Diamond Certified Company Report

The Freedom Hall & Gardens

Diamond Certified Company Report

The Freedom Hall & Gardens

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 632 VERIFIED CUSTOMERS i

Ambeer M.

VERIFIED The Freedom Hall & Gardens CUSTOMER

1 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great.

My coordinator, she's awesome.

Aiyana F.

VERIFIED The Freedom Hall & Gardens CUSTOMER

2 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't have anything negative to say, everything would be nice. I would do another event there.

I love the coordinator, she did an amazing job. The food was amazing, everything was amazing.

Mary S.

VERIFIED The Freedom Hall & Gardens CUSTOMER

3 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very great, helpful, and they have hard working employees.

I love that it's all-in-one, all together.

Read All 632 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

The Freedom Hall & Gardens hosts events of every type at its Santa Clara facility, which features a newly remodeled banquet room, precisely landscaped gardens and towering redwood trees. The company specializes in wedding ceremonies and receptions, but it also offers its services for anniversaries, holiday parties, celebrations of life, birthday parties and general celebrations.

Owner Gary Baker and his directors have more than 30 years of experience in the wedding and catering business, and they’ve planned and coordinated hundreds of weddings. The Freedom Hall & Gardens offers all-inclusive wedding packages from which customers can choose, which include facility rental, catering, unlimited beverages, DJs, the wedding cake and more. There are no restrictions on music, lengthy contracts to sign or cleaning and security deposits.

The Freedom Hall & Gardens is within walking distance of a Marriott Hotel and a Best Western Avatar for traveling guests. It’s also fully handicapped-accessible and has a large, well-lit parking lot.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON The Freedom Hall & Gardens

COMPANY CONTACT
Service AREA

The Bay Area
San Jose
Sunnyvale
Santa Clara
Mountain View
Milpitas
Palo Alto
Cupertino
Gilroy
Campbell.

SERVICES PERFORMED

Weddings
Anniversaries
Holiday Parties
Celebrations of Life
Birthday Parties

DIAMOND CERTIFIED RESEARCHED ARTICLES ON The Freedom Hall & Gardens

Company Profile

The Freedom Hall & Gardens hosts events of every type at its Santa Clara facility, which features a newly remodeled banquet room, precisely landscaped gardens and towering redwood trees. The company specializes in wedding ceremonies and receptions, but it also offers its services for anniversaries, holiday parties, celebrations of life, birthday parties and general celebrations.

Owner Gary Baker and his directors have more than 30 years of experience in the wedding and catering business, and they’ve planned and coordinated hundreds of weddings. The Freedom Hall & Gardens offers all-inclusive wedding packages from which customers can choose, which include facility rental, catering, unlimited beverages, DJs, the wedding cake and more. There are no restrictions on music, lengthy contracts to sign or cleaning and security deposits.

The Freedom Hall & Gardens is within walking distance of a Marriott Hotel and a Best Western Avatar for traveling guests. It’s also fully handicapped-accessible and has a large, well-lit parking lot.

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Company Philosophy

"We want to ensure each client's experience is one they and their guests will cherish for a lifetime. We know planning a wedding can be stressful, and we work to make the process as smooth as possible so our clients can relax and enjoy their special days."

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Comparative Summary

Gary Baker, owner of The Freedom Hall and Gardens, knows planning a wedding isn’t always the most joyous occasion for a bride- and groom-to-be. When he founded his Santa Clara event facility in 1995, he knew he’d be providing an important service for couples getting married in the Bay Area.

“I don’t want to call it one-stop shopping,” says Mr. Baker, “because there are so many components to a wedding celebration. But we do take on a large portion of the responsibility.” Mr. Baker says there are five main components to a wedding reception, and The Freedom Hall and Gardens can supply them all: venue, food, drink, wedding cake, and music. “Once a couple chooses us, they can cross quite a few things off their list.”

The Freedom Hall and Gardens’ banquet facilities were completely remodeled in 2008 with new hardwood floors, granite counter bar tops and other upgrades. But the centerpiece of the venue remains its landscaped gardens, where ceremonies are held and which the receptions halls overlook, so guests can enjoy the gardens throughout a celebration.

