company,” says David Alsup, owner of The Maids of Concord. “Some companies aren’t in compliance with certain laws or standards, which is why they’re able to charge a lot less. You should be wary any time you find a company whose prices seem too good to be true.”

When it comes to making sure a cleaning company is on the level, Mr. Alsup says verifying insurance is a must. “Some cleaning companies try to cut costs by neglecting to carry the proper insurance, which puts their clients at risk. If a cleaner gets hurt while in your home, you could be held liable for their medical expenses and lost wages.” To avoid such a situation, ask a cleaning company representative to provide contact information for its insurance agent, from whom you can request a current insurance certificate.

Another thing you should ask about before hiring a cleaning company is how they vet their employees. “Some cleaning companies neglect to conduct proper background checks when hiring new people,” says Mr. Alsup. “However, due to the nature of the job, this step is absolutely critical. Not only do cleaners enter your home on a regular basis, in many cases, they’re cleaning while you’re at work. That’s why it’s essential to choose a company that only hires trustworthy individuals with verified backgrounds.”

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Frequently Asked Questions

Q: Do you use a particular system when you’re cleaning houses?

A: Yes, our 22-step Healthy Touch Deep Cleaning System ensures every room in your home gets a thorough cleaning, every time.

Q: Can you give me an estimate over the phone?

A: Yes, we do most of our estimates over the phone. People are often surprised that we can give an estimate without seeing their homes, but fundamentally speaking, houses aren’t very different from each other—they all have floors, bathrooms, kitchens and windows. If the features of a particular home make for a greater amount of work, we’ll adjust our pricing accordingly.

Q: Can I make a special request to clean a particular item or area in my home?

A: Absolutely. If you have a certain item or area that you’d like us to focus on, we’ll be happy to accommodate and can adjust your rate accordingly.

Q: Do your cleaners speak English?

A: Each of our teams consists of three or four cleaners, and we always make sure at least one of them speaks fluent English. That way, we can ensure clear communication between our cleaners and our clients.

Q: Do I have to be home when you’re cleaning?

A: No, we’re happy to schedule your cleaning appointment for when you’re out of the house. Our employees are bonded and covered by liability and workers’ compensation insurance for our customers’ protection.

Q: Do you clean windows?

A: Our service includes cleaning an entry window (if there is one), one set of patio doors (inside and out) and the inside window over the kitchen sink. We can do any additional inside windows or patio windows at a customer’s request.

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SELECTED PHOTOS FROM The Maids of Concord

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Diamond Certified RATINGS ON The Maids of Concord
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
The Maids of Concord : Average 8.8 out of 10 based on 150 unique customer surveys of customer satisfaction.

Tish D.

VERIFIED The Maids of Concord CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. They're very prompt. I'm very satisfied with them.

All of the teams I've had come out are very good. They are very helpful and cheerful.

Clark P.

VERIFIED The Maids of Concord CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have everything they need to fit my needs. They're good, trustworthy people. They're smart. If they have a question, they ask it and listen to the answer.

They come when they say they will. They work hard and get the work done within the hours they say they will. They clean up well, no shortcuts. They do the job, and they are cheerful about it. The price is reasonable. The work is excellent, and their attitudes are positive.

Michelle I.

VERIFIED The Maids of Concord CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told the whole world how awesome I think they are. They are very meticulous. They move things off the table to clean. I am really happy with them.

They are really very great. They do a beautiful job. This is the first time that I've had a team where I am always happy. They bring their own equipment. I really like that they use vacuums with HEPA filters.

Linda K.

VERIFIED The Maids of Concord CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them in a minute. I've already recommended them. They're excellent.

I like the fact that they're not here all day long. I like that when I come home, my house is nice and clean, and it smells good. I've never been dissatisfied. Everything has been great. The girls in the office are nice and very accommodating.

Sierra M.

VERIFIED The Maids of Concord CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, but they are a little pricey.

They got everything really clean. They were really detailed oriented.

Joanie O.

VERIFIED The Maids of Concord CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good. They're bonded, which I like. They raised their prices, but I have to understand that. They're a little pricey, but whatever you need to have done, they'll do.

I like that the ones who come out all the time know me, and they do whatever I ask of them. They're very good. They're not on cellphones. When they are here, they are working. There is no downtime. They work hard.

Bob H.

VERIFIED The Maids of Concord CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

They come out, do their work, and they're gone.

Celina D.

VERIFIED The Maids of Concord CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been very satisfied with them.

They are very good at details.

Rhonda K.

VERIFIED The Maids of Concord CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's high quality.

They do a very thorough job without us having to follow up with them.

Patricia M.

VERIFIED The Maids of Concord CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommend them to friends before, but they haven't used them, because the initial price for cleaning is high.

I like the one team that comes out, although, they change the people sometimes. It was the same head person, but they had different helpers this time, and I wasn't as happy with the helpers. Once you find the right team, they are good. They are very pleasant and attentive.

Katie S.

VERIFIED The Maids of Concord CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're exceptional.

First of all I think their attitude is really good, and I think their cleaning is fantastic.

Mickey R.

VERIFIED The Maids of Concord CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient, pleasant, and a good quality.

I like their thoroughness and efficiency.

Jacqueline S.

VERIFIED The Maids of Concord CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

One thing that I like about them is that they do a follow-up to make sure that you are happy. If you are not happy with something, they will come back to fix it. They will work with you about trying to please you regarding your priorities.

The team I have is honest, and they try very hard to do what is important to me. They are very sweet. I am very happy with my team.

Karen A.

VERIFIED The Maids of Concord CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very punctual, very consistent, and they listen very carefully about specific things that I want. They always follow up.

I liked that just about always 4 of them come out, and they get the job done very quickly. They check everything.

Ken B.

VERIFIED The Maids of Concord CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a thorough job, and they are very fast. I like the fact that they do the job in around an hour.

They do a good job, and they are always here when they say they will be. They do the job quickly and efficiently.

Jenna H.

VERIFIED The Maids of Concord CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the service, because they are very consistent. They have come in and have done the same thing each time.

They just do a really good job, and the timing is really good. They are in and out pretty quickly.

Lynn B.

VERIFIED The Maids of Concord CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient and fast. They may not be the cheapest, but they are good.

They do the whole house quickly, because they have a large group of people.

Allison M.

VERIFIED The Maids of Concord CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job, they are conscientious, and they have a supervisor who comes with them who can speak good English.

The quality of the cleaning is the most important thing.

Clark P.

VERIFIED The Maids of Concord CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are thorough, very professional, and accommodating.

They do the house work, and I don't have to do it. They work together very well as a team.

John W.

VERIFIED The Maids of Concord CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Every week, they do excellent work, and nothing is left undone.

They are efficient and fast. There are several people with them.

Read All 150 Survey Responses at Ratings View