Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
December 2014
We declare that The Maids HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2217
(925) 203-1437

David Alsup, Owner

The Maids provides a complete range of house cleaning services for clients throughout Contra Costa County and the surrounding areas. The company uses state-of-the-art equipment and environmentally-friendly products to clean everything from kitchen appliances and windows to floors and garages, and it also offers seasonal cleaning, move-in/move-out cleaning, and other specialized services.

Owner David Alsup says The Maids’ ability to effectively communicate with its customers has been a crucial aspect of its success. “We always keep communication open with our clients, whether it’s through phone calls, texts or emails. That way, they have the opportunity to address potential issues or change their cleaning schedules, and our cleaners have the opportunity to further customize their services.”

The Maids maintains a staff of highly skilled and experienced cleaners, all of whom are required to pass a background check and drug test before working in the field. “We believe we’re only as good as our employees, so we’re very selective about the people we hire,” affirms Mr. Alsup. “Our comprehensive training program prepares our cleaners to be as efficient as possible—instead of sticking to one task, they’re able to switch functions throughout the day.”

Company Philosophy

“Our goal is to be the best in the industry, so we focus intently on customer service and quickly respond to our clients’ needs. We thoroughly clean our customers’ homes while still providing the personal touches they would expect from someone they know and trust.”

Serving Contra Costa County and the Surrounding Areas including Antioch, Brentwood, Concord, Orinda, Pleasant Hill, Lafayette (N. of Hwy 24), Martinez

Housekeeping
Window Cleaning
Move-In & Move-Out Cleaning
Garage Cleaning
Seasonal/Occasional Cleaning

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For The Maids, the key to achieving and maintaining high levels of customer satisfaction is simple: take the time to establish trust with each client and make their needs its number one priority. “We...

Frequently Asked Questions

Q: Do you use a particular system when you’re cleaning houses?
A: "Yes, our 22-step Healthy Touch Deep Cleaning System ensures every room in your home gets a thorough cleaning, every time. "
Q: Can you give me an estimate over the phone?
A: "Yes, we do most of our estimates over the phone. People are often surprised that we can give an estimate without seeing their homes, but fundamentally speaking, houses aren’t very different from each other—they all have floors, b...
Q: Can I make a special request to clean a particular item or area in my home?
A: "Absolutely. If you have a certain item or area that you’d like us to focus on, we’ll be happy to accommodate and can adjust your rate accordingly. "

Industry Info

When looking for a house cleaning company, remember that reputability is worth paying for.
Many homeowners shop for house cleaning companies the same way they shop for anything else: by looking for the best price. However, when it comes to house cleaning, a low price may come at a higher cost than you might think. “Due to the...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
The Maids
has passed all rating steps and has earned
The Diamond Certified Award
No. 2217
Continuously qualified since December 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Sierra M. Verified Customer Name
"They got everything really clean. They were really detailed oriented."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

The Maids
(925) 203-1437
DCID9257986243

Mon – Fri: 7:30am – 4pm

Serving Contra Costa County and the Surrounding Areas including Antioch, Brentwood, Concord, Orinda, Pleasant Hill, Lafayette (N. of Hwy 24), Martinez

David Alsup, Owner
10
43
Liability Insurance, Workers' Compensation
Better Business Bureau, Cleaning for a Reason
2014 Spirit Award, The Maids
2005
Housekeeping, Window Cleaning, Move-In & Move-Out Cleaning, Garage Cleaning, Seasonal/Occasional Cleaning
Contra Costa House Cleaning

Photo & Video Gallery

Survey Responses For

The Maids

The Maids: Average 8.8 out of 10 based on 150 unique customer surveys of customer satisfaction.
Sierra M. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, but they are a little pricey."

"They got everything really clean. They were really detailed oriented."

Joanie O. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good. They're bonded, which I like. They raised their prices, but I have to understand that. They're a little pricey, but whatever you need to have done, they'll do."

"I like that the ones who come out all the time know me, and they do whatever I ask of them. They're very good. They're not on cellphones. When they are here, they are working. There is no downtime. They work hard."

Tish D. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. They're very prompt. I'm very satisfied with them."

"All of the teams I've had come out are very good. They are very helpful and cheerful. "

Bob H. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"They come out, do their work, and they're gone. "

Celina D. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been very satisfied with them."

"They are very good at details."

Clark P. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have everything they need to fit my needs. They're good, trustworthy people. They're smart. If they have a question, they ask it and listen to the answer."

"They come when they say they will. They work hard and get the work done within the hours they say they will. They clean up well, no shortcuts. They do the job, and they are cheerful about it. The price is reasonable. The work is excellent, and their attitudes are positive."

Michelle I. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told the whole world how awesome I think they are. They are very meticulous. They move things off the table to clean. I am really happy with them."

"They are really very great. They do a beautiful job. This is the first time that I've had a team where I am always happy. They bring their own equipment. I really like that they use vacuums with HEPA filters."

Rhonda K. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's high quality."

"They do a very thorough job without us having to follow up with them."

Patricia M. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've recommend them to friends before, but they haven't used them, because the initial price for cleaning is high."

"I like the one team that comes out, although, they change the people sometimes. It was the same head person, but they had different helpers this time, and I wasn't as happy with the helpers. Once you find the right team, they are good. They are very pleasant and attentive."

Linda K. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to use them in a minute. I've already recommended them. They're excellent."

"I like the fact that they're not here all day long. I like that when I come home, my house is nice and clean, and it smells good. I've never been dissatisfied. Everything has been great. The girls in the office are nice and very accommodating. "

Katie S. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're exceptional."

"First of all I think their attitude is really good, and I think their cleaning is fantastic."

Mickey R. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, pleasant, and a good quality."

"I like their thoroughness and efficiency."

Jacqueline S. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"One thing that I like about them is that they do a follow-up to make sure that you are happy. If you are not happy with something, they will come back to fix it. They will work with you about trying to please you regarding your priorities."

"The team I have is honest, and they try very hard to do what is important to me. They are very sweet. I am very happy with my team."

Karen A. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very punctual, very consistent, and they listen very carefully about specific things that I want. They always follow up."

"I liked that just about always 4 of them come out, and they get the job done very quickly. They check everything."

Ken B. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a thorough job, and they are very fast. I like the fact that they do the job in around an hour."

"They do a good job, and they are always here when they say they will be. They do the job quickly and efficiently."

Jenna H. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the service, because they are very consistent. They have come in and have done the same thing each time."

"They just do a really good job, and the timing is really good. They are in and out pretty quickly."

Lynn B. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient and fast. They may not be the cheapest, but they are good."

"They do the whole house quickly, because they have a large group of people."

Allison M. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job, they are conscientious, and they have a supervisor who comes with them who can speak good English."

"The quality of the cleaning is the most important thing."

Clark P. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough, very professional, and accommodating."

"They do the house work, and I don't have to do it. They work together very well as a team."

John W. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Every week, they do excellent work, and nothing is left undone."

"They are efficient and fast. There are several people with them."