“In the wedding business, you obviously don’t get a lot of repeat customers,” says Mr. Baker. “But word of mouth is important, and our reputation for service sets us apart.” He says this service includes a 100 percent customer satisfaction rating and an annual drawing among its customers of the past year, where one lucky couple gets the cost of their wedding refunded.

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Industry Info

A couple’s wedding is often the most important day in their married life, so hiring a responsible wedding planner is vital. “Look for reputation and experience,” advises Gary Baker, owner of The Freedom Hall and Gardens in Santa Clara. “You have one shot to do a wedding right. Lots of people can make a sale, but you have to make sure the planner can back up their talk.”

Ultimately, a wedding is a celebration of family and friends, so the best advice when planning is to leave all the tasks for the day in the hands of professionals. This allows the couple to focus on their family, friends and each other. This also means planning should occur in as few venues as possible. Is that extra stop to get a wedding photo at a particular location necessary? Or would the time be better spent enjoying the company of the guests? A picture at a unique location is nice, but it doesn’t compare with memories of time spent with loved ones.

Unlike many other businesses, the most expensive wedding planner isn’t always the best. “Weddings are one of those rare businesses where you can actually pay less and get more,” says Mr. Baker. “Choose a venue that provides the best service, not necessarily the most expensive one.” It’s service that ultimately makes a wedding enjoyable, he says.

There should be a seamless flow from ceremony to reception. Extended breaks for photos or other embellishments separate the couple from their guests and reduce the amount of time they spend together. Besides a seamless flow of events, the quality of the food is another important factor. Menu selection and ensuring the quality of preparation are important elements in the overall service.

Mr. Baker also says couples can save considerable amounts of money on their wedding if they’re flexible on the date and time of day. Like the tourism industry, there are peak seasons and days of the week. By choosing a less popular date or time, a couple can get the same service for a lower price.

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Frequently Asked Questions

Q: Where is your venue located?

A: It’s in Santa Clara, but we don’t publish the exact location for the privacy of our guests. But we host an open house tour every week so couples can come and see the venue and facilities.

Q: What type of cuisine do you offer?

A: We offer American classic and American California style cuisines.

Q: How much does it cost to hold a wedding at The Freedom Hall and Gardens?

A: There are various packages available, so it depends on what services you want. We’re proud of our pricing and believe we offer better service than a lot of the more expensive venues. We also have a tiered pricing structure, so the price depends on the time of day, the day of the week and the day of the year.

Q: Do you do other types of events, or just weddings?

A: We focus on weddings, but we occasionally do birthday parties and similar events.

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SELECTED PHOTOS FROM The Freedom Hall & Gardens

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Diamond Certified RATINGS ON The Freedom Hall & Gardens
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 632 VERIFIED CUSTOMERS i
The Freedom Hall & Gardens : Average 9.7 out of 10 based on 632 unique customer surveys of customer satisfaction.

Ambeer M.

VERIFIED The Freedom Hall & Gardens CUSTOMER

1 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great.

My coordinator, she's awesome.

Aiyana F.

VERIFIED The Freedom Hall & Gardens CUSTOMER

2 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't have anything negative to say, everything would be nice. I would do another event there.

I love the coordinator, she did an amazing job. The food was amazing, everything was amazing.

Mary S.

VERIFIED The Freedom Hall & Gardens CUSTOMER

3 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very great, helpful, and they have hard working employees.

I love that it's all-in-one, all together.

Shana Z.

VERIFIED The Freedom Hall & Gardens CUSTOMER

4 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was like they read my mind. I've never done this before and it was like they anticipated my questions, it was great. Any kind of event you need, wedding, even catering because the chicken Madera was the bomb diggity. I've been telling everyone to go there. Literally everyone.

Everything was so perfect, the food was great, but their service and the staff were the best thing. I was so nervous but I wasn't worried. I was able to enjoy my food, they had someone guarding me so I could just eat and not worry about anyone. It was just seamless. You think you're a little thirsty after being on the dance floor for awhile and someone will come offer you water.

Adrialeena D.

VERIFIED The Freedom Hall & Gardens CUSTOMER

5 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're amazing and they're so accommodating. Anytime we needed something they were there and they knew what they were doing.

