The Dental Center of Hercules

The Dental Center of Hercules: Average 8.7 out of 10 based on 117 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Belinda B. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everybody was really nice and polite. They served us right away and did what they said they would do In a timely manner. It was quick. We didn't have to wait long. It was an excellent experience."

Brenda M. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable, clean, and prompt. They explained everything in detail about what was going to happen."

Edmundo S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have been with them since they started their business. They are very nice people. The dentist is doing a very good job. She is very gentle. Their service is excellent, they seem to be very caring about their patients, and they make sure you are feel comfortable and that you're okay. "

Mia S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very courteous. They greet you and treat you like family. My whole family goes there."

Jamie A. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do a good job cleaning. The staff is very polite and courteous. I like everything about them."

Josh C. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I can chew now. They were pleasant, the work was great, and they followed up. I had and issue with the bite, because of the Novocain, but they quickly took care of it."

Matthew M. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very helpful. The office is neat and clean. I love the fact that they actually explain things to me step by step."

Noel C. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very friendly, and the place is very clean. I look forward to going to the dentist."

Regina M. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just like the way the service and information is provided. They are very thorough. I particularly like their appointment system with the text message follow-ups and reminders."

Anna V. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They answer all of my questions, the office is clean, and they are friendly."

Veronica V. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I loved how Lovely treated me as a patient. When she does the cleaning, she is very thorough, so I am really satisfied. "

Aileen C. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very nice, accommodating, and professional."

Albert H. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were convenient and easy to find through my insurance company."

Alfonso M. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She does a good job."

Ana R. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The way they treated me, they were nice."

Annelise S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The friendliness of everyone there and her professionalism"

Arthur A. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Because the dental office is clean, I am very pleased. The way she cleans my teeth, she is soft to the touch and she calms me. She is a good dentist."

Brissa M. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Her patience"

Christopher R. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very thorough. Dr. Lovely is an excellent dentist. She takes her time and explains what she is doing. She is the best dentist I have ever been to."

Courtney W. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was good."

Daniel B. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The work and personnel, they are excellent."

Debra R. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She took really good care of me. She listened to what I had to say and she did an awesome job. I really liked her. She is the best dentist I have ever had."

Donald S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She talks to you and tells you what she is doing. She is very personable."

Edmundo S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She is very nice and friendly. She is very good and I don't feel anything."

Esther F. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everybody was cordial and polite. Everything was clean, modern, and up to date."

Eva V. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Dr. Lovely is very knowledgeable. She cares about the patient. She always tells me what the options are. She is very clear about what procedures are being done. The clinic is new and high-tech."

Fabiola S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the way they treat people. They have the best equipment and the doctor is very helpful."

Garrett E. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and they made me comfortable. I recommended them to my brother. "

Gretchen E. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The environment is very clean and up-to-date. The staff is very friendly."

Israel C. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have high technology."

Jason H. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the doctor and the people who work there the best. They are all friendly."

Juan R. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, they get us in fast. Everything there is fine."

Kahina K. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She really works with you and understands your situation, whether it is personal or financial."

Laura H. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The dentist had nice, really delicate hands."

Laverne R. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She explained everything she would do. I didn't have to wait long. I was treated very well. I was happy."

Liliana P. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the personal attention from the doctor. She is very nice. My son loves the office."

Lolita V. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything from the doctor to front desk staff"

Lucienda B. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"When you go in, they greet you. Everything is right there on the television monitor."

Lupe B. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was treated very well. "

Lysscal R. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The whole facility is very clean. The staff is gentle, courteous, and approachable, especially the dentist. They all have light hands and are easy on my mouth."

Manuel I. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She is very honest and her office is very high-tech."

Marguerita B. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She just had a nice manner about her. She was efficient and competent."

Maria L. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are really well organized and very clean. I don't have wait for a long time."

Matthew M. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They communicate with me and they are willing to get me in without appointment if there is a problem. They are pretty good and efficient."

Melisa G. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The office is very clean. She is very informative and gentle with her hands."

Normita V. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The doctor is really nice and gentle."

Porfirio S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The waiting time was minimal. They gave me service right away."

Rand R. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The office is really clean."

Renelle V. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their friendly service, and they are quick. I don't have to wait when I have an appointment. Their facilities are clean."

Richard W. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She is very nice, charming, and knowledgeable. She knows what she is doing."

Roberto, S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Her hand is light and she explains everything. She shows very vividly what is going on with your teeth."

Robin B. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I had issues at my first appointment, but my second visit was a very incredible experience. Anyone who has to go through one of those procedures knows it is not pleasant or pretty. They made me as comfortable and as relaxed as I could be. They had some really nice receptionists."

Ruben S. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She is warm and her work is good. She is good to me. I feel like I can talk to her as a fellow Filipino."

Sheena B. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought that overall the service was great. It was a pleasant place. The environment was good."

Syliva V. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very friendly and they explain everything they are doing. The text reminders are great. I really like that."

Tanya O. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The staff is friendly. I like the environment. I like how she explains everything to me and that the digital x-ray is very detailed. I also like the atmosphere there."

Teresita B. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the one-on-one interaction with her."

Timothy M. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She explained everything in an easy to understand manner. She gave me all of the information without me asking a million questions. She thoroughly covered everything. I was satisfied."

