Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
December 2014
We declare that The Maids HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2217
(925) 203-1437

David Alsup, Owner

The Maids provides a complete range of house cleaning services for clients throughout Contra Costa County and the surrounding areas. The company uses state-of-the-art equipment and environmentally-friendly products to clean everything from kitchen appliances and windows to floors and garages, and it also offers seasonal cleaning, move-in/move-out cleaning, and other specialized services.

Owner David Alsup says The Maids’ ability to effectively communicate with its customers has been a crucial aspect of its success. “We always keep communication open with our clients, whether it’s through phone calls, texts or emails. That way, they have the opportunity to address potential issues or change their cleaning schedules, and our cleaners have the opportunity to further customize their services.”

The Maids maintains a staff of highly skilled and experienced cleaners, all of whom are required to pass a background check and drug test before working in the field. “We believe we’re only as good as our employees, so we’re very selective about the people we hire,” affirms Mr. Alsup. “Our comprehensive training program prepares our cleaners to be as efficient as possible—instead of sticking to one task, they’re able to switch functions throughout the day.”

Company Philosophy

“Our goal is to be the best in the industry, so we focus intently on customer service and quickly respond to our clients’ needs. We thoroughly clean our customers’ homes while still providing the personal touches they would expect from someone they know and trust.”

Serving Contra Costa County and the Surrounding Areas including Antioch, Brentwood, Concord, Orinda, Pleasant Hill, Lafayette (N. of Hwy 24), Martinez

Housekeeping
Window Cleaning
Move-In & Move-Out Cleaning
Garage Cleaning
Seasonal/Occasional Cleaning

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For The Maids, the key to achieving and maintaining high levels of customer satisfaction is simple: take the time to establish trust with each client and make their needs its number one priority. “We...

Frequently Asked Questions

Q: Do you use a particular system when you’re cleaning houses?
A: "Yes, our 22-step Healthy Touch Deep Cleaning System ensures every room in your home gets a thorough cleaning, every time. "
Q: Can you give me an estimate over the phone?
A: "Yes, we do most of our estimates over the phone. People are often surprised that we can give an estimate without seeing their homes, but fundamentally speaking, houses aren’t very different from each other—they all have floors, b...
Q: Can I make a special request to clean a particular item or area in my home?
A: "Absolutely. If you have a certain item or area that you’d like us to focus on, we’ll be happy to accommodate and can adjust your rate accordingly. "

Industry Info

When looking for a house cleaning company, remember that reputability is worth paying for.
Many homeowners shop for house cleaning companies the same way they shop for anything else: by looking for the best price. However, when it comes to house cleaning, a low price may come at a higher cost than you might think. “Due to the...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
The Maids
has passed all rating steps and has earned
The Diamond Certified Award
No. 2217
Continuously qualified since December 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Jacqueline S. Verified Customer Name
"The team I have is honest, and they try very hard to do what is important to me. They are very sweet. I am very happy with my team."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

The Maids
(925) 203-1437
DCID9257986243

Mon – Fri: 7:30am – 4pm

Serving Contra Costa County and the Surrounding Areas including Antioch, Brentwood, Concord, Orinda, Pleasant Hill, Lafayette (N. of Hwy 24), Martinez

David Alsup, Owner
10
43
Liability Insurance, Workers' Compensation
Better Business Bureau, Cleaning for a Reason
2014 Spirit Award, The Maids
2005
Housekeeping, Window Cleaning, Move-In & Move-Out Cleaning, Garage Cleaning, Seasonal/Occasional Cleaning
Contra Costa House Cleaning

Photo & Video Gallery

Survey Responses For

The Maids

The Maids: Average 8.7 out of 10 based on 125 unique customer surveys of customer satisfaction.
Jacqueline S. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"One thing that I like about them is that they do a follow-up to make sure that you are happy. If you are not happy with something, they will come back to fix it. They will work with you about trying to please you regarding your priorities."

"The team I have is honest, and they try very hard to do what is important to me. They are very sweet. I am very happy with my team."

Karen A. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very punctual, very consistent, and they listen very carefully about specific things that I want. They always follow up."

"I liked that just about always 4 of them come out, and they get the job done very quickly. They check everything."

Ken B. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a thorough job, and they are very fast. I like the fact that they do the job in around an hour."

"They do a good job, and they are always here when they say they will be. They do the job quickly and efficiently."

Jenna H. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the service, because they are very consistent. They have come in and have done the same thing each time."

"They just do a really good job, and the timing is really good. They are in and out pretty quickly."

Lynn B. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient and fast. They may not be the cheapest, but they are good."

"They do the whole house quickly, because they have a large group of people."

Allison M. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job, they are conscientious, and they have a supervisor who comes with them who can speak good English."

"The quality of the cleaning is the most important thing."

Clark P. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough, very professional, and accommodating."

"They do the house work, and I don't have to do it. They work together very well as a team."

John W. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Every week, they do excellent work, and nothing is left undone."

"They are efficient and fast. There are several people with them."

Debra B. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest, reliable, and they communicate their schedule ahead of time."

"They are reliable and trustworthy."

Jessica G. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It changed my life having them clean my house. It makes me happy. They come, and in an hour, they're gone. My house is clean and perfect."

"They always come within the timeframe they say they're going to come, they're pretty flexible when I call at the last minute if I have to change the time, and they always do a great job."

Claremont H. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They've always been on time, and they've been reliable."

"I liked that when I had a concern and talked with them about it, they addressed it right away. It was basically a matter of giving them more clear instructions about what I wanted in the beginning."

Barbara F. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"From my standpoint, they clean the house very well. They're very complete about it, they're very efficient in doing it, and they're very friendly. I've had two different groups, and I've been very happy with both groups that I've had."

"They're very thoughtful and accommodating. The bathrooms and the kitchen are very clean. I like the people who come. They're very friendly. I'm very happy with what they're doing, and I would recommend them highly."

Beth C. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"One of the reasons I chose them is because they're bonded and insured. I'm assured that the company pays decent wages, and the employees are documented. I have confidence in them. They've been flexible when I've needed to change things and that's been helpful."

"They're thorough."

Bonnie G. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very conscientious, and they find all the little cobwebs in the corners."

"They're always punctual."

Carol G. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very fast and efficient because they come in with three or four people, and they just go about doing their work. They don't sit around and talk. They just get in, they do their job, and they're thorough."

"Their reliability"

Paul H. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very competent, they're always on time, they do a good job, and they clean up afterwards."

"They keep my wife happy, and they do a wonderful job."

Celina D. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had them for years, and I think they're wonderful."

"We know they're always going to show up. They're very punctual, and they're very good at detail work. If I call something to their attention, they'll do it right away. They're excellent. I'm very satisfied with their service. "

Christine S. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very prompt, thorough, and very pleasant to have."

"Their reliability"

Donna H. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough, reliable, and efficient."

"They make my house shine."

Edward A. Verified The Maids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient, thorough, and out of here quickly."

"They are very efficient."