Independently Rated Highest in Quality
S e c o n d                              Consecutive Year        
Originally Earned:
February 2009
We declare that The Fireplace Element HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1514
(650) 376-0867
2444 Old Middlefield Road
Mountain View, CA 94043

The Fireplace Element offers custom design, fabrication of gas, wood and pellet inserts, fireplaces and stoves. Gerard Renaud and his wife/business partner Corinne Pluska are fireplace-remodeling specialists who practice oldworld craftsmanship and personally handle every project from start to finish. They delight in bringing the warmth, elegance and comfort of fireplaces to families throughout the Bay Area.

Mr. Renaud is one of the few artisans that handcarves fireplace mantels from real limestone, ensuring that each is a one-of-a-kind, enduring work of art. You can further customize with an extensive selection of grates, screens and doors from national and international manufacturers. The Fireplace Element carries one of the largest selections of fireplace components, tools and accessories in Northern California – you’ll have so many great options, the hardest part will be choosing.

The Fireplace Element would love to bring the charm and beauty of a real fireplace to your home. Give them a call – they’ll be delighted to guide you through the process of building the fireplace of your dreams.

Company Philosophy

“We want you to absolutely love your new fireplace. Our approach is to present all the options to you and let you decide what it is you want. With your input we create something that is uniquely yours, that you and your family will cherish and enjoy for a lifetime.”

Serving the San Francisco Bay Area

Fabrication of Limestone Mantel,
Contemporary to Traditional Design
Gas Inserts, Fireplaces & Stove
Wood Inserts, Fireplaces & Stoves
Pellet Stoves & Insert
Accesories, Gas Logs, Tools, Grates & Parts

Map

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Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
The Fireplace Element
has passed all rating steps and has earned
The Diamond Certified Award
No. 1514
Continuously qualified since February 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"I felt like they were very nice and kind people. They were willing to work with me regardless of my budget and how much money I had to spend. They converted my fire place from a wood burning to a glass burning one. They did a really nice job."

–Julie K.

"They provided the service they said they would provide. There were no surprises. They also followed up to make sure everything was satisfactory. They had to make sure their person installed the product on time. Once I get an appointment, they are great."

–Linda M.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

The Fireplace Element
2444 Old Middlefield Road
Mountain View, CA 94043
(650) 376-0867
(650) 964-1824 fax
DCID6509382000

Mon – Fri: 10am – 5pm

Serving the San Francisco Bay Area

3
Liability Insurance, Worker's Compensation
Corinne Pluska and Gerard Renaud, Owners