Everything was so great and they delivered what they said they would. They were really focused on me and my husbands experience there, we were their main focus and that was great.

Anna F.

VERIFIED The Freedom Hall & Gardens CUSTOMER

6 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the service, number one, was excellent. I had a girl who was an assistant to me and she was at my side throughout the evening, asking questions and checking in with me. She was very attentive and always pleasant. Everything was done totally professionally.

I would say the customer service.

Madai R.

VERIFIED The Freedom Hall & Gardens CUSTOMER

7 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already told a lot of people about their packages and how if you don't want a certain kind of wedding they have other options. I've already told a bunch of my friends.

I like how they paid attention to everything I requested. The day of the venue I was taken care of and everything was going as planned, I like everything they did for me and my husband.

Stacey S.

VERIFIED The Freedom Hall & Gardens CUSTOMER

8 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

That it was amazing, I didn't have to worry about anything, I just showed up.

Not having to do anything or worry.

Sandra A.

VERIFIED The Freedom Hall & Gardens CUSTOMER

9 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them, it was all-in-one basically.

I liked the coordinator that helped on the wedding day, I think her name is Monica. I like that they offer packages that include almost everything so you don't have to search for all that stuff.

Marion M.

VERIFIED The Freedom Hall & Gardens CUSTOMER

10 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that if they wanted to have an event that was seamless, easy, and non-stressful, they should go to The Freedom Hall and Gardens.

The personal service they provided. They really took the time to listen to you and what you wanted. They made everything very simple and relaxed.

Anna L.

VERIFIED The Freedom Hall & Gardens CUSTOMER

11 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think it was a great experience. The all inclusiveness is very appealing and it's much more inexpensive than other places around the area. The atmosphere was great and them doing all the prep work was definitely helpful.

That the wedding coordinator was on-site the entire time and there were bodyguards to keep people away while we were eating and keep us on the timeline.

Julie J.

VERIFIED The Freedom Hall & Gardens CUSTOMER

12 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have their thing down. They know what they're doing, they're great, and it's affordable.

Their affordability and the fact that they just orchestrated everything perfectly.

Ashley H.

VERIFIED The Freedom Hall & Gardens CUSTOMER

13 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just say that they're amazing. They made the wedding planning very easy and less stressful. Everything they showed us or promised was there that day, it was a relief. I highly recommend them.

I think I just liked how professional they are and how everything just kind of flows. The way they do things is very organized. I love how organized they are and they try and keep on schedule, that was very helpful.

Jennifer P.

VERIFIED The Freedom Hall & Gardens CUSTOMER

14 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're very professional, they think of everything, they walk you though it all, and it really helps you be at ease.

Just the overall experience. Everything happened on the day of the wedding, we came back it was all done and taken care of so we didn't have to do anything.

Samantha S.

VERIFIED The Freedom Hall & Gardens CUSTOMER

15 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very affordable and it is an all-in-one venue.

They are very accommodating.

Zoe M.

VERIFIED The Freedom Hall & Gardens CUSTOMER

16 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really liked their on-site coordinators and their options. They helped me from the beginning to the end. They had the best customer service.

The coordinators. They were very helpful, and they treat you like they are your friend. For my wedding, they took care of my things, and they made sure everything ran smoothly. Their location is great.

Madison L.

VERIFIED The Freedom Hall & Gardens CUSTOMER

17 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have nice employees and the experience was more than what I would have expected.

The service was spectacular. They are always on track, and they are on it.

Carmen D.

VERIFIED The Freedom Hall & Gardens CUSTOMER

18 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, very well organized, and they care a lot their customers. I appreciated all of their help. Every single person who has helped was amazing at what they did.

The people, they are very helpful with everything that they do, and they are very detail oriented.

Irina N.

VERIFIED The Freedom Hall & Gardens CUSTOMER

19 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is very affordable, and they have very good quality of food.

Everything, I just liked everything.

Adriana A.

VERIFIED The Freedom Hall & Gardens CUSTOMER

20 of 632

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great, perfect, on time, and they did everything that I wanted. They were on top of things.

They were on top of things. It was just perfect.

Read All 632 Survey Responses at Ratings View