Timothy M. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very patient in explaining what was going on. "

Vernoica V. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She is a very good dentist."

Victor O. Verified The Dental Center of Hercules Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The timeliness"

Misty C. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Excellent, friendly and professional staff, I've seen a lot of dentists during my 80 years, and I'm a clean freak. I was impressed by their cleanliness. I wasn't worried about the instruments being sanitized or anything. It was definitely very clean."

Samantha B. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very communicative. They talked to me and let me know everything that was going on. They didn't keep me in the dark and they were very friendly."

Simone B. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"My son feels very comfortable over there. It is pretty far away from us but their price is more affordable than other places and having a T.V. on while he has his mouth open is really convenient."

Sophie C. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"She cleans very well, and she is very patient."

Tess P. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It is very clean, and they're very efficient. "

Amber S. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like everything about the dentist, Dr. Lovely."

Camilio D. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"She fixes my kids' teeth. She is okay."

Carol S. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like her. She is good."

Charles L. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They listen carefully to what I like. They try to do what I want. They also answer all of the questions that I ask."

Cynthia G. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The d"

Daniel A. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The smile"

Dianne S. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was nice. They were nice, but I don't go there anymore because I moved."

Gurcharan D. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"She has all of the modern equipment and she follows the procedure properly. She is reasonable. She does the work. She doesn't rush or use harsh treatments."

Jennifer J. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Great facilities, very personable staff, and they are quick to respond to scheduling appointments or anything that I may need."

Keith H. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They explained to me what was needed and they were informative."

Luz A. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Her office is clean, high-tech, and everything is nice. Everyone there is nice too."

Margaret L. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of the care, they are very professional and the work is expertly done."

Maria G. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I take my daughter there. She likes it."

Nick R. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"She is very personable and very thorough in her job."

Perry Y. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was very advanced and clean."

Rodney B. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are all very professional. All of the tools are up-to-date and high quality."

Simone B. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"My son felt very comfortable."

Thomas R. Verified The Dental Center of Hercules Customer Name

Q1:9 out of 10

Q2:No

Q3 & Q4:"She is professional."

Madison S. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the people. The staff is really nice. They are really polite and very kind people."

Ashley C. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are nice people."

Ryan K. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I really like that the office is neat, nice, and clean."

Andrew K. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are caring, they listen to you, and they let you know what you need."

Anna S. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The doctor and the staff are very nice. The women are more gentle than guys, so they make it really conformable when they are working on you."

Alexander M. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The location, it is very convenient for me."

Andrew D. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Overall, it was good experience. She asked if I was in pain."

Araceli R. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are fine. I am Pilipino and so is she."

D.K. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It's close to my house."

Isaias M. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful and friendly. They answered all of my questions."

James F. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are very professional. They answered my questions."

James P. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"She has good hands and she is very gentle."

Leona T. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"The office and the dentist were very nice. The dentist did a good job cleaning my teeth."

Lucia D. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I feel like the staff is very friendly and helpful in terms of getting my needs met."

O.L. Verified The Dental Center of Hercules Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the customer service and the setting. It was very modern and very clean. Everyone in the office was friendly and attentive. They answered all of my questions."

Grace D. Verified The Dental Center of Hercules Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I think they do a good job. "

Zoe A. Verified The Dental Center of Hercules Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They are close to where I live, and the place is clean and new. "

Gabriel N. Verified The Dental Center of Hercules Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"The office is very nice."

Gale C. Verified The Dental Center of Hercules Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"It's close and they're friendly."

Jason W. Verified The Dental Center of Hercules Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"She had a T.V. I was able to watch it while having my teeth removed."

Sandra R. Verified The Dental Center of Hercules Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"The office was beautiful. She was very nice. She really took a lot of time and explained what needed to be done."

Maria B. Verified The Dental Center of Hercules Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"The furnishing, it was very clean, modern, and high-tech."

Samir I. Verified The Dental Center of Hercules Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They have a nice office."

Jean W. Verified The Dental Center of Hercules Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They were nice and friendly. "

Ginger B. Verified The Dental Center of Hercules Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"I liked the people in the front office. They were very nice and personable. They seemed like they cared."

Lamar S. Verified The Dental Center of Hercules Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The modern equipment and techniques"

Rochon M. Verified The Dental Center of Hercules Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The people were very friendly. They treated my son with respect."

Veronica S. Verified The Dental Center of Hercules Customer Name

Q1:4 out of 10

Q2:Yes

Q3 & Q4:"It felt very personal."

Carolyn G. Verified The Dental Center of Hercules Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"They were nice, clean, and friendly. They talked to you and answered questions. The doctor was very nice. She explained everything."

Deirdre W. Verified The Dental Center of Hercules Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"It's a pleasant office. The staff is very nice and friendly. Both of my teenagers go there. They love her, but I am no longer a patient."

Rhonda V. Verified The Dental Center of Hercules Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"Nothing"

Delores R. Verified The Dental Center of Hercules Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"The receptionist was very nice, polite, and professional."

Kiante L. Verified The Dental Center of Hercules Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"It appeared to be really clean when I walked in. It felt like a family environment. It was convenient, as it was less than a mile from my kid's school."

The Dental Center of Hercules

- Lovely C. Manlapaz, DDS

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